Management
Recycline's website for its "reserve brand contains a large amount of information designed to educate the public about the importance of recycling and other eco-friends actions. Which cultural characteristic is associated with organizational success?
consistency
Recent studies indicate that there are two basic needs categories: lower-order and higher-order. Employees who are motivated to be the top salespeople have ____ needs, which are _____.
high-order often difficult for managers to predict
Karen is reading about her company's plans to better tie employee performance with compensation, a process that will likely increase her perceptions of ___.
instrumentality
at atlassian, autonomy is an __ award.
intrinsic
The servers at Rashad's restaurant became much friendlier to customers after he told them that the server who has the best customer service rating every month with be excused from cleaning the bathrooms. This is ___
negative reinforcement
Leah's boss recently asked her if she would rather have a monetary bonus or extra days of paid vacation as a reward. The one she identified as more attractive has the higher ____ to her.
valence
Maria's boss likes to surprise her with gift certificates for a job well done. Some months, she will get a gift certificate for every project completed, but some months she has noticed that it takes the completion of a couple projects to get a gift certificate. This is an example of___
variable ratio reinforcement schedule
Satish is determined to sell the most shoes and make the highest commission in the department. She has a high need for..
Achievement (not Power or Affiliation)
Lisa, your manager, wants everyone to like her, so she brings lunch for everyone in the office on Fridays. She has a high need for..
Affiliation (not Achievement or Power)
Adding expectancy theory to the model of motivation and performance illustrates how the interaction of valence, expectancy, and instrumentality contribute to motivation. ____ highlights how intended effort can turn into actual effort if employee believe their hard work will ____.
Expectancy allow them to perform their jobs successfully
culture can be defined as
a set of key values, beliefs, and attitudes
Suppose Eric decided that Recycline needed a more polished appearance, so he hires more employees with experience working for Wall Street investment banks. Eric would be using ___ to create culture change. a. selection b. behavioral addition c. behavioral substitution
a. selection
When stonyfield farm contacted recycline to investigate recycling yogurt containers, recycline not only found a way to use the new material to create toothbrushes but worked with the manufacturer to set up a program to collect used yogurt containers at whole foods grocery stores. Which cultural characteristic is associated with organizational success?
adaptability
If Denise decides to pay above market wages, she will find that she: a. increases the gym's overall costs b. decreases the profitability of the gym c. attracts and keeps better employees d. loses employees to turnover
c. attracts and keeps better employees
direction of effort
choosing to focus his work efforts on the presentation "my time would be better spend on payroll, but my boss would rather I work on the presentation"
Recycline's slogan for its Preserve brand also serves as a vision for the organization: "Nothing wasted. Everything gained." Cultural characteristic?
clear mission
Denise is concerned about the poor performance in her gym. For example, last week one of the front desk clerks got into a heater argument with a client, who subsequently informed Denise that he was leaving the gym. Denise's first action when faced with unacceptable performance should be to: a. place the employee on disciplinary leave b. ignore the incident, since it probably won't happen again c. fire the employee d. warn the employee that this kind of behavior is unacceptable
d. warn the employee that this kind of behavior is unacceptable
persistence of effort
deciding how long to work on the presentation "I am going to do whatever I can in the next two hours to get this presentation done.
initiation of effort
deciding how much effort to put into the presentation "I want to do a really good job on this presentation, but without overextending myself and getting stressed out."
Last month, Denise lost two of her best employees. This ___ turnover is ___ for the gym. Denise should consider implementing ______ plan, which is good for dealing with all types of turnovers.
dysfunctional bad a commission
At Recycline, anyone can propose a new product and move it forward. Cultural characteristic?
employee involvement
in a business setting, incentives are __ rewards.
extrinsic
Emily is motivated to get straight A's since her dad told her she would get $50 for each one. This is an example of ____
extrinsic reward
Shen is reading through his performance goals and, while some are challenging, he is motivated to attain them. Shen's perception of the challenging goals is an example of___.
goal difficulty
Under the principles of ____, employees will be motivated when they receive constructive feedback on their progress toward an accepted, but challenging goal.
goal-setting theory
Darryl just got a new job and is discussing the addition vacation days he will get for every year of service he gives to the company, an indication of the ____ he will receive as an employee.
outcomes
Zack gets paid more than his coworker who produces the exact same amount of work as he does. Zach's ratio of work to compensation, compared to his coworker's, is an example of
overreward
In attempt to restore equity in the workplace, managers should make sure decision making processes are fair. For example, employees that experienced recent layoffs and perceive compensation rates to be unfair are more like to seek constructive ways of restoring equity when____
procedural justice is high
After expenses, Denise cleared $500,000 last year. She is thinking about giving some of this money to her employees in what is known as ______ plan.
profit-sharing plan