Management Final Chapter 10

The final phase of an Appreciative Inquiry (AI) practice, ______, occurs as employees put into practice the plans they have developed. A. Define B. Design C. Destiny D. Discover E. Dream

C. Destiny

Which of these represents the first step in Kotter's Change Model? A. Create a vision of change B. Remove any obstacles C. Establish a sense of urgency D. Create small wins E. Anchor the changes

C. Establish a sense of urgency

Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism? A. Lewin's Change Model B. Kotter's Change Model C. Appreciative Inquiry (AI) model D. Complex Adaptive Systems E. Bureaucratic model

D. Complex Adaptive Systems

organizational development

specialized field that focuses on how to design and manage change

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization? A. Differentiation change B. Incremental change C. Culture change D. Technological change E. Structural change

B. Incremental change

ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures? A. Differentiation B. Mechanistic C. Transformational D. Strategic E. Organic

B. Mechanistic

abundance-based change

change in which leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work

deficit-based change

change in which leaders assume that employees will change if they know how they will otherwise face negative concequences

top-down change

change relying on mechanistic assumptions; a relatively small group of individuals will design a process and instruct others throughout the organization as to how the process of change should unfold

In deficit-based change, leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work. a. True b. False

b. False

Organizational design refers to the constant shifts that occur within an organizational system. a. True b. False

b. False

centralization

how to manage the flows of resources and information in an organization

appreciative conversations

intense, positively framed discussions that help people to develop common ground as they work together to co-create a positive vision for the ideal future of the organization

appreciative mindset

mindset in which leaders assume that people are inclined to accept change when they are respected as individuals with intrinsic worth, agency, and capability

conventional mindset

mindset in which leaders assume that people are inclined to resist change and therefore they need to be managed in a way so that they can accept change; people can be seen as object or even obstacles in this mindset

bottom-up approach (emergent approach)

relies on the belief that employees will be more invested in a change if they play some role in that change

formalization

the degree of definition in the roles that exist throughout an organization

boundary conditions

the degree of discretion that is available to employees for self-directed action

participatory management

the inclusion of employees in the deliberations about key business factors

change agent

the person formally in charge of guiding a change effort

change management

the process of designing and implementing change

differentiation

the process of organizing employees into groups that focus on specific functions I'm the organization

product structures

where a business organizes its employees according to product lines or lines of business

Strategic planning and implementation is perhaps the most common type of organization-level change. a. True b. False

a. True

Which of the following describe the first phase of an Appreciative Inquiry (AI) practice? A. Define B. Design C. Destiny D. Discover E. Dream

A. Define

XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries? A. Geographic structure B. Product structure C. Matrix structure D. Vertical structure E. Flat structure

A. Geographic structure

Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"? A. Lewin's Change Model B. Kotter's Change Model C. Appreciative Inquiry (AI) model D. Complex Adaptive Systems E. Bureaucratic model

A. Lewin's Change Model

Which term describes a system for accomplishing and connecting the activities that occur within a work organization? A. Organizational structure B. Organizational design C. Organizational change D. Organizational development E. Complex adaptive systems

A. Organizational structure

In the ______ phase of the organizational life cycle, the organization is usually very small and agile, focusing on new products and markets. The founders typically focus on a variety of responsibilities, and they often share frequent and informal communication with all employees in the new company. A. entrepreneurship B. survival and early success C. sustained success D maturity E. renewal

A. entrepreneurship

Weber proposed all of these elements of bureaucracy that serve as a foundation for determining an appropriate structure EXCEPT: A. structural change. B. formalization. C. centralization. D. span of control. E. specialization.

A. structural change.

functional structure

An organizational structure composed of all the departments that an organization requires to produce its goods or services.

When BA Products managers assume that BA employees will change if they know they will otherwise face negative consequences, it refers to which of the following? A. Top-down change B. Deficit-based change C. Emergent approach D. Abundance-based change E. Appreciative mindset

B. Deficit-based change

functional need

a feature in an organization or it's environment that is necessary for organizational success

An organization with a horizontal structure is also known as a flat organization because it often features only a few levels of organizational hierarchy. a. True b. False

a. True

As a general rule of thumb, the more complex the potential change, the greater the need to involve employees in the process of planning and implementing change. a. True b. False

a. True

Kotter's change model aligns with mechanistic view of structure and thus it may be especially useful in organizations where there is a strong, hierarchical structure. a. True b. False

a. True