Management Ch. 1
Example of effective
Airline passengers complain about cancellations, delays. Airlines handle these complaints by saying they're sorry.
Managing for competitive advantage outperforms competitors by:
Being responsive to customers Innovation Quality Efficiency
The 4 principal functions
Planning, organizing, controlling, and leading
Managing for ethical standards:
Ethical behavior is an important and necessary part of doing business
Define Interpersonal Roles
managers interact with people inside and outside their work units Ex: figurehead, leader, liaison
Define informational roles
managers receive and communicate information Ex: monitor, disseminator, spokesperson
Roles managers must play successfully
- A manager relies more on verbal that written communication - A manager works long hours at an intense pace - A manager's work is characterized by fragmentation, brevity, and variety
What are the seven challenges to being a star manager:
- Managing for diversity - Managing for globalization - Managing for information technology -Managing for ethical standards -Managing for sustainability -Managing for your own happiness and life goals
Pyramid Power: Levels & Areas of Management (from top to bottom)
-Top managers -middle managers -first-line managers -non-managerial personnel
Example of efficient
Companies use a recorded telephone menu of options to answer customer calls.
Middle managers
Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them
3 types of managerial roles:
Interpersonal roles. informational roles, and decisional roles
Top Managers
Make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it
First-line managers
Make short-term operating decisions, directing the daily tasks of non managerial personnel
Define managing for diversity:
Managers need to maximize the contributions of employees diverse in gender, age, race, ethnicity.
3 skills star managers need
Technical Skills Conceptual Skills Human Skills
Define managing for competitive advantage:
The ability of an organization to produce goods or services ore effectively than competitors do.
Define managing for globalization:
The expanding management universe
Management is defined as
The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resource
Organizing
You arrange tasks, people, and other resources to accomplish the work
Controlling
You monitor performance, compare it with goals, and take correct action as needed
Leading
You motivate, direct, and otherwise influence people to work hard to achieve the organization's goals
Planning
You set goals and decide how to achieve them
To be EFFECTIVE means to
achieve results, to make the right decisions, and to successfully carry them out so that they achieve organizational goals
Define managing for information technology:
e-commerce is reshaping entire industries by: -accelerated decision making, conflict, and stress -changes in organizational structure jobs, goal setting, and knowledge management
Define decision roles
managers use informa;on to make decisions to solve problems or take advantage of opportunities Ex: entrepreneur, disturbance handler, resource allocator, negotiator
Managing for sustainability:
meeting the needs of the present without compromising the needs of the future
Functional Manager
responsible for just one organizational activity Ex: Vice president of marketing, director of human resources
General Manager
responsible for several organizational activities Ex: CEO, COO, President
Conceptual Skills
the ability to think analytically, to visualize an organization as a whole and understand how the parts work together (the ability to see the big picture seems to be most important for top managers)
Human Skills
the ability to work well in cooperation with other people to get things done (Soft Skills: the ability to motivate/engage others, inspire trust, to communicate with others) - Important for ALL levels of management
Technical Skills
the job-specific knowledge needed to perform well in a specialized field (seems to be most important for first-line managers)
To be EFFICIENT means to
use resources (people, money, raw materials) wisely and cost-effectively