MAN Final Review CH 15-20
60) ________ is a segment of technology which uses computers and telecommunication devices that focus on the use of information in the performance of work. A) Information technology B) Controlling technology C) Corporate technology D) Strategic planning technology E) Management technology
A) Information technology
39) Which one of the following statements about a problem-solving team is true? A) It is typically formed to discuss ways to improve quality in all phases of the organization, to make organizational processes more efficient, or to improve the overall work environment. B) It is a creative team which involves a highly-integrated group of several skilled individuals who are cross-trained and have the responsibility and authority to perform some specified activity. C) Management must respond to the problem-solving team's recommendations by implementing them in their entirety. D) Generally responsible for whole tasks as opposed to "parts" of a job, the problem-solving team is an important new way of structuring, managing, and rewarding work. E) It is generally permanent in nature, with the focus of the team shifting from one problem to another over time.
A) It is typically formed to discuss ways to improve quality in all phases of the organization, to make organizational processes more efficient, or to improve the overall work environment.
62) Organizations must clearly define and acknowledge information security accountability and responsibility. Which one of the Generally Accepted System Security Principles (GASSP) for maintaining information security is being talked about here? A) accountability principle B) ethics principle C) timeless principle D) assessment principle E) equity principle
A) accountability principle
15) Content theories of motivation ________. A) are explanations that emphasize peoples' internal characteristics B) are explanations that emphasize how individuals are motivated C) include the needs-goal theory and the Vroom expectancy theory of motivation D) include Skinner's work on behavior modification E) can collectively be used to identify all human needs
A) are explanations that emphasize peoples' internal characteristics
12) The more confidence a manager has in his/her employees, the more likely it is the manager's decision making style will be ________-centered. A) employee B) finance C) legally D) authority E) independently
A) employee
30) Peter Parker, the HR vice-president of a well-known IT firm, called his team members for a meeting to discuss the measures to be taken by the company to fight recession. Peter suggested downsizing the workforce and also cutting salaries and benefits of the rest of the employees. Peter's team reached a consensus without critically testing, analyzing, and evaluating his ideas. This is an example of ________. A) groupthink B) double think C) cognitive dissonance D) group polarization E) collective intelligence
A) groupthink
58) According to management writers, the process of converting information into action through decision making is known as ________. A) management B) benchmarking C) controlling D) organizing E) planning
A) management
46) General Electric operates under the premise that if any of its subsidiaries are not number one or two in market sales, the subsidiaries would be sold. This company is highly competitive and is often used as an example of a company with a(n) ________. A) market culture B) hierarchy culture C) adhocracy culture D) clan culture E) hypocrisy culture
A) market culture
8) According to the life cycle theory, the ability of followers to perform their jobs independently, to assume additional responsibility, and to desire to achieve success is called ________. A) maturity B) authority C) responsibility D) accountability E) flexibility
A) maturity
74) Which one of the following is the best example of a control technique management could use to identify any problems or issues that may need to be addressed during their firm's operations and production stages? A) quality control inspections B) value statements C) labor force planning D) capacity planning E) layout strategies
A) quality control inspections
40) Linda, a project manager at a cosmetic company, is handling an assignment to rejuvenate the company's supply chain management. Linda is working with a new team of experts who have never worked with each other before. In a recent meeting, her team members expressed radically different opinions on what should be done to update the company's supply chain. Linda had to intervene a couple of times during the meeting to bring the discussion back on track. Linda's team is in the ________ stage of team development. A) storming B) learning C) adjourning D) performing E) norming
A) storming
70) Operational tools are often used as part of a firm's human resource strategy. Which one of the following is an operational tool used by managers to improve productivity and ensure the safety of workers? A) work methods analysis B) motion-study technique C) job design D) work measurement method E) operations control
A) work methods analysis
5) Which one of the following statements is consistent with the trait approach to leadership? A) Good leaders change their behaviors based on the situation. B) Emotional maturity and stability are important characteristics of leaders. C) Leaders should be reactive rather than proactive. D) People who have the skill to participate socially become ineffective leaders. E) Past achievements are not significant determinants of leadership.
B) Emotional maturity and stability are important characteristics of leaders.
72) ________ is a technique for reducing inventories to a minimum by arranging for production components to be delivered to the production facility only when it is about to be used. A) Flexible manufacturing B) Just-in-time control C) Mass customization D) Six Sigma production E) Total preventive maintenance
B) Just-in-time control
14) ________ is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal. A) Cognitive dissonance B) Motivation C) Socialization D) Achievement E) Emotion
B) Motivation
18) Which one of the following theories describes how motivation occurs? A) Maslow's hierarchy of needs B) Vroom expectancy theory C) Alderfer's ERG theory D) McClelland's acquired needs theory E) Argyris's maturity-immaturity continuum
B) Vroom expectancy theory
53) As part of the controlling process, you have finished measuring the performance of your team. What must you do next? A) take corrective action B) compare measured performance to standards C) establish unit of measure to gauge performance D) modify past plans E) restructure control systems and subsystems
B) compare measured performance to standards
48) Jane is starting a company and needs to give her employees a clear purpose of the organization. Jane needs a ________. A) vision statement B) mission statement C) propaganda D) balance sheet E) statement of faith
B) mission statement
75) Which one of the following can be considered annual fixed costs for a publishing company? A) author royalties B) salaried labor C) sales commission D) cost of binding E) printing costs
B) salaried labor
37) Which one of the following is an analytical tool that can be used to determine what informal groups exist in an organization and who the members of those groups are? A) informal matrix B) sociometry C) social network diagram D) PERT E) reciprocity diagram
B) sociometry
20) Which one of the following theories is a content theory of motivation? A) needs-goal theory B) equity theory C) Argyris's maturity-immaturity continuum D) Vroom expectancy theory E) Porter-Lawler theory
C) Argyris's maturity-immaturity continuum
2) Which one of the following is a valid observation of management and leadership? A) Leading is not a part of the influencing function. B) Leading is synonymous to managing in most cases. C) Leadership is considered a subset of management. D) Leading is much broader in scope than managing. E) Leading mainly emphasizes nonbehavioral issues.
C) Leadership is considered a subset of management.
56) Which one of the following is true about the steps a manager can take to increase his or her total power? A) Moving up the organizational hierarchy is the best way of enhancing personal power. B) Avoid focusing on your professional achievements. C) Making subordinates feel obligated to you will enhance your personal power. D) Avoid using bonuses and raises to link rewards to performance. E) Managers should increase the job rotation period.
C) Making subordinates feel obligated to you will enhance your personal power.
52) ________ have been called the "Siamese twins of management." A) Setting standards and measuring performance B) Managing and leading C) Planning and controlling D) Problems and symptoms E) Organizing and staffing
C) Planning and controlling
6) ________ is a phenomenon in which the more the leaders believe their subordinates can achieve, the more the subordinates actually achieve. A) Superleadership B) Internal orientation C) Pygmalion effect D) Position power transformation E) Motivational effect
C) Pygmalion effect
49) The ________ dimension of organization culture is a component that encourages the existence of basic human differences among organization members. A) spirituality B) customer C) diversity D) innovation E) ethics
C) diversity
33) In the ________ stage of the formal group development process, group members attempt to maximize the group's success by matching individual abilities with group activities and by assisting one another. A) groupthink B) acceptance C) group control D) communication E) decision making
C) group control
29) In Deb's role as supervisor, she assigned a formal group for a special project. While she was initially pleased with the group's progress on their tasks, she now fears the group may be suffering from ________ as the members of the group appear to be so cohesively attached that they are unwilling to consider alternative solutions. A) group shrinkage B) groupstorming C) groupthink D) group detriment E) group measurement
C) groupthink
47) A firm with a/an ________ culture emphasizes stability and control along with an external focus. A) clan B) adhocracy C) hierarchy D) market E) champion
C) hierarchy
50) Which one of the following is a popular belief or story that becomes associated with a person or institution and is considered to illustrate an organization culture ideal? A) organizational saga B) organizational ceremony C) organizational myth D) emblem E) jargon
C) organizational myth
22) According to McClelland, people who have the desire to influence other people and assume responsibility for others have a high need for ________. A) achievement B) affiliation C) power D) dominance E) acceptance
C) power
38) An organizational team established to help eliminate a specified issue within the organization is a ________. A) committee B) virtual team C) problem-solving team D) cross-functional team E) self-managed team
C) problem-solving team
54) Jose realizes actual productivity numbers are far less than the forecasted productivity numbers. Seeing this reality means Jose now needs to do which one of the following as an attempt to bring performance up to the standards? A) measure performance B) compare measured performance to standards C) take corrective action D) adjust what to measure E) adjust how to measure
C) take corrective action
57) In management terms, information refers to ________. A) a collection of charts containing organizational statistics B) the skill set of the employees carrying out a particular organizational function C) the set of conclusions derived from the analysis of data that relate to the operation of an organization D) a collection of numbers, characters, images or other outputs from devices that gather physical quantities and symbols E) raw, unorganized representations of individual facts and/or figures
C) the set of conclusions derived from the analysis of data that relate to the operation of an organization
24) A manager in an IT company believes that his team members are inherently lazy, dislike work, and will avoid work if they can. He relies heavily on threat and coercion to gain their compliance. Which one of the following theories of human motivation is evident here? A) theory Z B) theory XY C) theory X D) theory Y E) equity theory
C) theory X
59) Immediately after Randor Leather awarded a long-term contract for supply of raw materials, its operations manager gets information from a vendor about a much cheaper source of raw material. This information is likely to be of little use to the business because it is not ________. A) appropriate B) of good quality C) timely D) in sufficient quantity E) wide in scope
C) timely
13) Under which one of the following leadership theories does the leader inspire organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity? A) situational leadership B) path-goal leadership C) transformational leadership D) entrepreneurial leadership E) superleadership
C) transformational leadership
51) In which one of the following examples is the use of organizational language as a cultural artifact most evident? A) Lee Iacocca's efforts to save Chrysler Corporation from bankruptcy B) Henry Ford's famous line: "Any customer can have a car painted any color that he wants so long as it is black." C) Prudential Life Insurance Company's use of the Rock of Gibraltar as a symbol of the company's dependability, strength, and unchanging commitment to customers D) Allstate's slogan "You're in good hands with Allstate" E) Mary Kay Cosmetics' annual sales celebrations for employees
D) Allstate's slogan "You're in good hands with Allstate"
32) Contemporary work teams in the United States evolved out of the problem-solving teams based on ________. A) scientific management principle B) time and motion studies C) assembly line models D) Japanese-style quality circles E) contingency approach
D) Japanese-style quality circles
25) ________ gives employees a reason to perform while ________ influences employees to voluntarily perform. A) Leadership; motivation B) Communication; leadership C) Motivation; communication D) Motivation; leadership E) Discipline; leadership
D) Motivation; leadership
55) ________ standards are those associated with innovation and quality. A) Profitability B) Market position C) Productivity D) Product leadership E) Social responsibility
D) Product leadership
64) Which one of the following statements is true about production in organizations? A) Production is considered a process of conception rather than transformation. B) The production process does not occur in most service organizations. C) Organizational assets remain unaffected in the process of production. D) Production can be considered to be the transformation of resources into products. E) The production process is not considered a part of an organization's value chain.
D) Production can be considered to be the transformation of resources into products.
11) Five styles of decision making, ranging from autocratic to consultative, are identified in the ________. A) Fiedler's Contingency Theory B) Hersey-Blanchard Model C) path-goal leadership model D) Vroom-Yetton-Jago Model E) trait theory of leadership
D) Vroom-Yetton-Jago Model
34) An informal group that gains and maintains membership primarily because of a common concern members have about a specific issue is called ________. A) a work team B) a friendship group C) a command group D) an interest group E) a committee
D) an interest group
3) Leading mainly emphasizes ________. A) performance evaluation and control B) organizational performance C) organizational productivity D) behavioral issues of employees E) individual performances
D) behavioral issues of employees
45) Leaders in an organization with a hierarchy culture tend to focus on ________. A) informal work practices B) relationships with all stakeholders in the market C) decentralization and increasing cohesion among members D) coordination and organization E) innovation and commitment to cost containment
D) coordination and organization
31) Which one of the following stages of groupthink occurs when group members fail to make effective decisions? A) antecedents B) symptoms of groupthink C) poor decision outcomes D) decision-making defects E) concurrence seeking
D) decision-making defects
61) Which one of the following types of information would be most appropriate for the first-line management of a large corporation? A) summary reports of operations B) environmental data and trends C) decisions on strategic plans D) detailed reports of problems E) forecasts
D) detailed reports of problems
1) The central theme of leadership is ________. A) rational assessment and handling of business situations B) ensuring that the organization produces high quality products C) the rational selection of goals and purposes D) getting things accomplished through people E) reducing the overall cost of the organization
D) getting things accomplished through people
19) According to the Vroom expectancy theory, motivation strength ________. A) depends on an individual's perceived fairness of an employment situation and finds that perceived inequities can lead to changes in behavior B) is decreased as the perceived value of the result of behavior is increased C) causes people to quit jobs if they perceive unfair treatment D) is determined by the perceived value of the result of performing a behavior and the perceived probability the behavior will cause the result to materialize E) only increases when people want to maximize their personal rewards over the short term
D) is determined by the perceived value of the result of performing a behavior and the perceived probability the behavior will cause the result to materialize
69) Operational tools are often used as part of a firm's human resource strategy. Which one of the following is an operational plan that outlines who will perform a specific job and how and where the job will be conducted? A) work methods analysis B) work measurement methods C) motion-study techniques D) job design E) operations control
D) job design
17) The most fundamental motivation theory that begins with an individual feeling a need is ________. A) ERG theory B) equity theory C) Herzberg's two-factor theory D) needs-goal theory E) Porter-Lawler theory
D) needs-goal theory
42) When management takes steps to make sure new hires are appropriate for the firm's culture, the manager is hiring for ________/job fit. A) person B) task C) staffing D) organization E) department
D) organization
67) Which one of the following strategies involves a plan of action focused on the transformation of a firm's resources into goods and services? A) layout B) product C) capacity D) process E) location
D) process
21) A well-known brand management company is emphasizing creating a sense of community within its organization via team-based projects and various cultural events to promote a friendly atmosphere. Under the given circumstance, which one of Maslow's needs is the company emphasizing? A) self-actualization need B) esteem need C) physiological need D) social need E) security need
D) social need
9) According to Fiedler's contingency theory of leadership, which one of the following is a primary factor that should be considered when moving leaders into situations appropriate for their leadership styles? A) participative behavior B) analytic skills of managers C) past performances D) task structure E) emotional intelligence
D) task structure
27) Which one of the following is a characteristic of a group as used in management-related discussions? A) A group is simply a gathering of people. B) Groups always work toward the accomplishment of an organizational goal. C) A group must consist of 5 or more people. D) Groups are characterized by occasional communication among members over time. E) A group consists of members who are psychologically aware of one another.
E) A group consists of members who are psychologically aware of one another.
65) Furntech Corporation manufactures and markets traditional and computer-related office products and supplies. The company is looking for ways to improve its productivity to become more competitive. Which one of the following actions of the company will be least effective in improving organizational productivity? A) It makes necessary changes to product design. B) It provides additional training to its workforce. C) It automates some of its lengthy processes. D) It attempts to improve its recruitment procedures. E) It reduces its level of production to focus on product quality.
E) It reduces its level of production to focus on product quality.
41) ________ is not established at once by a manager, but evolves slowly over time. A) Corporate governance B) Organizational ecology C) Organizational space D) Corporate behavior E) Organization culture
E) Organization culture
73) Which one of the following outlines the financial plan of an organization for a particular period? A) income statement B) balance sheet C) HR design D) product layout E) budget
E) budget
44) Which one of the following activities is a manager most likely to perform if he or she is from an organization with a clan culture? A) make sure employees know exactly what is expected of them B) accept only world-class quality in products and services C) track how competitors are doing D) give customers what they want the first time E) celebrate the successes of work teams and individuals
E) celebrate the successes of work teams and individuals
68) The process used to manufacture beer is a product-oriented, high-volume, and low-variety process. This can be called a(n) ________ process. A) cyclical B) job-shop C) repetitive D) assembly-line E) continuous
E) continuous
26) Job ________ could be equated to vertical loading of a job while job ________ could be equated to horizontal loading of a job. A) enlargement; rotation B) enlargement; specialization C) enrichment; rotation D) enlargement; enrichment E) enrichment; enlargement
E) enrichment; enlargement
28) Barb is seeking new, innovative, novel ideas from her staff as they prepare for a new work process. As Barb forms a task group to work on the new procedure brainstorming she knows she needs to place individuals on the task group who share different ideas so that she does not in the end realize she has formed a/an ________ group with similarities and commonalities that may get in the way of the very innovation she is seeking. A) bonding B) buddy C) work D) project E) interest
E) interest
66) If Barb wants to involve all of her employees in quality control by asking for their ideas for judging and maintaining product quality, she should form a/an ________. A) quality square B) quality newspaper C) quality group D) quality force E) quality circle
E) quality circle
35) The larger the organization, the greater the probability that it will use committees on a regular basis. a. true b. false
a. true
4) A manager makes sure the job gets done whereas a leader cares about and focuses on the people who do the job. a. true b. false
a. true
43) Given an explicit organization culture, organization members tend to make decisions that are consistent with the values embedded in that culture. a. true b. false
a. true
63) The typical IS is a formally established organizational network that gives managers continual access to vital information. a. true b. false
a. true
10) Supportive behavior of leaders is primarily aimed at seeking suggestions from followers regarding business operations to the extent that followers are involved in making important organizational decisions. a. true b. false
b. false
16) Leadership is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal. a. true b. false
b. false
23) Managers with a high need for affiliation are autocratic and prefer to get the tasks done themselves. a. true b. false
b. false
36) When a group reaches the group solidarity stage, the members are likely to compete with each other .a. true b. false
b. false
7) Consideration behavior is any leadership activity that delineates the relationship between the leader and the leader's followers. a. true b. false
b. false
71) Effectiveness refers to doing things right whereas efficiency refers to doing the right things. a. true b. false
b. false
