Management Final Belmont University Loes

What term describes the agreement between ten Southeast Asian countries with the goal to promote economic growth and overall progress in the area via trade and security?

Association of Southeast Asian Nations

Which of the following characteristics relates to leadership?

The influence that comes from a person's formal position in an organization and the authority that accompanies that position

Which of the following refers to the right to give work orders to others in the organization and is associated with a position within an organization, not with the individual occupying that position?

authority

The group decision technique designed to maximize the generation of creative alternatives to a problem is

brainstorming.

The purpose of a strategy is to

control organizational resources in a rational and efficient manner. (not 100% sure)

You buy a thousand shares of Ralston Purina common stock because you just know it is going to go up in value. The next day, it plunges ten dollars. You have probably relied too much on your

intuition

As it relates to decision making, uncertainty may be said to be the condition that exists when

little or no reliable information is available.

Mass-production techniques of standardized products

lowered production costs, which led to lower prices and expanded markets. (not 100% sure)

You sell Gourmet Mushrooms (GMs) at $100 an ounce. You have a secret source of supply, jealously guarded. Your GMs are better than your competitors' mushrooms, and only the very wealthiest Americans buy them. You are using the business strategy called

differentiation

The primary concern of the behavioral approach to job design is that work needs to be

more complex and challenging.

Sue wants to be warm, but she is not; she has a

motivation (not sure)

For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making

must be enforced by rewards for proper behavior and punishments for unacceptable behavior.

In the communication process, anything that interferes with a message being communicated effectively is known as

noise.

A decision to build a new plant, acquire another company, create a new position, enter into a strategic alliance, invest in enhancing operations, or develop a new product is a ______ type of decision.

non-programmed

Which of the following refers to those who have a formal and/or contractual relationship with the firm, such as customers, suppliers, employees, regulators, investors, and communities?

primary stakeholders

An employee's confidence that he or she can perform a task or behavior successfully is called

self-efficacy

Herzberg's two-factor theory proposes that

factors such as comfortable working conditions will motivate employees to do a better job. (not 100% sure)

Which of the following characteristics best relates to management?

A set of activities designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment

When extra effort is required from employees and managers have no control over rewards and punishments and close supervision is not practical

personal sources of power are essential.

At even the largest and most affluent corporation, the strategic management process begins with

strong leadership

The parties it deals with, such as suppliers, customers, and organizations producing substitute goods, are all a part of a firm's

task environment.

A managerial decision becomes an ethical issue when

the manager realizes that lying and deception may be involved in the decision.

You own a computer company, and you launch a joint venture with a competitor to create a new super-speed tablet. Unfortunately, you do not realize that your operating system is totally incompatible with that of the other company's, and the new venture fails miserably. This is the result of

your failure to cope with the technological dimension of the general environment

The ratio at which one nation's currency can be exchanged for another nation's currency or gold is the

exchange rate

Which of the following refers to a practice whereby employees came to be viewed as informal groups of their own, with their own leadership and codes of behavior, instead of as just unrelated individual workers assigned to perform individual tasks?

Human-relations movement

Which of the following characteristics relates to the North American Free Trade Agreement (NAFTA)?

Effectively merged Canada, the United States, and Mexico into one market of about 400 million consumers by eliminating most tariffs and trade restrictions on agricultural and manufactured products among the three countries

Which of the following refers to an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical?

Ethical issue

What name is given to a person's ability to satisfy or deny satisfaction of another's need, based on an interpersonal relationship between individuals or on his or her personal characteristics?

Personal power

Which of the following refers to a set of activities intended to achieve goals, whether for an entire organization, department, or an individual?

Plan

It is interesting that in certain industries, such as the hotel industry, service personnel

actually dislike increased empowerment.

When Henry Mintzberg referred to the manager as the "nerve center" and the "focal point" in his or her organization, he was talking about the manager in

an informational role.

You own a gourmet restaurant in Atlanta. You send your chef, Pierre LePeachtree, to a major international restaurant-owners' meeting so he can find out what some of the hot new entrees are around the world. You are being sensitive to the

task environment.

When the manager of the accounting department has the knowledge to answer his employees' questions about current tax regulations, he is displaying

technical skills.

Your employees call you "The Computer." Your favorite saying is, "Just the facts, ma'am." You believe that knowledge is power. Your favorite decision-making model is

the classical model

Strategic planning differs from general planning in that it focuses on

the external environment and long-term goals.

Which of the following best describes digital communication?

Can consist of both written and verbal communication (not 100% sure)

What term describes the suggestion that successful leadership requires matching leaders with primarily stable leadership styles to the demands of the situation?

Contingency theory

What name is given to the most effective managers, who engage in both dimensions of leadership behaviors by getting employees involved in the operation of their departments or divisions in a positive and constructive manner, setting general goals, providing fairly loose supervision, and recognizing employees' contributions?

Employee-centered leaders

What term describes the arrangement of positions, as shown on an organizational chart, that dictates where work activities are completed, where decisions should be made, and the flow of information?

Formal organization

What name is given to a form of licensing in which a company agrees to provide a name, logo, methods of operation, advertising, products, and other elements associated with the company's business, in return for a financial commitment and the agreement to conduct business in accordance with the company's standard of operations?

Franchising

In analyzing the relationship between ethics and social responsibility, ethics may be viewed as

a component of social responsibility.

"Improving people's lives by providing gas and electric services in a sustainable way -- affordable, reliable and clean" is an example of

a mission statement. (not 100% sure)

When a firm offers a unique good or service to a customer at a premium price, it is following the business-level strategy of

differentiation.

If unethical behavior receives great reward and little punishment, then the likelihood that unethical behavior will recur is

increased.

Undoubtedly, the widespread use of oral communication is due largely to the fact that it

is so easy to use. (not 100% sure)

Which of the following characteristics relates to a servant leader?

leader who leads by example and forms strong relationships with employees

With regard to leadership and management, most American companies today appear to be

under-led and over-managed.

A __________orientation type of control system requires that employees learn and pledge to a specific type of conduct.

values