MAN320F Exam 1

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xavier's findings are the same as those found in similar studies, then ___ is an illustration of what you would expect to find, indicating that job performance ___ decline with age

graph 2, does not

___ is desirable, but can also result in meetings that are ___

groupthink, lengthy and unproductive

diversification is most frequently associated with a strategy of...

growth

google was exhibiting a ___ when it acquired youtube, picasa, and android

growth strategy

in general, managers work ___ than their employees do

harder and faster

which of the following methods would help resolve the conflict about the name of the team?

have the entire team come up with several more alternative names to consider

after six months as a manager

heavy workload

Ivana's Images has a reputation for being the best in the business. Sure, Ivana is difficult to work with- you wouldn't want her on your team- but she can do layout design faster and better than anyone else. Ivana likes to work by herself, and she is happiest when she can prove that she is better than everyone.

high individualism

teaching employees basic techniques for managing diversity and basic competency for dealing with various situations is likely to be a component of

skills-based diversity training

there are 2 basic types of diversity training programs: awareness training and skills-based diversity training. Ana's training session is an example of...

skills-based diversity training

men by the water jug most likely talking about...

sports

strategies: the island emporium is a small department store serving the 800 residents of the great barrier island in new zealand. run by two retirees and open only a few days a week, the store has a steady stream of customers but is unlikely to open another location anytime soon

stability

coca-cola's vitamin water business would receive a ___ designation from the boston consulting group because it has a large share of a fast-growing market

star

high market share, high business growth

star

you should choose ___ as the more appropriate strategy for managing diversity, since it is an example of ___

statement 2, maintaining high standards

as steve and caroline argue about the team name, what stage of development does their bowling team seem to be in?

storming

the biggest challenge bethany faces in assessing the need for strategic change is...

strategic dissonance

conduct situational analysis

strategic reference points

this image (person with world on shoulders, person sitting on world) illustrates the influence of ___ on the strategy development process

strategic reference points

team leaders and first-line managers use ___ more than middle or top-level managers

technical skills

what disadvantages should kim ping expect if she enters into a cooperative agreement such as licensing a marrakesh company to make her rubber ducks?

the company that licenses right to manufacture kim ping's ducks may eventually become a competitor & kim ping will give up control over the quality of her product

the ___ is much greater for the online retail industry than it is for the oil production industry

threat of new entrants

a company that uses tight cost controls is likely to use a low cost leadership strategy

true

differentiation strategies can reduce the bargaining power of large buyers

true

the uruguay round of GATT eliminated tariffs on beer and toys for all member countries

true

managerial work is...

varied and brief

a work team with members in different cities who communicate with one another primarily through telephone, e-mail and videoconferencing is a ___

virtual team

not all teams are easily defined by autonomy levels, for example, a ___ team has members based in many locations who use technology to communicate but its level of autonomy can vary depending on purpose and structure

virtual team

what is part of a typical day of a first-line manager

congratulating an employee on a job well done

top managers spend an average of ___ minutes on a task before they have to switch to another one

9

a broad agreement between australia and canada in addition to many other asian and non-asian countries, ___ countries account for 44% of all global trade

APEC

the map shows the member countries of ___ highlighted in green.

APEC

an agreement between 124 countries, the ___ transformed global trade by reducing tariffs and was replaced in 1995 by the WTO

GATT

a treaty between the united states, canada, and mexico, ___ both eliminates tariffs and prevented these three countries from increasing existing tariffs or introducing new ones

NAFTA

as teams with a stretch goal, it is great that your new team will be given ___ and ___ as these are important for the team to be able to achieve its goal

a high degree of autonomy, and control over resources

because hispanics are not currently well represented in her company, juanita attends job fairs in latino neighborhoods in hope of attracting more hispanic job applicants

affirmative action

hiring, promoting, and compensating employees differently based on how old they are is an example of

age discrimination

people who are considerate and respectful are described by coworkers as being easy to work with, because they exhibit a high degree of

agreeableness

recruiters for kellog's can expect ___ in applications from talented workers after the publication of this article

an increase

bethany is likely to see new methods of selling books as...

an opportunity

which of the following actions should a new creative director take to increase the team's cohesiveness?

arrange for the team to compete against another team when working on a major campaign, create a major goal for the team with an aggressive deadline that requires full team effort

managers' initial expectations

be the boss

the correct answer to the previous (kellog's) questions help to highlight which of the following about diversity?

beyond being the right thing to do, supporting diversity benefits a company in several ways

which of the following strategies is bethany more likely to adopt for her business?

breaking away from the bookstore as soon as possible to work on establishing her coffee shop

a manager who is reviewing employee productivity reports is engaged in the ___ function of management

controlling

dow chemical CEO andrew liveris checks financial reports to see whether dow has met its financial goals for the quarter

controlling

licensing and franchising are two ways of entering into a...

cooperative contract

bethany's ___ lies in the atmosphere she creates at books galore

core capability

a company is creating a ___ when it asks "what business are we in"

corporate-level strategy

a big benefit of ___ is that it allows a team to function normally even if one member is absent or leaves the team

cross-training

when working in a team, it takes longer to identify ___ which includes differences in personality, attitudes, values, and beliefs

deep-level diversity

affirmative action is more of a ___ process

deliberate

the goal of skills-based diversity training is...

develop competency

given the nature of your team's task, what type of diversity will probably be most important to consider when selecting employees to serve on the team?

diversity of expertise

creating small, diverse groups of two employees each and asking that they complete a task together is one way to conduct

diversity pairing

low market share, low business growth

dog

the marketing manager's ___ was high- his team created presentations that increased sales by 30%, exceeding goals

effectiveness

although they do not have the authority to make decisions, an ___ offers advice and suggestions to management

employee involvement team

upon discussing this article with a group of friends at lunch, you find that you actually know someone who works for kellog's. which of the following would this person most likely report about the work environment at the company?

employees are pretty happy there- keeping jobs for a long time and generally not missing a lot of work

last week, swanita approached her boss in tears. "but i've been sitting at the same desk for 20 years!" she exclaimed. "how will i be able to do my work if you put me all the way across the office from the people i'm supposed to support?"

high uncertainty avoidance

self-designing team

highest autonomy

one of the four components of a sustainable competitive advantage, the ___, is very had for other firms to copy

imperfectly imitable resource

the use of teams is becoming increasingly prevalent in the US workplace, partly because of the benefits associated with. which of the following are positive outcomes of work teams?

improved product or service quality, greater employee job satisfaction

mintzberg placed managerial work roles into which categories...

interpersonal, decisional, informational

3m, a us chemical company, entered into a ___ with hoechst ag, a german life sciences company, to creat dyne on, a fluropolymer manufacturer. dyneon later became wholly owned 3m subsidiary

joint venture

basing your impressions of a coworker on deep-level diversity means that you ___ the person. this is likely to create an environment where coworkers are ___

know and understand, motivated to work together

a manager assumes the ___ when she gives her employees rewards for accomplishing organizational goals

leader role

george steinbrenner transferred his passion for winning to everyone in the new york yankees organization. he is famously quoted as saying, "winning is the most important thing in my life, after breathing. breathing first, winning next."

leading

self-managing team

moderate autonomy

a marketing manager at evian decides to work with BETC euro RSCG, an advertising agency in france. the goal is to reduce the cost of advertising by creating a video that goes viral on youtube

organizing

the differences between people demonstrated by their actions, temperament, and feelings over time is the definition of an individual's

personality

a manager who is setting quarterly goals for the department is engaged in the ___ function of managements

planning

the president of allegiant travel, andrew levy, sets a goal for the airline to start a discount airline service between las vegas and hawaii within 2 years

planning

changes in governments, social unrest, and other forms of ___ can increase the risk a company assumes when establishing foreign operations

political uncertainty

youtube- according to michael porter, the fact that it is relatively easy to become a youtube partner is an example of ___. in this case, barriers are ___.

potential new entrants, low

the us tax on chinese tires was a form of ___ designed to help us tire manufacturers remain competitive in the us market

protectionism

low market share, high business growth

question mark

the most frequently brought charges of unfair discrimination are based on

race/ethnicity

pretend that you own a small coffee hsop. you have decided that this year is a good time to grow your business, and you have chosen to do so by acquiring another coffee shop one town over. this is an example of...

related diversification

when a company purchases another business that does something similar to what the purchasing company does, the purchasing company is using a strategy of...

related diversification

when keith works on the silver production plan spreadsheet, he is assuming the role of...

resource allocator

which of the following factors should be classified as weakness for the team?

several giants players have had extraordinary seasons, but now some of them are not playing as well as they did when they were younger

which of the following divisions would you sell immediately

shipping (low projected growth rate, low market share 1%)

considering all of the factors listed in the preceding SWOT analysis question, what strategy would make the most sense for the giants in the upcoming season?

sign a free-agent outfielder to bolster the current roster and sign the young pitchers to long-term contracts

given the autonomy of your team and the nature of its task, which team compensation model would probably work best for its members?

skill-based pay

when referring to a SWOT analysis, the letter S stands for ___ and it refers to factors that are ___ to the organization

strengths, internal

positive team standards, such as going out for coffee to handle disagreements, have been known to result in which of the following?

stronger commitment to the organization, better job satisfaction

when a company's resources are valuable, rare, imperfectly imitable, and nonsubstitutional, it has a...

sustainable competitive advantage

a work group composed of members with widely different abilities and personalities may be said to have good ___

team diversity

max, the manager, is explaining to rebecca what she needs to do to drive the bulldozer. max is relying on his ___ skills to operate the machinery effectively during the training

technical skills

when a team does not require multilevel reviews and approvals and is accountable only to top management, it is said to have ___

bureaucratic immunity

the hershey company buys and sells chocolate in many countries around the world, making it a ___

global business

high market share, low business growth

cash cow

women by the water jug most likely talking about...

children

managers spend most of their time

communicating

when conducting SWOT analysis, budgets, ratios, and sales reports can be used to identify...

company strengths and weaknesses

strategies that fall under the discrimination and fairness paradigm have primarily benefited the company by providing an increase in...

demographic diversity

amazon and barnes & nobel are engaging in ___ in their rivalry for control of the e-reader market

direct competition

a person's inability to perform any one of life's daily activities due to physical impairment is a...

disability

when keith lets supervisors know about site visits, he is assuming the role of

disseminator

a manager assumes the ___ when he sends a report outlining suggested productivity improvements to his direct reports

disseminator role

similar to competitive advantage, a ___ is something a company makes, does or performs better than any other company

distinct competence

a manager assumes the ___ when she takes immediate action to stop an employee from embezzling company funds

disturbance handler role

a manager noticed that although her new customer service team was performing well overall, several members were complaining of social loafing. what is the best way for the manager to reduce social loafing?

ensure she is monitoring both individual and team performance

identify the order in which the following phrases typically occur during globalization (cooperative contracts, wholly owned affiliates, strategic alliances, exporting)

exporting, cooperative contracts, strategic alliances, wholly owned affiliates (ECCSAWOA)

although the WTO issues rulings when there are trade disputes between countries, the member countries can veto these rulings

false

countries that create trade barriers such as tariffs and quotas have lower prices than countries without such restrictions

false

when using a focus strategy, a company tries to create a product that will appeal to the broadest possible customer base

false

if the skills that max is using now make up the majority of the skills he needs on the job, max is most likely a...

first-line manager

if you know that ann holds the highlighted position in the chart shown, you can assume that she is a

first-line manager

holding positions like office manager and shift supervisor, ___ encourage, monitor, and reward the employees who produce a company's goods and services

first-line managers

zombiesmith manufactures gaming miniatures. it highly specialized products and targeted customer base indicates that zombiesmith is using a ___ to gain competitive advantage

focus strategy

the members of a customer support team in the ___ stage have just met one another and are figuring out what behaviors will and will not be accepted by the team

forming

having a level of employment beyond which women and minorities do not advance in a company is an indication of the ___

glass ceiling

this section of highlighted text from the diversity strategy is an example of the ___, the focus of which is ___

learning and effectiveness, integration

after a year as manager

learning to adapt to and control stress

Hikooki Flight is a japanese plane manufacturing company. Mr. Hikooki is a planner, and he knows what the company will be doing in 25 years from now. He is constantly reminding his employees about the importance of creating efficient and reliable products so that the company does not to do rework.

long-term orientation

assess need for strategic change

look for strategic dissonance

semi-autonomous work group

lowest autonomy

someone who is new to ___ is likely to find that one of the most difficult parts of his/her job is getting work done through others

management

which of the following are drawbacks to using a portfolio strategy such as the boston consulting group matrix?

managers are often incorrect in categorizing companies as cash cows, dogs, stars, and question marks & classifying an organization as a cash cow can weaken a strong performer

in your first day as a driver for road-o-rama freight, you ralize that something just isn't right. trucks go out half full and drivers often get the wrong addresses, so freight doesn't arrive at its destination. in this case, road-o-rama freight is ___

neither effective nor efficient

a job title that is associated with first-line management is

office manager

this is an example of age discrimination, the victims of which are almost always

older workers

strategies: over the past 10 years, the us postal service has decreased from 752,949 to 551,570 career employees.

retrenchment

choose strategic alternatives

risk-seeking strategies

the ___ is influenced by all of the other competitive forces

rivalry among competitors

when working for an organization that uses ___ an employee can earn additional compensation by acquiring new skills or knowledge

skill-based pay

affirmative action is more of a deliberate process, whereas diversity can be ___ in nature

voluntary

the difference between __ and quotas are imposed by the importing country, rather than the exporting country

voluntary export restraints

pieno pizzeria- will you open it back up?

yes, i will open pieno pizzeria


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