MAN320F Exam 1
xavier's findings are the same as those found in similar studies, then ___ is an illustration of what you would expect to find, indicating that job performance ___ decline with age
graph 2, does not
___ is desirable, but can also result in meetings that are ___
groupthink, lengthy and unproductive
diversification is most frequently associated with a strategy of...
growth
google was exhibiting a ___ when it acquired youtube, picasa, and android
growth strategy
in general, managers work ___ than their employees do
harder and faster
which of the following methods would help resolve the conflict about the name of the team?
have the entire team come up with several more alternative names to consider
after six months as a manager
heavy workload
Ivana's Images has a reputation for being the best in the business. Sure, Ivana is difficult to work with- you wouldn't want her on your team- but she can do layout design faster and better than anyone else. Ivana likes to work by herself, and she is happiest when she can prove that she is better than everyone.
high individualism
teaching employees basic techniques for managing diversity and basic competency for dealing with various situations is likely to be a component of
skills-based diversity training
there are 2 basic types of diversity training programs: awareness training and skills-based diversity training. Ana's training session is an example of...
skills-based diversity training
men by the water jug most likely talking about...
sports
strategies: the island emporium is a small department store serving the 800 residents of the great barrier island in new zealand. run by two retirees and open only a few days a week, the store has a steady stream of customers but is unlikely to open another location anytime soon
stability
coca-cola's vitamin water business would receive a ___ designation from the boston consulting group because it has a large share of a fast-growing market
star
high market share, high business growth
star
you should choose ___ as the more appropriate strategy for managing diversity, since it is an example of ___
statement 2, maintaining high standards
as steve and caroline argue about the team name, what stage of development does their bowling team seem to be in?
storming
the biggest challenge bethany faces in assessing the need for strategic change is...
strategic dissonance
conduct situational analysis
strategic reference points
this image (person with world on shoulders, person sitting on world) illustrates the influence of ___ on the strategy development process
strategic reference points
team leaders and first-line managers use ___ more than middle or top-level managers
technical skills
what disadvantages should kim ping expect if she enters into a cooperative agreement such as licensing a marrakesh company to make her rubber ducks?
the company that licenses right to manufacture kim ping's ducks may eventually become a competitor & kim ping will give up control over the quality of her product
the ___ is much greater for the online retail industry than it is for the oil production industry
threat of new entrants
a company that uses tight cost controls is likely to use a low cost leadership strategy
true
differentiation strategies can reduce the bargaining power of large buyers
true
the uruguay round of GATT eliminated tariffs on beer and toys for all member countries
true
managerial work is...
varied and brief
a work team with members in different cities who communicate with one another primarily through telephone, e-mail and videoconferencing is a ___
virtual team
not all teams are easily defined by autonomy levels, for example, a ___ team has members based in many locations who use technology to communicate but its level of autonomy can vary depending on purpose and structure
virtual team
what is part of a typical day of a first-line manager
congratulating an employee on a job well done
top managers spend an average of ___ minutes on a task before they have to switch to another one
9
a broad agreement between australia and canada in addition to many other asian and non-asian countries, ___ countries account for 44% of all global trade
APEC
the map shows the member countries of ___ highlighted in green.
APEC
an agreement between 124 countries, the ___ transformed global trade by reducing tariffs and was replaced in 1995 by the WTO
GATT
a treaty between the united states, canada, and mexico, ___ both eliminates tariffs and prevented these three countries from increasing existing tariffs or introducing new ones
NAFTA
as teams with a stretch goal, it is great that your new team will be given ___ and ___ as these are important for the team to be able to achieve its goal
a high degree of autonomy, and control over resources
because hispanics are not currently well represented in her company, juanita attends job fairs in latino neighborhoods in hope of attracting more hispanic job applicants
affirmative action
hiring, promoting, and compensating employees differently based on how old they are is an example of
age discrimination
people who are considerate and respectful are described by coworkers as being easy to work with, because they exhibit a high degree of
agreeableness
recruiters for kellog's can expect ___ in applications from talented workers after the publication of this article
an increase
bethany is likely to see new methods of selling books as...
an opportunity
which of the following actions should a new creative director take to increase the team's cohesiveness?
arrange for the team to compete against another team when working on a major campaign, create a major goal for the team with an aggressive deadline that requires full team effort
managers' initial expectations
be the boss
the correct answer to the previous (kellog's) questions help to highlight which of the following about diversity?
beyond being the right thing to do, supporting diversity benefits a company in several ways
which of the following strategies is bethany more likely to adopt for her business?
breaking away from the bookstore as soon as possible to work on establishing her coffee shop
a manager who is reviewing employee productivity reports is engaged in the ___ function of management
controlling
dow chemical CEO andrew liveris checks financial reports to see whether dow has met its financial goals for the quarter
controlling
licensing and franchising are two ways of entering into a...
cooperative contract
bethany's ___ lies in the atmosphere she creates at books galore
core capability
a company is creating a ___ when it asks "what business are we in"
corporate-level strategy
a big benefit of ___ is that it allows a team to function normally even if one member is absent or leaves the team
cross-training
when working in a team, it takes longer to identify ___ which includes differences in personality, attitudes, values, and beliefs
deep-level diversity
affirmative action is more of a ___ process
deliberate
the goal of skills-based diversity training is...
develop competency
given the nature of your team's task, what type of diversity will probably be most important to consider when selecting employees to serve on the team?
diversity of expertise
creating small, diverse groups of two employees each and asking that they complete a task together is one way to conduct
diversity pairing
low market share, low business growth
dog
the marketing manager's ___ was high- his team created presentations that increased sales by 30%, exceeding goals
effectiveness
although they do not have the authority to make decisions, an ___ offers advice and suggestions to management
employee involvement team
upon discussing this article with a group of friends at lunch, you find that you actually know someone who works for kellog's. which of the following would this person most likely report about the work environment at the company?
employees are pretty happy there- keeping jobs for a long time and generally not missing a lot of work
last week, swanita approached her boss in tears. "but i've been sitting at the same desk for 20 years!" she exclaimed. "how will i be able to do my work if you put me all the way across the office from the people i'm supposed to support?"
high uncertainty avoidance
self-designing team
highest autonomy
one of the four components of a sustainable competitive advantage, the ___, is very had for other firms to copy
imperfectly imitable resource
the use of teams is becoming increasingly prevalent in the US workplace, partly because of the benefits associated with. which of the following are positive outcomes of work teams?
improved product or service quality, greater employee job satisfaction
mintzberg placed managerial work roles into which categories...
interpersonal, decisional, informational
3m, a us chemical company, entered into a ___ with hoechst ag, a german life sciences company, to creat dyne on, a fluropolymer manufacturer. dyneon later became wholly owned 3m subsidiary
joint venture
basing your impressions of a coworker on deep-level diversity means that you ___ the person. this is likely to create an environment where coworkers are ___
know and understand, motivated to work together
a manager assumes the ___ when she gives her employees rewards for accomplishing organizational goals
leader role
george steinbrenner transferred his passion for winning to everyone in the new york yankees organization. he is famously quoted as saying, "winning is the most important thing in my life, after breathing. breathing first, winning next."
leading
self-managing team
moderate autonomy
a marketing manager at evian decides to work with BETC euro RSCG, an advertising agency in france. the goal is to reduce the cost of advertising by creating a video that goes viral on youtube
organizing
the differences between people demonstrated by their actions, temperament, and feelings over time is the definition of an individual's
personality
a manager who is setting quarterly goals for the department is engaged in the ___ function of managements
planning
the president of allegiant travel, andrew levy, sets a goal for the airline to start a discount airline service between las vegas and hawaii within 2 years
planning
changes in governments, social unrest, and other forms of ___ can increase the risk a company assumes when establishing foreign operations
political uncertainty
youtube- according to michael porter, the fact that it is relatively easy to become a youtube partner is an example of ___. in this case, barriers are ___.
potential new entrants, low
the us tax on chinese tires was a form of ___ designed to help us tire manufacturers remain competitive in the us market
protectionism
low market share, high business growth
question mark
the most frequently brought charges of unfair discrimination are based on
race/ethnicity
pretend that you own a small coffee hsop. you have decided that this year is a good time to grow your business, and you have chosen to do so by acquiring another coffee shop one town over. this is an example of...
related diversification
when a company purchases another business that does something similar to what the purchasing company does, the purchasing company is using a strategy of...
related diversification
when keith works on the silver production plan spreadsheet, he is assuming the role of...
resource allocator
which of the following factors should be classified as weakness for the team?
several giants players have had extraordinary seasons, but now some of them are not playing as well as they did when they were younger
which of the following divisions would you sell immediately
shipping (low projected growth rate, low market share 1%)
considering all of the factors listed in the preceding SWOT analysis question, what strategy would make the most sense for the giants in the upcoming season?
sign a free-agent outfielder to bolster the current roster and sign the young pitchers to long-term contracts
given the autonomy of your team and the nature of its task, which team compensation model would probably work best for its members?
skill-based pay
when referring to a SWOT analysis, the letter S stands for ___ and it refers to factors that are ___ to the organization
strengths, internal
positive team standards, such as going out for coffee to handle disagreements, have been known to result in which of the following?
stronger commitment to the organization, better job satisfaction
when a company's resources are valuable, rare, imperfectly imitable, and nonsubstitutional, it has a...
sustainable competitive advantage
a work group composed of members with widely different abilities and personalities may be said to have good ___
team diversity
max, the manager, is explaining to rebecca what she needs to do to drive the bulldozer. max is relying on his ___ skills to operate the machinery effectively during the training
technical skills
when a team does not require multilevel reviews and approvals and is accountable only to top management, it is said to have ___
bureaucratic immunity
the hershey company buys and sells chocolate in many countries around the world, making it a ___
global business
high market share, low business growth
cash cow
women by the water jug most likely talking about...
children
managers spend most of their time
communicating
when conducting SWOT analysis, budgets, ratios, and sales reports can be used to identify...
company strengths and weaknesses
strategies that fall under the discrimination and fairness paradigm have primarily benefited the company by providing an increase in...
demographic diversity
amazon and barnes & nobel are engaging in ___ in their rivalry for control of the e-reader market
direct competition
a person's inability to perform any one of life's daily activities due to physical impairment is a...
disability
when keith lets supervisors know about site visits, he is assuming the role of
disseminator
a manager assumes the ___ when he sends a report outlining suggested productivity improvements to his direct reports
disseminator role
similar to competitive advantage, a ___ is something a company makes, does or performs better than any other company
distinct competence
a manager assumes the ___ when she takes immediate action to stop an employee from embezzling company funds
disturbance handler role
a manager noticed that although her new customer service team was performing well overall, several members were complaining of social loafing. what is the best way for the manager to reduce social loafing?
ensure she is monitoring both individual and team performance
identify the order in which the following phrases typically occur during globalization (cooperative contracts, wholly owned affiliates, strategic alliances, exporting)
exporting, cooperative contracts, strategic alliances, wholly owned affiliates (ECCSAWOA)
although the WTO issues rulings when there are trade disputes between countries, the member countries can veto these rulings
false
countries that create trade barriers such as tariffs and quotas have lower prices than countries without such restrictions
false
when using a focus strategy, a company tries to create a product that will appeal to the broadest possible customer base
false
if the skills that max is using now make up the majority of the skills he needs on the job, max is most likely a...
first-line manager
if you know that ann holds the highlighted position in the chart shown, you can assume that she is a
first-line manager
holding positions like office manager and shift supervisor, ___ encourage, monitor, and reward the employees who produce a company's goods and services
first-line managers
zombiesmith manufactures gaming miniatures. it highly specialized products and targeted customer base indicates that zombiesmith is using a ___ to gain competitive advantage
focus strategy
the members of a customer support team in the ___ stage have just met one another and are figuring out what behaviors will and will not be accepted by the team
forming
having a level of employment beyond which women and minorities do not advance in a company is an indication of the ___
glass ceiling
this section of highlighted text from the diversity strategy is an example of the ___, the focus of which is ___
learning and effectiveness, integration
after a year as manager
learning to adapt to and control stress
Hikooki Flight is a japanese plane manufacturing company. Mr. Hikooki is a planner, and he knows what the company will be doing in 25 years from now. He is constantly reminding his employees about the importance of creating efficient and reliable products so that the company does not to do rework.
long-term orientation
assess need for strategic change
look for strategic dissonance
semi-autonomous work group
lowest autonomy
someone who is new to ___ is likely to find that one of the most difficult parts of his/her job is getting work done through others
management
which of the following are drawbacks to using a portfolio strategy such as the boston consulting group matrix?
managers are often incorrect in categorizing companies as cash cows, dogs, stars, and question marks & classifying an organization as a cash cow can weaken a strong performer
in your first day as a driver for road-o-rama freight, you ralize that something just isn't right. trucks go out half full and drivers often get the wrong addresses, so freight doesn't arrive at its destination. in this case, road-o-rama freight is ___
neither effective nor efficient
a job title that is associated with first-line management is
office manager
this is an example of age discrimination, the victims of which are almost always
older workers
strategies: over the past 10 years, the us postal service has decreased from 752,949 to 551,570 career employees.
retrenchment
choose strategic alternatives
risk-seeking strategies
the ___ is influenced by all of the other competitive forces
rivalry among competitors
when working for an organization that uses ___ an employee can earn additional compensation by acquiring new skills or knowledge
skill-based pay
affirmative action is more of a deliberate process, whereas diversity can be ___ in nature
voluntary
the difference between __ and quotas are imposed by the importing country, rather than the exporting country
voluntary export restraints
pieno pizzeria- will you open it back up?
yes, i will open pieno pizzeria
