Management Exam 3

Which of the following is a critical assumption of organizational development? It aids in large-scale comprehensive change programs. It will influence individual and group behavior. It will change the skill level of the workforce. It requires a careful blend of top-down and bottom-up involvement.

It will influence individual and group behavior.

What is true of the grapevine as an informal communications tool? It is independent of new forms of social media. A manager has no control over it. Its use increases when organizations move to suburbs. The information it carries is usually inaccurate.

Its use increases when organizations move to suburbs.

Which type of innovations are changes in the physical characteristics or performance of existing products or services or the creation of brand-new products or services? Managerial Product Radical Process

Product

Julius and his coworkers have been anxious for the past week. Senior managers at their firm have been holding many meetings behind closed doors. The content of the meetings has not been revealed to the employees, but the mood is grim. Yesterday, as the top management team left the conference room, Julius's manager glanced his way. Even though he gave Julius a friendly nod, Julius's concerns rose. The managers' looks of defeat and exhaustion have only elevated the anxiety being experienced by Julius and his coworkers. Julius's anxiety is being fueled by _____ communication. horizontal chain interpersonal informal

informal

Traditional forms of written communication _____. involve little or no preparation inhibit feedback and interchange are often disrupted by noise are preferred when the message is personal and nonroutine

inhibit feedback and interchange

Reactive change _____. is a piecemeal response to circumstances is implemented in a timely manner is designed in an orderly fashion anticipates future events

is a piecemeal response to circumstances

Ugar knows when he is doing a good job and when he is producing at a high level of quality. Which job characteristic allows Ugar to know this? Autonomy Feedback Task identity Skill variety

Feedback

When are rules and procedures most effective? When needs become acute When integrating departments When a common point of contact is needed When the work is routine

When the work is routine

Ralph C. Davis suggested two different kinds of spans, which depend on the position in the organization. Which type of span did he suggest for lower-level managers? Cross Direct Executive Operative

Operative

Ben learned that the upcoming company reorganization is likely to impact his department, meaning changes of duties for some of them. Of the eight people on Ben's team, he is closest with Linda and Roberto. He shares this news with the two of them. Linda keeps it to herself, but Roberto tells Davida. This is an example of which type of grapevine? Horizontal chain Gossip chain Vertical chain Cluster chain

Cluster chain

Kamiya has been asked to determine how to best manage the cost of benefits for her organization. She asks three of her employees, Jewel, Darian, and Ahmed, to offer suggestions on this issue to her. She chose these three specifically because she knows they are key people in the grapevine. How is Kamiya using the grapevine to her advantage? Kamiya is preparing for negative and destructive comments. Kamiya is eliminating the grapevine. Kamiya is supplementing the grapevine by keeping in touch with a variety of employees. Kamiya is sounding out potential reactions before making decisions.

Kamiya is sounding out potential reactions before making decisions.

Woojin's company is considering allowing all employees to work from home, but he is concerned about the long-term effect on the strong culture of the organization. Which of the following is a potential outcome when digital communication replaces face-to-face communications? Stronger organizational grapevine Increased horizontal communication Less supportive atmosphere of trust and cooperativeness Increased active feedback

Less supportive atmosphere of trust and cooperativeness

Jinhoon and Aviva have worked together on several projects, and have enjoyed working together. On occasion, they get together with their spouses and all of them spend time socializing on weekends. Which of the following does this relationship describe? Goal accomplishment Task directed behavior Positive interpersonal dynamics Common ground

Positive interpersonal dynamics

The principal of a school has the responsibility of finalizing the school curriculum for the new academic year. A council of teachers advises the principal on matters that should be included in the school curriculum. It is the principal's duty to hear what the council recommends. The principal has the liberty to heed it or ignore it. In this scenario, the council is an example of a form of staff authority called _____. compulsory advice administrative advice functional authority advise authority

compulsory advice

What is the first step in the communication process? Interpreting a message to the best of our ability Sending a message through an appropriate channel Forming words or expressions to encode an idea A sender wanting to share a fact, idea, or opinion

A sender wanting to share a fact, idea, or opinion

Jin has managers located in seven countries, and he feels it is important to maintain weekly communication with each of them. What can Jin use to maintain this regular communication? Artificial intelligence An extranet A teleconference An intranet

A teleconference

Franchesca, the chief executive officer (CEO) of a tea manufacturing company, has a very thorough selection procedure while hiring employees. As a result, most of the employees in her company are very competent and are well trained. In this scenario, which of the following will be most effective in Franchesca's company? A tall organizational structure A narrow span of management A less scattered organizational structure A wide span of management

A wide span of management

Petra often asks questions of her staff in staff meetings, and works to engage them in dialogue instead of just sharing information with them. She feels when her staff is engaged, they will understand and retain more information. What is Petra working to encourage during her meetings? Eliminating reluctance Active listening Power and status Overload

Active listening

What is the degree to which managerial positions are concentrated in staff positions? Departmentalization Administrative intensity Job specialization Delegation

Administrative intensity

Which dimension of the job characteristics approach deals with the degree of control the worker has over how the work is performed? Skill variety Task significance Autonomy Task identity

Autonomy

Nour learned that the upcoming company reorganization is likely to impact her department, meaning changes of duties for some of them. Nour quickly shared this information with the members of her team, and by the end of the day, word was spreading that many of them were going to be let go. Word got back to Rene, the department manager. While it is true that a reorganization is in the works, there are no plans to eliminate any positions. How can Rene minimize the damage that the grapevine does? By denying that the reorganization will affect the department By letting her team leave an hour early By clearly and openly explaining that no one will lose their jobs By reprimanding anyone who participates in it

By clearly and openly explaining that no one will lose their jobs

Which of the following refers to a pattern through which the members of a group communicate? Interpersonal communication Vertical communication Oral communication Communication network

Communication network

Which of the following is typically associated with a tall structure of management? More supervisory responsibility More administrative responsibility Communication problems Increased morale

Communication problems

What is the basis of effective communication? Consistency of meaning Support of basic management functions The interpretation of meaning Transmitting a message from sender to receiver

Consistency of meaning

Which of the following describes the process of linking the activities of the various departments of the organization? Job specialization Coordination Authority Delegation

Coordination

Apoorva has sent her team a message on the new customer specifications. When her staff reads and interprets her message, which part of the communication process is occurring? Encoding Noise Transmission Decoding

Decoding

In the communication process, what is the process of interpreting the meaning to the best of our ability? Sharing an idea or opinion Encoding Decoding Transmission

Decoding

In the communication process, what is the process of interpreting the meaning to the best of our ability? Transmission Encoding Sharing an idea or opinion Decoding

Decoding

Yingqio and Geert received the news that their proposal was accepted with minor modifications. They got together to review the modifications the client outlined. Which step in the communication process did they need to use to interpret the meaning of the message? Noise Encoding Decoding Transmission

Decoding

As his company has grown, Geert finds that he can no longer manage everything. He is now working to group jobs together in some way that makes sense for the workers and managers. What is Geert trying to establish? Decentralization Work teams Departmentalization Centralization

Departmentalization

Ozlem's organization has experienced tremendous growth over the last three years. She uses functional departmentalization. Why might this become a disadvantage for her? Managers only need a narrow skill set suitable for their department. Employees have a narrow focus on their own unit, not the total system. Accounting and performance can be monitored in several ways. It is more difficult to coordinate activities inside each department.

Employees have a narrow focus on their own unit, not the total system.

Hua added additional tasks to the work performed by each employee in an effort to make their jobs more interesting. While he saw some advantages to the new strategy, he also faced disadvantages, as training costs increased and the unions asked for pay increases since the workers were doing more tasks. Which type of job development did Hua implement? Enlargement Characteristics Enrichment Specialization

Enlargement

As a manager, Dharma encourages her employees to make decisions and tries to increase their level of engagement and responsibility. What does Dharma use to increase job satisfaction? Enrichment Rotation Division of labor Enlargement

Enrichment

What happens to speed and effectiveness when using product departmentalization? It is enhanced. It cannot be accounted for. It varies based on the product group. It is more difficult to assess.

It is enhanced.

Eamon was asked to conduct a cost analysis for a new product line. As a junior employee in the organization, he has very little experience with this, and wants to be sure he, and his work, is viewed as a credible source of information. How can Eamon help to ensure creditably? Follow up to be sure recipients understand his message Recognize the level of richness associated with different media tools Manage the outgoing flow of information Ensure accurate and honest representation of facts

Ensure accurate and honest representation of facts

Ahmed wants to improve productivity and employee morale while cutting costs. Which organizational structure will allow him to do this? Tall Wide Flat Narrow

Flat

Montazar learned some interesting news about Dezmon, a colleague in another department. Montazar shared the information with his work team at their morning break, and with other work friends at lunch. Some of these people shared the information with others, while some did not. This is an example of which type of grapevine? Horizontal chain Cluster chain Vertical chain Gossip chain

Gossip chain

Amina has three employees who are working with two of Jolanta's employees to fix a flaw in the design of a new product. According to Graicunas, which type of interaction do these five employees have? Cross Operative Direct Group

Group

Which type of communication flow is best suited for joint problem solving? Upward Vertical Downward Horizontal

Horizontal

Lionel has had difficulty establishing credibility in his investigative role at Crane Cyber Security. His background is in finance, so the engineers at the firm do not perceive him to have enough knowledge about the technological systems needed to investigate malware protection issues. Which type of barrier to communication is Lionel's lack of credibility? Semantic Organizational Individual Perception

Individual

EvruTech developed an innovative new way to deliver products to its customers. At this point, most companies in the industry have access to this delivery method and are now using it. EvruTech's innovation has reached which stage? Application growth Innovation maturity Innovation development Application launch

Innovation maturity

Why is the Lewin model of change considered to be less preferred than a comprehensive approach to change? It delineates specific steps needed to create change. It lacks operational specificity. It is simple. It approaches changes from a systems view.

It lacks operational specificity.

What is a key advantage of oral communication? The receiver can refer to it repeatedly as needed. The sender can take time to revise it before sending. It promotes prompt feedback. It offers a permanent record of the exchange.

It promotes prompt feedback.

When determining the best way to encode a message, what should the sender base his or her choice on? The channel the message will be sent through Knowledge of the situation and receiver The potential for noise Words and expressions that are most meaningful to the sender

Knowledge of the situation and receiver

Why does written communication inhibit feedback and exchange? Degree of accuracy Poor quality writing Content is easy to alter Lag time

Lag time

Which of the following is an organizational barrier to communication? Inconsistent signals Conflicting signals Language differences Poor listening skills

Language differences

Which of the following factors favors a narrow span of management? More nonsupervisory work in a manager's job Low requirement for interaction Less physical dispersion of subordinates High competence of supervisor and subordinates

More nonsupervisory work in a manager's job

Why is coordination important for organizations when working to perform effectively? It minimizes differences between line and staff. There are often problems in the delegation process. Most departments are interdependent. Most organizations are highly centralized.

Most departments are interdependent.

Zereth has set up her organization based on product departmentalization. What is the advantage of this approach? Objective assessment of product groups Use of skilled specialist to deal with unique issues Rapid response to changes in the environment Improved coordinating activities inside each department

Objective assessment of product groups

Which of the following is the hallmark of an effective listener? Open minded Passive Has preconceptions Easily distracted

Open minded

As the head of IT, Teresita is implementing one new hardware or software change each year. It is her goal to create change that is timely and orderly and that allows her to respond to future events. Which type of change is Teresita working on? Participative The Lewin model of change Reactive Planned

Planned

Nita runs her organization as a series of separate departments, each with their own profit and loss center. Typically, a problem in one will not affect the outcomes of another. Which type of coordination does Nita use? Delegation Sequential interdependence Decentralization Pooled interdependence

Pooled interdependence

Anke heard the new manager joining her department is difficult to deal with. As a result, when Anke met her, Anke immediately disliked her, and dismissed all the new manager had to say. Which of the following created this barrier to communication? Poor listening skills Predispositions Overload Noise

Predispositions

Which type of change is based on developing circumstances? Planned External Internal Reactive

Reactive

Anke is writing a proposal to a customer to explain how Anke and her team will perform work for the customer. In the communication process, which role will this customer play? Receiver Sender Encoder Channel

Receiver

Which of the following exists when activities flow both ways between units? Reciprocal interdependence Sequential interdependence Pooled interdependence Integrating departments

Reciprocal interdependence

Jin is the warehouse manager at a bottling company. Employees are on a four-week schedule during which each employee spends one week loading trucks, unloading trucks, verifying invoices, and pulling inventory from storage. Which approach to job design is Jin using? Rotation Enrichment Centralization Specialization

Rotation

At the quarterly company meeting, the CEO spoke repeatedly about the importance of return on investment. His purpose was to underscore smart budget decisions, wise investments, and taking advantage of opportunities to grow the business in a way that would reward all employees. However, the employees understood the term to mean that budget would be cut and resources reduced to increase profits for shareholders and senior management. This scenario illustrates what organizational barrier to communication? Overload Status differences Noise Semantics

Semantics

Pallavi's university requires all seniors to register for classes on Monday, juniors on Tuesday, sophomores on Wednesday, and freshmen on Thursday. If you miss your appropriate day, you can register on Friday. Which type of departmentalization does her university use for class registration? Customer Sequence Time Location

Sequence

Payal runs the shipping department and has broken down jobs to include reviews, packages, labels, and dispatch of products. The shipping department structures job tasks into small, simple activities. Each employee has become very proficient at his or her assigned tasks, and transfer time between tasks is an average of only 15 seconds. Which approach to running the shipping department does Payal use? Enrichment Job characteristics Enlargement Specialization

Specialization

When there is a surplus, which type of position represents a drain on an organization's cash and an inefficient use of resources? Liaisons Staff positions Task forces Line positions

Staff positions

Junhua needed to share new and sensitive information with his staff. He decided the most effective way to share this information was to hold a meeting. In the context of the communication process, what will the meeting be considered as? Noise The channel The transmission The message

The channel

In general, what is the relationship between the amount of interaction that is required and the span of control? The more interaction required, the narrower the span should be. The more interaction required, the wider the span should be. The higher the degree of task similarity, the narrower the span should be. The more standard procedures in a plan, the wider the span should be.

The more interaction required, the narrower the span should be.

Why is oral communication considered to be a "rich" communication tool? There are more opportunities for error. It is easy to accomplish. Fewer words are needed to carry meaning. There is a variety of immediate feedback.

There is a variety of immediate feedback.

Avec and Raphael work well together and have a great deal of respect for the work of the other, but really have little to talk about other than the job they are doing. How can Avec and Raphael help the work relationship evolve into a more positive interaction? They can accept they have negative interpersonal dynamics They should focus on goal accomplishment They should look for common ground They can each do the work where their strengths lie

They should look for common ground

When a manager chooses to deliver particularly complicated or disappointing information in a personal meeting in order to be able to explain the situation and answer any questions, the manager is exhibiting which organizational communication skill? Following up Maintaining credibility Regulating information flow Understanding the richness of media

Understanding the richness of media

Which of the following suggests that each person within an organization must have a clear reporting relationship and report to only one boss? Unity of command Delegation Authority Scalar principle

Unity of command

Manoj noticed a problem in the production process, and he thinks it is important enough to share with his manager. Which type of communication flow will Manoj use to share information with organizational leadership? Lateral Upward Horizontal Downward

Upward

Geert asked his two top managers, Payal and Aisha, to meet with employees and explain the upcoming merger. Which communication network did Geert use to share this information with his entire staff? Wheel Y Chain All-channel

Y

According to Graicunas, direct interactions refer to _____. a manager's one-to-one relationship with other managers relationships among the subordinates themselves relationships between groups of subordinates a manager's one-to-one relationship with each subordinate

a manager's one-to-one relationship with each subordinate

Email, a tool that makes it easier for people to communicate with each other, is a type of _____ . reciprocal interdependence structural coordination digital coordination sequential interdependence

digital coordination

To enhance the speed and effectiveness of decision making, Paramita is restructuring the organization around product lines. She wants each product line to act as its own profit and loss center, and for managers to make decisions on how to modify these lines. Paramita is using pooled interdependence for these groups. These groups will _____. have very few linkages between the divisions coordinate activities that will be shared between the divisions control decision making at the highest level provide input for each other in a sequence

have very few linkages between the divisions

Lupita is spearheading an important project for her firm. Every day she receives countless emails from her direct supervisor, the managers of three other departments, and numerous colleagues with suggestions and guidelines regarding features the project must include, budget requirements, and scheduling needs. Lupita is not certain which information is critical to the project and what is just opinions or advice that does not need to be followed. Lupita is experiencing the organizational communication barrier of _____. predispositions overload noise poor listening

overload

The planning committee of a school has a meeting concerning its annual sports event. It decides to temporarily form a committee comprising one representative from each grade. The responsibility of these representatives will be to coordinate different activities in sports for their grades in accordance with certain school guidelines. The committee of representatives used to maintain coordination is an example of a(n) _____. managerial liaison integrating department managerial hierarchy task force

task force

Which of the following best describes the technique of hierarchy as a structural coordination technique? A group is assembled by drawing one representative from each department or unit. A group is assembled consisting of the most experienced persons from interdependent units. One manager is placed in charge of interdependent departments or units. One manager, with no formal authority, facilitates flow of information between interdependent units.

One manager is placed in charge of interdependent departments or units.

Interpersonal relations in an organization can act as a primary source of _____. individual need fulfillment needs satisfaction group strengths personal identity

needs satisfaction

Interpersonal relations in an organization can act as a primary source of _____. needs satisfaction individual need fulfillment personal identity group strengths

needs satisfaction

Juan sent a memo to his staff the new procedures for ordering new equipment. Later in the week, he checked in with individual staff members to ensure that they received the memo and to find out if they had any questions or concerns. What organizational skill is Juan demonstrating? Maintaining credibility Understanding the richness of media Regulating information flow Following up

Following up

Hua spends the majority of the day responding to email, in conferences, and meeting with clients. Which managerial skills does Hua spend most of his time on? Interpersonal relations Nonverbal communications Social support Vertical communication

Interpersonal relations

Which of the following is true of organizational structure? It explains the marketing strategies of an organization. It pertains to the external environment of an organization. It encompasses designing jobs in an organization. It defines the regulatory environment of an organization.

It encompasses designing jobs in an organization.

Which of the following is true of vertical communication? It never involves more than two people. It involves a superior and a subordinate. It facilitates coordination among interdependent units. It is used for joint problem solving.

It involves a superior and a subordinate.

Which approach to job design takes into account the work system and employee preferences by considering the core dimensions of skill variety, task identity, task significance, autonomy, and feedback? Chain of command Delegation Enrichment Job characteristics

Job characteristics

Simon is a professional basketball player. Even though he loves his job, he sometimes feels that practice games are monotonous. In order to keep Simon engaged in the sport, his coach has asked him to coach junior members of the team. Which of the following methods of job design has Simon's coach implemented? Job enrichment Job specialization Job rotation Job departmentalization

Job enrichment

Which of the following attempts to increase both the number of tasks a worker does and the control the worker has over the job? Job enlargement Job enrichment Job rotation Job specialization

Job enrichment

Which type of authority is considered the formal or legitimate authority created by the organizational hierarchy? Line authority Functional authority Advice authority Staff authority

Line authority

Azim has structured his nationwide organization so that each unit can respond to the environment in which it does business. This allows his organization to meet the needs of local industries they sell to. Which type of departmentalization does Azim use? Time Product Customer Location

Location

Anna has an important announcement to make to her team of 12 sales representatives. To ensure that each of them receives the exact same message at the same time, Anna has typed up the announcement, along with all key details, and emailed it to her team. One member of the team, Steve, did not receive the email because his computer crashed. Which feature of the communication process is taking place between Anna and Steve? Encoding Noise Transmission Decoding

Noise

During class today, Zereth's professor is talking about the upcoming exam, but Zereth is having a hard time paying attention because she has a bad cold. What is causing the failure of communication between Zereth and her professor? Noise Channel Decoding Encoding

Noise

At Crane Cyber Security (CCS), investigators frequently miss deadlines. They complain about information processing delays caused by the intranet system, but their managers think the investigators spend too much time on unnecessary tasks. Communication between the investigator and management levels at CCS is weak because of which type of barrier? Informal Interpersonal Organizational Personal

Organizational

Which of the following refers to the set of elements that can be used to configure a company? Administrative intensity Organizational structure Organizational entropy Organizational divestment

Organizational structure

Butterfly Wings, a women's lifestyle store, decides to departmentalize. Liam, the manager of the store, selects the following divisions: dresses, accessories, T-shirts, and footwear. Which of the following methods of departmentalization does Liam use? Location departmentalization Functional departmentalization Customer departmentalization Product departmentalization

Product departmentalization

Which of the following is an advantage of job specialization? Lower absenteeism Increased satisfaction Proficiency at each task Improved quality

Proficiency at each task

A competitor of Avec's company just lowered its prices, and this is causing some of her long-time customers to reconsider their work relationship with her company. Which external force for change in the environment will Avec have to respond to? Economic Political Technological Task

Task

The sender or receiver can take steps to ensure that overload does not occur by _____. maintaining credibility encouraging two-way communication effectively managing the number of messages sent following up

effectively managing the number of messages sent

The communication process begins when a sender wants to transmit a fact, idea, opinion, or other information to a receiver. The next step is to _____. encode the meaning into a form appropriate to the situation ensure that the message is received transmit the message through an appropriate channel or medium decode the message into a form that has meaning for the receiver

encode the meaning into a form appropriate to the situation

Eli is spearheading an important project for his firm. He was waiting on an email with critical information from a co-worker, but he never received it. The firm's intranet went down, and there has been no email transmission today. Eli is experiencing the organizational communication barrier of _____. reluctance predispositions overload noise

noise

At a car rental agency, reservations provide greeters with information about how many cars are being rented and returned each day and at what time. The maintenance staff responsible for cleaning and fueling the cars, as well as performing other routine maintenance, need to know which cars to prepare and when. If any of these groups does not do its jobs properly, the others will be affected. This is an example of _____. reciprocal interdependence structural coordination electronic coordination sequential interdependence

reciprocal interdependence

The final step in the Lewin model of change is _____. implementation refreezing unfreezing planning

refreezing

Effective communication is the process of _____. transmitting data from one person to another in a way that has meaning transmitting information from one person to another sending a message in such a way that the message received is as close in meaning as possible to the message intended transmitting data from one person to another

sending a message in such a way that the message received is as close in meaning as possible to the message intended

Sushil has purchased and installed new equipment for two of the production lines in her department. This is an example of a change in the area of _____. coordination mechanisms work process people technology and operations

technology and operations