man chapter 7 quiz

Which of the following is an example of an organization's change in technology and operations?

Adoption of new information systems

Which of the following is true of business process changes?

Business process change requires a careful blend of top-down and bottom-up involvement.

Which of the following can help make the reengineering process more effective?

Creating a sense of urgency in the organization

Why is the Lewin model of change considered to be less preferred than a comprehensive approach to change?

It lacks operational specificity.

An organization that does not have the time, money, or staff to pursue a creative new idea may be unable to innovate for what reason?

Lack of resources

When creating organization change that has to do with people, what is a common focus?

Perceptions and expectations

Management has selected what they think is the best technique to make a certain change at CommCorp. They are now working out the costs of this change, how it will affect the overall organization, and how best to roll it out to employees. Which step have they reached in the comprehensive approach to change?

Planning for implementation

Which of the following forces for change is present in the task environment of an organization?

Prices at which suppliers sell raw materials

What are considered to be the two most important types of technical innovations?

Product and process

Ron, a manager at a hardware components manufacturing unit, has recently learned from a subordinate's report that the production rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he needs to make a change in the organization that will motivate employees. Which of the following steps in the comprehensive approach to change is illustrated in the scenario?

Recognizing the need for change

Which of the following can increase the chance of success when implementing the business change process?

Starting the process with a new, clean slate

Libra Technologies Inc. frequently asks its employees to rate organizational practices and supervisor effectiveness. The company sends questionnaires to all its employees to get their insights. Which organization development is illustrated in the scenario?

Survey feedback

There has been much discussion about requiring automotive manufacturers to increase the fuel efficiency of cars, as well as to increase the size of their electric vehicle fleet. Anke runs an oil drilling equipment firm, and she is following these guidelines with interest. How can Anke use this information when she is not in the automotive industry?

To create external forces for change

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?

Unfreezing

What are the three steps in the Lewin model of change?

Unfreezing, implementing, and refreezing

Which of the following is an effective way of overcoming resistance to change?

Using facilitation techniques

The key difference between managerial and process innovations is that process innovations _____.

affect the broader context of development

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces lead management to make changes.

external

OSHA inspectors ruled that conditions in a production facility were hazardous and ordered the plant shut down until the company made required changes and passed a reinspection. This is an example of a(n) _____ force for change.

external

As part of an announced company reorganization, Wendy's department has moved from the third floor to the second floor. Wendy does not see her coworkers on the third floor as often, and she misses their camaraderie. As a result, she has a negative attitude toward the entire reorganization. Wendy is experiencing ____, which is leading to her resistance to change.

feeling of loss

According to the results of a classic study, employee participation _____.

increases productivity and satisfaction

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

internal

An organization is behaving most typically when it does not change in sync with its environment, and it _____.

maintains the status quo

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.

organization structure

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.

people

Lately, Dharma noticed that her employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in the area of _____.

people

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

planned

Which type of change is associated with lower risk?

planned

An example of a force for change in the task environment of an organization is

pricing strategies of competitors

What is a piecemeal response to circumstances as they develop?

reactive change

In the reengineering process, the first step involves _____.

setting goals and developing a strategy

Zereth buys leather goods to sell in her shop from a supplier overseas. Recently, it was found that this supplier underpays its workers and has hazardous working conditions. As a result, many customers are refusing to buy this brand. In response, Zereth discontinued that line and replaced it with a local line. Zereth responded to external forces for change in which environment?

sociocultural

A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival.

sponsor

Alpha Corp. has divided its business into a number of departments. This organization change is an example of change in the area of _____.

structure and design

When a company changes its work processes, such as changes in the sequence of workstations or assembly line processes, the change is in the area of _____.

technology and operations

Which OD approach would be used to address significant conflict that exists within an organization?

third party peacemaking

Education and communication are particularly useful methods for overcoming which source of resistance to change?

uncertainty

In which stage of the innovation process does an organization introduce new products or services to the marketplace?

Application launch

Which approach by management is best for an effective reengineering process?

Balancing employee participation and leadership involvement

Sales are down, and Francis knows he needs to make some changes to reverse the trend and not only bring sales up to the previous level, but actually increase them by 5% over last year. He is now trying to understand whether the downturn was caused by poor customer service, poor quality product, improper pricing, or some other factor. Which step has Francis reached in the comprehensive approach to change?

Diagnosing relevant variables

Which activities are aimed at analyzing the current condition of an organization through the use of questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization?

Diagnostic

Management has announced new procedures for new project launches. Stella and Dani reviewed the new procedures and compared them with current practices. While they see that the current practices could use some modifications, their assessment shows that the new procedures would be less effective and, in the long run, slow down development time and impact long-term growth. As a result, Stella and Dani are resisting this change. What is the basis of their resistance?

different perceptions

Consumer tastes and preferences are _____ forces that influence an organization's product line.

external