MANA3335 Ch. 15 Practice Test

As a growing sector of the U.S. economy, how much did the service sector contribute to the private-sector gross domestic product (GDP) in 2018?

*80 percent of GDP {In 1947 the service sector was responsible for less than half of the U.S. gross national product (GNP)}

Broadside Farms is a 40-acre peach orchard that uses robotic harvesters to pick fruit when it is ripe. What is this application of robotics called?

*Agrimation {Computer-integrated manufacturing (CIM) involves intricately linked design and manufacturing systems. Agrimation involves the use of robotics to perform automated farming functions}

What is the process of designing work so that it can be completely or almost completely performed by machines?

*Automation {Automation is the process of designing work so that it can be completely or almost completely performed by machines}

When a firm has built a facility based on demand, how can it respond to times of higher than normal capacity, such as seasonal fluctuations?

*By adding a production shift {If a market is characterized by seasonal fluctuations, building a smaller plant to meet normal demand and then adding extra shifts staffed with temporary workers or paying permanent workers extra to work more hours during peak periods might be the most effective choice}

In what way does operations management affect the economic stability of a firm?

*By combining resources into something more valuable than the cost of the individual resources {In an economic sense, operations management creates value and utility of one type or}

Bhavik's manufacturing facility often gets repeat orders. What can Bhavik use to quickly prepare labels and copies of previous orders to efficiently ship products to the customer?

*CAM systems {Sensors are the parts of the system that gather information and compare it to preset standards}

Avner and Karen are getting ready to open a new restaurant. One of the decisions they need to make is how many patrons they want to be able to seat at a time. Which type of decision is this?

*Capacity {Capacity is the amount of products, services, or both that can be produced by an organization}

Which type of decision includes choosing the amount of products, services, or both that can be produced by an organization?

*Capacity {Capacity is the amount of products, services, or both that can be produced by an organization}

Which type of decision involves choosing how much of a good or service to produce?

*Capacity {The capacity decision involves choosing the amount of products or services to be produced}

Cantwell Kitchens (CK) is a company that designs, builds, and installs new kitchens in residential homes. Cantwell only accepts a total of 60 design, build, and install projects annually. Which type of decision is this?

*Capacity {The firm choosing to accept a total of 60 design, build, and install projects annually is a capacity decision. Deciding capacity levels for the firm involves determining how many of each product and/or service will be produced by the organization}

RadTrek makes several different models of bicycles with similar parts. There are designated areas on the production floor for making pedals, handlebars, and the like. These parts are then delivered to the appropriate product layout assembly areas to be assembled into the various bicycle models. Which type of layout does RadTrek use to assemble their products?

*Cellular {A product layout is appropriate when large quantities of a single product are needed. Cellular layouts are used when families of products can follow similar flow paths}

Sweeties Bakery has several workstations based on products. For example, bread, muffins, and cakes are all made in the same part of the shop. When they are done, they are brought to a different area so icing and decorations can be added. Customer cakes go to yet another section for finishing. Which type of facilities layout does Sweeties use?

*Cellular {Product layout is appropriate when large quantities of a single product are needed. It makes sense to custom-design a straight-line flow of work for a product when a specific task is performed at each workstation as each unit flows past}

During the 1970s in the United States, manufacturing entered a long period of decline. What is one of the things that companies did to survive?

*Closed antiquated plants {They reduced their workforces dramatically, closed antiquated or unnecessary plants, and modernized their remaining plants}

Aviva plans to implement a total quality management program within her division. She knows it will require a change in the culture and increase costs in the short term. What will be the starting point for Aviva's total quality management program?

*Commitment by top management {Value-added analysis is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers}

GE wants to change the interior of its dishwashers to create better and more efficient water flow and hold more dishes. What can GE use to determine what the new machine should look like in the preliminary stages?

*Computer-aided design {Robotics refers to the science and technology of the construction, maintenance, and use of robots. Computer-aided design is the use of computers to design parts and complete products and to simulate performance, reducing the need for prototypes}

What are CAD systems usually combined with to ensure that the design moves smoothly to production?

*Computer-aided manufacturing {Flexible manufacturing systems (FMS) usually have robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another}

Which of the following is a type of technology that is used to design and build products using computers?

*Computer-assisted manufacturing {Computer-assisted manufacturing is technology that relies on computers to design or manufacture products}

Geert is in charge of ensuring that all products produced in his division meet the established standards for design and operating characteristics. Which dimension of quality is Geert responsible for?

*Conformance {Conformance is the degree to which a product's design and operating characteristics meet established standards}

Which of the following is the goal of implementing Six Sigma?

*Corrections until errors disappear {Six Sigma is obtained when a firm produces a mere 3.4 mistakes per million. Implementing Six Sigma requires making corrections until errors virtually disappear}

Yui runs a manufacturing facility that produces seat belts for the automotive industry. She finds that she occasionally has too much of some parts, and not enough of others, and is considering implementing a just-in-time (JIT) inventory management system. What would be an advantage of Yui adopting a JIT inventory management method?

*Costs tied up in raw material inventory would be transferred backward in the supply chain {JIT methods bring raw materials into production facilities exactly when they are needed. Adopting a just-in-time (JIT) inventory management system does not eliminate shortages of work-in-process inventories. In fact, JIT practices are usually adopted further up the supply chain. This means that work-in-process inventories itself should not exist, which can halt the production line downstream in the event of a backup at any stage in receiving or earlier production steps}

Which of the following describes one of the roles of a service organization?

*Creating time or place utility for customers {A service organization is one that transforms resources into an intangible output and creates time or place utility for its customers}

Drew is planning a new manufacturing facility for his line of remote-controlled superheroes. He is afraid that if he builds a plant that is too small, he may miss opportunities, but if he builds a plant that is too large, he will incur expenses that cannot be covered. What should Drew use when deciding how much capacity to plan for?

*Demand {A major consideration in determining capacity is demand. A company operating with fairly constant monthly demand might build a plant capable of producing an amount each month roughly equivalent to its demand. But if its market is characterized by seasonal fluctuations, building a smaller plant to meet normal demand and then adding extra shifts during peak periods might be the most effective choice}

After a firm decides its product-service mix, what is the logical next step?

*Designing an efficient operations system {A firm's product-service mix is determined in large part by corporate or business strategies. A logical next step is to design operations systems to efficiently produce products to be sold with the desired packaging and sizes}

Manoj works for a large organization, and each division is set up as its own profit center. Within operations, what should the control systems Manoj uses focus on?

*Elements most crucial to goal attainment {Within operations, managerial control ensures that resources and activities achieve primary goals such as a high percentage of on-time deliveries, low unit-production cost, or high product reliability. Any control system should focus on the elements that are most crucial to goal attainment}

Avec is working to achieve an ISO 14000 certification for her organization. Which area of quality does ISO 14000 focus on?

*Environment {ISO 19011:2011 sets out guidance on internal and external audits of quality}

Birdwell Steel is a construction company that specializes in large office buildings and skyscrapers. Employees go to the job site each day to work on a building site. Which type of layout does Birdwell Steel likely use?

*Fixed-position {The fixed-position layout is used when the organization is creating a few very large and complex products. The product remains stationary and the workers move around it}

Which of the following is a physical configuration of facilities arranged around a single work area that is used for the manufacture of large and complex products such as airplanes?

*Fixed-position layout {A cellular layout is a physical configuration of facilities used when families of products can follow similar flow paths. A fixed-position layout is a physical configuration of facilities arranged around a single work area. It is used for the manufacture of large and complex products such as airplanes}

When automating items such as thermostats, what is the role of a sensor?

*Gathering information to compare to preset standards {Sensors are the parts of the system that gather information and compare it to preset standards}

In order to make just-in-time inventory systems work, which of the following is needed?

*High degree of coordination between the company and its supplier {The JIT approach requires high levels of coordination and cooperation between the company and its suppliers. If shipments arrive too early, the company has to find a place to store them. If they arrive too late, the entire assembly line may have to be shut down, resulting in enormous expense}

What is the advantage of using automation technology in a manufacturing process?

*Improved products and services {The fixed-position layout is used when the organization is creating a few very large and complex products}

Apoorva runs a production plant that buys inventory from many suppliers around the world. She has recently learned of a smaller, but local manufacturer who is willing to make daily deliveries of parts she needs. What is the potential outcome if Apoorva forms a relationship with the local supplier instead of the international suppliers she is currently using for the same part?

*Improved quality and productivity {The manager must also make sure that the quality of what is purchased meets the organization's needs, that the supplier is reliable, and that the best financial terms are negotiated. There is no indication Apoorva will have better financial terms with this local supplier}

Nila needs to determine the most efficient way to distribute orders to customers. Which inventory type should she pay close attention to?

*In transit {Distributing products to customers is in-transit inventory}

Raphael is evaluating products during the production process so that needed changes can be made. Which aspect of statistical quality control is Raphael using?

*In-process sampling {Implementing Six Sigma requires making corrections until errors virtually disappear}

What is the outcome when an organization uses its operations function effectively?

*Increased competitiveness {Manufacturing is a form of business that combines and transforms resources into tangible outcomes that are then sold to others. Service firms also benefit from effective operations}

Manufacturing companies in the United States faced a long period of decline, but they have recently started to regain competitiveness. What has led to the renewed competitiveness of manufacturing in the United States?

*Increased efficiency {U.S. firms had grown complacent even as new foreign competitors came onto the scene with better equipment and much higher levels of efficiency. Many companies underwent a long and difficult period of change, eliminating waste and transforming themselves into leaner, more efficient and responsive entities. They reduced their workforces dramatically, closed antiquated or unnecessary plants, and modernized their remaining plants}

In which of the following areas is the just-in-time method used?

*Inventory management {The just-in-time method is a recent breakthrough in inventory management. With just-in-time inventory systems, materials arrive just as needed}

Which of the following is a key aspect of process layout?

*It centralizes each type of conversion task in a single workstation or department {The fixed-position layout creates a few very large and complex products. In a process layout, each type of conversion task is centralized in a single workstation or department}

Which of the following is true of technology?

*It is used to convert resources into products. {Technology is the set of processes and systems used by organizations to convert resources into products or services}

The lease is up on BGB's warehouse at the end of the year. While it could renew the lease, BGB would like to take advantage of this opportunity to reduce costs by moving to a smaller warehouse facility. Which method could BGB implement to reduce the amount of storage space needed for inventory, allowing it to take advantage of this cost savings?

*Just-in-time {With the just-in-time (JIT) method, materials arrive just as they are needed. JIT therefore helps an organization control its raw materials inventory by reducing the amount of space it must devote to storage}

Avner and Karen are getting ready to open a new restaurant. Avner wants the grill area in the center of the restaurant, with the patron tables positioned around it. Karen wants a traditional kitchen in the back, behind closed doors. Which type of decision are Avner and Karen making?

*Layout {The choice of physical configuration is the layout. The choice of layout is closely related to other operations decisions}

Payal runs a small plant that uses just-in-time (JIT) inventory systems so that she has necessary materials when she needs them. What is the advantage of using JIT for Payal's small shop?

*Less investment in raw materials {A manager using the JIT approach orders materials and parts more often and in smaller quantities, thereby reducing investment in both storage space and actual inventory}

Which type of activities of a business combines and transforms resources into tangible outcomes sold to others?

*Manufacturing {Manufacturing is a form of business that combines and transforms resources into tangible outcomes sold to others}

What is the process of combining resources from a variety of places and transforming them into something else that can then be sold to others?

*Manufacturing {Manufacturing is a form of business that combines and transforms resources into tangible outcomes that are then sold to others}

Which of the following describes the managerial activities used by an organization to transform resources into products or services?

*Operations management {Operations management is the set of managerial activities used by an organization to}

What is the process of subcontracting services and operations to other firms that can perform them cheaper or better?

*Outsourcing {Outsourcing is the process of subcontracting services and operations to other firms that can perform them cheaper or better}

Even though automation replaces the use of human labor, in the long run, more jobs are added than lost. What is this attributed to?

*Overall economic growth {Automation can be used to solve the problem of shortages in the workforce}

Which of the following dimensions of quality refer to a product's primary operating characteristic?

*Performance {A product's primary operating characteristic is performance}

During the recent COVID-19 pandemic, many firms experienced shortages of certain products such as cleaning products and paper goods. What caused those shortages?

*Problems in the supply chains {While factories in China were shut down by the government in an effort to contain the virus, factories elsewhere in the world were not. However, if these factories were dependent on parts from China, they likely experienced a supply chain issue}

In which way can a service organization take advantage of the lessons learned by manufacturing firms?

*Procedures for purchasing raw materials {Automation is the process of designing work so that it can be completely or almost completely performed by machines. Services are not dependent on automation}

When Kamiya's car broke down, a tow truck took it to the auto repair shop, where it was put on the lift for the service tech to examine it. When the service tech determined what was wrong, the car was moved to another area for repair. Finally, it was moved to a washing station before being returned to Kamiya. Which type of layout does the auto repair shop use to repair cars?

*Process {A product layout is appropriate when large quantities of a single product are needed. Process layouts are used in operations settings that create or process a variety of products}

Fallsworth Office Furniture uses a traditional assembly line for its furniture manufacturing. Employees are stationed along the assembly line. As the item moves down the line, each worker performs a specific task. Which type of layout does Fallsworth have?

*Product {The fixed-position layout is used when the organization is creating a few very large and complex products. Most traditional assembly lines use a product layout}

As a supply chain manager for an international firm, Julius makes regular decisions about product sizes, costs, and design, based on the country where the product is being sent. For example, products sent to locations in the United States are generally larger than those sent to Japan. When Julius is preparing to offer products for each unique environment, what should he consider?

*Product-service mix {Location is the physical positioning or geographic site of facilities and must be determined by the needs and requirements of the organization. The product-service mix must be determined before facility decisions are made}

Arayla owns a small printing firm, and she needs a better way to determine which projects to work on and when. Which of the following can Arayla use to improve the control of finished goods inventory?

*Production scheduling systems {High-level production scheduling systems are mechanisms to regulate the inventory of finished goods}

Yingquo has implemented a program in her plant where any worker can make quality decisions that will reduce defects. Because of this, the number of defects have decreased, there is less rework, and there is less need for quality inspectors. Which area of the organization has Yingquo focused her quality efforts on?

*Productivity {Managers have come to recognize that quality and productivity are related. If a firm installs a meaningful quality enhancement program, three things are likely to result. First, the number of product or service defects is likely to decrease. Second, because the number of defects goes down, resources dedicated to reworking will be decreased. Third, the organization can produce more units with fewer resources}

What is considered to be at the very heart of effective supply chain management?

*Purchasing {Inventory control, also called materials control, is essential for effective operations management}

Which of the following refers to buying materials and resources needed to produce products and services?

*Purchasing management {Purchasing management refers to buying materials and resources needed to produce products and services}

Which of the following has become one of the most competitive points in business today?

*Quality {Quality has become one of the most competitive points in business today. In the wake of the recent economic recession resulting from the COVID-19 pandemic, many businesses have focused even more attention on service quality as a competitive advantage during lean times}

Ruben manages a claims processing center for an established health care insurer. Insured patients' most frequent complaint is that it takes too long for claims to be repaid. Which total quality management tool should Ruben incorporate into the claims processing center to improve customer satisfaction?

*Reducing cycle time {Cycle time refers to the amount of time it takes for the organization to provide services. Reducing cycle time will have the greatest potential to reduce patients' most frequent complaints}

As a surgeon, Woojin must use precise techniques when in surgery. What can Woojin use that will increase the precision with which he operates?

*Robots {Computer-assisted manufacturing is technology that relies on computers to design or manufacture products}

As a financial planner for a large organization, Nour meets with clients and advises them on investments and retirement planning. Which type of organization does Nour work for?

*Service {A service organization is one that transforms resources into an intangible output and creates time or place utility for its customers}

Touchcom Inc. is an organization that connects buyers and sellers of specialized electronic equipment. It does this via the internet. Based on these activities, which type of organization is Touchcom?

*Service {Touchcom is a service organization. A service organization is one that transforms resources into an intangible output and creates time or place utility for its customers}

Ruben manages a claims processing center for an established health care insurer. Insured patients' most frequent complaint is that it takes too long for claims to be repaid. Industry shifts are increasing pressure for insurance companies to be more competitive. Which dimension of quality has the greatest bearing on customer satisfaction in this case?

*Serviceability {Reliability refers to the probability of an error or problem taking place. Claims turnaround time is an issue of serviceability, or the speed of service}

Master Tractor Ltd. is an international tractor supply and equipment company with production facilities in three countries and 112 international distribution outlets. Master Tractor can improve its control of work-in-process inventories by dividing stages of production into manageable sizes. Which source of control would Master Tractor use to do this?

*Shop-floor control systems {Master Tractor can improve its control of work-in-process inventories through the use of shop-floor systems. Shop-floor control systems are mechanisms to regulate the inventory of work in process}

Which of the following is a source of control for a work in process?

*Shop-floor control systems {Shop-floor control systems are a source of control for a work in process}

Which of the following directly led to the big move to automate factories after World War II.

*Shortage of skilled workers {Automation increased manufacturing efficiencies; manufacturing efficiencies did not increase the need for automation}

Which area of quality control uses acceptance sampling of finished goods to manage quality?

*Statistical quality control {Statistical quality control (SQC) is concerned primarily with managing quality. It is a set of specific statistical techniques that can be used to monitor quality. Acceptance sampling involves sampling finished goods to ensure that quality standards have been met}

What makes computer-aided manufacturing (CAM) an especially powerful and complex management control tool?

*The ability to prepare orders and send products out to where they are wanted {In settings that use these technologies, all manufacturing activities are controlled by the computer network. Because the network can access the company's other information systems, computer-integrated manufacturing (CIM) is both a powerful and a complex management control tool}

Within operations, what is not possible for managerial control to ensure?

*The goal of low product reliability {Managerial control ensures the goal of high, not low, product reliability}

Which of the following best describes an organization's facilities?

*The place where products or services are created, stored, and distributed {Location is the physical positioning or geographic site of facilities and must be determined by the needs and requirements of the organization}

Which aspect of automation allows information to flow from the machine to where it can be gathered and compared to standards?

*Thermostats {control mechanism is the device that sends instructions to the automatic machine}

Why should an organization carefully consider the use of a CAD system before buying one?

*They can raise the breakeven point for firms {Computer-aided design (CAD) is the use of computers to design parts and complete}

What is the basic functional purpose of operations systems within an organization?

*To control transformation processes to ensure goals are met {Within operations, managerial control ensures that resources and activities achieve primary goals such as a high percentage of on-time deliveries}

What is the first step in managing quality effectively?

*Understanding the meaning of quality {The eight dimensions generally capture the meaning of quality, which is a critically important contributor to organizational success today. Understanding the basic meaning of quality is a good first step toward managing it more effectively}

Sully Creamery studied all of its work activities, materials flows, and paperwork. It determined that some of its activities did not impact the quality of its ice cream or provide any other benefit to the customer and could be eliminated. Which type of analysis did Sully Creamery conduct?

*Value-added {Value-added analysis is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers}

Enabling overall production to be divided into stages of manageable size is the purpose of which type of inventory?

*Work-in-process {Finished goods inventory provides ready supply of products on customer demand and enables long, efficient production runs. The purpose of a work-in-process inventory is to enable overall production to be divided into stages of manageable size}

Aisha is managing a small production facility with many customer orders currently on the shop floor, all in need of further processing. Which type of inventory is Aisha holding?

*Work-in-process {The four basic kinds of inventories are raw materials, work-in-process, finished-goods, and in-transit inventories. Work-in-process inventories are made up of partially completed products that need further processing; they are controlled by the shop-floor system}

The quality dimension of perceived quality refers to the quality of the product or service as seen by _____.

*a customer {Perceived quality is the dimension that refers to a quality as seen by a customer}

Medlo Medical Center allows patients to schedule appointments, review test results, and communicate with caregivers through a web-based system. This is an example of _____.

*advancement in service technology {Service technology is changing rapidly and is moving more and more toward automated systems and procedures. A service organization is one that transforms resources into an intangible output and creates time or place utility for its customers}

Quality is the totality of features and characteristics of a product or service that _____.

*bear on its ability to satisfy stated or implied needs {Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs}

In an effort to combat the high costs and losses associated with turnover, managers at an analytics firm are studying the recruitment and training policies at a similar firm that has very low turnover. This is an example of _____.

*benchmarking {Benchmarking is the process of learning how other firms do things in an exceptionally high-quality manner}

Cantwell Kitchens (CK) is a company that designs, builds, and installs new kitchens in residential homes. CK plans for a total of 60 design, build, and install projects per year. The company has a strong reputation, so it usually has a backlog of customers waiting to begin a project. In this case, CK's demand exceeds _____.

*capacity {CK has a backlog of projects. Marketplace demand is greater than the number of products and/or services the organization produces}

Cantwell Kitchens (CK) is a company that designs, builds, and installs new kitchens in residential homes. Its Kitchen Design unit uses desktop technologies to produce digital project design plans, construction estimates, and installation estimates for its customers. The use of new technologies in this fashion is referred to as _____.

*computer-aided design {Computer-integrated manufacturing (CIM) involves intricately linked design and manufacturing systems. Computer-aided design (CAD) uses technology to produce digital renderings of project plans and the associated cost estimates for construction and installation}

Sully Creamery makes ice cream using fresh milk from its own dairy farms. Once the master crafters develop a recipe for a new flavor, they ensure that each person involved in creating the new ice cream flavor knows the exact measurement for each ingredient, the proper freezing temperature, and the exact time that should be spent at each blending and freezing stage. Each of these people, once trained, is responsible for making sure that the job is done right. In the context of total quality management, this reflects a focus on _____.

*employee involvement {This does not reflect a focus on methods. Employee involvement means making the person doing the job responsible for making sure it is done right}

RadTrek makes bicycles. Its plant includes robotic work units and robotic carts to move materials throughout the plant. This is an example of _____.

*flexible manufacturing systems {Flexible manufacturing systems (FMS) usually have robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another}

RadTrek makes bicycles. Operations at RadTrek provide _____ utility as the company assembles the parts to make bicycles that it can sell for a profit.

*form {If a product is a physical good, operations creates value and provide form utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it}

Cantwell Kitchens (CK) is a company that designs, builds, and installs new kitchens in residential homes. Some customers hire CK to perform one of these functions, while others contract all three functions as a package deal. Each function is structured with its own operational unit so that management can focus on specific requirements for maximizing performance. At Cantwell Kitchens, project requirements, customer preferences, and space considerations are resources that are transformed into value for the customer, also referred to as _____.

*inputs {Inputs are organizational resources that are transformed into output for customers. In this case, the inputs are intangible in nature and offer the customer a service that provides value}

Sully Creamery makes ice cream using fresh milk from its own dairy farms. Once the master crafters develop a recipe for a new flavor, they secure the ingredients from only the best suppliers to get the freshest fruits, purest chocolates, finest sugar, and so on. In the context of total quality management, the master crafters are focusing on _____.

*materials {An important part of total quality management is improving the quality of the materials that organizations use}

Production management is the name that was previously used to refer to what is now called _____.

*operations management {Because manufacturing once dominated U.S. industry, the entire area of operations management used to be called "production management."}

Cantwell Kitchens (CK) is a company that designs, builds, and installs new kitchens in residential homes. Some customers hire CK to perform one of these functions, while others contract all three functions as a package deal. Each function is structured with its own operational unit so that management can focus on specific requirements for maximizing performance. At Cantwell Kitchens, project design, construction estimates, and installation estimates are intangible results that create value for the customer, also referred to as _____.

*outputs {Outputs are the outcome of a transformation process. In this case, the outputs are intangible in nature and offer the customer a service that provides value}

Operations at Linking Taxi Co. company picks up customers and takes them to their destination, providing _____.

*place utility {Operations at Linking Taxi Co. provides place utility}

Another term for purchasing management is _____.

*procurement {Purchasing management is also called procurement}

Cantwell Kitchens (CK) is a company that designs, builds, and installs new kitchens in residential homes. This combination of customer offerings is CK's_____ mix.

*product-service {This combination of customer offerings is CK's product-service mix. A company's product-service mix is the number and types of products or services (or a combination of both) offered to its customers}

When designing operations systems, one should start by determining the _____.

*product-service mix {A natural starting point in designing operations systems is determining the product-service mix. Managers have to make a number of decisions about their products and services, starting with how many and what kinds to offer}

Agrimation is an automated farming technique that harvests fruit from trees using _____.

*robotics {Agrimation does not use sensors to harvest fruit from trees. Automated farming, called agrimation, uses robot harvesters to pick fruit from a variety of trees}

Broadside Farms, a 40-acre peach orchard, uses automated devices to fill and label packaged products—a function that used to be performed by human beings. The use of automated devices to artificially perform human activities is known as _____.

*robotics {Robotics involves the use of artificial devices to perform human-like functions}

Super Delivery Service promises to deliver a package to any location in the metro area within two hours of pickup time. Operations activities at Super Delivery provides _____.

*time and place utility {The operations activities of Super Delivery Service create value and provide time and place utility through its services}

The new CEO at Finster Industries has been hired to turn the company around. The major focus of his efforts has been to lead the entire management team in embracing a new approach that makes quality the guiding factor in everything the company does. This philosophy will be implemented in every level of the company. Finster has adopted a(n) _____.

*total quality management approach {Total quality management (TQM) is a real and meaningful effort by an organization to change its whole approach to business in order to make quality a guiding factor in everything it does}

Supply chain management is the process of _____.

managing operations control, resource acquisition and purchasing, and inventory so as to improve overall efficiency and effectiveness {Purchasing management is concerned with buying the materials and resources needed to produce products and services. Supply chain management is the process of managing operations control, resource acquisition and purchasing, and inventory so as to improve overall efficiency and effectiveness}