MAN 4441 EXAM 2

Which of the following is one of the responsibility relationships among managers as used in the management responsibility​ guide?

Must be consulted is one of the seven responsibility relationships among managers as used in the management responsibility guide.

Which of the following is LEAST likely to be an obstacle to the delegation​ process?

Obstacles relating to family members are not obstacles to the delegation process.

Tanya has a position where she has the right to advise people making a decision. This authority is known as​ _______

consulting

Which tool describes the various responsibility relationships that exist in the organization and summarizes how the responsibilities of various managers relate to one​another?

management responsibility guide

Which of the following is LEAST likely a part of the general​ environment? Marketing New technology Passed legislation Demographics Social values

marketing

Which of these describes a situation in which certain tasks are NOT included in the responsibility area of any individual organization​ member?

responsibility gap

Strategic control focuses on all of the following EXCEPT​ ______.

risk analysis

Which term describes passing information from one person to another in a​ series?

serial transmission

Joel is looking into the demographics of the potential consumer base for the products his company produces. Which component of the general environment is he currently looking​ at?

social

Which of the following is a basic element that is essential to the successful completion of the communication​ process?

source

​___________ skill is the ability to use information to determine whether a problem has arisen that is blocking implementation.

Monitoring skill

Which of these refers to the extent to which customers may use products or services from another industry instead of the focal​ industry?

Threat of substitute products

Which of the following is NOT a suggestion for delegating​ tasks?

To break the​ ice, include the activities that are not essential but easy and interactive.

Fort Wayne Electronics wants to match a recent price drop by its major competitor Horace​ Industries, but it​ doesn't have the cash resources to market the change as well as lose profit in the​ short-term. This is an example of​ ________

competitor capability refers to a​ firm's ability to undertake an action.​

Which term best describes the incentives that an organization has to undertake an​ action?

competitor motivation Competitor motivation refers to the incentives that an organization has to take action.

Which component of the general environment includes new approaches to producing goods and​ services?

technological

Robin is the CEO of a large manufacturing firm. He only invests money in planning if he thinks there will be a return on the investment in the future. This is an example of​

the commitment principle

John tends to be the one who tells everyone else the information on the grapevine at his company. This is an example of the grapevine pattern of​ _______.

the gossip grapevine

Edwin is currently working with his management team to determine for their new venture its purpose and why it should​ exist, which is also called​

the organizational mission

Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation​ process?

the second step of the delegation process involves granting the appropriate authority to the subordinate—that ​is, the subordinate must be given the right and power within the organization to accomplish the duties assigned

In most​ cases, the strategic management process involves​ _________ steps.

5

Which strategic implementation skill involves the ability to provide the organizational resources necessary to implement a​ strategy?

Allocating skill

In the influencing​ subsystem, which of these represents an​ output?

Appropriate organization member behavior is the output.

Which of these represents the first step in the delegation​ process?

Assigning specific duties to the individual is the first step in the delegation process.

The degree of responsibility that a manager possesses can be determined by appraising the manager on four dimensions. Which of the following is one of these​dimensions?

Attitude toward and conduct with subordinates is one of the dimensions of a​ manager's degree of responsibility.

Which of the following describes the situation when a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by​management?

Centralization implies that a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by management

​_____________ refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions.

Competitive dynamics refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions.

Amazon.com was very eager to respond to Barnes​ & Noble's price cuts. If Amazon.com did not respond to these price​ cuts, many customers may have opted to purchase a Nook instead of a Kindle. This is an example of what primary factor that influences a​ firm's action or​ reaction?

Competitor motivation refers to the incentives that an organization has to take action.

Which of the following is NOT a characteristic of emotional​ intelligence?

Controlling positional power

Which of these is implied when a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by​ management?

Decentralization implies that a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by management.

5 steps of the strategic management process

Environmental analysis Establishment of an organizational direction Strategy formulation Strategy implementation Strategic control

Which of the following would be recommended to make delegation more​ effective?

Establishing mutually​ agreed-upon results and performance standards for delegated tasks is a guideline for making delegation effective

What is the second step in the strategic management​ process?

Establishing organizational direction

The strategic management process is generally thought to consist of five sequential and continuing steps. What is the second​ step?

Establishment of an organizational direction

Brenda is currently thinking about how much decentralization is needed at her​ organization, considering how similar various products sold are. This best fits with the decentralization question of​ _______.

How homogeneous is the​ organization's product​ line?

Which statement about tactical planning is most likely​ FALSE?

Facts on which to base planning are relatively easy to gather.

​Kathryn, a faculty​ member, chairs a special projects committee for the university. In this​ position, Kathryn has authority to assign tasks to graduate student​ researchers, which is not usually part of her job. This is an example of what type of​ authority?

Functional authority consists of the right to give orders within a segment of the organization in which this right is normally nonexistent.

The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following​ terms?

Influencing involves guiding the activities of organization members in appropriate directions.

Which of the following best explains the importance of having an organizational​ mission?

It helps increase the probability that the organization will be successful.

Which term describes the right to make decisions and to give orders concerning the​ production-, sales-, or​ finance-related behavior of​ subordinates?

Line authority consists of the right to make decisions and to give orders concerning the​ production-, sales-, or​ finance-related behavior of subordinates.

When communication in an organization follows the lines of the organizational​ chart, this is referred to as​ ___________________.

Organizational communication that follows the lines of the organization chart is called formal organizational communication

Which of the following best illustrates the personal attitudes and values of a responsible​ manager?

Putting organizational goals ahead of personal desires or activities

Based on the commandments for good​ listening, what does it mean to establish a permissive​ environment?

Putting the talker at ease

Linda is trying to listen to Sarah. To give her full​ attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good​ listening?

Removing distractions

Which of the following is a special tool used in formulating strategy that matches an​ organization's strengths and weaknesses with opportunities and​ threats?

SWOT analysis

Which of the following is one of the ten commandments of good​ communication?

Seeking to clarify your ideas before communicating is one of the ten commandments of good communication.

Which term describes the right to advise or assist those who possess line authority as well as other staff​ personnel?

Staff authority consists of the right to advise or assist those who possess line authority as well as other staff personnel.

The step of the strategic management process that involves establishing organizational direction is​ ________.

Step 2

​Long-range planning that focuses on the organization as a whole is known as​

Strategic Planning

Which of the following is NOT one of the steps in the strategic management​ process? Tactical application Strategic control Strategy implementation Strategy formulation Environmental analysis

Tactical application

Johnson Electric is engaging in the tactical planning process. Which of the following is a likely element of their planning​ process?

Tactical plans are generally developed by​ lower-level management.

The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a​ function?

The operating responsibility relationship refers to the individual who is directly responsible for the execution of the function.

In which grapevine pattern does an individual communicate randomly to​ individuals, who then continue to inform other grapevine members in the same​ way?

The probability grapevine is one of the four most common grapevine patterns. Individuals communicate randomly to​ individuals, who then continue to inform other grapevine members in the same way.

Which of the following is a FALSE statement about​ responsibility?

The source of responsibility is the individual not the position he or she occupies.

Many contemporary management writers propose that formulating appropriate organizational strategy requires conducting a critical question analysis that involves answering four simple questions. Which of the following is NOT one of those four​ questions?

What are the profits and losses of the​ organization?

Which question would LEAST likely help managers to determine the amount of decentralization appropriate for a​ situation?

What is the net profit of the​ organization?

At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of​ _______.

a responsibility gap

What is the end result of strategic​ planning?

a strategy

​________________ refers to the thinking where individuals are held liable for how well they use their authority and live up to their responsibility of executing preset activities.

accountability

The ability to provide the organizational resources necessary to implement a strategy is known as​ ___________.

allocating skill

Which term refers to the right to perform or​ command?

authority

​_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders.

authority

Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good​ listening?`=

be patient

​Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management​ behavior?

behavior with upper management

ABC Corp has a business unit that has a large share of the market but is not growing much if at all. In the BCG​ Growth-Share Matrix, this business unit would be best categorized as a

cash cow A strategic business unit that is a cash cow has a large share of a market that is growing only slightly.

Which of the following is NOT a commandment for good​ listening?

clarify your ideas before communicating

Which term states that managers should commit funds for planning only if they can anticipate a return on planning expenses as a result of​ long-range planning​analysis?

commitment principle

Larry wants to make sure that his organization functions well. Based on the primary management activities in the influencing​ subsystem, which function is the most central to this​ goal?

communicating

Sharing information with other people is called​ ______________.

communication

involves the process of one person projecting a message to one or more other​ people, which results in everyone arriving at a common understanding of the message.

communication

​________ refers to how mindful a company is of its​ competitor's actions.

competitor awareness

​_____________ refers to how mindful a company is of its​ competitor's actions.

competitor awareness

_____________ refers to a​ firm's ability to undertake an action.

competitor capability

Which of the following is NOT one of the six primary management activities in the influencing​ subsystem?

controlling work activities

The​ _______ strategy emphasizes making an organization more competitive by producing products more cheaply than competitors.

cost leadership

An organization with a very high degree of delegation is said to be​ ______________.

decentralized

As an organization increases in​ size, managers have to assume more responsibility and different types of tasks.​ ______________ is typically an effective means of helping them manage this increased workload.

delegation

The terms centralization and decentralization describe the general degree to which​ ________ exists within an organization.

delegation

Which term describes the actual process of assigning job activities and corresponding authority to specific individuals within the​ organization?

delegation

Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the​ organization?

delegation

Which type of formal organizational communication is associated primarily with the direction and control of​ employees?

downward

The science that focuses on understanding how people in communities or nations​ produce, distribute, and use different goods and services is known as​

economics

An​ individual's ___________________ is characterized by​ self-awareness, self-motivation,​ self-regulation, empathy for​ others, and adeptness in building relationships.

emotional intelligence

Studies have shown that managers with higher levels of​ ________ are more likely to be satisfied in their jobs than other managers.

emotional intelligence

____________ is​ people's ability to recognize and manage their own​ feelings, as well as​ others' feelings

emotional intelligence

Yvonne is considered a good listener because she tries to put herself in the​ talker's position and see the​ talker's point of view. In other​ words, Yvonne​ ________.

empathizes

The study of the organizational environment to identify any environmental factors that could impact organizational operations is known as

environmental analysis

What is the first step in the strategic management​ process?

environmental analysis

Which of these is NOT a step in the functional similarity method of dividing job​ activities?

establishing a chain of command

When Sharon delegates a task to a​ subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective​ delegation?

establishing mutually​ agreed-upon results and performance standards for delegated​ tasks

Company X is trying to become more competitive in its industry by targeting young adults ages 18-25. This is an example of what type of​ strategy?

focus

Organizational communication that follows the lines of the organization chart is called​ _________ communication.

formal organizational communication.

Sarah wants to use the most basic method to divide the job activities in her department. What method should she​ use?

functional similarity

Which of these is the most basic method of dividing job activities which suggests that management should take four simple connected steps to divide job​ activities?

functional similarity method is the most basic method of dividing job activities which suggests that management should take four basic interrelated steps to divide job activities.

Shelby is listening to Hideki. As Hideki explains a recent work​ issue, Shelby disagrees with some of the things he is saying as she first hears​ them, but she works to avoid disagreeing with him as he gives his side of what happened. Shelby is demonstrating which commandment for good​ listening?

go easy on argument and criticism

Todd, a manager at a software​ firm, wants to improve his listening skills. What is the best advice to give​ Todd?

go easy on argument and criticism

An informal organizational communication network that is NOT controlled by top executives is called which of the​ following?

grapevine

Jose wants his managers to improve in emotional intelligence as he thinks it will help organizational productivity. If he is creating a training program to increase emotional​ intelligence, which of the following skills areas is LEAST​ relevant?

having a competitive mindset

Some research suggests managers with​ __________ levels of emotional intelligence are more interpersonally effective when compared to managers with​ _________ levels of emotional intelligence.

higher; lower

Which of the following is a macrobarrier to​ communication?

increasing need for information

Which of the following is the process of guiding actions of employees in appropriate​ directions?

influencing

Ash is an important part of an​ organization's implementation team because she is talented at managing others during the implementation process. This is known as​a(n) ________ skill.

interacting

Which skill refers to the ability to manage people during​ implementation?

interacting skill

An​ individual's job activities within an organization are usually summarized in a formal statement known as which of the​ following?

job description

Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called​ a(n) __________.

job description

Which of these represents a list of specific activities that must be performed by whoever holds the​ position?

job description

six primary management​ activities:

leading motivating considering​ groups communicating encouraging creativity and​ innovation and building corporate culture.

Tactical planning is developed primarily by​ _________.

lower level managers

In the influencing​ subsystem, which of these represents an input​ element?

machines

A manager at the technology company Future Visions finds that a major barrier to communication is that people keep needing an increasing amount of information. This best fits into the communication barrier category of​ _______.

macrobarriers

Which term refers to factors that hinder successful communication in a specific​ situation, such as perception and the​ source's view of the​ destination?

microbarrier is a factor that hinders successful communication in a specific communication situation.

A written document developed by management that describes and explains why an organization exists is known as​ a(n)

mission statement

A written document developed by management that identifies and explains the​ organization's purpose is known as​ a(n)

mission statement

Two significant components of organizational direction are organizational​ ________ and organizational​ ________.

mission; objectives

​Sarah, a manager at ATX​ Enterprises, has a very high level of emotional intelligence. Given this​ information, Sarah is most likely able to​ ________.

motivate and lead subordinates

Whenever a change is made to a safety​ protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is​

must approve

​Short-range is defined as a period of time extending about​ ________.

one year or less

Which strategic implementation skill involves the ability to create a network of people throughout the organization who can help solve implementation problems as they​occur?

organizing skill

When more than one individual is responsible for the same​ activity, this is a situation known as​ _________________.

overlapping responsibility

​____________ refers to a situation in which multiple individuals are responsible for the same activity.

overlapping responsibility

Which of the following is NOT a primary management activity involved in the process of the influencing​ subsystem?

planning

Which term describes the obligation to perform assigned​ activities?

responsibility

​_________________ is the obligation to perform assigned activities. It is the​ self-assumed commitment to handle a job to the best of​ one's ability.

responsibility

In the BCG​ Growth-Share Matrix, an SBU that has a high share of a​ high-growth market and typically needs large amounts of cash to support rapid and significant growth is referred to as a

star In the BCG​ Growth-Share Matrix, an SBU that is a star has a high share of a​ high-growth market and typically needs large amounts of cash to support rapid and significant growth.

Gary is currently implementing a strategy his organization has come up with. This best fits with what step of the strategic management​ process?

step 4

What is the last step in the strategic management​ process?

strategic control

Which of the following consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating​ properly?

strategic control

Which of the following represents the fifth step in the strategic management​ process?

strategic control

Which step in the strategic management process consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating​properly?

strategic control

ABC Books is entering the online publishing and selling market. Emily is evaluating whether the design and layout of the​ company's newly developed website meet the goals and standards of the company. This is an example of​ ____________.

strategic control Strategic control consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly.

Which term describes the process of ensuring that an organization possesses and benefits from the use of an appropriate organizational​ strategy?

strategic management

​_____________ is​ long-range planning that focuses on the organization as a whole

strategic planning

A​ ________ covers a relatively long period of​ time, whereas a​ ____________ covers a relatively short period of time.

strategic​ plan; tactical plan

A broad and general plan developed to reach​ long-term objectives is known as​ a(n)

strategy

Which term refers to a broad and general plan developed to reach​ long-term objectives?

strategy

The strategic management process is generally thought to consist of five sequential and continuing steps. What is the third​ step?

strategy formulation

Which term refers to the process of determining appropriate courses of action for accomplishing organizational​ objectives?

strategy formulation

What is the fourth step in the strategic management​ process?

strategy implementation

Which of the following involves​ short-range planning that emphasizes the current operations of various parts of the​ organization?

tactical planning

Which term refers to​ short-range planning that emphasizes the current operation of various parts of the​ organization?

tactical planning