Management 363 Chapter 1

In small companies, training is typically outsourced to outside vendors.

False

Informal learning cannot be used to develop explicit knowledge.

False

Organizational development professionals in a company typically focus on identifying the top talent in the company.

False

Tacit knowledge tends to be the primary focus of formal training and employee development.

False

Talent management professionals typically focus on training as well as team building, conflict management, employment development, and change management.

False

The use of technology-based learning delivery remained stable from 2010 to 2012.

False

Training differs from development in that training tends to be more future-focused.

False

The ATD competency model _____.

Specifies what is necessary for an individual to be successful in the training field

A core value of _____ is the prevention of the occurrence of errors in a product or service, rather than detection and correction of errors.

TQM

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

TQM

Which of the following statements is true of the Instructional System Design (ISD) model?

The model specifies an orderly, step-by-step approach to training design

_____ refers to a systematic approach for developing training programs.

The training design process

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.

The types of outcomes training is expected to influence

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, sometimes to the point of narcissism

According to the ATD competency model, foundational competencies are used to a different extent in each role or specialization.

True

Companies cannot gain a competitive advantage solely through their training practices.

True

Social networking facilitates decentralized decision making.

True

The least amount of learning content in companies concerns the development of basic skills

True

There is no one universally accepted instructional systems development model.

True

Treating employees differently based on their age, such as only inviting younger employees to attend training, can result in adverse legal consequences.

True

When training is provided by consulting firms and government organizations, it is said to be outsourced.

True

According to the ATD competency model, a business partner _____.

Uses industry knowledge to create training that improves performance

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects

Virtual Teams

Which of the following steps of the training design process involves person and task analysis?

Conducting a needs assessment

Which of the following is not an example of human capital?

Corporate culture

Which of the following is not included in the ADDIE model?

Engagement

A type of organization that embraces a culture of lifelong learning, enabling all employees to continually acquire and share knowledge, is known as a "talent organization." T or F

False

ATD stands for the Association for Training and Development.

False

Direct training expenditures, as a percentage of payroll and learning hours, have declined over the last several years.

False

Due to globalization, the supply for talented employees now exceeds the demand.

False

Employee engagement refers to training employees in a wide range of skills so they can fill any role in a team context

False

The ADDIE model is most closely associated with:

Formal training and development

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Human

Training activities are said to be outsourced when they are provided by _____.

Individuals outside the company

Which of the following is true of tacit knowledge?

It is best acquired through informal learning.

Informal learning _____.

Leads to the effective development of tacit knowledge

Which of the following statements is true of human capital?

Motivation to deliver high-quality products and services is a part of human capital

_____ refers to the process of moving jobs from the U.S. to other locations in the world.

Offshoring

_____ is an example of tacit knowledge

Personal knowledge based on experience

In the ATD competency model, a _____ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.

Project Manager

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Six Sigma

Which of the following statements is true? The reporting relationship between human resource management and the training function is standard across companies. Including training as part of the human resource function allows the training function to be decentralized to better respond to unique needs in different business units. Organizational development professionals are seldom responsible for training. For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

Which of the following is an example of human capital?

Work related competencies