Maintenance Knowledge Check
What Green Property Building Standards were discussed
LEED NGBS
Capital Expenditure
Large, non-recurring property expenditures that add to the "useful life" of a property
What can you use during interview to determine skills?
Maintenance Skills Checklist
Who hires rest of staff
Maintenance Supervisor
Who should conduct the interview and initiate the hiring process
Maintenance Supervisor
Step 2 of service request process
Maintenance staff completes service request
What are three main areas of water conservation
Managing drinkable water Water-efficient fixtures, appliances, equipment Water efficient landscaping
Occupancy level and leasing results depend on _______?
The quality of rent-ready units The quality of each of those apartment homes
Why does a CAM oversee service requests
- Assess each staff member's skills - Match the work with the correct skill set - Complete performance appraisals - Plan preventative maintenance - Identify trends - Plan budgets
Benefits of having a well-maintained property
-Controls/reduces costs -Increases maintenance efficiency -Reduces potential risk and liability -Attracts and retains skilled maintenance personnel -Attracts and retains residents
What are benefits of having maintenance management software?
-Lowers maintenance expenses and improves a property's productivity
Why are relationships with suppliers beneficial?
-May be helpful in emergency situations and when special products must be found -Save you time because you trust their products and prices -Can make suggestions because they know your products and needs -May deliver purchases -May measure and install products
What is included in a preventative maintenance file
-Preventative Maintenance schedule -Landscaping report -Monthly preventative maintenance report
Benefits of maintenance knowledge
-Set quality -Follow up and inspect workmanship -Communicate better -Control maintenance expenditures -Manage daily maintenance work
What are the purposes of property inspections
-help manage upcoming budgets -preserve assets. -Mitigate risk -Assess enhancements -Identify what needs your supervisor's attention
Specifications
A detailed description of the design and materials used to make something.
How often should you inspect the property
At least once a month
What are two ways you can review weekly service request summaries
By technician By property
Who is ultimately responsible for performance of service technicians
CAM
Who typically hires maintenance supervisor?
CAM
Step 3 of service request process
CAM reviews and summarizes service requests
Step 4 of service request process
CAM reviews weekly service request summary
Benefits of maintaining standard inventory
Contributes to Net Operating Income
Most effective method for improving Indoor Environmental Quality (IEQ)
Controlling the sources of pollutants in building materials and chemicals.
How often should you communicate with your maintenance personnel
Daily
Who is responsible for the curb appeal and upkeep of the property
Everyone Ultimately CAM
What types of maintenance management and prevention did we discuss
Exterior Interior Make Ready Capital Expenditure Projects Moisture Management Preventative
Step 1 of service request process
Office staff takes a service request
End result of setting high quality standards
Quality adds value
Make-Ready Maintenance
Repairing or replacing items to make a unit "market ready" and meet the expectations of prospective residents
What are the three steps of the bidding process?
Scope and Specifications Bidding Awarding the contract
Why are units inspected at move-out?
To determine maintenance needed and the scope of the make-ready process
Maintenance
Upkeep and repair of property and equipment
What is a property's largest controllable cost
Utilities
Scope
Work to be performed under a contract or subcontract to complete a project Must contain a detailed job specification
When to hire a contractor
Your normal staff can't do the task It is more cost effective You need documentation
Preventative Maintenance
periodic inspection and repair designed to keep equipment reliable