MANA 3001 Chapters 10-13 Quizzes

Which step in the rational decision making process is the most important (Which one does Bonnie argue is the most important)?

Identifying the core problem

Which of the following is a characteristic of distributive bargaining?

Parties are usually in opposition to each other.

According to Fiedler's contingency theory, what is the most appropriate action when there is a misfit between the leader and the organization?

Re-engineer the leader's situation to fit the leader's basic predisposition

According to LMX theory, which of the following is NOT TRUE of those individuals who are part of the OUT-GROUP?

They receive a disproportionately high amount of the leader's attention

According to Hersey & Blanchard's Situational Leadership model, follower readiness includes the ________.

ability and willingness of the followers to accomplish a task

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

administrative orbiting

A symptom of powerlessness that a first-line manager displays is:

an overly close supervision of employees

The legitimate rights given to you in your job are known as _______, whereas the ability to influence someone else is known as _______.

authority; power

If trait theories of leadership are valid, then leaders are _______.

born

An organization should do all of the following EXCEPT ________ if it wants to encourage employee creativity.

closely supervise employees

Anne, a manager, increases the salary of Susan, one of her employees, by 30% because she likes Susan. But for the others, she increases the salary by only 20%. In this scenario, Anne's behavior is unethical as it violates the criteria of:

distributive justice

In a power situation, dependency is DECREASED (i.e. others are less dependent) when the resource you control is ________.

easily replaced with something else

Expert power is based on _______.

expertise & knowledge

A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:

fixation

Which of the following is NOT one of the explanations for why escalation of commitment may occur?

high or low self-monitoring

When a child gets sick at school, the parent often must leave work to care for the child. This would be an example of:

interrole conflict

Which of the following is a POSITIVE consequence of conflict in an organization?

it leads to the generation of new ideas

An effective decision is timely, acceptable to the individuals affected by it, and ______.

meets the desired objective

James approaches his supervisor with data and a logical presentation supporting his request for additional personnel. He is using the influence tactic of ______.

rational persuasion

Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have ______ power.

referent

In the context of interpersonal forms of power, charismatic individuals are often thought to have ______ power.

referent

Behavioral theories (i.e. those focusing only on behaviors) fail to consider which of the following elements affecting leadership?

situational factors

The rational model of decision making assumes:

that the decision maker can calculate the probability of success for alternatives

Todd is the owner of two video rental stores and must hire an assistant manager for his new location. In the past, Todd has had success with hiring Marquette students. Because of these experiences, he decides to hire another graduate from MU. Todd is using ___________ in his decision process.

the representative heuristic

Recent research examining the effects of cultural diversity on decision making has found that when individuals in a group are racially dissimilar:

they arrive at better decisions than racially similar groups

Which of the following is NOT a structural factor in causing conflict?

values and ethics

All of the following are conditions within an organization that can encourage unnecessary political behavior EXCEPT:

well-defined and understood problems

If a manager makes a request to his or her employee and the employee thinks that the manager has no right to make that request, then the request falls outside the employee's:

zone of indifference