MANA EXAM 4

Assume that you are in "conflict" with the financial aid department - your financial aid did not come through and the service representative told you that he is waiting on a form to be signed. The representative is using which of the following tactics?

Administrative orbiting

All of the following are conditions within an organization that can encourage unnecessary political behavior except

All of the above

Which of the following is a mind-body change associated with stress?

All of the above

Strain is the same as:

Distress

In class we watched a video about groupthink. What was the video about?

Employees in an elevator

How great was this class?

Excellent

As a student, you are developing _____ power.

Expert

Which base of power has the strongest relationship with performance and satisfaction?

Expert

A personality that tends to be least resistant to distress is:

Hardy

Jake was born in England, but went to school in Texas. When talking to his friends from Texas, he speaks with an American accent, when speaking with his family, he speaks with an English accent. Which of the following characteristics might Jake carry?

High-Self monitoring

Authors of our textbook suggest the addition of another source of power to French and Raven's five sources of power. Which of the following best reflects this additional source of power?

Information power

An influence tactic in which a person seeks to get you in a good mood or to think favorably of him or her before asking you to do something.

Ingratiation

Self-reliance is a healthy, secure, _____ pattern of behavior.

Interdependent

After receiving a high score on her exam, Alice thought to herself "I really deserved that grade with all the studying and preparation I put in!" Which of the following likely describes Alice?

Internal locus of control

In the video about stress we watched in class, the presenter asked the audience to perform a task as a way of creating a stressful situation. What was the task?

Keep subtracting a 7, starting with the number 996

Whose perspective on power is best captured by the statement,"There are more people who inconvenience themselves on your behalf than there are people whose behalf you would inconvenience yourself."?

Korda

Physical demands include all of the following except:

Lack of control

Which of the following power sources is LEAST likely to be available to a non-supervisory, technical employee?

Legitimate

Which of the following is an example of a positive (challenge) stressor?

None of the above

McClelland's two faces of power include:

Personal and Social

Actions not officially sanctioned by an organization, taken to influence others in order to meet a personal goal represents:

Political behavior

In class, I mentioned an example of a study on elementary school kids who were given an IQ test and the teachers' responses. What was the example suppose to illustrate?

Projection

The most effective influence tactic in terms of achieving objectives, regardless of the circumstance of the situation, involves:

Rational persuasion

Which of the following is not one of the Big Five personality traits?

Self-monitoring

An individual who is relatively good at transformational coping is/has:

a hardy personality

Secondary prevention is intended to:

alter or modify the individual's or the organization's response to a demand

Psychosomatic disorders:

are physical ailments that begin in the mind

The Yerkes-Dodson law suggest the relationship between stress level and performance arousal is:

bell-shaped

Healthy or normal stress is known as:

eustress

The person-environment fit approach to stress emphasizes the:

fit between external expectations and internal values, skills, knowledge

Which of the following is an impression management technique aimed at other-enhancement?

flattery

A negative consequence of organizational distress may take the form of all of the following except:

functional turnover

The Yerkes-Dodson law suggests that:

initial stress (or the onset of stress) causes performance to drop significantly

An employee with a major sales presentation on Monday and a sick child at home Sunday Night is likely to experience

interrole conflict

All of the following are stress-related interpersonal demands of the workplace except:

intrarole conflict

According to Korda, a large watch on an individual indicates:

lack of power

Utilizing the cognitive appraisal to stress, problem-focused coping emphasizes:

managing the stressor

In the video we watched in class about stress, what was the name of the hormone mention to have a significant impact on our stress response?

oxytocin

Costs associated with absenteeism, tardiness, strikes, work stoppages, and turnover are known as:

performance decrements

A manager instructs a very ethical employee to ship an item with a minor defect to a customer. This is an example of:

person-role conflict

The approach to stress that is based on the concept of homeostasis is known as:

physiological

The ability to influence someone else is _____, whereas legitimacy inherent in one's job is___.

power;authority

The Rorschach inkblot test is an example of:

projective test

The two major categories of "role stress" at work include:

role conflict and role ambiguity

In class, I mentioned an example of a study about teenage girls and tanning. What was the example supposed to illustrate?

selective perception

Which of the following preferences represents perception on information gathering according to the MBIT?

sensing/intuiting

The unconscious preparation of fight or flee that a person experiences when faced with any demand is known as:

stress

The demand, person, activity, or event that triggers an uncomfortable encounter is known as:

stressor

Inter-role conflict is:

the difficulty stemming from a situation where expectations of two roles conflict

The range in which attempts to influence the employee are perceived as legitimate and are acted on without a great deal of thought is known as:

the zone of indifference