Management Chapter 9

Prior to the Civil Rights Act of 1964 ___ a. women often were required to have a male cosigner to take out a loan b. job listings were forbidden from referencing the preferred gender of applicants c. most universities only admitted Catholics d. African Americans were given preferential hiring treatment

Women often were required to have a male cosigner to take out a loan

Which of the following are work-related differences faced by foreign nationals when working in the United States. (Check all that apply) a. emails b. schedules c. meetings d. skills e. feedback

emails, schedules, meetings, and feedback

The role of support group is provide ___ and career support for minority groups

emotional

The often unconscious tendency to assume something is done differently in another culture is being done incorrectly exemplifies ___ a. traditionalism b. ethnocentrism c. multiculturalism d. individualism

ethnocentrism

A person living and working outside of their native country is a(n) ___

expatriate

When creating a presence overseas, the employees from the parent country are called ___ a. transpatriates b. inpatriates c. expatriates d. host-country nationals

expatriates

Which of the following are the staffing options available when establishing operations overseas? a. inpatriates b. expatriates c. third-country nationals d. host-country nationals

expatriates, third-country nationals, and host-country nationals

When foreign nationals come to the United States, one difference they frequently encounter is ___ a. significantly less positive feedback than they are used to receiving b. fewer opportunities for young workers to advance in management c. more face to face and less electronic communication than they are accustomed to d. few vacation days than they are used to having

fewer vacation days than they are used to having

Which of the following is sexual harassment? a. consensual sexual conduct with someone from a competing firm b. consensual sexual conduct that occurs outside of the place of employment c. welcome sexual conduct that occurs in a place of employment d. unwelcome sexual conduct as a condition of employment

unwelcome sexual conduct as a condition of employment

___ requires the equal treatment in the hiring of underrepresented populations, whereas ___ means moving beyond legislated mandates to embrace a proactive business philosophy that sees differences as a positive value. a. Inclusion; exclusion b. Managing diversity; affirmative action c. Affirmative action; managing diversity d. Title IX; Title VII

Affirmative action; managing diversity

The popular trends projected in the U.S. labor fore from 2010 to 2050 include: a. a decrease in Asian workers b. a decrease in black workers c. an increase in Hispanic workers d. an increase in white workers

An increase in Hispanic workers

Which of the following are forms of disabilities as identified by the ADA? (Check all that apply) a. Physical impairment from heart disease b. Temporary limitation due to the flu c. Alcoholism d. Physical limitation from a lack of sleep e. Visual impairments f. Speech impairments

Physical impairment from heart disease, alcoholism, visual impairments, and speech impairments

A glass ceiling is ___ a. a metaphor for an invisible barrier for men to enter the corporate hierarchy b. a metaphor for an invisible barrier for women and minorities to move up the corporate hierarchy c. a metaphor for an invisible barrier for college students to enter the corporate hierarchy d. a metaphor for an invisible barrier for college educated applicants to find entry-level jobs

a metaphor for an invisible barrier for women and minorities to move up on the corporate hierarchy

Identify the four cultural dimensions in Hofstede's model. Check all that apply a. Power distance b. Individualism/collectivism c. Uncertainty avoidance d. Masculinity/femininity e. Wealth/Poor

a. Power distance b. Individualism/collectivism c. Uncertainty avoidance d. Masculinity/femininity

Knowing that the U.S. workforce is increasingly diverse, managers can support diversity by recognizing which of the following? (Check all that apply.) a. accommodations for disabilities b. dietary restrictions c. raises and bonuses d. religious holidays

a. accommodations for disabilities b. dietary restrictions d. religious hoidays

Skill building in diversity training programs is designed to ___ (Check all that apply.) a. allow all employees and managers to develop the skills they need to deal effectively with one another b. only identify the problems without giving participants the tools they need to be able to act on what they learned c. allow employees and managers to develop the skills they need to deal with customers

a. allow all employees and managers to develop the skills they need to deal effectively with one another c. allow employees and managers to develop the skills they need to deal with customers

Managing diversity, unlike the affirmative action legislation, encompasses ___. (Check all that apply) a. allowing people to reach their full potential b. hiring less-qualified individuals in order to fill a quota c. recognizing and valuing the uniqueness of individuals d. making diverse people more comfortable in order to enable them to fulfill their potential

a. allowing people to reach their full potential c. recognizing and valuing the uniqueness of individuals d. making diverse people more comfortable in order to enable them to fulfill their potential

Mentoring programs ___ (Check all that apply.) a. encourages minorities to assume management roles b. help individuals interact with the informal leadership network within a company c. allow experienced workers teach company norms to inexperienced workers d. are limited to people working in the same physical location

a. encourages minorities to assumer management roles b. help individuals interact with the informal leadership network within a company c. allow experienced workers teach company norms to inexperienced workers

Which of the following are components of an effective sexual harassment policy? (Check all that apply) a. establish a formal complaint procedure b. conduct training sessions with supervisors to explain Title VII requirements and procedures c. respond immediately to employee complaints of sexual harassment d. discipline of the offender should never involve discharge e. develop a comprehensive organization wide policy on sexual harassment f. discipline should be applied differently among managers and hourly employees

a. establish a formal complaint procedure b. conduct a training session with supervisors to explain Title VII requirements and procedures c. respond immediately to employee complaints of sexual harassment e. develop a comprehensive organization wide policy on sexual harassment

Identify statements that highlight the impact of minorities and immigrants on the U.S. workforce. (Check all that apply) a. foreign-born workers make up more than 17 percent of the U.S. civilian labor force b. White and European workforces are growing the fastest in the United States c. One in ten college enrollees is a person of color d. Black, Asian, and Hispanic workers hold more than one of every three U.S. jobs

a. foreign-born workers make up more than 17 percent of the U.S. civilian labor force d. Black, Asian, and Hispanic workers hold more than one of every three U.S. jobs

Managing diversity includes ___ a. greatly appreciating and utilizing employee differences to create a more effective and lucrative organization b. celebrating all religious holidays c. merely hiring woman and minorities to fill vacant positions regardless of their qualifications d. observing differences in employees

a. greatly appreciating and utilizing employee differences to create a more effective and lucrative organization

Diversity and inclusion initiatives positively impact an organization's competitive advantage through ___ (Check all that apply.) a. improved perspective in differentiated markets b. decreased organizational flexibility and inability to meet organizational objectives c. increased ability to attract and retain talent d. increased ability to leverage creativity and innovation in problem solving

a. improved perspective in differentiated markets c. increased ability to attract and retain talent d. increased ability to leverage creativity and innovation in problem solving

changes occurring in the global workforce include ___. (Check all that apply) a. technology allowing more people to work remotely b. a retiring workforce leading to gaps in leadership c. increasing numbers of middle skill jobs d. increasing diversity in the workforce

a. technology allowing more people to work remotely b. a retiring workforce leading to gaps in leadership d. increasing diversity in the workforce

Examples of alternative work arrangements companies are implementing to attract and retain a diverse workforce include which of the following? (Check all that apply.) a. telecommuting b. job sharing c. compressed worksheets d. increased wages e. flexible schedules

a. telecommuting b. job sharing c. compressed worksheets e. flexible schedules

Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past are called: a. discrimination action programs b. diffusion programs c. affirmative action programs d. exclusion programs

affirmative action programs

Affirmative action programs ___ a. seek to give preferential treatment to various groups b. are designed to rectify past discrimination c. mandate hiring based on personal merit d. are proactive attempts at workplace equality

are designed to rectify past discrimination

Which of the following statements apply to the concept of managing diversity in the workplace? (check all that apply) a. Managing diversity involves utilizing the common characteristics of groups to the firm's advantage with little focus on individual differences b. Managing diversity involves recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage c. Managing diversity involves recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures d. Managing diversity involves the sole focus on the firing and equal treatment of women and minorities in the workplace.

b. Managing diversity involves recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage c. Managing diversity involves recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures

Which of the following statistics reflect the change in the number of women working outside of the home? (Check all that apply) a. The rate of men in the workforce is steady, while the rate of women is in gradual decline b. Nearly sixty percent of marriages have two earners c. About one-third of married women earn more than their husbands d. Forty-seven percent of the labor force are women

b. Nearly sixty percent of marriages have two earners c. About one-third of married women earn more than their husbands d. Forty-seven percent

In order to help their expatriate employees succeed, companies can ___. (Check all that apply.) a. avoid communication with the employees until they are established in their new location b. assign mentors to help their employees c. provide the employees clear objectives and expectations d. familiarize the employees and their families with the location before officially embarking

b. assign mentors to help their employees c. provide the employees cleare objectives and expectations d. familiarize the employees and their families with the l

Challenges of managing a diverse organization include: (Select all that apply) a. reinforcing stereotypes so workers gain a generalized understanding of their diverse coworkers b. communicating slowly enough to be understood by speakers of various languages c. keeping workers from only cooperating with people who are similar to themselves d. trying to understand the perspective of someone with a very different world view

b. communicating slowly enough to be understood by speakers of various languages c. keeping workers from only cooperating with people who are similar to themselves d. trying to understand the perspective of someone with a very different world view

Which of the following are ways an organization can communicate the commitment of top management to its employees (Check all that apply.) a. Determine the allocation of funds for diversity efforts based on the sales performance of managers b. link managerial compensation directly to the accomplishment of diversity goals c. participate in diversity programs and making participation mandatory for all managers d. incorporate the organization's attitudes toward diversity into its mission statement and strategic plans

b. link managerial compensation directly to the accomplishment of diversity goals c. particiapate in diversity programs and making particapation mandatory for all managers d. incorporate the organization's attitudes toward diverstiy into its mission statement and strategic plans

The methods companies can use to attract a diverse, qualified workforce include ___. (Check all that apply.) a. reducing pay and benefit packages b. offering alternative work arrangements c. executing effective recruiting practices d. changing their slogans

b. offering alternative work arrangements c. executing effective recruiting practices

Components of corporate work and family policies include (Check all that apply) a. increased requirements for relocation b. parental leave c. time off to care for sick family members d. care for elderly dependents

b. parental leave c. time off to care for sick family members d. care for elderly dependents

Similar to other organizational issues, the most common source of problems in managing diversity is ___ a. reading ability b. gender c. workflow d. communication

communication

To become effective managers of diverse organizations, managers first have to identify and overcome a number of challenges, including ___ (Select all that apply.) a. communication problems b. a low level cohesiveness c. unexamined assumptions d. hiring freezes e. stereotyping

communication problems, a low level of cohesiveness, unexamined assumptions, and stereotyping

Which of the following are the five core values that are shared across cultures? (Check all that apply) a. compassion b. responsibility c. equality d. fairness e. honesty f. respect for others g. family leave time

compassion, responsibility, fairness, honesty, and respect for others

Hu thought his short work-related trip to Venezuela would be exciting. What he didn't expect was the disorientation and stress that he would feel while trying to work in such a different culture from his own. Hu is experiencing ___ a. power distance b. homesickness c. culture shock d. enthocentrism

culture shock

Lack of cohesiveness in a group can affect performance in which of the following ways? (Check all that apply.) a. decreased productivity b. increased language skills c. increased miscommunication d. decreased turnover

decreased productivity and increased miscommunication

Career ___ programs can give a wide range of employees exposure and experience in line jobs and as a result make senior management positions more available to them

development

Like other countries, the United States has struggled to deal with differences throughout its history. The most overt historic examples, which ultimately led to the Civil Rights Act of 1964, involved the discrimination against people on the basis of: (Check all that apply) a. gender b. religion c. eye color d. skin color, or race e. ethnic heritage

gender, religion, skin color/race, and ethnic heritage

Natives of the country where an overseas subsidiary is located are known as ___ a. patriots b. expatriates c. host-country nationals d. third-country nationals

host-country nationals

The importance of diversity for U.S. companies is demonstrated by the growth of ___ in the U.S. workforce. a. immigrants b. production workers c. white males d. Christians

immigrants

A huge change in the United States' labor market has been the ___ a. growing number of men working outside the home b. decreasing amount of women with more than a high school education c. growing number of women leaving the workforce d. increasing amount of women working outside the home

increasing amount of women working outside the home

A(n) ___ is a foreign national brought in to work at the parent company a. inpatriate b. host national c. expatriate d. local national

inpatriate

An ___ is a foreign national who is brought in to work at the parent company a. repatriate b. expatriate c. inpatriate

inpatriate

Hostile environment sexual harassment ___ a. involves acceptance of sexual advances to gain workplace promotion b. must involve actual physical contact with the harassed employee c. is legal, but unprofessional d. leads to an offensive work environment

leads to an offensive work environment

An example of accountability would be ___ a. making a manager responsible for assembling a diverse workforce b. having an experienced worker teach a new hire about the company and the job c. providing paid leave when a worker's child is born d. hiring a minority to correct for a lack of opportunities in the past

making a manager responsible for assembling a diverse workforce

Understanding and deeply valuing employee differences to build a more effective and profitable organization is known as ___ a. strategic planning b. managing diversity c. ethical management d. workplace management

managing diversity

___ are higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization a. leaders b. teachers c. mentors d. supervisors

mentors

Which of the following changes is taking place in the global workforce? a. diversity is shrinking b. working remotely will no longer be an option c. middle skills jobs are disappearing d. service jobs are falling out of demand

middle skills jobs are disappearing

One way to communicate the commitment to a diverse organization is to incorporate it into the corporate ___ statement

mission

Understanding someone else's perspective is difficult because our own assumptions and perspectives seem so ___ a. flexible and objective b. ordinary and uneventful c. normal and familiar d. quirky and confusing

normal and familiar

Challenges faced by companies working with younger Generation Y workers include creating stimulating work environments, offering reasonable work schedules, designing team work based projects, and providing opportunities for ___ a. recreation b. positive feedback c. transportation d. negative feedback

positive feedback

The main source of problems people have when working abroad is ___ a. the language barrier b. their own cultural conditioning c. their inability to quickly learn about a foreign culture d. the time change

their own cultural conditioning

Workers for an overseas subsidiary that are natives of a country other than the home country or the host country are known as ___ a. patriots b. expatriates c. third-country nationals d. host-country nationals

third-country nationals

Identifying and reducing hidden biases and developing skills to manage a diverse workforce are done through diversity ___

training

Identifying and reducing hidden biases and developing skills to manage workforce are done through diversity ___

training