MAN3240 Chapter 10 Post Test
______ is concentrating on the true meaning of what others are saying.
Active listening
______ is a major barrier to cross-cultural communication.
Ethnocentrism
______ and ______ are considered barriers to communication.
Filtering; emotions
______ refers to the interference that can muddy a message.
Noise
The capacity to communicate and understand information between people and organizations is called _______.
channel richness
Nonverbal, oral, written, and electronic are all different types of ______ channels.
communication
Hackers using ransomware or other malicious software are a(n) ______ of electronic communication.
disadvantage
Military communication is a typical example of ______ communication.
downward
Skype, videoconferencing, and blogs are all examples of ______ communication.
electronic
The process of screening and manipulating a message is called ______.
filtering
Studies show that ______ reduces creativity, decreases productivity, and impacts workflow.
information overload
Organizations that foster a collaborative environment present an example of ______ communication.
lateral
Explicit messages are common for ______.
low-context cultures
According to our text, studies show that modern technological communications ______ impact our listening skills.
negatively
Talking to people in person or on the phone are excellent ways to ______.
network
Wordless cues between people are called ______ communication.
nonverbal
Telephone, meetings, presentations, and conferences are all examples of ______ communications.
oral
Actively understanding and remembering what is being said is called ______.
processing
The text describes the Shannon-Weaver model as communication relying on two components, ______ and ______.
sender; receiver
An example of ______ is when a listener avoids forming an opinion or interrupting a speaker.
sensing
Communication also depends upon ______ for choosing different and appropriate vocabulary.
social setting
A suggestion to help in cross-cultural communications is to be ______, ______, and ______.
supportive; encouraging; empathic
One of the main forms of informal networks is ______.
the grapevine
Listening to frontline employees by management is an example of ______ communication.
upward
According to our text, when dealing with other cultures, it is useful to become aware of ______ to understand the nature of the cross-cultural communication.
verbal dueling