MAN3240 Chapter 10 Post Test

______ is concentrating on the true meaning of what others are saying.

Active listening

______ is a major barrier to cross-cultural communication.

Ethnocentrism

______ and ______ are considered barriers to communication.

Filtering; emotions

______ refers to the interference that can muddy a message.

Noise

The capacity to communicate and understand information between people and organizations is called _______.

channel richness

Nonverbal, oral, written, and electronic are all different types of ______ channels.

communication

Hackers using ransomware or other malicious software are a(n) ______ of electronic communication.

disadvantage

Military communication is a typical example of ______ communication.

downward

Skype, videoconferencing, and blogs are all examples of ______ communication.

electronic

The process of screening and manipulating a message is called ______.

filtering

Studies show that ______ reduces creativity, decreases productivity, and impacts workflow.

information overload

Organizations that foster a collaborative environment present an example of ______ communication.

lateral

Explicit messages are common for ______.

low-context cultures

According to our text, studies show that modern technological communications ______ impact our listening skills.

negatively

Talking to people in person or on the phone are excellent ways to ______.

network

Wordless cues between people are called ______ communication.

nonverbal

Telephone, meetings, presentations, and conferences are all examples of ______ communications.

oral

Actively understanding and remembering what is being said is called ______.

processing

The text describes the Shannon-Weaver model as communication relying on two components, ______ and ______.

sender; receiver

An example of ______ is when a listener avoids forming an opinion or interrupting a speaker.

sensing

Communication also depends upon ______ for choosing different and appropriate vocabulary.

social setting

A suggestion to help in cross-cultural communications is to be ______, ______, and ______.

supportive; encouraging; empathic

One of the main forms of informal networks is ______.

the grapevine

Listening to frontline employees by management is an example of ______ communication.

upward

According to our text, when dealing with other cultures, it is useful to become aware of ______ to understand the nature of the cross-cultural communication.

verbal dueling