Management ch 5-8

Bill Gore believed in keeping operational facilities small due to his focus on high quality interpersonal relationships, and as such, the company splits up people at a facility once it reaches a certain size by creating a new location. Which level of organizational culture does this describe? observable artifacts espoused values enacted values basic assumptions competing values

observable artifacts

The celebration of key accomplishments by chest bumps and the push-up contests reflected what level of organizational culture at Uber during former CEO Kalanick's tenure? basic assumptions observable artifacts espoused values hierarchy enacted values

observable artifacts

The 21-day process used to break down the manure into "compost-like material while releasing biogas, which is captured in pipes" is part of a(n) operating plan. strategic plan. action plan. master plan. common plan.

operating plan.

Samantha is the return desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Return Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Samantha's goal of finishing her office work quicker is a(n) strategic plan. strategic goal. operational goal tactical plan. operating plan.

operational goal

Bill Gore wanted to start a company that was free from bureaucracy and a command and control style of leadership. He felt that this was the best way to foster creativity, engagement, and innovation. What type of organizational design fits best with this view? organic mechanistic centralized market vertical

organic

California regulators tested Volkswagen cars and continually found them to pollute more on the road than in the lab. Volkswagen was informed about these irregularities at the time and executives concluded that they were the result of "technical glitches." Which decision-making heuristic can this be attributed to? framing bias anchoring bias sunk-cost bias availability bias overconfidence bias

overconfidence bias

Uber's expansion on the innovation front depends on its self-driving cars plan. The implementation of this plan would be the responsibility of which of the following managers? product-line vice president team leader unit manager chief executive officer

product-line

An organization should adopt planning and strategic management to decrease costs and increase synergy. keep employees happy, encourage new ideas, and decrease costs. provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage. develop MBO, encourage new ideas, and increase profits. provide encourage new ideas and increase organization diversity.

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage.

Kellyanne hired Joshua from Southwest University. He was an amazing employee and exceeded all her expectations. The next year, she received an application for a job opening from another graduate from Southwest University. She was very excited to hire another outstanding candidate. Kellyanne has confirmation bias. anchoring and adjustment bias. representativeness bias. availability bias. overconfidence bias.

representativeness bias.

Adam, the owner of The Toy Box (a toy store), has chosen his products carefully. They are all handmade of wood; none are cheap games made of cardboard and paper. He knows he will be selling his toys to both adults and children; for example, his expensive chess and backgammon sets are quite expensive because the board and pieces are all made of wood by local artists and craftsmen. He knows that his customer base will not include parents who are looking for an inexpensive toy for their children or to give as a birthday gift; there is another store in town that offers mass-produced games. As part of his marketing outreach, Adam offers "game nights" where he sets up game boards and invites local teens and adults to take part in light-hearted competitions, where the winners receive a 10 percent discount to a game at the Toy Box. All of Adam's activities are aimed at giving Adam a sustainable competitive advantage through defensive strategy. blue ocean strategy. diversified portfolio. vertical integration. strategic positioning.

strategic positioning.

Uber does not own its fleet of cars; rather, it relies on contracted drivers. These drivers represent which competitive force in Uber's environment? bargaining power of buyers threat of new entrants threat of substitute products or services bargaining power of suppliers rivalry among competitors

bargaining power of suppliers

Omar, who works as a waiter in a top restaurant in Manhattan, likes the fast pace of his work and the fact that things are always changing there. Omar can be said to have a large need for structure. have a low tolerance for ambiguity. have a high task orientation. rank high on the stress index. have a high tolerance for ambiguity.

have a high tolerance for ambiguity.

A(n) ______ is a system of consciously coordinated activities or forces of two or more people. task plan culture closed system hierarchy of authority organization

organization

Stars are _____, according to the BCG matrix. Stars have included Apple and the diamond company DeBeers. beyond reach, due to their high purchase price and profits highly overvalued, so are not wise purchases companies with slow growth and high market share risky new ventures organizations with high growth and high market share which are definite keepers

organizations with high growth and high market share which are definite keepers

At W.L. Gore, associates have sponsors whose goal is to help them succeed. Moreover, sponsors help associates chart a course in the organization that will offer personal fulfillment while maximizing their contribution to the enterprise. Which of the 12 ways to embed organizational culture does this most closely align with? role modeling, training, and coaching formal statements physical design organizational goals and performance criteria slogans and sayings

role modeling, training, and coaching

The McCloskeys started Fair Oaks with a plan to see how the farm could convert 430,000 gallons of daily manure into a sustainable asset. This is known as strategic planning. tactical planning. operational planning. a mission statement. a vision statement

strategic planning.

Strategy implementation is putting strategic plans into effect, which means dealing with roadblocks within the organization's structure and culture and seeing if the right people and control systems are available to execute the plans. True or False

true

A company dress code and award ceremonies would be part of ethical codes. a mission statement. organization benefits. core values. observable artifacts.

observable artifacts.

Former CEO Kalanick routinely allowing drivers to begin work illegally when Uber expanded overseas represents what type of reaction to a decision situation? relaxed change panic relaxed avoidance rational evidence-based

relaxed avoidance

Chelsea, a middle manager for a large clothing chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal. True or False

true

Under former CEO Kalanick, when Uber entered into a new market, it often disregarded local laws and allowed its drivers to begin work illegally. Which step in the ethical decision tree was Uber not considering? Would it be unethical not to take the action? Does it maximize shareholder value? Does it maximize employee value? Is it ethical to take the action? Is the proposed action legal?

Is the proposed action legal?

A goal is? a type of mission statement. a type of plan. a norm that can result in organization synergy. a specific commitment to achieve a measurable result within a stated period of time. the purpose of the organization.

a specific commitment to achieve a measurable result within a stated period of time.

Mr. Gonzalez, the sales manager, told his sales team that he wanted them to write down their work goals for the year. To help his team achieve their stated goals, the next thing that he should ask for are each team member's code of ethics. business plan. personal vision. values. action plan.

action plan.

If Uber compares its performance in Canada to the performance of Lyft, it would be benchmarking forecasting. contingency planning. environmental scanning. trend analyzing.

benchmarking

Uber reviews and evaluates each ride, which can be in the millions each day, in order to set surge pricing. This concept is most closely related to which of the following? nonrational decision making intuition big data analytics satisficing bounded rationality

big data analytics

Imagine you are part of Uber's senior leadership team and are eager to see the company expand to a particular country. If you were to only pull data from sources you believed would support your feeling that demand in the country is high, you would be exhibiting the ________ bias. confirmation sunk-cost anchoring and adjustment escalation of commitment hindsight

confirmation

Assume Uber planned to cut losses by 40 percent by withdrawing from countries like China and Singapore. A year has now passed since they have withdrawn, and the company determines that losses have actually increased. Which step in the planning/control cycle does Uber need to now execute? make the plan define objectives control the direction carry out the plan make the goal

control the direction

Former-CEO Kalanick's question of "What kind of brand do we want to be?" represents which stage of the strategic management process? maintain strategic control formulate the grand strategy and strategic, tactical, and operational plans assess the current reality establish the mission and vision and values implement the strategy

establish the mission and vision and values

CEO Khosrowshahi's strategic goal is for Uber to raise funds via an Initial Public Offering (IPO) in 2019. Which of the following would be an example of an operational goal in support of this? redeveloping the company's mission statement developing a self-driving car prototype settling a self-driving car trade secrets lawsuit with Waymo expanding to Indonesia by the end of the year increasing Uber Eats sales by 10 percent in the next six months

settling a self-driving car trade secrets lawsuit with Waymo

Uber's high growth rate and high market share in the United States would categorize it as a ________ on the BCG matrix. question mark cash cow star dog winner

star

A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments. T/F

true

Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees. T/F

true

During a management workshop, Gerald, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Gerald's "rules of thumb" are also known as heuristic True or False

true

Evidence-based management includes making decisions based on what actually works versus what ought to work. T or F

true

Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization. T or F

true

To start work every day, Tran sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning. True or False

true

An organization's vision statement states _____. For example, the Cleveland Clinic's vision statement says that it "strives to be the world's leader in patient experience, clinical outcomes, research, and education." the organization's purpose or reason for being its competition and external environment what the company wants to become and where it wants to go strategically the ethical and diversity standards of the organization

what the company wants to become and where it wants to go strategically

Based upon the competing values framework, W.L. Gore has which type of culture? clan-based adhocracy-based hierarchy-based market-based mechanistic-based

clan-based

_______ is the arrangement of having discrete parts of a task done by different people. An organization chart A common purpose A contingency approach An employee structure A division of labor

A division of labor

________ is a control mechanism for making sure the right people do the right things at the right time An organization chart A hierarchy of authority A contingency design A matrix structure A division of labor

A hierarchy of authority

________ is setting goals and deciding how to achieve them Focusing Organizing Regulating Controlling Planning

Planning

Pietro, the county sheriff, told his deputies to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Pietro was asking for his deputies' focused heart statements. policies. strategic goals. synergy objectives. SMART goals.

SMART goals.

The McCloskeys developed an ultra-filtration process for a new milk drink. Based on the case and VRIO framework, which of the following is surely true? The McCloskeys have at least a temporary competitive advantage. The McCloskeys are about equally competitive with competitors. The McCloskeys have a sustained competitive advantage. The new product does not build on the McCloskeys's mission statement. Fair Life LLC is organized to exploit their new capability.

The McCloskeys have at least a temporary competitive advantage.

Which of the following causes of the cheat are probably true? The decision making included predictive modeling. Goal displacement occurred. The decision making was intuitive. The decision making was conscious. Evidence-based decision making was utilized.

The decision making was conscious.

IKEA's product development process is based on extensive market research. Which step of the strategic-management process is most closely related to this development process? maintain strategic control establish the mission, vision, and values statements formulate the grand strategy implement the strategy assess the current reality

assess the current reality

If Volkswagen's current CEO, Herbert Diess, wants to focus on speed and results in cleaning up the scandal that has plagued the organization, he should utilize a(n) ___________ decision-making style. conceptual proactive analytical directive behavioral

directive

Uber has created new product lines aimed at growing revenue, such as establishing Uber Air, which would function as an air taxi. This strategy is known as single-product. cost-focus. diversification. merger. vertical integration

diversification.

Cynthia, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years she has received extensive training in matters of workplace ethics. Due to Cynthia's legal background (she is a member of the local bar association), the management of her company rely on Cynthia to assist them with legal issues, especially with ethical dilemmas. The ideal role for Cynthia within the organization is oversight specialist. whistle-blower. ombudsman officer. ethics officer. proprietary officer.

ethics officer.

A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics True or False

false

Being aware of your decision-making style does not really help you determine your strengths and weaknesses as a decision maker, but it can help you understand when a decision needs to be made. True or False

false

To reduce the escalation of commitment, Shannon, the CEO, allows herself to be very influenced by the way a problem with her team is presented to her. True or False

false

Kendall's Home Decorators believes that the demand for its services will expand greatly because a real-estate developer has just purchased 100 acres in town. The developer is planning to build 1,000 condominium units on the property. The managers of Kendall's Home Decorators are making a projection for the future, also known as a past correction. trend. benchmark. forecast. final analysis.

forecast.

Uber's initial public offering (IPO) ambitions represent a ________ strategy, and its interest in developing Uber Air can be considered a(n) ________ strategy. defensive; growth growth; stability stability; innovation defensive; stability growth; innovation

growth; innovation