Management Exam 3

When developing a human network for achieving an agenda, which of the following would be done by a manager, regardless of leadership skills? o Build a coalition o Influence teams o Communicate the direction o Delegate responsibility o Build a vision and strategy

Delegate responsibility

Dajhia heard rumors about an upcoming merger that she knew, as a person on the team looking into the potential merger, were incorrect. She decided to write a memo to her employees dispelling the rumors. Which of the following types of communication was Dajhia responding to? o A grapevine o Digital o Y pattern o Circular network o Vertical

o A grapevine

Mihee, the chief nurse in a hospital, sets challenging goals for her subordinates because she has confidence in her fellow nurses. Based on the path-goal theory, what kind of leader behavior is Mihee exhibiting? o Task-oriented o Employee-centered o Achievement-oriented o Relationship-oriented o Bureaucratic

o Achievement-oriented

Petra often asks questions of her staff in staff meetings, and she works to engage them in dialogue instead of just sharing information with them. She feels when her staff is engaged, they will understand and retain more information. What is Petra working to encourage during her meetings? o Overload o Media richness o Active listening o Power and status o Eliminating reluctance

o Active listening

What is the single most important individual skill for improving communication effectiveness? o Building credibility o Increasing nonverbal skills o Being a good listener o Eliminating noise o Having organizational status

o Being a good listener

As a new manager, Yui wears a dress skirt, blouse, and jacket to work every day. She wants to convey authority and leadership to her staff, customers, and other leaders in the organization. Which element of nonverbal communication is Yui using to indicate her professionalism? o Images o Setting o Body language o Volume and tone o Titles

o Body language

Which of the following have managers around the world agreed on as one of their most important tasks? o Long-term planning o Understanding the environment o Organizational effectiveness o Communication o Conveying vision and goals

o Communication

When it comes to executing plans, what is the role of a manager? o Organizing and staffing o Controlling and problem solving o Motivating and inspiring o Establishing direction o Planning and budgeting

o Controlling and problem solving

Eduardo manages a large furniture store just outside of Dallas. This week, the city closed the street in order to repave it, which has cut off all traffic to his store. Which type of conflict is Eduardo experiencing? o Intergroup o Interpersonal o Interorganizational o Environmental o Interrole

o Environmental

Olesia is trying to improve her listening skills so she can become a more effective listener. Which of the following will inhibit her ability to listen effectively? o Asking questions during the conversation o Taking notes o Assimilating information as quickly as possible o Having preconceptions about topics o Staying active in the conversation

o Having preconceptions about topics

Jewel works as part of a team that is engaging, and she enjoys being a part of it. Even though the team members enjoy working with each other, they are all committed to performing at a high level. When cohesiveness and performance norms are high, what is the likely outcome? o Restricted performance o Role ambiguity o Intrarole conflict o Autocratic leadership o High performance

o High performance

Valencia, an employee at Y Inc., attempts to bring all her contributions to successful projects to the attention of her manager. Her intention is to build a good image in the eyes of the management. What is best exemplified by Valencia's behavior? o Creation of an obligation o Impression management o Coercion o Persuasion o Inducement

o Impression management

Which of the following statements about the grapevine is true? o It should be avoided when information needs to be transmitted quickly. o It can permeate an entire organization. o It is a useful way to transmit confidential information. o It is limited to the boundaries of an organization. o It is a formal network of communication.

o It can permeate an entire organization.

Kamiya has been asked to determine how to best manage the cost of benefits for her organization. She asks three of her employees, Jewel, Darian, and Ahmed, to offer suggestions on this issue to her. She chose these three specifically because she knows they are key people in the grapevine. How is Kamiya using the grapevine to her advantage? o Kamiya is supplementing the grapevine by keeping in touch with a variety of employees. o Kamiya is preparing for negative and destructive comments. o Kamiya is eliminating the grapevine. o Kamiya is sounding out potential reactions before making decisions. o Kamiya is replacing management by wandering around with the grapevine.

o Kamiya is sounding out potential reactions before making decisions.

Which of the following is an organizational barrier to communication? o Language differences o Inconsistent signals o Poor listening skills o Conflicting signals o Predispositions about subjects

o Language differences

Which of the following is a medium for transmitting an oral message within an organization? o A memo o A report o Meetings o Email messages o A handwritten note

o Meetings

During class today, Zereth's professor is talking about the upcoming exam, but Zereth is having a hard time paying attention because she has a bad cold. What is causing the failure of communication between Zereth and her professor? o Noise o Decoding o Channel o Transmission o Encoding

o Noise

At Crane Cyber Security (CCS), investigators frequently miss deadlines. They complain about information processing delays caused by the intranet system, but their managers think the investigators spend too much time on unnecessary tasks. Communication between the investigator and management at CCS is weak because of which type of barrier? o Personal o Interpersonal o Media richness o Organizational o Informal

o Organizational

Anke is writing a proposal to a customer to explain how Anke and her team will perform work for the customer. In the communication process, which role will this customer play? o Encoder o Receiver o Channel o Sender o Medium

o Receiver

Which of the following can make an informal leader a desirable asset in a group? o Ability to counter goals and norms of the organization o The appointment to the role by the organization o Referent or expert power o Ability to carry out either the task role or the socioemotional role, but not both o Offering socioemotional support to team members

o Referent or expert power

Which of the following stems from poor job descriptions or unclear cues from coworkers? o Intrarole conflict o Role ambiguity o Intrasender conflict o Role overload o Intragroup competition

o Role ambiguity

Often negotiators cannot change their relative power positions. This is a drawback to which negotiation approach? o Individual differences o Situational characteristics o Game theory o Cognitive approaches o Machiavellianism

o Situational characteristics

Which of the following is a situational factor that contributes to norm conformity? o Team size o Group pressure to conform o Ambiguous initial stimulus that prompts behavior o Intelligence o Lack of self-confidence

o Team size

What is the basic assumption of situational approaches to leadership? o Increasing worker job satisfaction through considerate leadership will get the best results. o Initiating structure for employees so they know exactly what needs to be done will be most effective. o The appropriate leader style will vary from one set of circumstances to another. o Effective leaders can be identified by certain traits. o All managers exhibit minimal concern for both production and people.

o The appropriate leader style will vary from one set of circumstances to another.

Why is oral communication considered to be a "rich" communication tool? o There are more opportunities for error. o Fewer words are needed to carry meaning. o It is easy to accomplish. o It requires less planning. o There is a variety of immediate feedback.

o There is a variety of immediate feedback.

When is the grapevine most likely to cause problems? o When a message does not include any noise o When the vertical network is used o When many people tell the same message to a few people o When the original message is ill-informed o When one person spreads a message to many other people

o When the original message is ill-informed

A company blog gathers information from a group of people on various product lines. For example, everyone who has purchased or had experience with a product can post a review. This is an example of a(n) _____ communication network. o all-channel o chain o wheel o Y o Circle

o all-channel

The EPA is considering two different sticker designs for auto fuel economy. One design included a letter grade A+ to D, but a few members argued that the letter grade fell short because it is imbued with memories people have of school. Some others argued that it was simple and easy to understand. The result was that neither of the parties tried to understand what the other was saying. This scenario best exemplifies the organizational barrier of _____. o semantics o information overload o status difference o different perceptions o conflicting signals

o different perceptions

When an organization decides to use teams, resistance will most likely come from _____ because they are giving up some of their authority to the team. o top managers o middle managers o first-line managers o nonmanagement employees o external stakeholders

o first-line managers

Chandra owns a delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and for their job security. Chandra is controlling conflict by _____. o expanding the resource base o using appropriate coordination techniques o focusing workers' attention on superordinate goals o matching personalities and work habits of worker o changing established procedures

o focusing workers' attention on superordinate goals

The first organized approach to studying leadership focused on _____. o leadership behavior o leadership traits o rewards expected o situational favorableness o leader-member relations

o leadership traits

Paramita is in charge of managing the marketing team at her office. To be an effective leader, she should _____. o conduct planning and budgeting o motivate and inspire her staff o establish structure for organizing and staffing o produce a degree of predictability and order o monitor results

o motivate and inspire her staff

According to the path-goal theory, a person with an internal locus of control is most likely to prefer _____ leadership. o task-oriented o achievement-oriented o directive o supportive o participative

o participative

In group role structure, the _____ role comprises the messages and cues that group members use to communicate their expectations to another member. o enacted o intrasender o expected o sent o received

o sent

One of the major limitations of the individual differences approach to negotiation, which negated the effects of individual difference, is that it did not consider _____. o situation variables o locus of control o authoritarianism o demographic characteristics o Machiavellianism

o situation variables

Recently identified keys to successful leadership such as trusting one's subordinates, developing a vision, and simplifying things are consistent with the premises underlying _____ leadership. o contingency o transformational o charismatic o directed o situational

o transformational

In the Ohio State studies, employees of supervisors who ranked high on initiating structure o reflected low absence rates. o were high performers. o expressed high levels of satisfaction. o had low productivity. o were confused about the leader-subordinate role.

o were high performers.

A smile, a thumbs up, or a smiley face emoji are all examples of _____. o encoding o evidence o noise o information o data

o encoding

How can the sender or receiver ensure that overload does not occur? o Follow up. o Maintain credibility. o Encourage two-way communication. o Eliminate noise. o Manage the number of messages sent.

Manage the number of messages sent.

At its most basic level, how can we define communication? o Transmission of information from one person to another o Ideas and effectiveness of meaning o Transmission of information that is received so the receiver understands it o The proper encoding of a message o Giving information to others

Transmission of information from one person to another