man 2

Teresita needs to hire a new office manager. Which of the following is an illegal application of stereotyping?

Teresita wants to hire a woman because she believes that women are better able to multitask than are men.

Which can be a period of high economic performance for an organization?

application growth

Which approach by management is best for an effective reengineering process?

balancing employee participation and leadership involvement

Issues of wages, work hours, job security, and discipline are handled through the process of _____.

collective bargaining

When L'Meese is feeling stressed, she often will go to the gym at lunch. What effect on stress would exercise offer L'Meese?

confidence and optimism

While matching human resource supply and demand, managers can handle predicted shortfalls by _____.

convincing individuals who are approaching retirement to stay on

An organization that places one manager in charge of interdependent departments or units is using which technique to achieve coordination?

hierarchy

The set of activities directed at attracting, developing, and maintaining an effective workforce is called _____.

human resource management

What represents the degree to which the various subunits must work together in a coordinated fashion?

integration

The _____ lists the duties of a job, the job's working conditions, and the tools, materials, and equipment used to perform it.

job description

What is the degree to which the overall task of the organization is broken down and divided into smaller component parts?

job specialization

As a software development company, Ozlem's firm continuously trains employees in the most recent hardware and software technologies. This allows them to maximize the company's ability to adapt to its changing environment. Which type of organization does Ozlem run?

learning

Ahmed knows his project is important to the department and the organization. Since it is due on Monday, Ahmed decided to review it once more over the weekend to make sure it is perfect. Which type of contribution is Ahmed making toward the organization?

loyalty to the organization

lewins change management

managers have to unfreeze negative employee behaviors, change those behaviors, re freeze the new positive employee behaviors

In an organizational life cycle, _____ is a period of stability that will eventually evolve into decline.

maturity

A wide span of management in a flat organization may result in a manager having _____.

more administrative responsibility

Ramon was recently promoted, but he is occasionally overwhelmed by some of his work because he lacks experience, and he is now unhappy at his job. Ramon has shared this with his manager. What can his manager do to restore the psychological contract?

provide training

Degan Systems was caught by surprise when new government regulations forced them to stop one of their assembly lines until certain systems were upgraded. As Degan updates the line, they must also find a way to retain both customers and employees during the transition. Degan is experiencing _____ change.

reactive

What is a piecemeal response to circumstances as they develop?

reactive change

What organization design is characterized by units splitting into smaller units if they become too large?

team

Which of the following is an effective way of overcoming resistance to change?

using facilitation techniques

Which of the following are usually set up through a procedure called job evaluation (an attempt to assess the worth of each job relative to other jobs)?

wage structures

Sarah was considering job offers from two different firms. Both jobs are appealing to her, and the salaries meet her needs. However, VuVision offered more vacation days and free gym memberships, while OptiClear had a tuition reimbursement program. Sara was examining the _____ that these companies offer to help her make her decision.

benefits

organizations value _____ the most

conscientiousness

Dana has a reputation for being creative. Colleagues have noticed that Dana is skilled at seeing similarities between different situations and applying those lessons to come up with new ideas. This skill is known as _____.

convergent thinking

What is defined as the process of linking the activities of the various departments of an organization?

coordination

Which of the following can help make the reengineering process more effective?

creating a sense of urgency in the organization

What is the extent to which a person behaves in the same way in different situations?

distinctiveness

What is the skill that allows people to see differences among situations, phenomena, or events?

divergent thinking

A company has set an objective to increase its product sales by 20 percent in the next two years. According to the comprehensive approach to change, which step of the change process is this company in?

establishment of goals for the change

why are organizations afraid of change

familiarity, position, power,

emotional intelligence

is the extent managers are self aware, manage their emotions, motivate themselves, express empathy for others and possess social skills

The term span of management refers to the _____.

number of people reporting to a particular manager

At Libra Motors Inc. operations managers give availability information to the dealerships department. When the dealerships department has a specific order, it is sent to the operations department. Which of the following concepts is illustrated in the scenario?

reciprocal interdependence

The Age Discrimination in Employment Act _____.

requires passive nondiscrimination

Manoj is considered by many to be a catalyst for innovation in his organization. He is always willing to try new ideas and gamble on new products. Which aspect of personality describes Manoj's feeling about taking chances?

risk propensity

Executives who retire and then work as consultants are part of the _____ workforce.

temporary

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

the total organization and the way it is designed influence the way individuals behave within the organization

Theresa gets her energy from solitude, prefers detail-oriented concrete projects, and bases her decisions on logical reasoning. Based on the Myers-Briggs framework, Theresa can be differentiated as a(n) _____.

thinker

what is the purpose of the collective bargaining process

to agree on a labor contract

There has been much discussion about requiring automotive manufacturers to increase the fuel efficiency of cars, as well as to increase the size of their electric vehicle fleet. Anke runs an oil drilling equipment firm, and she is following these guidelines with interest. How can Anke use this information when she is not in the automotive industry?

to anticipate external forces for change

When a manager leaves his or her job to accept a job at another organization, the organization left behind is experiencing _____.

turnover