Management Chapter 11
DeShawn, a management professor, was notified that his son got sick t school and needed to be picked up. DeShawn asked his colleague to cover the lecture that day so he would not have to cancel class. DeShawn is experience ___________.
Work-life conflict
Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.
True
The statement "Deka is slow to return phone calls" reflects the __________ component of attitude.
Cognitive
The statement "I really don't like that Randall got so angry in that meeting" reflects the ___________ component of an attitude.
Affective
___________ are the beliefs or feelings that are learned predispositions toward a given object.
Attitudes
Our values are considered to be mostly developed by the time we are in our __________.
Early teens
People high in __________ are responsive to others' social and interpersonal cues.
Emotional intelligence
Longwei, a new CEO, is excellent at setting and implementing goals, policies, and structure. Longwei is quite proud of the strategic successes he's had in his brief time as a CEO. However, many of the employees seem unmotivated and are responding in ways he didn't expect. What should Longwei do?
He should use the principles of OB to better understand the workers
Because Allison is assertive, cheerful, and sociable, she would likely rate __________.
High on extroversion
After Camilla reported three of her coworkers for making lewd jokes, her hours were cut to below half-time and she was moved to a night shift. Camilla's situation is an example of which barrier to managing diversity?
Hostile work environment
According to Festinger, how people deal with cognitive dissonance depends on __________.
Importance, control, and rewards
Based on the Management in Action case, overworked Away employees who couldn't keep up by answering messages immediately, even late at night or on weekends, would receive a public reprimand on Slack, worsening their mental state. Based on what you know about stress and performance, what is the most likely outcome of this workplace environment?
Low performance due to burnout
Galiah impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Which behavior is Galiah exhibiting?
Organizational citizenship
Which of the following is accurate in regard to self-esteem?
People with high self-esteem are more likely to be independent thinkers with positive thoughts
The Americans with Disabilities Act requires employers to __________.
Reasonably accommodate an individual's disability
__________ is the extent to which people like or dislike themselves.
Self-esteem
__________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.
Stereotyping
Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should __________.
Assign Maggie to a highly structured job requiring greater compliance
The statement "I won't give Austin such a tight deadline again" reflects the __________ component of an attitude.
Behavioral
To build her employees' resilience, Civia is instituting __________, such as redesigning jobs and offering career counseling.
Buffers
For months, Phirum has been designing and redesigning the lobby, restaurants, and other interior spaces that his company is renovating for a hotel downtown. Phirum is exhausted and frustrated because of many setbacks on this project. Phirum may be experiencing __________.
Burnout
The _________ component of an attitude consists of the beliefs and knowledge one has about a situation.
Cognitive
The statement "Deka is slow to return phone calls" reflects the __________ component of an attitude.
Cognitive
Employers can look for high _________ scores to specifically hire workers who perform well, are liked by their supervisors, and are resilient.
Conscientiousness
To improve her employees' __________, Makena has been purposefully connecting her employees with training and development as well as redesigning the jobs in her department with a focus on meaningfulness.
Engagement
Which statement is a true representation of what managers should know about generations in the U.S. workforce?
Even though most workers are Millennials, an increasing proportion of older adults are still working.
Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in __________.
Extroversion
How is workplace stress related to work outcomes?
Increases in alcohol and illicit drug use are typically associated with lower levels of stress
Frankie is part of her company's peer mediation program. She leads the parent-teacher organization for her kid's school. Frankie also joins marches and protests for causes ranging from minimizing gun violence to reforming campaign finance procedures. Frankie exhibits __________.
Prosocial motivation
Niyati, a department manager, has noticed that her employees are experiencing too many stressors. TO prevent burnout, which of the following organizational strategies should Niyati implement?
Recommend a holistic wellness approach
During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. Maritza could be described as a __________.
Stink bomb thrower
Which of the following diversity issues is true in the U.S. workforce?
The glass ceiling prevents many people of color from obtaining managerial and professional jobs
After years of success as an Olympic pole-vaulter, Yelena is starting a new career in the marketing department for a consumer electronics manufacturer. Because of her athletic notoriety, her boss expects that she will be smart, likable, and a hard worker. Yelena's new boss is exhibiting __________.
The halo effect
When trying a case, lawyers call their strongest witness last due to jurors being prone to _________.
The recency effect
