Management Final Exam: Quiz Questions

The job characteristic model suggests that? A. Motivation comes from individual characteristics such as psychological needs. B. Characteristics of the job influence psychological states. C. Knowledge of results is the most importance factor for performance. D. Fewer tasks are associated with higher levels of motivation.

B. Characteristics of the job influence psychological states.

The Ohio State studies used the two dimensions of ________ and ________ to study behavioral characteristics of leaders. A. Decision-making; employee development B. Consideration; initiating structure C. Task; people D. Employee oriented; production oriented

B. Consideration; initiating structure

Power that is based on special skills or knowledge is known as? A. Coercive power B. Expert power C. Legitimate power D. Reward power

B. Expert power

Which one of the following stages in group development involves defining the group's structure and leadership? A. Norming B. Forming C. Performing D. Storming

B. Forming

When your company engages in a search for someone already part of the company, you are engaging in a ___________ recruitment. A. Lateral B. Internal C. External D. Hierarchical

B. Internal

As discussed in class, external recruitment can be useful for? A. Motivation B. New ideas C. Succession planning D. All of the above

B. New ideas

One of the most common "hygienic" needs is? A. Promotion opportunities B. Pay C. Medical benefits D. On-site facilities

B. Pay

According to the lecture, the top way candidates found jobs was? A. General job-listing sites B. Referrals C. Corporate websites D. Classified ads

B. Referrals

If a team is too large, they may experience? A. Group maintenance B. Social loafing C. Social facilitation D. Information overload

B. Social loafing

Brian and Alex are having a disagreement over what the purpose of the team is. They argue about how to complete their work. They are having which type of conflict? A. Performance B. Task C. Relationship D. Process

B. Task

When Alan was promoted to the head of the sales team at Mac Software Inc., he chose three of his closest friends in the team to form the core sales group with him. Which one of the following predictions would be consistent with the LMX theory? A. Such an arrangement eventually becomes unstable. B. There will be a higher turnover among team members who are not a part of the core group. C. Team members who are not part of Alan's core group are far more competent than his friends who for the core team. D. Job satisfaction is more likely to be higher for the team members who are not a part of the core group.

B. There will be a higher turnover among team members who are not a part of the core group.

Trait studies of leadership are generally? A. focused on changeable aspects of an individual. B. has taught some important lessons but is not considered up-to-date. C. not useful since newer theories have moved beyond trait theories. D. reliable because they are stable over time.

B. has taught some important lessons but is not considered up-to-date.

Which of the following is characteristic of an unstructured interview? A. Systematic scoring B. Interviewers are not allowed to ask follow-up questions. C. A fixed set of questions. D. Interviewers can ask anything they want.

D. Interviewers can ask anything they want.

Organizational citizenship behaviors (OCBs) and counterproductive work behaviors (CWBs) are considered to be part of _________? A. Cognitions B. Job satisfaction C. Attitudes D. Job performance

D. Job performance

Emotional intelligence has been shown to be ________. A. Positively related to job performance only in mechanistic organizations. B. Negatively related to job performance at all levels. C. Negatively related to job performance in middle management only. D. Positively related to job performance at all levels.

D. Positively related to job performance at all levels.

According to Maslow's hierarchy of needs theory, when an employer provides their employees health insurance, they are taking care of their ________ needs. A. Self-actualization B. Esteem C. Social D. Safety

D. Safety

An important contingency in goal setting theory is the person's belief in their own abilities. This is know as which of the following? A. Esteem B. Enrichment C. Autonomy D. Self-efficacy

D. Self-efficacy

Which one of the following refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance? A. Formal group B. Task groups C. Command groups D. Self-managed teams

D. Self-managed teams

Which of the following characteristics of jobs (from the JCM) describes wanting to see a complete whole of what they are producing? A. Task significance B. Skill variety C. Autonomy D. Task identity

D. Task identity

Groupthink is defined as? A. The tendency of a group to have increased levels of conflict. B. The tendency for individuals to expand less effort when working in a group. C. The pressure to share the group's goals. D. The pressure of an individual to align their opinion with the group's.

D. The pressure of an individual to align their opinion with the group's.

When we make judgments about the behavior of other people, we tend to underestimate the influence of external factors and to overestimate the influence of internal factors. This tendency is called the self-serving bias. True or False.

False

Sarah is using the JCM to redesign jobs for her small team of writers. After carefully analyzing their jobs, she determines that while their jobs are high in skill variety, task identity, task significance, and autonomy, they receive little feedback about their work. Which one of the following steps will enable Sarah to improve this aspect of their jobs? A. Allowing the writers to directly conduct business with their clients. B. Making employees responsible for exciting a piece of work from start to finish. C. Adding, editing and proofreading duties to their existing work. D. Allowing writers to choose their topics and assignments.

A. Allowing the writers to directly conduct business with their clients.

Bernard expects his employees to "check their brains at the door." He does all the thinking, makes all the decisions, and issues commands to his subordinates. Bernard uses the ________ style of leadership. A. Autocratic B. Authoritarian C. Democratic D. Laissez-faire

A. Autocratic

When employee satisfaction is measured, employees seemed to be more satisfied under a(n) ________ leadership style than under a(n) ________ one. A. Democratic; autocratic B. Supportive; laissez-faire C. Democratic; directive D. Laissez-faire; participative

A. Democratic; autocratic

The motivational theory that discusses the comparisons employees make between their inputs and outcomes is called? A. Equity theory B. Expectancy theory C. Equality theory D. Goal setting theory

A. Equity theory

All of the following are potential advantages of teams except? A. Improved decision making speed. B. Improved product quality. C. Improved job satisfaction. D. Improved customer satisfaction.

A. Improved decision making speed.

Those with high job satisfaction are likely to experience? A. Increased productivity B. Increased absenteeism C. Decreased presenteeism D. Higher turnover for lower performers

A. Increased productivity

Group A has been meeting for one month and is having some difficulty appointing its leader. At least three individuals are qualified to keep the group's focus on its objectives, but the group has yet to decide which person will lead. Group A is at the ________ stage. A. Storming B. Forming C. Norming D. Performing

A. Storming

In the Big Five Model of personality, conscientiousness refers to ________. A. The degree to which someone is reliable, responsible, dependable, persistent, and achievement oriented. B. The degree of influence the individual believes he or she has over certain factors. C. The degree to which someone is sociable, talkative, assertive, and comfortable in relationships with others. D. The degree to which someone is calm, enthusiastic, and secure (positive) or tense, nervous, depressed, and insecure (negative).

A. The degree to which someone is reliable, responsible, dependable, persistent, and achievement oriented.

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about? A. Turnover B. Absenteeism C. Productivity D. Employee attitudes

A. Turnover

________ is defined as the failure to report to work. A. Turnover B. Negligence C. Absenteeism D. Tardiness

C. Absenteeism

When trying to motivate an employee to sell more this month using expectancy theory, which of the following statements can be used to boost "expectancy"? A. You have the right attitude and skills, I know you can make this happen. B. If you meet your sales goals. you will earn a bonus. C. I have complete confidence in you and will help you as much as you need. D. If you do this for me, I will help you in the future.

C. I have complete confidence in you and will help you as much as you need.

Kameron's manager adds a number of different tasks to her job that are of similar skill levels. The manager has engaged in which of the following redesigns to motivate her? A. Job depth B. Job enrichment C. Job enlargement D. Job characteristics

C. Job enlargement

Chuck manages the front-end crew at a fast-food restaurant. For most of his crew, this is their first job, so they have very few job skills but also seem reluctant to perform. In this situation, Chuck should use the ________ style. A. Delegating B. Selling C. Telling D. Participating

C. Telling

The main focus of Human Resource Management is which of the following? A. The potential of the workforce captured in their KSA's. B. Maintaining a business-centric workforce. C. The process of attracting, developing, and retaining a qualified workforce. D. Enforcing policies and procedures.

C. The process of attracting, developing, and retaining a qualified workforce.

Self-managed teams function in an independent and informal manner. True or False.

False

Anne prefers one-page memos with only the main points of the issue. As a manager, she has limited amounts of time to read about internal problems. So when she prepares memos for her boss, she provides a brief outline of the situation to spare her boss the agony of having to read the boring details. Anne has succumbed to ________. A. The halo effect B. Stereotyping C. The liking effect D. Assumed similarity

D. Assumed similarity

Which one of the following is a negative aspect of team norms? A. Groups become dysfunctional when they maintain strict norms. B. Norms do not influence employee's performance. C. The most widespread norms are those related to dress codes. D. Being a part of a group can increase an individual's antisocial actions.

D. Being a part of a group can increase an individual's antisocial actions.

The first step in recruitment and selection is? A. Developing a job description B. Ensuring there is a budget C. Knowing the job itself D. Conducting a job analysis

D. Conducting a job analysis

In working with his employees, Carlos involves them in decision making and encourages them to participate in deciding their work methods and goals. Carlos's leadership style can best be described as? A. Autocratic B. Participative C. Laissez-faire D. Democratic

D. Democratic

Which one of the following is true about job enlargement and job enrichment? A. Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. B. Research shows that job enrichment improves employee motivation and satisfaction. C. Research shows that job enrichment is very useful in improving the quality of work of employees. D. Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors.

D. Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors

Mary's organization provides opportunities for her to grow, shows that they care about her contributions, and cares about her well being. She has an organization that? A. Is deeply involved in her life satisfaction. B. Has high levels of commitment. C. Is highly engaged. D. Has high levels of perceived organizational support.

D. Has high levels of perceived organizational support.

According to the lecture, which of the following is not a people-centric practice? A. Comprehensive training B. Protection of job security C. Employee empowerment D. High levels of compensation

D. High levels of compensation

Leader member exchange (LMX) has a unique and primary focus on? A. A leadership style that compensates for shortcomings in either the employee or the work setting. B. A directive style of leadership. C. The exchange of employee loyalty for pay. D. The relationship between leader and follower.

D. The relationship between leader and follower.

An example of a norm is? A. A rank within a group. B. The behavioral patterns expected of someone in their work group. C. The tendency of people to expand less effort in a group. D. The standards or expectations that are shared in a group.

D. The standards or expectations that are shared in a group.

One problem with using shortcuts in judging other is? A. They create cognitive dissonance. B. They reinforce our learning of bad habits. C. They allow us to make quick decisions. D. They aren't perfect.

D. They aren't perfect.

Cognitive ability tests are not a valid way to hire people and often lead to bad hires. True or False.

False

Most organizations are considered "people-centric." True or False.

False

Organizational behavior is concerned only with group interactions. True or False.

False

An important aspect of leadership is influencing a group to achieve its goals. True or False

True

Unstructured interviews are less valid than structured interviews when predicting future job performance. True or False.

True