Management 7, 8, 10

What you perceive is based on

locus of control personal attitudes personal ethics prior work experience

Which of the following are characteristic of a cross-functional team?

managers brought together from different departments general interest in working together to achieve organizational goals boundaries between departments disappear

Risk is present when

managers know the possible outcomes of a particular course of action and can assign probabilities to them.

Which descriptive model is said to be a prescriptive approach to decision making?

Classical

Managers respond to opportunities and threats by analyzing options and making determinations about specific organizational goals.

Decision Making

3 Group Decision Making Techniques

Delphi nominal group brainstorming

Organizational Culture

Is the shared set of beliefs, values, and norms that influence how people and groups work together to achieve organizational goals.

How do cross functional teams achieve organizational tasks?

Managers from different departments assemble to work together and gain in interest in the organization's goals.

Single-use plans are designed to handle nonprogrammed decision-making in ______ situations?

One of a kind unusual

When evaluating alternatives, managers use which four to assess the criteria.

Practicality, economic feasibility, legality, ethicalness

SMART

Specific, Measurable, Achievable, Time-Specific

Which of the following is one of the characteristics of the J.R. Hackman and G.R. Oldham's job characteristics model?

Task identity

Which of the following factors are factors that determine the type of organizational structure or culture that manager select?

Technology organizational strategy organizational environment human resources

What are four factors that shape organizational culture?

The employment relationship organizational structure an organization's ethical views the characteristics of organizational members

Which technique has the distinct advantage of eliminating the need to meet in person because group members respond in writing to questions posed by the leader.

The Delphi technique

What are the two conditions which make nominal group technique most beneficial?

The issue is controversial. Different managers are expected to champion different courses of action.

The administrative model/decision making model

explains why decision making is inherently uncertain and risky. Managers usually make satisfactory rather than optimum decisions.

When a corporation sells the rights to use its name and expertise to a foreign company in exchange for a lump sum of money, this is called

franchising

Michael Porter suggests that when managers choose a business-level strategy, their organization should

gain a competitive advantage in a particular market

Sheila's team has fallen into a pattern of faulty and biased decision making. The team seems to be more concerned with agreement than with accurately assessing information. This is known as

groupthink

Mission statements accomplish which of the following tasks

identifies a company's products and customers differentiates the company from its competitors states the broad purpose of the organization

When individuals overestimate their ability to control activities and events, they suffer from

illusion of control

What is the goal of organizational design?

To create a type of organizational structure to promote an effective and efficient way for the company to operate.

Risk

is present when managers know the possible outcomes of a particular course of action and can assign probabilities to them.

Other ways management can group tasks into jobs is

job enrichment job enlargement

Decentralizing authority allows low-level managers and non-managers to

be responsive to customer needs.

Which should be the first critical component that the manager must define when determining an organization's mission?

business

In the last step of the change process, managers:

compare prechange and postchange performance use benchmarking

Values and norms specify appropriate and inappropriate behaviors. By influencing them managers can use the organizational culture as a means of:

control

When a decision maker discovers original and novel ideas that lead to alternative courses of action, it is called

creativity

The employment relationship that an organization establishes with its employees through its human resource policies and practices is one factor that helps to shape an organization's

culture

Reasoned judgement

decision takes time and effort to make, and is the result of careful information gathering and evaluation of various courses of action.

The process managers use to make specific organizing choices regarding tasks and job relationships and the resulting organizational structure is referred to as organizational

design

Charles Perrow said that task variety and task anlyzability

determine whether or not a particular technology is routine and its level of complexity

Uncertainty

exists when the probabilities of alternative outcomes cannot be determined and future outcomes are also unknown.

Human resources practices, such as the nature of the employment relationships, impacts the

organizational culture

Product Structure

organizational structure that divisional managers use for each business to create an appropriate business-level strategy to compete successfully in the industry.

Which 3 of the following are factors upon which the administrative model is based?

satisficing, bounded rationality, incomplete information

Managers may be better prepared for unexpected future events when they perform

scenario planning

How does the organizational structure help a company achieve its goals?

setting up a formal system that indicates both task and and reporting relationships.

skunkworks

team that is isolated so that it can intensely focus on developing new and innovative products.