management chapter 14
Which of the following laws limits union power and specifies management rights during a union-organizing campaign?
The Labor Management Relations Act
Why is it important for knowledge workers to engage in retraining and training updates on a regular basis?
Their skills rapidly become obsolete.
Raphael and some coworkers feel their manager should provide more in overtime opportunities, and they are concerned about costs of health insurance. They are talking about the need for a union. To proceed in this direction, the next step for Raphael and his fellow employees would involve ____.
authorization cards
Which of the following is a discussion process between a union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship?
collective bargaining
What is the management process of dealing with employees who are represented by a union?
labor relations
How does the BARS overcome some of the limitations of standard rating scales?
Each point on the scale is accompanied by a behavioral anchor.
Who makes up a bargaining unit?
all employees eligible to vote in the election
The means by which a labor agreement is enforced is the ____.
grievance procedure
Where would you find information about the knowledge, skills, abilities, and other credentials a person needs to do a particular job?
job specification
What is the compensation paid for total contributions, instead of hours worked?
pay rate
When an agreement for a labor contract has been reached, what must occur before it becomes binding?
It must be ratified by membership.
Which of the following is true of a good benefits plan?
It will encourage people to join an organization.
Eli, a 42-year-old computer expert, applied at a software firm, but he was not given the job. He was told that the firm was looking for someone who can design software for the younger generation who use mobile technology. Which act did this firm violate?
The Age Discrimination in Employment Act
Ramon is bidding on a large government contract. As part of his bid, he is required to spell out employment goals for his firm, as well as how his firm will find and hire employees from underrepresented groups. Which of the following must Ramon submit with his bid?
affirmative action plan
A company has all of its candidates who are qualifiable for promotion attend a five-day evaluation session during which they take a battery of tests, conduct interviews, and perform in simulated work scenarios. The ____ method is used for the selection process in this scenario.
assessment center
While matching human resource supply and demand, managers can handle predicted shortfalls by ____.
convincing individuals who are approaching retirement to stay on
Serena is a good supervisor and was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is ____.
development
A category of temporary workers is ____.
independent contractors
An example of judgmental performance measure is ____.
ranking
A(n) ____ lists each important managerial position in an organization, who occupies it, how long he or she will probably remain in the position, and who is or will be a qualified fill-in.
replacement chart
The CEO of Redd Inc. needs to know the names of the line managers in the company who will soon be ready to take up positions in middle management. The CEO can obtain this information from the ____.
replacement chart
What is the purpose of the collective bargaining process?
to agree on a labor contract
Aisha's organization uses special performance tests, which are then supplemented by other appraisal methods. Why would her firm use these types of tests?
to measure motivation
What is the purpose of arbitration during a contract dispute?
to resolve contract disputes
Aviva fell at work and broke her foot. Which type of benefit can she expect from her employer?
workers' compensation
Which of the following is a legally required benefit?
workers' compensation
The Family and Medical Leave Act of 1993 requires employers to provide up to ____ of ____ leave for family and medical emergencies.
12 weeks; unpaid
A performance appraisal system in which managers are evaluated by everyone around them—their boss, their peers, and their subordinates is known as ____.
360-degree-feedback
What can an employer use to intentionally and proactively seek and hire employees from underrepresented groups?
Affirmative action
Which of the following is an example of a direct form of discrimination?
An organization refusing to promote employees belonging to an ethnic minority into management.
Which of the following is true of ranking, a common method of employee appraisal?
It compares employees directly with each other and orders them from best to worst.
Who is responsible for the enforcement of Title VII?
The Equal Employment Opportunity Commission
Which of the following is true of contingent workers?
Their use requires careful planning.
Which of the following is an advantage of web-based training methods?
They can be easily updated and revised.
When a wronged employee discusses an alleged contract violation with the immediate supervisor, which process has been initiated?
a grievance procedure
Once employees have expressed interest in forming a union, the next step is to ____.
collect employees' signatures on authorization cards
Issues of wages, work hours, job security, and discipline are handled through the process of ____.
collective bargaining
What is the financial remuneration given by an organization to its employees in exchange for their work?
compensation
Ahmed, the head of human resources, is reviewing a five-year strategic plan that projects 15% annual sales growth. Based on this projection, the human resources (HR) department estimates that the company will need an additional 75 employees during the plan period. Which HR planning tool did Ahmed use to identify this need?
forecasting
Which of the following reflects an organization's investment in attracting, retaining, and motivating an effective workforce?
human capital
What is the consideration of current employees as candidates for openings?
internal recruiting
Which of the following is a disadvantage of internal recruiting?
its ripple effect through the organization
The Civil Rights Act of 1991 ____.
makes it easier for employees to sue an organization for discrimination
Which fields do knowledge workers tend to work in?
technology
Venus LLC has recently hired a new group of employees, and the HR manager intends to share company rules and procedures with the employees. Which of the following training methods is most preferable in this scenario?
the lecture method
Both Avec and her husband work for the same employer and are eligible for the same benefits package. Their employer offers a cafeteria plan. What will this type of plan provide Avec and her husband?
the option to choose benefits that work best for them
Gamma Inc. has a reputation for paying higher than the prevailing wages in its industry. They do this in order to attract and keep the best talent. Gamma Inc. is a(n) ____.
wage leader
A policy at Synergy Corp. states that the middle managers get a pay that is three times the pay of supervisors and the top managers get a pay that is six times the pay of first-line managers. The policy is regarding the ____ of Synergy.
wage structure
Which of the following are usually set up through a procedure called job evaluation—an attempt to assess the worth of each job relative to other jobs?
wage structures
The ____ is a management policy decision about whether a firm wants to pay above, at, or below the going rate for labor in the industry or the geographic area.
wage-level decision
The firefighters in several cities in the area have been working long hours, and they feel they are underpaid. They have been picketing for increased wages, additional staff, and fewer hours. However, they are considered essential to the security of the country. What can be done to force them back to work?
Enforce the National Emergency Strike provision.
Based on a Supreme Court ruling, it is illegal to make discriminatory action against the LGBTQ community. Which act did the Supreme Court make this decision based on?
Title VII of the Civil Rights Act of 1964
Legislation was passed specifically to extend affirmative action to veterans of what war?
Vietnam War
In order for the union to become certified, how many votes must it get during the ballot process?
a simple majority of all those who voted
What can be defined as intentionally seeking and hiring qualified or qualifiable employees from racial, sexual, and ethnic groups that are underrepresented in an organization?
affirmative action
A cafeteria benefits plan ____.
allows employees to choose from a set of optional benefits
Employment requirements such as test scores and other qualifications are legally defined as creating ____ on minorities and women when such individuals meet or pass the requirement at a rate less than 80 percent of the rate of majority group members.
an adverse impact
When an organization uses an employment test that the majority ethnic group is known to pass at a higher rate than minority groups, it is exhibiting ____.
an indirect form of discrimination
If some people have a better chance than others to achieve higher output, objective measures of performance are skewed by ____.
an opportunity bias
Which of the following is the first step in human resource planning?
assessing external and internal trends
Sarah was considering job offers from two different firms. Both jobs are appealing to her, and the salaries meet her needs. However, VuVision offered more vacation days and free gym memberships, while OptiClear had a tuition reimbursement program. Sara was examining the ____ that these companies offer to help her make her decision.
benefits
Which of the following are things of value other than compensation that an organization provides to its workers (sometimes referred to as indirect compensation)?
benefits
What is the process of teaching managers and professionals the skills needed for both present and future jobs?
development
Which of the following is an example of an objective measure of performance?
dollar volume of sales
Jacque, a manager, is trying to determine if he will be able to reach the appropriate staffing level for the summer rush season. He is viewing reports that indicate the number of people expected to be in the labor market and available for hiring when he needs them. Jacque is ____.
forecasting the external labor supply
Letitia is a salesperson. She routinely sells at a lower volume than her colleagues. However, she offers excellent customer service after the sale, and customers routinely give positive feedback when asked to fill out survey. Her supervisor routinely ranks her as either above average or superior on all items on her performance appraisal, including output. This is an example of ____ error influencing an appraisal.
halo
A business that has a corporate university ____.
has its own self-contained training facility
At Omega Inc., a fixed amount of money is added to the salaries of employees if their performance exceeds a predetermined level of expectation. A smaller portion of the amount is added if the employees' performances just meet the expected level. Omega is most likely to be motivating their employees with ____.
incentives
What is the systematized procedure for collecting and recording information about jobs within an organization?
job analysis
The ____ lists the skills, abilities, and other credentials needed to do a job.
job specification
Top managers at Phoenix Inc. are all computer engineers and are highly regarded by other companies. They are frequently approached by executive search firms with information about openings at other companies. The managers are examples of ____.
knowledge workers
What is the process of dealing with employees who are represented by a union?
labor relations
How can an organization test the effectiveness of its training programs?
measuring criteria before and after training
Which of the following is a formal assessment of how well employees are doing their jobs?
performance appraisal
Which type of review method compares each employee with a fixed standard rather than comparison with other employees?
rating
Nelson recently attended an interview where the HR manager showed him a video of an ordinary work day in the organization and explained in detail the expectations of the job. The HR manager also explained about the criteria for promotions in the company. Although some of the information did not appeal to Nelson, he was sure about what to expect from the job and the company. The organization used the ____ method in the interview.
realistic job preview
Which issue has become a legal battleground specifically in the arena of contingent workers who have made the argument that they are contingent in name only?
receiving benefits
A(n) ____ error occurs when the supervisor bases judgments on employee performance that is fresh in his or her mind.
recency
Which of the following is an example of an employee service benefit?
recreational opportunities
Once an organization has an idea of its future human resource needs, what is its next step?
recruiting
What is the process of attracting qualified persons to apply for jobs that are open?
recruiting
Which of the following describes furloughing?
reducing pay and hours but keeping benefits
The Americans with Disabilities Act ____.
requires employers to provide reasonable accommodations for employees with disabilities
The Age Discrimination in Employment Act ____.
requires passive nondiscrimination
What can an organization do to best utilize and integrate contingent workers?
set a strategy and follow it consistently
A(n) ____ is usually computerized and contains information on each employee's education, work experience, and career aspirations.
skills inventory
Julius, the CEO of Phoenix Corp., is planning to build an internal design team for the company. He is looking for employees within the company who have the expertise and an interest in designing. Julius can find this information in the ____.
skills inventory
Executives who retire and then work as consultants are part of the ____ workforce.
temporary
An advantage of the realistic job preview is that ____.
the person hired will be more likely to remain in the job for a longer period of time
Traditionally, employees added value to an organization because of what they have experienced. However, knowledge workers add value because ____.
they are knowledgeable in a specialized field
In human resource management, ____ usually refers to teaching operational or technical employees how to do the job for which they were hired.
training
Online postings, executive search firms, referrals by present employees, and hiring walk-ins are all ____ methods.
external recruiting
The Age Discrimination in Employment Act forbids discrimination against workers above what age?
40
The ____ sets up a procedure for employees to vote on whether to have a union.
National Labor Relations Act
What is defined as determining the extent to which a selection device is really predictive of future job performance?
validation
In what way is the tangible measure of the value of a person to the organization expressed?
with compensation
Which of the following forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship?
Title VII of the Civil Rights Act of 1964
The behaviorally anchored rating scale (BARS) is ____.
a judgmental method of performance appraisal
The set of activities directed at attracting, developing, and maintaining an effective workforce is called ____.
human resource management
Which training method is ideal for training employees in group decision-making processes?
role-playing
