Management Exam 2

Which of the following is least likely to cause resistance to change?

certainty

For change to have a realistic opportunity to succeed, what must that change be?

change must be systematic and logical

The second stage of the organizational life cycle is _____.

characterized by the growth of a firm's resources

The primary reason for _____ is that departments and work groups are interdependent, meaning they depend on one another for information and resources to perform respective activities.

coordination

Managers must consider which two important issues when distributing authority?

delegation and decentralization

Michael has assigned a supervisor to each of the work groups across his departments. Michael has taken the responsibility of coordinating between the supervisors to track their progress. In this scenario, Michael is _____.

developing an organizational structure

During which stage of the product and process innovation process do physical attributes and capability most affect organizational performance?

development

Which of the following refers to a large-scale information system for integrating and synchronizing the many activities in the extended enterprise?

enterprise resource planning

Which of the following can be used to overcome resistance to organizational change so that employees can understand the facilitation of change will be less detrimental than the consequences of not changing?

force-field analysis

The best examples of organizations with bureaucratic structures include _____.

government agencies and universities

Conglomerate organizational design _____.

has each business operated by a general manager in charge of its profits or losses

Which of the following is a characteristic of organic organizations?

high fluidity

Which type of organization might have three related divisions and one unrelated division, and uses a design that is a cross between an M-form and an H-form?

hybrid

planned change -.

is designed in an orderly fashion

Which type of core technology is it when a product is manufactured in assembly-line fashion by combining component parts into another part or finished product.

large-batch

Although _____ organizations can be approached from a variety of perspectives, they often have improved quality, continuous improvement and performance measurement as goals.

learning

In which type of organizational design are team members likely to be highly motivated and committed to the organization since they assume a major role in decision making?

matrix

Which of the following is one of the biggest advantages to using an M-form approach to organization design?

opportunities for coordination and shared resources between divisions

Any substantive modification to some part of the organization is known as _____.

organization change

Diagnostic activities, third-party peacemaking, and process consultation are activities associated with _____.

organization developmentWhich of the following is true of an incremental innovation?

Which of the following refers to the set of elements that can be used to configure a company?

organizational structure

In a team organization, _____.

people work on project-type teams

When creating organization change that has to do with people, what is a common focus?

perceptions and expectations

Which type of change is associated with lower risk?

planned

Which of the following is an advantage of adopting a bureaucratic organizational approach?

prevention of favoritism

Which types of innovations are changes in the way products or services are manufactured, created, or distributed?

process

The final step in the Lewin model of change is _____.

re-freezing

According to the comprehensive approach to change, which of the following is the first step in the change process?

recognizing the need for change.

Which of the following represents a managerial innovation?

reengineering

A mechanistic organization operates in which type of environment?

stable

Which of the following is an external force that drives an organization toward change?

technological innovations in the market

A learning organization is concerned with _____.

the personal development of all its employees

Which of the following is true of organizational structure?

It encompasses job specialization, departmentalization, reporting relationships, distribution of authority and coordination.

Which of the following is true of an incremental innovation?

It modifies existing products and processes.

Which of the following is a critical assumption of organizational development?

It will influence individual and group behavior.

why should organizations avoid reactive changes when possible?

There is an increased likelihood of poorly conceived and executed change.

In which way are large organizations fundamentally different from small organizations?

They tend to have a higher level of job specialization.

One area of organization change involves people. Which of the following is an example of a change in this area?

a change in the skill level of a firm's workforce

Which of the following is a characteristic of the ideal bureaucracy?

a hierarchy of positions

A bureaucracy is a model of organizational design based on _____.

a legitimate and formal system of authority

Which can be a period of high economic performance for an organization?

application growth

According to the five basic characteristics of an ideal bureaucracy, why should the organization develop a consistent set of rules?

to ensure that task performance is uniform

Which organization design is characterized by a very small staff and administrative headquarters facility?

virtual

Which organization design is particularly responsive to situational changes?

virtual

In what situation would a matrix design be appropriate?

when large amounts of data need to be processed