Management Chapter 1

According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top. Multiple choice question. corporate citizenship; profit corporate citizenship; ethical practices making a profit; corporate citizenship ethical practices; obeying the law

making a profit; corporate citizenship

When Matt was meeting with Susan, he focused exclusively on the meeting. He did not check his incoming texts or respond to a phone call. This reflects a preference for ______. Multiple choice question. multi-tasking low power distance close interpersonal space monochronic time

monochromic time

Administrative management is concerned with managing: Multiple choice question. the total organization. company assets. individual workers. external vendors.

The total organization

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

Top

The World Trade Organization, the World Bank, and the International Monetary Fund are the three principal organizations designed to facilitate international _____. Multiple choice question. embargoes trade sanctions treaties

Trade

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

Job-specific knowledge for the position in retailing

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. Multiple choice question. more automated jobs labor shortages diminishing inventory levels high inflation rates

Labor Shortages

Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______. Multiple choice question. benchmarking association economies of scale corporate social responsibility whistle-blowing

Corporate social responsibility

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

E-commerce

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

Globalization

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

Human relationships

People who buy or sell stock illegally based on confidential company information are engaging in _____. Multiple choice question. whistle-blowing clawbacks insider trading natural capital

Inside trading

Globalization is the trend of the world economy becoming a more _______ system. Multiple choice question. independent monochronic interdependent ethnocentric

Interdependent

The use of government regulations to limit the import of goods and services is called _____. Multiple choice question. joint venture free trade a greenfield venture trade protectionism

Trade protectionism

What is outsourcing? Multiple choice question. Using internal employees to manufacture goods and provide services Using suppliers outside the company to provide goods and services Locating portions of your business in a foreign country Selling products to customers in a foreign country

Using suppliers outside the company to provide goods and services

What should an individual consider learning about a company before going to a job interview? (Choose every correct answer.) Multiple select question. company mission and vision statements budgeting allocations per product or service company's core values and culture inventory management protocols

company mission and vision statements company's core values and culture

Organizing

Arranging tasks, human resources, and other resources to accomplish the necessary work

According to the systems viewpoint, what are three types of inputs? Equipment Money Feedback Technology People Profit

Equipment Money People

The classical viewpoint of management emphasizes ways to ______. Multiple choice question. foster first-mover advantage enhance employee relations manage work more efficiently achieve economies of scale

manage work more efficiently

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. Multiple choice question. efficiency multiplier responsibility value

multiplier

Another way to describe ethnocentrism is as a narrow view in which people see things solely through their own perspective. This is called _____. Multiple choice question. collectivism parochialism individualism geocentrism

parochialism

A company's triple bottom line represents which aspects? (Choose every correct answer.) Multiple select question. privacy people planet profit production politics

people planet profit

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

Behavioral

A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal. Multiple choice question. ethical economic social sociocultural

Ethical

Which are actions to take to increase a focus on the greater good? (Choose every correct answer.) Multiple select question. Expand knowledge of social inequality. Reduce carbon footprint. Fulfill promises. Seek out those who break the rules.

Expand knowledge of social inequality. Reduce carbon footprint. Fulfill promises.

People who are outside an organization but are still affected by the organization are called the ______. Multiple choice question. internal stakeholders external stakeholders board of directors owners

External stakeholders

Nations are easily able to trade with one another when there aren't any political or economic obstructions hampering the process. This is known as _____. Multiple choice question. free trade first-mover advantage isolationism competitive advantage

Free trade

The rise in the average temperature near the Earth's surface due to an increase in greenhouse gases in the atmosphere is called _____ and is one aspect of climate change. Multiple choice question. global warming sustainability planetary radiation hemispheric cooling

Global warming

Corporate _______ is the system of company oversight designed to ensure that the interests of owners and other stakeholders are protected. Multiple choice question. administration supervision governance regulation

Governance

What are the contemporary approaches to management? Multiple select question. High-performance practices Scientific management Shared value and sustainable development Learning organizations Evidence-based management Reason: This is an approach to quantitative management.

High-performance practices Shared value and sustainable development Learning organizations

What are the benefits of understanding context? (Choose every correct answer.) Multiple select question. It enables you to more effectively communicate with and influence others. It enhances your ability to fit comfortably into a particular context. It is directly related to increased task performance and organizational citizenship behavior. It gives you insights that let you correctly interpret the "what" and "why" of someone's behavior.

It enables you to more effectively communicate with and influence others. It enhances your ability to fit comfortably into a particular context. It gives you insights that let you correctly interpret the "what" and "why" of someone's behavior.

What are issues with the classical viewpoint? (Choose every correct answer.) Multiple select question. It is too difficult to use and has fallen out of favor in modern times. It is overly mechanistic. It is especially behavioral. It fails to account for the importance of human needs. It views humans as cogs in a machine.

It is overly mechanistic. It fails to account for the importance of human needs. It views humans as cogs in a machine.

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

Leading

Planning

Establishing goals and determining how to achieve them

The ten groups that present a company with its daily tasks to handle represent the company's _____ environment. Multiple choice question. task internal behavioral managerial

Task

Which of the following defines an organization? Multiple choice question. A group of people who work together to achieve some specific purpose Two or more people who share interests, hobbies, or collective goals A large number of people gathered together A group formed by people who are seeking friendship or common interests

A group of people who work together to achieve some specific purpose

A group of nations within a geographical region that have agreed to remove trade barriers with one another is called _____.

A trading bloc

During her interview, Sicily told the recruiter that she had worked overseas for the past six years where she had to learn a new language, understand the social rules of the country she was living in and adjust to cramped living quarters. This recruiter would see these conditions as a demonstration of Sicily's _____. Multiple choice question. confidentiality adaptability temperament education

Adaptability

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______. Multiple choice question. advantage response innovation efficiency

Advantage

During his most recent trip to Mexico, Gerard was able to purchase 15 Mexican pesos for each American dollar he had. This transaction is an example of _____. Multiple choice question. an embargo the exchange rate a tariff a trading bloc

An exchange rate

What four disciplines are included in the behavioral science approach to management? Multiple select question. Physics Anthropology Psychology Sociology Economics Accounting

Anthropology Psychology Sociology Economics

Which of these are forces within an organization's general environment? Multiple select question. Physical Economic Technological Demographic Political-Legal Sociocultural International

Economic Technological Demographic Political-Legal Sociocultural International

What is a top recommendation for improving cross-cultural competency? Multiple choice question. Participate in one of your own country's traditions. Learn a foreign language. Stream popular television shows in your region. Study your family's heritage.

Learn a foreign language

In a ______ culture, shared meanings are often derived from written and spoken words. Multiple choice question. low-context high power distance low power distance high-context

Low context

Foreign companies with manufacturing plants that are allowed to operate in Mexico with special privileges in exchange for employing Mexican citizens are known as _______. Multiple choice question. maquiladoras JIT manufacturers benchmarks assemblies

Maquiladoras

Which group is projected to make up almost 60% of the workforce by 2029? Multiple choice question. Millennials and Gen Zers Gen Xers and Baby Boomers Millennials and Baby Boomer

Millennials and Gen Zers

Controlling

Monitoring performance against goals and taking corrective action as needed

Leading

Motivating, directing, and influencing others to achieve organizational goals

A company that has operations in several countries is called a(n) ______. Multiple choice question. foreign venture dual partnership multinational corporation sole proprietorship

Multinational corporation

What are the branches of quantitative management? Multiple select question. Operations management Evidence-based management Behavioral science Administrative management

Operations management Evidence-based management

Target donates millions of dollars each year in education-related grants for arts and cultural experiences, field trips, and reading programs, as well as grants to promote public safety. This is an example of _______. Multiple choice question. whistle-blowing a code of ethics philanthropy sustainability

Philanthropy

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

Planning

Countries grant most favored nation status as a way to ______. Multiple choice question. promote strong and more stable ties between countries earn money for the government create a competitive advantage among trading partners promote embargoes and sanctions

Promote strong and more stable ties between countries

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

Psychology

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____. Multiple choice question. e-commerce globalization sustainability fair trade

Sustainability

set of interrelated parts that operate together to achieve a common purpose is called a(n) _____. Multiple choice question. system operation team contingency

System

Which of the following represents an ethical challenge? Multiple choice question. Tonya told the supplier that recycled parts were important because her company wants to save money. Paul and Kevin conducted a videoconference about the new product line since they were both home sick. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly. Connor decided to text his sales order into the home office in order to make sure it was received on time.

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.