MAN 4441 EXAM 2
Which of the following is one of the responsibility relationships among managers as used in the management responsibility guide?
Must be consulted is one of the seven responsibility relationships among managers as used in the management responsibility guide.
Which of the following is LEAST likely to be an obstacle to the delegation process?
Obstacles relating to family members are not obstacles to the delegation process.
Tanya has a position where she has the right to advise people making a decision. This authority is known as _______
consulting
Which tool describes the various responsibility relationships that exist in the organization and summarizes how the responsibilities of various managers relate to oneanother?
management responsibility guide
Which of the following is LEAST likely a part of the general environment? Marketing New technology Passed legislation Demographics Social values
marketing
Which of these describes a situation in which certain tasks are NOT included in the responsibility area of any individual organization member?
responsibility gap
Strategic control focuses on all of the following EXCEPT ______.
risk analysis
Which term describes passing information from one person to another in a series?
serial transmission
Joel is looking into the demographics of the potential consumer base for the products his company produces. Which component of the general environment is he currently looking at?
social
Which of the following is a basic element that is essential to the successful completion of the communication process?
source
___________ skill is the ability to use information to determine whether a problem has arisen that is blocking implementation.
Monitoring skill
Which of these refers to the extent to which customers may use products or services from another industry instead of the focal industry?
Threat of substitute products
Which of the following is NOT a suggestion for delegating tasks?
To break the ice, include the activities that are not essential but easy and interactive.
Fort Wayne Electronics wants to match a recent price drop by its major competitor Horace Industries, but it doesn't have the cash resources to market the change as well as lose profit in the short-term. This is an example of ________
competitor capability refers to a firm's ability to undertake an action.
Which term best describes the incentives that an organization has to undertake an action?
competitor motivation Competitor motivation refers to the incentives that an organization has to take action.
Which component of the general environment includes new approaches to producing goods and services?
technological
Robin is the CEO of a large manufacturing firm. He only invests money in planning if he thinks there will be a return on the investment in the future. This is an example of
the commitment principle
John tends to be the one who tells everyone else the information on the grapevine at his company. This is an example of the grapevine pattern of _______.
the gossip grapevine
Edwin is currently working with his management team to determine for their new venture its purpose and why it should exist, which is also called
the organizational mission
Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation process?
the second step of the delegation process involves granting the appropriate authority to the subordinate—that is, the subordinate must be given the right and power within the organization to accomplish the duties assigned
In most cases, the strategic management process involves _________ steps.
5
Which strategic implementation skill involves the ability to provide the organizational resources necessary to implement a strategy?
Allocating skill
In the influencing subsystem, which of these represents an output?
Appropriate organization member behavior is the output.
Which of these represents the first step in the delegation process?
Assigning specific duties to the individual is the first step in the delegation process.
The degree of responsibility that a manager possesses can be determined by appraising the manager on four dimensions. Which of the following is one of thesedimensions?
Attitude toward and conduct with subordinates is one of the dimensions of a manager's degree of responsibility.
Which of the following describes the situation when a minimal number of job activities and a minimal amount of authority have been delegated to subordinates bymanagement?
Centralization implies that a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by management
_____________ refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions.
Competitive dynamics refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions.
Amazon.com was very eager to respond to Barnes & Noble's price cuts. If Amazon.com did not respond to these price cuts, many customers may have opted to purchase a Nook instead of a Kindle. This is an example of what primary factor that influences a firm's action or reaction?
Competitor motivation refers to the incentives that an organization has to take action.
Which of the following is NOT a characteristic of emotional intelligence?
Controlling positional power
Which of these is implied when a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by management?
Decentralization implies that a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by management.
5 steps of the strategic management process
Environmental analysis Establishment of an organizational direction Strategy formulation Strategy implementation Strategic control
Which of the following would be recommended to make delegation more effective?
Establishing mutually agreed-upon results and performance standards for delegated tasks is a guideline for making delegation effective
What is the second step in the strategic management process?
Establishing organizational direction
The strategic management process is generally thought to consist of five sequential and continuing steps. What is the second step?
Establishment of an organizational direction
Brenda is currently thinking about how much decentralization is needed at her organization, considering how similar various products sold are. This best fits with the decentralization question of _______.
How homogeneous is the organization's product line?
Which statement about tactical planning is most likely FALSE?
Facts on which to base planning are relatively easy to gather.
Kathryn, a faculty member, chairs a special projects committee for the university. In this position, Kathryn has authority to assign tasks to graduate student researchers, which is not usually part of her job. This is an example of what type of authority?
Functional authority consists of the right to give orders within a segment of the organization in which this right is normally nonexistent.
The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following terms?
Influencing involves guiding the activities of organization members in appropriate directions.
Which of the following best explains the importance of having an organizational mission?
It helps increase the probability that the organization will be successful.
Which term describes the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates?
Line authority consists of the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates.
When communication in an organization follows the lines of the organizational chart, this is referred to as ___________________.
Organizational communication that follows the lines of the organization chart is called formal organizational communication
Which of the following best illustrates the personal attitudes and values of a responsible manager?
Putting organizational goals ahead of personal desires or activities
Based on the commandments for good listening, what does it mean to establish a permissive environment?
Putting the talker at ease
Linda is trying to listen to Sarah. To give her full attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good listening?
Removing distractions
Which of the following is a special tool used in formulating strategy that matches an organization's strengths and weaknesses with opportunities and threats?
SWOT analysis
Which of the following is one of the ten commandments of good communication?
Seeking to clarify your ideas before communicating is one of the ten commandments of good communication.
Which term describes the right to advise or assist those who possess line authority as well as other staff personnel?
Staff authority consists of the right to advise or assist those who possess line authority as well as other staff personnel.
The step of the strategic management process that involves establishing organizational direction is ________.
Step 2
Long-range planning that focuses on the organization as a whole is known as
Strategic Planning
Which of the following is NOT one of the steps in the strategic management process? Tactical application Strategic control Strategy implementation Strategy formulation Environmental analysis
Tactical application
Johnson Electric is engaging in the tactical planning process. Which of the following is a likely element of their planning process?
Tactical plans are generally developed by lower-level management.
The management responsibility guide includes seven responsibility relationships among managers. Which type of relationship focuses on the individual who is directly responsible for the execution of a function?
The operating responsibility relationship refers to the individual who is directly responsible for the execution of the function.
In which grapevine pattern does an individual communicate randomly to individuals, who then continue to inform other grapevine members in the same way?
The probability grapevine is one of the four most common grapevine patterns. Individuals communicate randomly to individuals, who then continue to inform other grapevine members in the same way.
Which of the following is a FALSE statement about responsibility?
The source of responsibility is the individual not the position he or she occupies.
Many contemporary management writers propose that formulating appropriate organizational strategy requires conducting a critical question analysis that involves answering four simple questions. Which of the following is NOT one of those four questions?
What are the profits and losses of the organization?
Which question would LEAST likely help managers to determine the amount of decentralization appropriate for a situation?
What is the net profit of the organization?
At a hamburger restaurant at the mall no particular job is assigned the task of cleaning up the grill at the end of the night. This would be an example of _______.
a responsibility gap
What is the end result of strategic planning?
a strategy
________________ refers to the thinking where individuals are held liable for how well they use their authority and live up to their responsibility of executing preset activities.
accountability
The ability to provide the organizational resources necessary to implement a strategy is known as ___________.
allocating skill
Which term refers to the right to perform or command?
authority
_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders.
authority
Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good listening?`=
be patient
Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management behavior?
behavior with upper management
ABC Corp has a business unit that has a large share of the market but is not growing much if at all. In the BCG Growth-Share Matrix, this business unit would be best categorized as a
cash cow A strategic business unit that is a cash cow has a large share of a market that is growing only slightly.
Which of the following is NOT a commandment for good listening?
clarify your ideas before communicating
Which term states that managers should commit funds for planning only if they can anticipate a return on planning expenses as a result of long-range planninganalysis?
commitment principle
Larry wants to make sure that his organization functions well. Based on the primary management activities in the influencing subsystem, which function is the most central to this goal?
communicating
Sharing information with other people is called ______________.
communication
involves the process of one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message.
communication
________ refers to how mindful a company is of its competitor's actions.
competitor awareness
_____________ refers to how mindful a company is of its competitor's actions.
competitor awareness
_____________ refers to a firm's ability to undertake an action.
competitor capability
Which of the following is NOT one of the six primary management activities in the influencing subsystem?
controlling work activities
The _______ strategy emphasizes making an organization more competitive by producing products more cheaply than competitors.
cost leadership
An organization with a very high degree of delegation is said to be ______________.
decentralized
As an organization increases in size, managers have to assume more responsibility and different types of tasks. ______________ is typically an effective means of helping them manage this increased workload.
delegation
The terms centralization and decentralization describe the general degree to which ________ exists within an organization.
delegation
Which term describes the actual process of assigning job activities and corresponding authority to specific individuals within the organization?
delegation
Which term refers to the actual process of assigning job activities and corresponding authority to specific individuals within the organization?
delegation
Which type of formal organizational communication is associated primarily with the direction and control of employees?
downward
The science that focuses on understanding how people in communities or nations produce, distribute, and use different goods and services is known as
economics
An individual's ___________________ is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and adeptness in building relationships.
emotional intelligence
Studies have shown that managers with higher levels of ________ are more likely to be satisfied in their jobs than other managers.
emotional intelligence
____________ is people's ability to recognize and manage their own feelings, as well as others' feelings
emotional intelligence
Yvonne is considered a good listener because she tries to put herself in the talker's position and see the talker's point of view. In other words, Yvonne ________.
empathizes
The study of the organizational environment to identify any environmental factors that could impact organizational operations is known as
environmental analysis
What is the first step in the strategic management process?
environmental analysis
Which of these is NOT a step in the functional similarity method of dividing job activities?
establishing a chain of command
When Sharon delegates a task to a subordinate, she always receives input from the employee on what the ultimate outcome and performance expectations should be. Sharon is demonstrating which of the following guidelines for effective delegation?
establishing mutually agreed-upon results and performance standards for delegated tasks
Company X is trying to become more competitive in its industry by targeting young adults ages 18-25. This is an example of what type of strategy?
focus
Organizational communication that follows the lines of the organization chart is called _________ communication.
formal organizational communication.
Sarah wants to use the most basic method to divide the job activities in her department. What method should she use?
functional similarity
Which of these is the most basic method of dividing job activities which suggests that management should take four simple connected steps to divide job activities?
functional similarity method is the most basic method of dividing job activities which suggests that management should take four basic interrelated steps to divide job activities.
Shelby is listening to Hideki. As Hideki explains a recent work issue, Shelby disagrees with some of the things he is saying as she first hears them, but she works to avoid disagreeing with him as he gives his side of what happened. Shelby is demonstrating which commandment for good listening?
go easy on argument and criticism
Todd, a manager at a software firm, wants to improve his listening skills. What is the best advice to give Todd?
go easy on argument and criticism
An informal organizational communication network that is NOT controlled by top executives is called which of the following?
grapevine
Jose wants his managers to improve in emotional intelligence as he thinks it will help organizational productivity. If he is creating a training program to increase emotional intelligence, which of the following skills areas is LEAST relevant?
having a competitive mindset
Some research suggests managers with __________ levels of emotional intelligence are more interpersonally effective when compared to managers with _________ levels of emotional intelligence.
higher; lower
Which of the following is a macrobarrier to communication?
increasing need for information
Which of the following is the process of guiding actions of employees in appropriate directions?
influencing
Ash is an important part of an organization's implementation team because she is talented at managing others during the implementation process. This is known asa(n) ________ skill.
interacting
Which skill refers to the ability to manage people during implementation?
interacting skill
An individual's job activities within an organization are usually summarized in a formal statement known as which of the following?
job description
Stewart is putting together a list of what tasks waitresses need to perform in their jobs for his restaurant. This is called a(n) __________.
job description
Which of these represents a list of specific activities that must be performed by whoever holds the position?
job description
six primary management activities:
leading motivating considering groups communicating encouraging creativity and innovation and building corporate culture.
Tactical planning is developed primarily by _________.
lower level managers
In the influencing subsystem, which of these represents an input element?
machines
A manager at the technology company Future Visions finds that a major barrier to communication is that people keep needing an increasing amount of information. This best fits into the communication barrier category of _______.
macrobarriers
Which term refers to factors that hinder successful communication in a specific situation, such as perception and the source's view of the destination?
microbarrier is a factor that hinders successful communication in a specific communication situation.
A written document developed by management that describes and explains why an organization exists is known as a(n)
mission statement
A written document developed by management that identifies and explains the organization's purpose is known as a(n)
mission statement
Two significant components of organizational direction are organizational ________ and organizational ________.
mission; objectives
Sarah, a manager at ATX Enterprises, has a very high level of emotional intelligence. Given this information, Sarah is most likely able to ________.
motivate and lead subordinates
Whenever a change is made to a safety protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is
must approve
Short-range is defined as a period of time extending about ________.
one year or less
Which strategic implementation skill involves the ability to create a network of people throughout the organization who can help solve implementation problems as theyoccur?
organizing skill
When more than one individual is responsible for the same activity, this is a situation known as _________________.
overlapping responsibility
____________ refers to a situation in which multiple individuals are responsible for the same activity.
overlapping responsibility
Which of the following is NOT a primary management activity involved in the process of the influencing subsystem?
planning
Which term describes the obligation to perform assigned activities?
responsibility
_________________ is the obligation to perform assigned activities. It is the self-assumed commitment to handle a job to the best of one's ability.
responsibility
In the BCG Growth-Share Matrix, an SBU that has a high share of a high-growth market and typically needs large amounts of cash to support rapid and significant growth is referred to as a
star In the BCG Growth-Share Matrix, an SBU that is a star has a high share of a high-growth market and typically needs large amounts of cash to support rapid and significant growth.
Gary is currently implementing a strategy his organization has come up with. This best fits with what step of the strategic management process?
step 4
What is the last step in the strategic management process?
strategic control
Which of the following consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly?
strategic control
Which of the following represents the fifth step in the strategic management process?
strategic control
Which step in the strategic management process consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operatingproperly?
strategic control
ABC Books is entering the online publishing and selling market. Emily is evaluating whether the design and layout of the company's newly developed website meet the goals and standards of the company. This is an example of ____________.
strategic control Strategic control consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly.
Which term describes the process of ensuring that an organization possesses and benefits from the use of an appropriate organizational strategy?
strategic management
_____________ is long-range planning that focuses on the organization as a whole
strategic planning
A ________ covers a relatively long period of time, whereas a ____________ covers a relatively short period of time.
strategic plan; tactical plan
A broad and general plan developed to reach long-term objectives is known as a(n)
strategy
Which term refers to a broad and general plan developed to reach long-term objectives?
strategy
The strategic management process is generally thought to consist of five sequential and continuing steps. What is the third step?
strategy formulation
Which term refers to the process of determining appropriate courses of action for accomplishing organizational objectives?
strategy formulation
What is the fourth step in the strategic management process?
strategy implementation
Which of the following involves short-range planning that emphasizes the current operations of various parts of the organization?
tactical planning
Which term refers to short-range planning that emphasizes the current operation of various parts of the organization?
tactical planning