Management - Chapter 3

slogan

"Chiquita. Perfect for Life." was Chiquita's

True

(T/F) An achievement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

True

(T/F) The cultural leader articulates a vision for the organizational culture that the employees can believe in.

True

(T/F) The cultural leader upholds the organization's values, vision, and mission that they communicate through their actions.

The people and organizations in the environment who acquire goods or services from the organization are A. competitors B. suppliers C. customers D. employees E. potential employees

C

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? A. figurehead B. liaison C. boundary-spanning D. distubance handler E. leader

C

____ is a part of Ford's, the U.S. auto manufacturer, task environment

Chrysler

interorganizational partnerships.

Companies can reduce boundaries and increase collaboration with other organizations by creating

Which of these is NOT a part of an organization's general environment?

Competitors

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Consistency culture

the set of key values, beliefs, understandings, and norms shared by members of an organization

Culture can be defined as

labor market

The internal environment within which managers work includes all of the following except

customers

The people and organizations in the environment who acquire goods or services from the organization are

Open System

The relationship between the general environment and the task environment is described as:

Culture

The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's:

The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

internal

The consistency culture has a(n) ____ focus and an orientation for a ____ environment.

internal; stable

Companies can reduce boundaries and increase collaboration with other organizations by creating

interorganizational partnerships.

The ____ represents people in the environment who can be hired to work for the organization.

labor market

The ____ dimension of the general environment includes federal, state, and local government regulations.

legal-political

When two or more organizations combine to become one, it is referred to as a

merger

True

(T/F) Companies should pay attention to both cultural values and business performance.

True

(T/F) Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance.

Delta Airlines (providing competition).

For Southwest Airlines, all of the following can be suppliers EXCEPT

General Environment

Increasing demand for green energy by pressure groups

Task environment

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

Internal environment

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Unlikely to survive for long

Tecnhical

Using deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

Visible artifacts

___ is included in an organizations task environment A. suppliers B. accounting procedures C. technology D. government E. demographic characteristics

A

The ___ represents people in the environment who can be hired to work for the organization A. competitors B. labor market C. suppliers D. customers E. government

B

___ environment consists of demographic factors, such as population density A technological B. sociocultural C. legal-political D. internal E. economic

B

In today's business environment, most companies operate in a stable and rigid environment

False

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called A. pressure group B. legal group C. political influence group D. social group E. none of these

A

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as A.boundary-spanning B. adaptive C. interorganizational D.external E. internal

A

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within US markets. Which demographic category currently has the largest market size? A. baby boomers B. generation x C. generation y D. tweeners E. inbetweeners

A

When two or more organizations combine to become one, it is referred to as A. joint venture B. flexible structure C. mechanistic structure D. merger E. inorganic venture

D

A phrase or sentence that succinctly expresses a key corporate value is called a story

False

A sales executive for General Motors fills an essential boundary-spanning role

True

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises

True

Current employees, management, and especially corporate culture are part of an organization's internal environment

True

Customers are the people and organizations in the environment who acquire goods or services from the organization

True

Economic problems in other parts of the world have a tremendous impact on US companies

True

Organizations must manage environmental uncertainty to be effective

True

Over the last four years, the weakened US economy has had a devastating impact on small business

True

The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement

True

The economic dimension of the general environment includes consumer purchasing power

True

The general environment and the task environment are the two layers of an organization's external environment

True

The labor market is made up by people in the environment who can be hired to work for an organization

True

The sociocultural dimension of the general environment includes societal norms and values

True

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

True

An object, act, or event that conveys meaning to others is referred to as A. symbol B. slogan C. story D. hero E. culture

A

Culture can be defined as A. the set of key values, beliefs, understandings, and norms shared by members of an organization B. the ability to speak different languages C. An object, act, or event that conveys meaning to others D. A narrative based on true events that is repeated frequently and shared by organizational employees E. none of these

A

Culture tends to differ between ___, but appears similar within _____ A. organizations; industries B. people; organizations C. groups; industries D. organizations; groups E. industries; geographical regions

A

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing A. natural resources B. economic resources C. financial resources D. human resources E. technology resources

A

Jefferson and Squire is an advertising firm that is viewed as having a fast paced and posh corporate culture. The company uses bold coloring with expensive accents in all office decor. This exemplifies which level of corporate culture? A. visible artifacts B. underlying assumption C. expressed values D. heroes E. ceremonies

A

Kristen's Jewelry has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing A. boundary spanning B. a flexible structure C. unfair practice D. increase planning and forecasting E. joint venture

A

The adaptability culture emerges in an environment that requires___ response and ___ decision making A. fast; high risk B. fast; low risk C. slow; high risk D. slow; low risk E. regulated; low risk

A

All of these are a part of an organization's task environment except A. customers B. labor markets C. competitors D. employers E. suppliers

D

Ally's applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskiller labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here A. sociocultural B. competitors C. technological D. labor market E. legal-political

D

Symbols, stories, and heroes are important because they A. entertain executive level management B. address the concerns of government C. acquaint customers to the organization D. communicate the significan values of an organization E. give employees something to talk about

D

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts A. static B. unicersal C. constant D. Dynamic E. traditional

D

The ___ environment represents the outer layer of the environment and affects organizations ____ A. task; indirectly B. general; directly C. internal; directly D. interlnal; indirectly E. general; indirectly

E

The internal environment within which managers work includes all of the following except A. corporate culture B. production technology C. organization structure D. physical facilities E, labor market

E

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? A. legal-political dimension B. economic dimension C. technological dimension D. corporate culture dimension E. sociocultural dimension

E

due to the stable environment and lack of technological change, mergers and join ventures rarely occur in the US

False

Culture can be defined as the ability to speak different languages

False

Customers and competitors are two important sectors of the economic dimension of a firm's general environment

False

The consistency culture has an external focues and a consistency orientation for a dynamic environment

False

The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate

False

When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run

True

a joint venture involves a strategic alliance or program by two or more organizations

True

competitive intelligence professionals are really just in house snoops who obtain information about other companies

True

in determining what cultural values are important for the organization, managers should consider the eternal environment as well as the company's strategy and goals

True

physical symbols are associated with the surface level of organizational culture

True

What is likely to happen to organizations that pay little attention to cultural values and instead stress business results? A. unlikely to survive for long B. no help for performance during hard times C. profitable in short run but difficult to sustain over long term D. high performance E. none of these

C

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change? A. adaptability culture B. clan culture C. achievement culture D. consistency culture E. none of these

C

Roadtec Tire has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family like atmosphere. Which type of corporate culture do they posses? A. adaptability culture B. achievement culture C. consistency culture D. involvement culture E. matrix culture

D

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? A. sociocultual dimension B. legal-politial dimension C. economic dimension D. technological dimension E. corporate culture dimension

D

An achievement culture is found in an environment that is dynamic and requires high risk decision making

False

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate

False

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience

True

A narrative based on events within the organization that is frequently repeated is called an organizational story

True

A results oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called an achievement culture

True

In adaptive cultures, managers are concerned with customers and processes that bring about useful change

True

In high performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success

True

Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training

True

More organizations are requiring all employees to perform boundary-spanning because environmental shifts can happen quickly

True

What is likely to happen to organizations that pay little attention to either cultural values or business results? A. unlikely to survive for long B. no help for performance during hard times C. profitable in short run but difficult to sustain over long term D. high performance E. none of these

A

___ includes all elements existing outside the boundary of the organization that have the potential to affect the organization A. organizational environment B. internal environment C. task environment D. general environment E. technological environment

A

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's A. utilizing a symbol B. communicating its values to customers C. using a slogan to present their value to customers and employees D. utilitzing a hero for the purpose of conveying vallues E. using customers to harass the employees

C

The ____ of the external environment represents events originating in foreign coutnries as well as opportunities for American companies other countries A. national dimension B. global dimension C. international dimension D. Japan's dimension E. US dimension

C

The consistency culture has a ___ force and an orientation for a ___ environment A. external; stable B. external; dynamic C. internal; stable D. internal; dynamic E. structural; dynamic

C

Which of these is not a part of an organization's general environment A. technological B. economical C. competitors D. legal-political E. sociocultural

C

___ are associated with surface level of organizational culture A. values B. norms C. manners of dress D. beliefs E. all of these

C

___ meants that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes A. adaptation B. risk C. uncertainty D. knowledge E. education

C

___ system draws resources from the external environment and releases goods and services back to it. A. production B. closed C. open D. information E. management

C

A high-performance culture is based on all of the following except A. solid organizational mission B. shared adaptive values C. individual employee ownership of bottom line results D. individual employee ownership of organizations cultural backbone E. singular focus on business results

E

In a joint venture between large and small businesses, large businesses can provide all of the following except A. sales staff B. research staff C. financial resources D. distribution channels E. top level management

E

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? A. technological B. legal-political C. task D. sociocultural E, economic

B

All of the following are types of corporate culture except A. adaptability culture B. clan culture C. consistency culture D. involvement culture E. achievement culture

B

An organization's ___ is part of its internal environment A. customers B. salespeople C. consumer price index D. suppliers E. competitors

B

Companies can reduce boundaries and increase collaboration with other organizations by creating A. flexible structures B. interorganizational partnerships C. new company cultures D. new supplier connections E. none of these

B

many organizations are adapting to the environment by developing more of a ___ relationship rather than a ___ relationship with competitors A. adversarial; partnership B. partnership; adversarial C. strategic; competitive D. competitive; strategic E. none of these

B

Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that members are not consciously aware of them

False

The outer layer, the general environment, is widely dispersed and affects organizations directly

False

The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization

False

given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership orientation to an adversarial orientation

False

____ is a part of an organization's internal environment.

Its salespeople

Cultural leader

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?

Visible artifacts

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

In the current external business environment, which of the following is true?

Joint ventures are on the rise

Boundary-spanning roles

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

dynamic

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

pressure group.

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

Symbol

An object, act, or event that conveys meaning to others is referred to as a

Symbol

An object, act, or event that conveys meaning to others is referred to as a:

slogan

A ____ represents a phrase or sentence that succinctly expresses a key corporate value.

Dynamic, Stable

A _____ environment has more uncertainty than a _____ environment.

Ceremony

A __________ is a planned activity at a special event that is conducted for the benefit of an audience.

hero

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a

Legal-political

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

singular focus on business results

A high-performance culture is based on all of the following except

Internal Environment

A manager's policy of letting employees have every Friday afternoon off during the summer

Labor Market

Abraham's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from because of the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

Achievement culture

clan culture.

All of the following are types of corporate cultures except

Pressure group

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):

Be efficient with use of time

Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except:

Story

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn.

Integrated Computers wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? A. internal environment B. task environment C. work environment D. general environment E. none of these

B

Molly Madison received "The Employee of the Month" award at internal workings remodeling service in april. Molly would be considered a part of which of these internal workings? A. general environment B. task environment C. economic environment D. internal environment E. political activity

D

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called A. legal-political dimensions B. sociocultural dimension C. technological dimension D. economic dimension E. task dimension

D

Which of the following culture values and rewards a methodical, rational, orderly way of doing things? A. achievement culture B. involvement culture C. accomplishment culture D. consistency culture E. adaptability culture

D

Which of the following dimensions of the general environment includes all elements that occur naturally on earth? A. sociocultural dimension B. technological dimension C. economic dimension D. natural dimension E. environmental dimension

D

For Southwest Airlines, all of the following can be suppliers EXCEPT

Delta Airlines (providing competition).

Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond?

Don't skip the small talk

In the current external business environment, which of the following is true? A. corporate culture defines success B. the business environment is static C. companies are more adversarial than ever before D. mergers are declining E. joint ventures are on the rise

E

Sweettooth candies is a US based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? A. customers B. competitors C. labor market D. culture E. suppliers

E

Which of the following would be considered a visual representation of a company's corporate culture A. all department heads have an executive office B. each department has an award plaque for employee of the month C. all employees are dress in professional business attire D. top level executives drive company owned sports car E. all of these

E

___ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises A. mission statement B. vision statement C. competitive intelligence D. employee training E. corporate culture

E

all of these.

Heroes are important to an organization due to the fact that they

using a slogan to present their values to customers and employees.

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

Mindfullness

In a changing environment, a manager needs what?

Strategy

In a corporate culture the internal culture must fit the needs of the external culture and company __________.

top level management.

In a joint venture between large and small businesses, large businesses can provide all of the following EXCEPT

managing cultural values

In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance.

Natural resources

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

Joint ventures are on the rise

In the current external business environment, which of the following is true?

Hero

In your company, people talk about Owen, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow.

Blockbuster's weakened performance in recent years stems from which of the following?

Inability to respond to the changing environment

Adaptability

Lush Cosmetics is a fast-growing maker of shampoos, lotions, and bath products. A guiding motto at the company is, "We reserve the right to make mistakes." Founder and CEO Mark Constantine is passionately devoted to change and encourages employees to break boundaries, experiment, and take risks. The company kills off one-third of its product line every year to offer new and offbeat products.

guanxi

Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

____ are associated with surface level of organizational culture.

Manners of dress

partnership, adversarial

Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.

slogan

McDonald's "We Love to See You Smile" represents a

Internal environment

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

Consistency

Pacific Edge Software has successfully implemented this culture characteristic, ensuring that all its projects are on time and on budget. The husband-and-wife team of Lisa Hjorten and Scott Fuller implanted a culture of order, discipline, and control from the moment they founded the company. Hjorten insists that the company's culture isn't rigid or uptight, just careful.

Research indicates that the one factor that increases a company's value the most is:

People and how they are treated

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):

Pressure group

Acheivement

Professionalism and aggressiveness are core values of Siebel Systems, which sells complex software systems. Employees are forbidden to eat at their desks or to decorate with more than one or two personal photographs. People who succeed at Siebel are focused, competitive, and driven to win. Those who perform and meet stringent goals are handsomely rewarded; those who don't are fired.

____ environment consists of demographic factors, such as population density.

Sociocultural

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

Sociocultural dimension

Baby boomers

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size?

____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

Story

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

Suppliers

Business Intelligence

This information is gained by scanning both internal and external environmental trends with sophisticated software to find relationships that might influence a company's performance.

Labor Market

This term refers to all of the people that the company can hire at any given time.

Pressure, Unanticipated Problems, Change

Three characteristics in an uncertain environment

Manners of Dress

What is associated with the surface level of organizational culture?

Business intelligence

____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

Suppliers

____ is(are) included in an organization's task environment.

Corporate culture

____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Open

____ system draws resources from the external environment and releases goods and services back to it.

Uncertainty

_________ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.

all employees

Heroes are important to an organization due to the fact that they

all of these.

All of the following are types of corporate cultures except

clan culture.

Symbols, stories, and heroes are important because they

communicate the significant values of an organization.

The people and organizations in the environment who acquire goods or services from the organization are

customers

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

dynamic

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

economic dimension.

The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

fast; high-risk

The ____ environment represents the outer layer of the environment and affects organizations ____.

general; indirectly

Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

guanxi

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a

hero

Culture tends to differ between ____, but appears similar within ____.

organizations, industries

Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.

partnership, adversarial

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

pressure group.

A high-performance culture is based on all of the following except

singular focus on business results

"Chiquita. Perfect for Life." was Chiquita's

slogan

A ____ represents a phrase or sentence that succinctly expresses a key corporate value.

slogan

McDonald's "We Love to See You Smile" represents a

slogan

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

sociocultural

Culture can be defined as

the set of key values, beliefs, understandings, and norms shared by members of an organization

In a joint venture between large and small businesses, large businesses can provide all of the following EXCEPT

top level management.

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

using a slogan to present their values to customers and employees.

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

Advertising/public relations

Involvement

After buying old, run-down refineries, Valero CEO Bill Greehey's first steps were to assure people their jobs were secure, bring in new safety equipment, and promise employees that if they worked hard he would put them first—before shareholders and customers. Putting employees first has engendered amazing loyalty and dedication. It has given Valero a distinctive edge during an era of cutthroat global competition in the oil industry.

Employers

All of these are a part of an organization's task environment EXCEPT

Which of the following would be considered a visual representation(s) of a company's corporate culture?

All of these.

Labor market

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Research indicates that the one factor that increases a company's value the most is A. investment in research and development B. people and how they are treated C. technology investment D. centralized organizational structure E. attention to values

B

The involvement culture has a ___ focus on the involvement and participation of employees to rapidly meet changing needs from the environment A. external B. internal C. structural D. competitive E. technological

B

The level of corporate culture in which values are so deeply embedded that members are no longer consciouslly aware of them is A. invisible artifacts B. expressed values and beliefs C. underlying assumptions and deep beliefs D. dress and office layout E. slogans and ceremonies

B

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is A. invisible artifacts B. expressed values and beliefs C. slogans and ceremonies D. dress and office layout E. none of these

B

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend? A. outsourcing B. interorganizational partnership C. adversarial orientation D. merger E. boundary spanning

B

___ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant A. merger intelligence B. business intelligence C. competitive intelligence D. partnership intelligence E. environment intelligence

B

____ is a part of ford's the US auto manufacturer, task environment A. inflation rate B. chrysler C. (securities and exchange commission) a government regulation agency D. amazon.com and online bookseller E. ford's coporate culture

B

Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size?

Baby boomers

all employees

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.

Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except:

Be efficient with use of time

Inability to respond to the changing environment

Blockbuster's weakened performance in recent years stems from which of the following?

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:

Boundary-spanning

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Boundary-spanning

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Boundary-spanning roles

____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

Business intelligence

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all natural companies that do not test on animal. Animal-One can best be describe as A. whistle-blower B. government organization C. pressure group D. sustainable organization E. small business

C

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader? A. egalitarian leader B. totalitarian leader C. cultural leader D. servant leader E. transitional leader

C

Boundary Spanning Roles

Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Corporate culture

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?

Cultural leader

organizations, industries

Culture tends to differ between ____, but appears similar within ____.

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary spanning activities A. top leaders B. middle managers C. line managers D. all employees E. suppliers

D

All of these are a part of an organization's task environment EXCEPT

Employers

Ceremony

Every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service.

International

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is

Expressed values and beliefs

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

Expressed values and beliefs

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

International

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

International dimension

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

Interorganizational partnership

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Involvement culture

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

Labor market

International

Lack of oil in the United States causing other countries to increase the number of wells they drill

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

Legal-political

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Natural dimension

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

Natural resources

Natural

Oil seeping into pelican nesting grounds, which will place the brown pelican back on the endangered species list

____ system draws resources from the external environment and releases goods and services back to it.

Open

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Organizational environement

International Dimension

Originating in other countries, this dimension can influence all other dimensions in the general environment.

What is likely to happen to organizations that pay little attention to cultural values and instead stress business results?

Profitable in short run but difficult to sustain over long term

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?

Quadrant B

People and how they are treated

Research indicates that the one factor that increases a company's value the most is:

Involvement culture

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Boundary-spanning

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:

Technological dimension

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

____ is(are) included in an organization's task environment.

Suppliers

Suppliers

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

An object, act, or event that conveys meaning to others is referred to as a

Symbol

communicate the significant values of an organization.

Symbols, stories, and heroes are important because they

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

Task environment

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

Technological dimension

Quadrant B

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?

_________ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes

Uncertainty

legal-political

The ____ dimension of the general environment includes federal, state, and local government regulations.

general; indirectly

The ____ environment represents the outer layer of the environment and affects organizations ____.

International dimension

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

labor market

The ____ represents people in the environment who can be hired to work for the organization.

fast; high-risk

The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

internal; stable

The consistency culture has a(n) ____ focus and an orientation for a ____ environment.

Internal Environment

The current employees of a company are part of what type of environment for the organization?

economic dimension.

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

Economic Dimension

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:

internal

The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

Expressed values and beliefs

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is

Expressed values and beliefs

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

Interorganizational partnership

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?

The international dimension of the external environment represents events orignating in foreign countries as well as opportunities for US companies in other countries

True

Story

What can help symbolize the organization's values and vision and help employees to personalize and absorb them?

Profitable in short run but difficult to sustain over long term

What is likely to happen to organizations that pay little attention to cultural values and instead stress business results?

Unlikely to survive for long

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Story to inspire change

What is the best example of a cultural leader using a sign or symbol to influence the organization's culture?

sociocultural

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

Legal Political Dimension

When government regulates the way industries do business, this dimension is at play.

merger

When two or more organizations combine to become one, it is referred to as a

Boundary Spanning Roles

Which coordinates the organization with key elements in the external environment?

Involvement

Which culture would place high value on meeting employee needs?

Sociocultural dimension

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

Achievement culture

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

Consistency culture

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Natural dimension

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Advertising/public relations

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

Boundary-spanning

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Don't skip the small talk

Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond?

All of these.

Which of the following would be considered a visual representation(s) of a company's corporate culture?

Competitors

Which of these is NOT a part of an organization's general environment?

Quadrant B

Which quadrant puts high emphasis on both culture and business performance?

Consistency Culture

Which type of organizational culture supports a rational and orderly way of doing business?

Manners of dress

____ are associated with surface level of organizational culture.

Sociocultural

____ environment consists of demographic factors, such as population density.

Organizational environement

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Story

____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

Chrysler

____ is a part of Ford's, the U.S. auto manufacturer, task environment

Its salespeople

____ is a part of an organization's internal environment.

The internal environment within which managers work includes all of the following except

labor market

In a study by Kotter and Haskett evidence is provided to support the claim that ____ is important for performance.

managing cultural values