Management Final

A manager regularly reads the Wall street journal to keep up to date with what is happening in the business environment. This manager is performing the role of a ____

E. Monitor

In both class and in class we talked about the 4 different categories of workplace deviance. Which is not one of the 4 types?

E. Profit minimizing A. Production Deviance B. Personal aggression C. Political Deviance D. Property Deviance E. Profit minimizing

ISO 14000 ______.

Is a series of international standards for managing, monitoring, and minimizing an organization's harmful effect on the environment

In the context of information and technology, which of the following best describes acquisition cost?

It is the cost of physically or electronically archiving information for later use.

In your supplemental book, Brian said the drive-through window employee (Carl) shouldn't use how many cars he serves each hour as his measurement because:

It was outside of his control

A manager was talking to a new employee, trying to teach them how todo their job. The problem was that the manager used os many words that were specific to the profession that the employee didn't know that the employee was simply lost. This type of vocabulary is referred to as:

Jargon

Getting an A on this test is the goal. According to our video last week, that makes it the _______

Lag measure

Some people prefer working in tall organizations, especially those who:

Like to see career progression through promotions

Which type of departmentalization needs the best and most skilled managers to run efficiently (mostly due to their complexity and high need for coordination)?

Matrix

Your book gave the example of Proctor and Gamble, where a manager on the Pampers team reports to both a head of Baby Care and a head of Marketing. This is an example of ____ departmentalization

Matrix

The civil rights act of 1964 prohibits discrimination based on 5 specific characteristics. Which is NOT one of the 5?

Mental Health

A senior says he is motivated to find a job. He goes online and finds some postings, but then stopped and never actually applied for any jobs. Based on our class definition, was he motivated?

No, because he didn't persist in his efforts

____ is the degree to which someone is curious, broadminded, and receptive to new ideas; is spontaneous; and has a high tolerance for ambiguity.

Openness to Experience

Which of these believes that the leader CAN change how they lead?

Path-Goal Theory

Which of these leadership theories uses rewards to motivate employee behavior?

Path-Goal Theory

Who is the author of your supplemental (3 signs/truths about employee engagement) book?

Patrick Lencioni

Maslow's theory is fundamentally different than McClelland's because Maslow thought that __________ and McCelland thought _________

People's needs change overtime; people's needs don't change

At the end of the semester you will complete IDEA evaluations providing feedback about your experience in this class. My manager will review them to see if I did a good job or not. This is a form of ________

Performance apprasial

_______ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other

Personality

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

Product

Authentication, firewalls, and data encryptions are all tools companies use to try to:

Protect information

Fiedler believed leadership situations vary because of three things. Which is NOT one of the three?

Readiness Level

Trout Lake Camp often has a table in the commons to try to find students to work there over the summer. They are:

Recruiting

The term _____ refers to both the financial and non-financial rewards organizations give employees in exchange for their work

compensation

Which type of team will be more productive over the long-term?

A diverse group

In the Three Signs, Brian believed he was a good CEO because he had:

A passion for people

It is common and acceptable for people to come in late or leave early from the marketing department's weekly meetings. This is an example of:

A team norm

What type of managers are responsible for supervising, teaching, and scheduling the workers who are directly responsible for producing the company's goods and services?

A. First-Line Managers

NCAA rules about scholarships for student athletes would be apart of Bethel's ____ because they are unique to Bethel and have a direct affect on our decisions

A. Specific Environment

What was NOT one of the 6 reasons we gave in class for why people act unethically at work?

A. They have pressure from their supervisors and C. They don't have a corporate code of ethics in place A. They have pressure from their supervisors B. Their corporate culture C. They don't have a corporate code of ethics in place D. They have bad role models E. They don't understand what is right

Prior to scientific management , most workers:

A. Used their own tools and did their job however they wanted to (including how fast they wanted to)

____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgemental feedback that shows what you've accurately head what he or she said:

Active listening

Fiedler's Contingency Theory believes that if you're going to figure out if I'm a good leader yo need to:

Assess how my team does

Which of the following is designed to raise employees' cognizance of diversity issues and to challenge the underlying assumptions or stereotypes people may have about others?

Awareness training

One of the reasons Bethel chose not to put lights on our tennis courts is so they wouldn't shine in the windows of our neighbors. This is an example of:

B. The stakeholder model of social responsibility

"In order to be a good leader you need to build relationships on your team". This is an example of the ______ theory of leadership

Behavioral

____ is the process of determining how well other companies (not just competitors) perform business functions or tasks

Benchmarking

When Jay Barnes became president, Bethel had 6 different admissions departments, all reporting to different people. If you saw that on an organization chart, you would know that, at the top level, the organization is structured:

Divisionally

Which of these jobs is the most specialized?

Bob works at a window frame factory where he puts glass into frames over and over again each shift

The managers at Malar Inc. place great emphasis on the organization's rules and policies. Adherence to these rules is of utmost importance to them, and employees who deviate from these rules are often punished. The managers at Malar Inc. are most likely exercising _____.

Bureaucratic control

How can an organization provide for its employees' esteem needs?

By giving out employee-of-the-month awards

Which of these is NOT one of the true basic characteristics of changing external environments?

C. Cultural Shifts A. Resource scarcity B. Environmental Change C. Cultural Shifts D. Environmental complexity

Which has a greatest impact on employee's behavior and choices?

C. Our corporate culture A. Our corporate code of ethics B. Our corporate strategy C. Our corporate culture

In an article about BP Amoco, its CEO said that the company's commitment to _____ is all about trying to align its policies, values, and behavior with those of the societies in which it operates because ultimately, superior performances means being in touch

C. Social Responsibility

Let's say that when Joan, an employee who works at the Land O' Lakes plant in Lincoln, Nebraska, wants to produce a new brochure she has to work through the communications and marketing department at their headquarters here in Arden Hills for approval. This would be a high degree of:

Centralization

Which Management thinker would most agree with this: I can encourage you to come to class, I can reward/punish you for coming to class, but the ultimate decision as to whether or not you come to class us yours. Additionally, you will more likely come to class if you respect me as a teacher enough to accept my authority.

Chester Barard

_____ is the extend to which team members are attracted to a team and motivated to remain with it

Cohesiveness

Cheryl Bachelder, CEO of Popeye's restaurants, spends a lot of time listening to employees and is viewed as friendly, approachable, and supportive. The leadership behaviors approach would call this:

Consideration

Weber felt one of the main advantages of a bureaucracy is that it:

D. bases promotions on qualifications instead of heredity

Mark Parker Follett encouraged managers to:

D. lead in a way that enabled workers to give their best

A utility company worker puts a ladder on a utility pole and then climbs up to do his work. As he's doing his work, he falls and seriously injured himself. You thought: "it's not his fault! anybody could fall from a tall ladder" you make an attribution known as the ______.

Defensive Bias

Which of these is NOT a characteristic given of useful information?

Detailed

A large meat packing plant in Worthington, MN has over 2,000 employees who speak over 60 native languages. This is an example of:

Diversity

Ferraro group buys approximately 25% of the worlds hazelnut production to make their nutella (the food spread that is pretty much chocolate in a jar). Now that other companies are starting to make a similar hazelnut spread to compare to nutella, the availability of hazelnuts is shrinking and the price is skyrocketing. To combat this _____, the Ferraro group bought the largest hazelnut producer in the world to try to ensure their supply.

E. Resource scarcity

I sometimes walk through the commons and see students who have left their backpacks and even computers sitting there unattended for hours. This is a _______ that indicates Bethel's key cultural beliefs of trust and honesty

E. Visible Artifact

______ is defined as unethical behavior that violates organizational norms about right and wrong

E. Workplace deviance

Which theory is built upon Maslow's hierarchy?

ERG theory

The hospital that you work for goes through a lot of latex gloves. You've been tasked with deciding how many you should order at a time to get the best pricing and also minimizing holding costs. What do you use to figure it out?

Economic Order Quantity

Our video last week talked about the four disciples or execution. Which was NOT one of the four?

Embrace risk

______ theory deals with employee's perceptions of fairness?

Equity

Sarah and Kyle just got their last paper back from their lab science course. They both god A's, although Sarah's was 10 pages and Kyle's was only two. Which theory says that Sarah will be upset by the difference and seek to balance this in the future?

Equity-Theory

Kirsten is curious about how much she makes as an auditor for Deloitte versus how much her friend makes an as auditor for EY; the same job at different companies. This is an example of:

External Competitiveness

Managers should tend to use more _____ because they are fast, easy ways to get employees to do things they wouldn't otherwise do

Extrinsic rewards

An accident at Milwood Oil Refinery severely injured two workers. The company is conducting an investigation to understand what went wrong. In this scenario, Milwood Oil Refinery is using the mechanism of ______.

Feedback control

The first gas station to use pay-at-the-pump technology gained a ______ by being able to reduce tier costs below their competitors since they no longer needed as many cashiers to ring up customer sales.

First-mover advantage

A centralized company structure tends to work best with which of Porter's strategies?

Focus

*In our video of Chris McChesney, which was NOT one of his 4 disciples for execution?

Focus on the wildly important? (I think)

Let's pretend a student was lat to my class Tuesday morning. I assumed it was their fault, that they obviously didn't care about the class. However, the problem was actually that the roommate she car pools with ran out of gas on the way to campus. I committed the:

Fundamental attribution error

When AT&T hired a female as its president, it was an indication that AT&T does not have a(n) ____ to prevent women from rising into leadership positions

Glass ceiling

Sometimes when a team has been together for so long they start to have the same ideas and perspectives. They also sometimes just agree with each other so that they'll be liked. This is called:

Groupthink

As Christians, God calls us to love all people as created in His image. We also know that organizations who value the diversity of their employees tend to perform better financially. Which is NOT one of the reasons the book (and class) gave as to why valuing diversity makes good business sense.

Increases cohesiveness

_____ is the process of gathering information about job applicants to decide who should be offered a job

Selection

_____ is a set methodology for diagnosing, measuring, analyzing, and improving organizational processes to increase quality for efficiency

Six Sigma

____ occurs when workers withhold their efforts and fail to perform their share of the work

Social loafing

Rockenburg Manufacturing Inc. records its sales growth for every quarter. The company's minimum revenue target for every quarter is $1 million. This revenue target can be considered the ______ of Roceknburg's sales revenue

Standard

Which was NOT one of the 4 categories of motivation theories that we talked about in class?

Team

_____ is the measurement of organizational performance in four equally important areas: finances, customers, internal operations, and innovation and learning.

The balanced scorecard

Which is NOT a major part of Total Quality Management?

Top-down driven quality

During the 1980's a movement began in the US to try to regain some ground lost to Japanese businesses- who were outpacing us in producing excellent goods at reasonable prices. This initiative was called:

Total Quality Management (TQM)

Matthew is an accounting student doing an internship completing tax returns for clients. In order to complete the returns his boss showed him how to use a computer software package. This is an example of:

Training

I head a student say "she's really outgoing, so I'm sure she'd be a good leader". They were relaying on the ______ theory of leadership to make this assessment.

Trait-based

With surface level diversity, differences are immediately observable, easy to measure, and ____

Typically unchangeable

_____ is the customer perception that the product quality is excellent for the pice offered

Value

According to our class exercise, handling difficult conversations is usually easier when:

We have an outline in advance of what we want to say

A disadvantage to diverse groups is:

an increased potential for miscommunication

The ______ states that we all have a basic need to understand and explain the cause of other people's behavior.

attribution theory

____ team is intentionally comprised of employees from different departments in the company

cross functional

Data mining is the process of:

discovering unknown patterns in large pool of data

Operations management is usually most concerned with:

efficiency

According to a lawsuit filed in a Minnesota court, a female applied for a job as a delivery driver for a local pizza place. The manager told her "We only hire men". What the manager did was:

illegal based on the civil rights act

Fiedler's Contingency Theory was important because it showed us that leaders are more effective when their leadership style is matched with the ______

situation

The basic control process of business begins with ______.

the establishment of clear standards of performance

Mike has decided that he is not successfully fulfilling his growth needs at college so he is going to stop going to classes and instead focus on building great relationships. This is an example of:

the frustration-regression principle