management chapter 2

quantitative management

a contemporary management approach that emphasizes the application of quantitative analysis to decisions/problems

sociotechnical systems theory

an approach to job design that attempts to redesign tasks to optimize operation of a new technology

organizational behavior

contmporary management approach that studies/identifies management activities that promote employee effectiveness by examining nature of organizational processes

Systematic management

definition of responsibilities, standardized techniques,

bureaucracy

emphasizes structured, formal network of relationships among specialized positions in organization

contingencies

factors that determine the appropriateness of managerial actions

inputs

goods and services that organizations take in and use to create products and services

administrative

identify major principles and functions that managers could use to achieve superior performance

hawthorne effect

people's reaction to being observed results in superficial changes in behavior

scientific management

precise, specific approach to each element of work, find the right person for the right job, ensure that jobs are matched to plans/principles

contingency perspective

proposes that managerial strategies/processes that result in high performance depend on contingencies of applied situation (there is no one best way to manage)

four contemporary approaches to management

sociotechnical systems theory, quantitative management, organizational behavior, systems theory

five classical approaches to management

systematic, scientific, bureaucracy, administrative management, human relations

outputs

the products and services organizations create

systems theory

theory stating that an organization is a managed system that changes inputs to outputs

human relations

understand/explain how human psychological and social processes interact with the formal aspects of work