Management Chapter 1

You've been running a gift store at your local mall for the past 20 years. In the last five years, you've watched your sales drop by 50%. You want to stay in business as long as possible, but you know that to do that requires you to spend every penny wisely. There's not much you can do about declining sales, but you can stretch out your existing money for as long as possible. Your biggest concern right now is with:

Efficiency

Someone who works primarily with company employees.

For-Profit Manager

________is the number one cause of management failure.

Lack of communication skills

Which of the following managers is involved in organizing activities?

Maude, who is making up a work schedule for her team

Which of the following is NOT an effective time management technique?

Multitask to get more done at once.

Someone who works primarily with volunteers.

Nonprofit manager

Which of the following activities can a department manager classify as "D" (tasks that can be given to someone else?)

Responding to initial customer requests for product information.

Once a manager has gained about a year's worth of experience, he or she recognizes that work needs to be done:

as a team

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the ________ function to determine why the pens are not meeting quality specifications and how to fix the problem.

controlling

Project managers and others who bring people together from various parts of the organization to perform a task are in this layer of management.

middle managers

Which of the following components make up the formal definition of an organization? Check all that apply.

A shared goal A structured group

Which of the following is a challenge for bossless organizations?

Assigning managerial responsibilities to all employees requires increased employee training

Which of the following is an intangible result likely to be of interest to a nonprofit manager?

Bring justice to victims

If you were hiring a new CEO for your company, he or she should be strongest in which of the following skills?

Conceptual

__________ skills require big-picture thinking.

Conceptual

Which of the following are characteristics of a manager with a year or more of experience? Check all that apply.

Coordinating the work of others Working interdependently

Which of the following IS a management activity, as defined by Peter Drucker?

Developing people

According to Mintzberg, a manager who is hosting a retirement party for one of her employees is acting in what role?

Figurehead

These managers are responsible for guiding and coaching the employees who actually do the work of the organization.

First-line managers

Suppose that two office supply stores both have the goal of selling a million dollars' worth of supplies over the next year. One store sells $850,000, while the second store sells $1,120,000. The first store is less ______ Than the second store.

effective

Demetrius has a weekly meeting with his sales staff to review their performance and offer suggestions and strategies for their upcoming sales appointments. Demetrius is _______ his employees to help them achieve their goals.

leading

Some organizations recognize that the traditional manager function is obsolete and that all employees have managerial responsibilities. This approach is especially effective when employees are working from home with limited contact to a manager. Bossless organizations are more flexible when employees are more committed and make decisions faster and better than traditionally managed organizations. Assigning managerial responsibilities to every employee requires extra training and the right organizational culture that supports the bossless environment. Managers today:

need to empower and enable their colleagues to do their best work.

Megan, a human resource manager, recently approved the hiring of five summer interns. She will use_____ to decide which departments would benefit from the interns' employment.

organizing

Which of the following managers temporarily supervises employees from a different department until they finish a specific piece of work?

project managers