Management Final

Which of the following buyers would have the greatest ability to influence suppliers?

government negotiating the purchase of a helicopter for its army

Which of the following disadvantages of group decisions typically occurs when the desire for cohesiveness overwhelms the goals of the group?

groupthink

Which economies are recognizable by their tendency to allow market forces to determine business strategies and to have private ownership of property?

market

Which type of economy is based on the private ownership of business?

market economy

Which of the following must occur for an organization to support differentiation?

marketing and sales must emphasize the high-value image of an organization's products

Which of the following approaches to organization design automatically creates lateral relationships?

matrix

What is considered to be one of the most critical challenges facing managers today?

an unpredictable economy that limits growth

Organizational opportunities are ____.

areas in the environment that may generate higher performance

Teresita has several open positions at her firm. What could Teresita's firm offer Millennial candidates to attract them to her firm?

flexibility in work arrangements

Which was the first, and often considered the most important, economic community in the world?

European union

Which of the following statements is true in the context of decision making under a condition of uncertainty?

a decision maker greatly relies on intuition, judgement, and experience

The most likely reason for the failure of formal goal setting is ____.

a lack of top management support

Jolanta was elected by stockholders to oversee a company's management. While she provides general oversite, she does not get involved with the daily activities of the company. Which part of a company's internal environment is Jolanta?

a member of the board of directors

What is used to outline the organization's purpose, premises, values, and directions?

a mission statement

Fort Howard Paper Company has a cost-saving manufacturing process that its competitors cannot imitate. Fort Howard Paper enjoys ____.

a sustained competitive advantage

The primary purpose of The Management Process (What do Managers Do?) is to ____.

achieve organizational goals efficiently and effectively

Which of the following is a disadvantage of product departmentalization?

administrative cost are increased

How can a global firm capture economies of scale in their production process?

by building factories that serve more than one country

In decision making, a condition of ____ exists when a decision maker knows what the alternatives are and what conditions are associated with each alternative.

certainty

What is the essence of formal goal setting?

collaborative planning

The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) ____ skill.

communication

What type of regulator is formed by its members to attempt to influence organizations?

competitor

Which type of organizational design is essentially a holding company that results from unrelated diversification?

conglomerate

Another name for span of management is span of ____.

control

As applied to social responsibility, social audits represent what function of management?

controlling

Which of the following represents an attempt to manage social responsibility by means of ethical compliance?

creating a committee to write a code of ethics or review proposals concerning selection and promotion

Siemens is primarily an engineering company. Employees in the U.S. volunteer to run Siemens Science Day in local schools and hospitals to get children excited about science. The passion for science is part of the informal organization dimension ____.

culture

Yahoo! has a business strategy that creates revenue by selling ads. Yahoo! uses a(n) ____ strategy.

deliberate

As his company has grown, Geert finds that he can no longer manage everything. He is now working to group jobs together is some way that makes sense for the workers and managers. What is Geert trying to establish?

departmentalization

Which of the following is a key element in the effective management of an organization?

determining the alignment between the organization and the environment

What does diversity describe?

differences in people along important dimensions such as age or race

Which of the following occurs when a firm headquartered in one country, purchases operating facilities in a foreign country?

direct investment

The number of different businesses that an organization runs, and the extent to which these businesses relate to one another, is represented by ____.

diversification

Which of the following refers to using resources wisely and in a cost-effective way?

efficiency

The United States Postal Service has been losing money for years. Social media has created many alternatives for communication. The Postal Service's decline is an example of ____.

entropy

Which of the following refers to a normal process leading to system decline?

entropy

One of the basic frameworks used to describe how environments affect organizations is ____.

environmental change and complexity

The process of actively monitoring the environment through activities such as reading and observation is called ____.

environmental scanning

Which of the following is a characteristic of organic organizations?

high fluidity

The degree of ____ is the extent to which the organizational environment is relatively simple or complex.

homogeneity

Which area of managerial ethics include hiring and firing policies, the protection of the privacy of employees, and wages and working conditions?

how an organization treats its employees

In the Women's National Basketball Association, the coaches, managers, and players are ____ resources.

human

Two U.S. companies purchase 25% of the world's cocoa supply from farmers in West Africa. The U.S. companies use ____.

importing

Which of the following is an advantage to have a bureaucratic organization?

improved efficiency

Which of the following is a reason for the increase in the average age of the U.S. workforce?

improved health and medical care for the aging workforce

What can managers use to promote effective group decision making and avoid groupthink?

insist that a group evaluate all alternatives

Which of the following is part of an organization's general environment?

interest rates

What happens to speed and effectiveness when using product departmentalization?

it is enhanced

Which of the following statements BEST reflects the relationship between management and leadership?

leadership is only 1 part of management

Having a broad-based understanding of both environmental issues and competitive issues is an essential function of which aspect of the global environment?

leading

Why is it important that organizations do not place too much emphasis on short-term performance?

long term goals with be ignored

Why is coordination important for organizations when working to perform effectively?

most departments are interdependent

Nour's organization buys raw materials from all over the world, and in turn, sells finished goods world-wide. What type of organization does Nour run?

multinational

Decisions made by top managers involving strategy, such as mergers and acquisitions, are examples of ____ decisions.

nonprogrammed

How does the aging of the workforce affect organizations?

older workers make greater contributions to productivity

Goals set for short-term issues are called ____.

operational

Tariq knows the production levels he wants to achieve this week and for the next three months. What does Tariq need to use when he determines the schedules of his employees?

operational plan

How can encouraging creativity and flexibility help an organization that is pursuing a prospector strategy?

opportunities can be created and it can quickly change to take advantage of them

Which of the following is an advantage of unrelated diversification?

organization can allocate capital to maximize corporate performance

Which of the following is an argument in favor of social responsibility?

organizations are responsible for making pollution and should help solve it

Robert Owen (1771-1858), a British industrialist, recognized the importance of the human aspect of production. Owen believed workers deserved all EXCEPT which of the following?

paid time off

Which of the following correctly lists all of the basic management functions?

planning and decision making, organizing, leading, and controlling

Why would one organization want to purchase an SBU that has been classified as a "dog"?

possible synergistic effects on the buying organization

A(n) ____ decision is a decision that is relatively structured or recurs with some frequency (or both).

programmed

What is the extent to which a decision maker is willing to gamble when making a decision?

risk propensity

Rose Marie's boss tells her what to do, not how to do it. Which of the following statements is TRUE?

rose marie apparently has a high degree of autonomy in her job

What is the tendency to search for alternatives only, until one is found that meets some minimum standard of sufficiency?

satisficing

The purpose of planning and decision making is to ____.

serve as a guide for future activities

Determinants of organizational culture include ____.

shared experiences

Sabine runs a clothing import business, but makes it a policy to import only from countries that do not violate human rights. Additionally, she gives 10 percent of all profits to promote reading for children in her community. What area of social responsibility is important to Sabine?

social welfare

Which term refers to employees deliberately working at a pace slower than their capabilities?

soldiering

In order for a tactic to be successful, what must it include?

specific resources and time frames

Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market.

star

Google wanted to compete more effectively against Apple, so it offered to buy Motorola Mobility. This is an example of a(n) ____ plan.

strategic

Dezmon, a small parts manufacturer, is looking for quick entry into foreign markets with access to materials available in those markets. Which approach to internationalization would best fit his needs?

strategic alliances

Raj has empowered his senior managers and asked them to increase profitability by 20 percent over the next five years. What has Raj set for his senior managers?

strategic goal

Which of the following would be most likely to cause employees to ignore intermediate- and long-term planning?

strong emphasis on short-term goals such as quarterly profits

A ____ is an example of a first-line manager.

supervisor

Which of the following is an interrelated set of elements functioning as a whole?

system

As a middle manager, Luis sets goals for his staff. Which type of goals would Luis be expected to set?

tactical

Which type of plans are an organized sequence of steps designed to execute strategic plans?

tactical

Which of the following statements is true in the context of selecting the best alternative?

the decision maker can develop subjective estimates and weighs for choosing an alternative

Why is it important for managers to study history?

the historical context can help managers avoid mistakes of others

The Aston studies found that as organization size increases ____.

the link between technology and organization design breaks down

Many builders are using fiber-cement siding to build houses. This siding is best painted with a soy-based, environmentally friendly paint. builder who paints each home with the soy-based paint would be an supporting which general area of social responsibility?

the natural environment

Which of the following represents a major shortcoming associated with the implementation of codes of ethics and ethics training programs?

they often fail to help people deal with the consequences of their actions

Why do operational plans tend to be narrowly focused with short time horizons?

they support tactical goals

Why is it important that those responsible for achieving goals have a voice in developing them?

they will be more committed to plans they have helped shape

The area that increases the difficulty of an organization performing at a high level is a ____.

threat

The ____ is the extent to which new competitors can easily enter a market or market segment.

threat of new entrants

In the growth stage of the product life cycle, the ____.

threat of new entrants increases

Why is planning and decision making important to managers in an organization?

to determine how to allocate resources

Which level of management would make the decision to do business with a foreign subsidiary?

top management

Nour's responsibilities include creating organizational goals and overall strategy for the organization. In terms of her level in the organization, what type of manager is Nour?

top manager

Managers are most prone to error in a condition of ____.

uncertainty

The level of ____ faced by organizations is determined by the degree of homogeneity and the degree of change in their environments.

uncertainty

Which of the following best describes the communication process in a System 4 organization?

undistorted

When are rules and procedures most effective?

when the work is routine

Where is power and authority held in a multidomestic corporation?

with the managers of subsidiaries in host countries

Scientific management evolved at the dawn of the twentieth century because ____.

workers needed to be used more efficiently