management chapter 5

the invisible barrier that separates women and minorities from top management positions

glass ceiling

a preconceived belief, opinion, or judgement toward a person or a group of people

prejudice

the biological heritage that people use to identify themselves

race

judging a person based on a perception of a group to which that person belongs

stereotyping

Differences arising from which of the following factors becomes more important to people as they get to know each other? a. personality b. gender c. sexual orientation d. ethnicity

a

Discrimination refers to ________. a. someone acting out their prejudicial attitudes toward people who are the targets of their prejudice b. a tendency or preference toward a particular perspective or ideology c. a preconceived belief, opinion, or judgment toward a person or a group of people d. judging a person based on a perception of a group to which that person belongs

a

The total world population is forecasted to hit 9 billion by 2050, at which point the United Nations predicts the total population will either stabilize or peak after growing for centuries at an ever-accelerating rate. The main reason for this major shift is ________. a. the unprecedented rate at which world population is aging b. the decline in birthrates as nations advance economically c. the alarming rate of depletion of natural resources necessary for sustaining the population d. the high level of mobility of the international workforce across national borders

b

What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees? a. discriminatory policies b. mockery and insults c. exclusion d. intimidation

b

When the VP of marketing selected the new product development team members, he made sure there was a mix of ages, genders, and ethnicities on the team. This VP was most concerned with ________. a. organization performance b. organization strategy c. people management d. legal compliance

b

Which of the following is an example of workplace discrimination in the form of exclusion? a. Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits. b. Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion. c. African American employees at some companies have found racist graffiti in their work areas. d. Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments.

b

Which of the following statements is true of the changing trends in U.S. workplaces? a. The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor. b. Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values. c. In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations. d. People now entering the workforce are significantly older, less ethnically diverse and;or native-born.

b

In his exit interview, James, a member of a minority group, mentioned that he had been passed over for promotions in favor of less qualified internal candidates. This situation relates to ________. a. people management b. organizational strategy c. organizational performance d. deep-level diversity

c

The ways in which people in an organization are different from and similar to one another is known as ________. a. work culture b. business etiquette c. workplace diversity d. organizational democracy

c

________ refers to the social traits that are shared by a human population. a. Race b. Ancestry c. Nationality d. Ethnicity

d

differences in values, personality, and work preferences

deep level diversity

when someone acts out their prejudicial attitudes toward people who are the targets of their prejudice

discrimination

social traits that are shared by a human population

ethnicity

Easily perceived differences that may trigger certain stereotypes, but do not necessarily reflect the ways people think or feel.

surface level diversity

the ways in which in a organization are different from and similar to one another

workforce diversity