Management Exam II

When Fletcher lost his job as a result of a downsizing, his health coverage was discontinued even though he was willing to pay for it. Which of the following Acts can Fletcher cite in his efforts to have his health coverage benefits restored? A) Consolidated Omnibus Budget Reconciliation Act (COBRA) B) Health Insurance Portability and Accountability Act (HIPAA) C) Occupational Safety and Health Act (OSHA) D) Patient Protection and Affordable Care Act

A

The goals of Organizational Behavior are to ________. A) design, produce, and market products desired by consumers B) explain, predict, and influence behavior C) recruit, select, and retain qualified employees D) identify social, environmental, and financial issues

B

2. An organization's mission states that it "is committed to reducing its environmental footprint"; but its facilities do not comply with statutory environmental regulations. This is an instance of how ________. A) strategic goals help shape financial goals B) long-term goals differ from short-term goals C) an organization stated goals need not be its real goals D) a company's real goals are derived from its mission statement

C

1) Which one of the following is among the reasons why managers should plan? A) When work activities are coordinated around plans, inefficiencies become obvious. B) Uncertainty can be eliminated and the organization can be insulated from change with planning. C) Planning eliminates the need to set goals. D) Planning eliminates the need to measure work effort.

A

11) In the beginning, all employees at Tom's Welding performed whatever task was needed. Now the employees have gravitated to specific sets of tasks. Some use only stick welders; some weld only on aluminum. We can infer that as his business has grown, it has become more ________. A) specialized B) formal C) centralized D) organic

A

4) Bonnie is discussing with her subordinate, Julie, the types of projects Julie would like to work on in the coming year. They are setting goals and determining what success would look like. Bonnie and Julie are engaged in ________. A) performance planning B) strategic planning C) management by observation D) management by objectives

A

After 75 years in business, ABC Corp. has decided it is time to overhaul its compensation system. What advice would you offer its HR manager? A) Make it more flexible and reduce the number of pay levels. B) Pay everyone in the same pay grade the same wage regardless of seniority. C) Focus on benefits rather than wages or salaries. D) Make pay a function of the amount of education the employee has.

A

The Hawthorne Studies proved that ________. A) there is a correlation between job satisfaction and productivity B) a high level of job satisfaction causes higher production C) a high level of productivity causes higher job satisfaction D) there is no relationship between job satisfaction and productivity

A/B ?

"Any additional violations of company policy will result in escalating disciplinary action up to and including termination." This statement found on many corrective action forms, is an example of ________. A) positive reinforcement B) negative reinforcement C) punishment D) extinction

B

10) The type of assembly line typically found in automobile manufacturing is an example of ________. A) unit production B) mass production C) process production D) continuous production

B

9) Many of Custom Leather's employees are experienced artisans. The jobs most of them perform are not highly standardized. They take great pride in their craft and require few formal rules and little direct supervision. These traits are most typical of a(n) ________ organization. A) departmentalized B) mechanistic C) organic D) formalized

C

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________. A) absenteeism B) employee attitudes C) turnover D) productivity

C

Mary dislikes having to convince prospective customers to buy products that she believes are inferior to others in the market. However, she has sales targets for all products, superior or otherwise, that she must meet in order to receive her commission. Although Mary tries to meet the target sales for all products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________. A) negative feedback B) stretch goals C) cognitive dissonance D) management by objectives

C

1. Nike, Inc. is a sportswear and equipment manufacturer that serves a multitude of sports disciplines. Which one of the following statements from Nike would be the best example of a strategic goal? A) a ten percent increase in average annual sales B) a seven percent increase in average annual income C) achieving a return on investment of 17 percent D) accelerating growth through focused execution

D

7) After extensive job cuts to reduce costs, upper-level managers are spending significant amounts of time-solving problems in the production units. Lower-level managers are resentful that they cannot make decisions for their own units. What recommendation would you make for this firm? A) Reorganize; departmentalize around customers instead of products. B) Formalize; write explicit job descriptions, rules, and procedures so the upper managers won't have to decide each case individually. C) Centralize; create a department that does nothing but makes decisions. D) Decentralize; give authority to the lower level managers regarding events in their own units.

D

Alan's temperament is not well-suited to being a researcher. He tends to dislike doing the same thing twice and has no patience to sort out information step-by-step. As a result, he often jumps to conclusions. Alan is most likely a(n) ________ type of personality. A) sensing B) feeling C) introversion D) intuition

D

Because Quentin is the only male worker in a group of women, other male employees have made jokes about his gender identity. The jokes have affected Quentin's motivation to work and he is absent more often. This situation may constitute ________. A) unwelcome sexual advances B) normal workplace activity C) protected free speech D) hostile environment sexual harassment

D

Bonnie is discussing with her subordinate, Julie, the types of projects Julie would like to work on in the coming year. They are setting goals and determining what success would look like. Bonnie and Julie are engaged in ________. A) performance planning B) strategic planning C) management by observation D) management by objectives

D

Goals are different from plans because ________. A) goals identify specific steps that the organization needs to achieve, and plans identify the overall mission of the organization B) goals describe financial objectives, and plans describe objectives related to social responsibility C) goals are important only for small companies, and plans are important only for large companies D) goals are desired outcomes, and plans describe how those outcomes will be accomplished

D

James, a new manager, is a very hard-working. He believes that people who are hardworking will always make sure that the work gets done on time. Even when he is out of the office, he supposes that his subordinates are working diligently because he works diligently most of the time. James's perceptions of his employees are based on ________. A) stereotyping B) selective perception C) halo effect D) assumed similarity

D

John received a raise as a result of his last performance appraisal. He is active on three teams and is given authority to make decisions regarding his job responsibilities. John's employer is using ________. A) realistic job previews B) human resource planning C) high performance recruiting practices D) high-performance work practices

D

The toddler knew if he held his breath his parents would yield to his demands. But this time they returned to their newspapers and gave the child no further notice. These parents were engaging in ________. A) positive reinforcement B) negative reinforcement C) punishment D) extinction

D

Williamson is the owner of a small company that sells corporate gifts through an online store. Business has slowed down in recent months and he realizes that the organization must move in a different direction if it is to survive. He has reset some of the company's overall goals and wants to develop a plan to achieve those goals. He is anticipating the business environment to be volatile for the next few years. Considering the above information, it can be determined that his plan must be ________, ________, and ________. A) operational; directional; rigid B) informal; unwritten; flexible C) strategic; general; rigid D) strategic; directional; flexible

D