Management Ch. 1

Example of effective

Airline passengers complain about cancellations, delays. Airlines handle these complaints by saying they're sorry.

Managing for competitive advantage outperforms competitors by:

Being responsive to customers Innovation Quality Efficiency

The 4 principal functions

Planning, organizing, controlling, and leading

Managing for ethical standards:

Ethical behavior is an important and necessary part of doing business

Define Interpersonal Roles

managers interact with people inside and outside their work units Ex: figurehead, leader, liaison

Define informational roles

managers receive and communicate information Ex: monitor, disseminator, spokesperson

Roles managers must play successfully

- A manager relies more on verbal that written communication - A manager works long hours at an intense pace - A manager's work is characterized by fragmentation, brevity, and variety

What are the seven challenges to being a star manager:

- Managing for diversity - Managing for globalization - Managing for information technology -Managing for ethical standards -Managing for sustainability -Managing for your own happiness and life goals

Pyramid Power: Levels & Areas of Management (from top to bottom)

-Top managers -middle managers -first-line managers -non-managerial personnel

Example of efficient

Companies use a recorded telephone menu of options to answer customer calls.

Middle managers

Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them

3 types of managerial roles:

Interpersonal roles. informational roles, and decisional roles

Top Managers

Make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it

First-line managers

Make short-term operating decisions, directing the daily tasks of non managerial personnel

Define managing for diversity:

Managers need to maximize the contributions of employees diverse in gender, age, race, ethnicity.

3 skills star managers need

Technical Skills Conceptual Skills Human Skills

Define managing for competitive advantage:

The ability of an organization to produce goods or services ore effectively than competitors do.

Define managing for globalization:

The expanding management universe

Management is defined as

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resource

Organizing

You arrange tasks, people, and other resources to accomplish the work

Controlling

You monitor performance, compare it with goals, and take correct action as needed

Leading

You motivate, direct, and otherwise influence people to work hard to achieve the organization's goals

Planning

You set goals and decide how to achieve them

To be EFFECTIVE means to

achieve results, to make the right decisions, and to successfully carry them out so that they achieve organizational goals

Define managing for information technology:

e-commerce is reshaping entire industries by: -accelerated decision making, conflict, and stress -changes in organizational structure jobs, goal setting, and knowledge management

Define decision roles

managers use informa;on to make decisions to solve problems or take advantage of opportunities Ex: entrepreneur, disturbance handler, resource allocator, negotiator

Managing for sustainability:

meeting the needs of the present without compromising the needs of the future

Functional Manager

responsible for just one organizational activity Ex: Vice president of marketing, director of human resources

General Manager

responsible for several organizational activities Ex: CEO, COO, President

Conceptual Skills

the ability to think analytically, to visualize an organization as a whole and understand how the parts work together (the ability to see the big picture seems to be most important for top managers)

Human Skills

the ability to work well in cooperation with other people to get things done (Soft Skills: the ability to motivate/engage others, inspire trust, to communicate with others) - Important for ALL levels of management

Technical Skills

the job-specific knowledge needed to perform well in a specialized field (seems to be most important for first-line managers)

To be EFFICIENT means to

use resources (people, money, raw materials) wisely and cost-effectively