Management 201 final
_____ is a listing of job duties and desirable qualifications for a particular job.
A job description
Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?
A team
Donovan understands that perceived inequity creates tensions within individuals that motivate them to bring equity back into balance, and one of his production supervisors feels that she is underpaid. Which of the following is not a common method for reducing perceived inequity?
All are common methods
An example of an organizational would be:
All of these
Gloria can enjoy higher success through diversity by accommodating employees' special needs, including all of the following EXCEPT:
All of these are valid strategies
Define e-business and e-commerce. Give an example of each
An e-business is any business that takes place by digital processes over a computer network rather than in physical space. Ex: Amazon E-commerce are business exchanges/transactions that occur electronically. Ex: E-bay
Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?
Belongingness needs
All of the following are characteristics of creative organizations EXCEPT_____.
Centralization
Which of the following refers to a method of directing, instructing and training a person with the goal to develop specific management skills?
Coaching
What kinds of skills are fundamental necessities in every part of a manager's job?
Communication
Shifting one's own opinions to maintain team harmony refers to which socio-emotional role?
Compromise
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____.
Cooperation
_____ is an important part of the job characteristics model.
Critical psychological states
Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?
Culture change
Today's most successful companies are including _____ directly in the product and service development process.
Customers
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?
Disruptive innovation
All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) _____.
Drug usage test
_____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money.
E-cruiting
_____ theory deals with employee's perception of fairness.
Equity
Which of the following is based on the relationships between effort, performance, and outcomes?
Expectancy theory
Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?
Expense budget
The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____.
Exploration
One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?
Extinction
Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
Extinction
_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.
Healthy conflict
Which of the following is a basic aim of diversity awareness training?
Helping individuals become aware of their own prejudices
_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
Human resource management
Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____.
Idea Champion
Which of the following is not a dividend of workplace diversity?
Increased costs associated with high turnover, absenteeism, and lawsuits.
Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations?
Intuitive-feeling
Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?
Investor
Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?
It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking.
_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
Job rotation
_____ is the ability to influence people toward the attainment of organizational goals.
Leadership
Which of the following refers to the highest level in a hierarchy of manager capabilities?
Level 5 leadership
All of the following are tactics for promoting stronger organizational commitment EXCEPT:
Maintaining a secretive culture
In recruiting and selecting employees for the new positions, Gregory will apply which human resource management goal?
Maintaining an effective workforce
_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.
Managing diversity
During which stage of team development does team unity emerge?
Norming
Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which control philosophy?
Open-book management
All of the following are essential parts of any definition of leadership EXCEPT:
People
The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as:
Performance appraisal
Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?
Personality
A high need for _____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.
Power
Which of the following theories concern the thought processes that influence behavior?
Process
Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
Productivity expectations
All of the following are major approaches to leadership EXCEPT:
Progressive leadership.
Which of the following theories focuses on employee learning of desired work behaviors?
Reinforcement theory
_____ has led to the elimination of many positions in organizations.
Restructuring
_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.
Self-efficacy
While job ____ can lead to greater task efficiencies, it has failed as a motivational technique.
Simplification
_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.
Strategic conversation
Which of these occupations would Layla most likely succeed in based on her problem solving style?
Teaching business
Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?
Team processes
Women make up less than 16 percent of all Fortune 500 executives. This could be due to:
The glass ceiling
_____ serves as invisible barriers to important horizontal movement within the organization.
The glass wall
Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?
Title VII of the Civil Rights Act of 1964
Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?
Total quality management
All of the following are goals of human resource management EXCEPT :
Turning over an effective workforce
Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
Unfreezing, changing, refreezing
The _____ prohibits discrimination based on physical or mental disability.
Vocational Rehabilitation Act
All of the following are changes that are reshaping our workforce EXCEPT:
Younger workforce
The _____ conflict resolution style is best when maintaining harmony is important.
accommodating style
Once some teams have evolved to the _____ stage of team development, task performance is no longer the top priority.
adjourning
A manager might use _____ as a type of communication.
all of these
On the continuum of empowerment, employees who are self-managed:
are responsible for decision process and strategy
The removal of an unpleasant consequence following a desired behavior is referred to as:
avoidance learning
Pattie's Pancakes recently held a series of focus groups to gather information on employee perceptions of women and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of:
building a corporate culture that values diversity.
The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:
business-related
The Leadership Grid used the two leader behaviors which were called:
concern for people and concern for production.
It seems that once a year the managers of Stone Construction, Inc. attempt a major organization intervention, such as management-by-objectives. They never seem to be satisfied with the performance of Stone Construction and, sure enough, 12 months later, along comes another major intervention. By implementing organizational change in this way, Stone Construction's management may well be violating the principle of:
continuous improvement.
For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.
decentralized
The control "system" at FreshFood Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of:
decentralized control
A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:
distributive negotiation.
Research has shown that:
diverse groups are more creative than homogeneous groups.
The six interpersonal influence tactics for leaders include all of the following EXCEPT:
do not worry about people liking you.
A(n)_____ is an example of an intrinsic reward.
employee's feelings of self-worth
Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:
engagement
A(n)_____ refers to a reward given by another person.
extrinsic reward
Good listeners exhibit all of the following characteristics EXCEPT:
having preconceptions
The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with:
hierarchical control.
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:
intrinsic rewards.
Tammy is a production manager at Eagle's Nest, Inc.. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n):
inventory turnover ratio
Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try:
job rotation
The Big Five personality factors includes all of these EXCEPT:
locus of control.
The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
low, high
Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:
managers wait for big, dramatic innovations.
The first step in the perception process is _____.
observation
An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called:
organizational behavior
The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:
perception.
A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a _____.
quality circle
The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their:
readiness level
Define supply chain management and give an example
refers to managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers. Example Walmart
A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
self-awareness
The general assurance in one's own ideas, judgment, and capabilities is referred to as:
self-confidence.
During the _____ stage, the team leader should encourage participation by each team member.
storming
All of the following are leadership qualities EXCEPT:
structured.
There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
task specialist, socioemotional
Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:
tasks make high skill demands on employees.
According to research, _____ typically score higher on social and emotional skills.
women
