Management Final

What is the difference between a group and a team? A team is a collection of people, and a group is a powerful unit of collective performance. A group can also be considered an organization, whereas a team cannot. Teams share norms, but groups don't. A group does not necessarily have a shared goal, and teams always have a shared goal.

A group is a collection of people, and a team is a powerful unit of collective performance.

Routine tasks and paperwork, as well as jobs that help your subordinates grow, are tasks that a manager should not delegate, according to Edgar Schein. should be delegated, according to Maslow. a manager should delegate, according to Edgar Schein. should not be delegated, according to Maslow. a manager should never delegate, according to Frank Gilbreth.

A manager should delegate, according to Edgar Schein

Which of the following is an example of a dysfunctional conflict? two colleagues loudly discussing how to move forward on a project a manager telling an employee that his work visa can be revoked at anytime a small group anxiously sharing an idea with a new manager meeting members openly discussing divergent perspectives a younger and older employee assigned to work on a project

A manager telling an employee that his work visa can be revoked at anytime

During the forming stage of a group or team, the leader should allow people to socialize. establish permanent control. empower team members. encourage disagreement. work through team conflicts.

Allow people to socialize

Online retailer Amazon relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ___________ are part of Amazon's hierarchy culture. An internal focus and valuing stability and control A strong external focus and valuing stability and control An external focus and valuing flexibility An internal focus and valuing innovation and creativity A continual focus on efficiency, cost cutting, and outsourcing

An internal focus and valuing stability and control

People with ________ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance. high self-efficacy high self-monitoring low self-efficacy an internal locus of control an external locus of control

An internal locus of control

Which of the following is NOT one of the five sources of power? legitimate reward coercive appearance expert

Appearance

Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. Recently productivity has been declining globally. Why? Because benchmarks are not being set or are being set too low. Because many companies have implemented enterprise resource planning, integrating business practices. Because companies are more focused on engaging in self-development and organizational citizenship. Because of cloud computing, nations can see how others are doing and competition has slowed.

Because national economies are more interconnected, if one takes a downturn all take a downturn.

________ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration. Eustress Distress Burnout Role overload Role ambiguity

Burnout

Which of the following statements is true about the effectiveness of OD? Managers should engage in organizational change for the sake of change to keep ideas fresh. Change programs are more successful when they are oriented toward achieving quick short-term results only. Change efforts should produce positive results, using multiple interventions, supported by management. Single interventions are more focused and produce better results. OD is more likely to succeed when top managers get out of the way and let middle-level managers lead the process.

Change efforts should produce positive results, using multiple interventions, supported by management

David decided to start running each night as soon as work ended before heading home. He has found that it has helped him to be more attentive to his family when he gets home, and it has made him feel better about his work day. What is he working on? engaging in emotional regulation channeling his emotions identifying his emotional triggers determining his physiological responses defining his "good attitude" behaviors

Channeling his emotions

Employees and customers are treated like a family at State Street Coffee House. Jason and Jill, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their coffee house, Jason and Jill have built a(n) market culture. goal-driven agenda. bureaucracy culture. clan culture. adhocracy culture.

Clan Culture

How is collaboration different from teamwork? Collaboration requires some formal structure. There is no difference; it is the same thing. Collaboration needs a team leader, agendas for meetings, and organization. Having the same perspective is essential for collaboration. Collaboration is more spontaneous, less structured, and less hierarchical.

Collaboration is more spontaneous, less structured, and less hierarchical

_____ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. Measuring Leading Organizing Controlling Planning

Controlling

The essence of self-management is understanding who you are, what you want in life, what you want to accomplish during your life-long journey, and then making it all happen. This pursuit of your dreams or goals is what drives the self-motivation employers are looking for. How will you apply the principles of self-management on a daily basis? Incorrect Response Identify a simple, quick goal to get you started. Take your goals and make long-term, sustainable activities. Create a to-do list for accomplishing your goals. Prioritize the tasks and keep only the high priority ones so you stay focused. Work the plan, but only reward yourself when it is finished.

Create a to-do list for accomplishing your goals

A team composed of people from different departments who are pursuing a common objective is called a ________. For example, Hasbro may bring together employees from manufacturing, design, sales, marketing, and market research to brainstorm new board games for adults. quality circle problem-solving team virtual team cross-functional team workforce

Cross-functional team

Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees. plans goals objectives culture ethics

Culture

The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ______ force for change. market demographic social and political political economic

Demographic

Basic assumptions represent the core values of an organization and are difficult to change. easy to change. can be changed as needed. visible to everyone. written into the mission.

Difficult change

The risk of "wrongful termination" lawsuits is reduced with careful coaching. training and development. discussion at the time of dismissal. documentation. goal setting.

Documentation

When is the cultural tone of a company usually set? during orientation during the hiring process when developing the job posting when writing the job description at an all-staff meeting

During the hiring process

At what point during development are our values set? early adulthood late teens in college early teens mid-thirties

Early teens

Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions? self-monitoring conscientiousness extroversion openness to experience emotional stability

Emotional stability

A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance. holistic wellness employee assistance counterproductive behavior employee engagement career counseling

Employee assistance

Which of the following factors increases an organization's ability to innovate? employees who build relationships with their peers employees who blame others for failure employees with a strong desire to acquire personal wealth employees who possess intrinsic motivation employees with a high tolerance for ambiguity

Employees who possess intrinsic motivation

______ means that anyone can be dismissed at any time for any reason at all, or for no reason. Fair termination Capricious dismissal Quid pro quo Nonrational dismissal Employment at will

Employment at will

Which of the following may be done as a corrective action in the control process? Establish standards. Renew standards. Compare performance to standards. Align processes with goals. Evaluate performance and take action.

Evaluate performance and take action

Which of these tactics exert more overt pressure? rational persuasion consultation personal appeals exchange ingratiation

Exchange

________ power results from one's specialized knowledge. Legitimate Expert Referent Reward Coercive

Expert

Which of the following is NOT a perspective of the balanced scorecard? internal business external processes financial innovation and learning customer

External Processes

Della, the sales manager, just informed her sales team that all sales in March will earn an extra 5 percent commission. The team gets right to work, being motivated by a(n) extrinsic reward. physiological need. high need for power. intrinsic reward. hygiene factor.

Extrinsic Reward

An organizational structure is a set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its environments.

False

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

False

General Electric paid employees who were smokers up to $750 to quit and stay off cigarettes. This program was three times as successful as a different GE "quit smoking" program in which employees received no paid incentives. The $750 in the first program is an example of an intrinsic reward.

False

Jamal feels flushed and his heart starts to beat faster when he hears his coworkers describe customers as ignorant. This response is his emotional regulation.

False

Organizational psychologist Edgar Schein recommends that managers delegate (1) emergencies, (2) confidential matters, and (3) personnel-related matters.

False

Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

False

Reward power results from managers' authority to punish their employees.

False

Those with a high need for achievement may be the least efficient managers because they may resist making decisions that make others resent them.

False

To motivate employees, employers need to primarily focus on fulfilling the top level of Maslow's hierarchy of needs, self-actualization.

False

A(n) ________ group is created to do something productive for the organization and is headed by a leader. For example, this group may be created to develop a new line of skin-care products specifically for people with sensitive skin. dynamic informal normative formal network

Formal

Frank, the owner of a local furniture store that has been in business for 75 years, is retiring. He is selling his store to a new venture capitalist with no roots in the community. As they sit down over coffee at the local deli, what are some things that Frank should share with the new owner about the success of his business? Frank should share the organizational chart, as well as a list of local businesses not to partner with. Frank should share his list of interview questions for hiring new employees. Frank should share his list of buyers and how he negotiated his prices. Frank should share which community events he has already agreed to take part in over the next three years.

Frank should share the culture of the company through stories, rites, and rituals.

Billy has received a mediocre evaluation for the second year in a row. He knows that he has made improvements, but his supervisor just does not seem to notice or in Billy's opinion, care. Billy likes his job and wants to keep it. He listens to what his supervisor says and then his supervisor asks Billy to prepare a written response. Before Billy leaves the room to prepare the response, how should he respond to his supervisor? He could argue each point and offer a defense. He could take deep breaths and then respond nonjudgmentally. He could just repeat back what he heard. He could detour the conversation by asking for something positive. He could accept responsibility and make a change.

He could take deep breaths and then respond nonjudgementally

IKEA employees are inspired to work hard by an anecdote from their Swedish founder, Invar Kamprad, who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. In an essay he recounts how one day he got an alarm clock. "'Now by jiminy, I'm going to start a new life,' he determined, setting the alarm for twenty to six and removing the 'off button.'" Invar Kamprad is an example of a(n) trend. fable. hero. urban legend. key employee.

Hero

________ capital is the economic or productive potential of employee knowledge and actions. Human Labor Social Potential Productivity

Human

____________ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce. Personnel development Contingency planning Job analysis Human resource management Performance appraisal

Human Resource Management

Which of the following is NOT a benefit of teamwork in an organization? increased speed increased stress reduced costs improved workplace cohesiveness reduced destructive internal competition

Increased Stress

Leadership is the ability to ________ employees to voluntarily pursue organizational goals. force reward request compensate influence

Influence

A sales forecast is an example of an organizational control from the _____ area. informational physical human resources financial capital

Informational

Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance. high low external absent internal

Internal

Tech company ITOpportunity has a clan culture; employees have generous perks and are empowered to participate in a way in the company that is fun. The end results are profitability and an enviably low 2 percent turnover rate. A clan culture has a(n) internal focus and values flexibility. strong external focus and values stability and control. external focus and values flexibility. internal focus and values stability and control. continual focus on efficiency, cost cutting, and outsourcing.

Internal focus and values flexibility

Margarita believes that she controls her own destiny. She is a rather shy person who is extremely dependable and responsible, and her coworkers respect her greatly. Margarita has a(n) ________ locus of control and would rate high on the ________ dimension of personality. external; extroversion neutral; agreeableness internal; conscientiousness unstable; openness to experience positive; emotional stability

Internal; Conscientiousness

Peyton's management professor just told her class that the final exam is optional for students like Peyton who currently have an A. Peyton decides to take the exam anyway because she likes the subject and wants to master the material. Peyton is motivated to take the exam by a(n) hygiene factor. physiological need. high need for power. extrinsic reward. intrinsic reward.

Intrinsic reward

What is the benefit of a manager being evaluated by his or her subordinates? It can provide information for the subordinate's performance appraisals. It can let you know who respects you and who does not. It will give you an unbiased opinion of your management style. It will let the subordinates know that you also are being evaluated. It can be helpful for goal setting and personal growth.

It can be helpful for goal setting and personal growth

A ______ summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly." job analysis realistic job preview job specification job description performance appraisal

Job Description

Sylvia had been working as an executive assistant to the president for nearly 25 years, so when she retired, no one had a good idea of all that her job entailed. Before Sylvia retired, Meaghan sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president. Meaghan was performing a(n) behavioral-description interview. performance appraisal. informal appraisal. job rotation. job analysis.

Job analysis

Despite the increase of automation, which jobs are on the rise? knowledge work jobs bookkeeping jobs clerical jobs assembly-line jobs jobs that require unskilled labor

Knowledge work jobs

________ power is power managers have resulting from their formal positions within organizations. Referent Expert Reward Coercive Legitimate

Legitimate

As you start a new job, it is important to focus on your personal adaptability. Which of the following suggestions would increase a person's adaptability? View career changes as challenges. Hold on to the old as it was a lesson learned. Look for solutions. Ask narrow questions, so that the answers are focused. Act like you already know everything so as to impress the boss.

Look for solutions

Which of the following is an inside force for change? domestic competition recession advancements in automation immigration low productivity and turnover

Low productivity and turnover

Which of the following is an example of a proactive change? Mirabel's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem. Mirabel's group sends a product that is nearing its launch date back to the drawing board based on a competitor's superior new offering. Mirabel cannot get permission to hire another person until her group misses several deadlines. Mirabel is constantly "putting out fires," responding to daily crises in her group. Mirabel explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.

Mirabel explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.

Which of the following criterion is NOT a characteristic of the best incentive plans? believable and achievable rewards measurable rewards linked to performance monetary compensation to every employee rewards satisfying individual needs rewards agreed on by the manager and employees

Monetary compensation to every employee

________ is the set of psychological processes that arouse and direct goal-directed behavior. Self-actualization Productivity Self-determination Reinforcement Motivation

Motivation

Which of the following is NOT part of the strategic human resource management process? Plan for human resources needs. Establish a grand strategy. Recruit and select people. Orient, train, and develop personnel. Negotiate employment contracts.

Negotiate employment contracts

_______ are the rituals and ceremonies of a company, as well as the manner of dress, awards, myths and stories told about a company. Observable artifacts of organizational culture Espoused values of organizational culture Enacted values of organizational culture Basic assumptions about organizational culture Invisible artifacts of that industry's culture and values

Observable artifacts of organizational culture

Orchid spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think they should try? Have prospective employees take an intelligence test. Limit the number of employees that each supervisor has. Offer employee benefits, such as flexible work hours. Evaluate employee performance weekly. Wait to provide onboarding until the employee has stayed two months.

Offer employee benefits, such as flexible work hours.

Distributive, procedural, and interactional are components of expectancy theory. goal-setting theory. scientific management. job design. organizational justice.

Organizational Justice

Richard, the store manager at an Old Navy outlet, was speaking with Brescia, his new assistant manager, about the store's system of job relationships; he also explained whom she will report to and who will report to her. Richard said, "This system is one of the things that motivates our employees to work together to achieve our company's goals." Richard was telling Brescia about the store's organizational structure. organizational culture. code of ethics. diversity plan. values statement.

Organizational Structure

Levi teaches fourth grade at a local elementary school. He significantly increased his salary by earning a master's degree in education. Levi's increased salary is an example of pay for performance. profit sharing. a bonus. pay for knowledge. gainsharing.

Pay for knowledge

What is the final step in the strategic human resource management process? Plan future human resources needs. Recruit and select people. Assess success of the recruitment process. Perform appraisals of people. Orient, train, and develop people.

Perform appraisals of people

Which of the following is NOT a component of an innovation system? leadership human capital policies, practices, and procedures structure and processes philanthropic strategies

Philanthropic strategies

Maslow's levels of needs, in order from lowest (most basic) to highest level, are self-actualization, esteem, love, safety, and physiological. safety, love, esteem, self-actualization, and physiological. physiological, safety, self-actualization, esteem, and love. safety, physiological, esteem, love, and self-actualization.

Physiological, safety, love, esteem, and self-actualization.

_____tend to have a narrow span of control, whereas _____ have a wide span of control. First-line supervisors; presidents Managers; owners Shift supervisors; floor managers Presidents; first-line supervisors First-line supervisor; shift supervisors

Presidents; first-line supervisors

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change because Walmart already had a very effective technology tracking system in place before it implemented RFID. reactive incremental cultural responsive proactive

Proactive

Meili's employer distributes checks at the end of each quarter, representing an equitable portion of 5 percent of the company's pretax profits for the previous quarter. These are ________checks. pay for performance pay for knowledge profit sharing bonus gainsharing

Profit sharing

Standards are best measured when they are broad. quantifiable. narrow. efficient. ethical.

Quantifiable

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople increased significantly, the company reduced destructive internal competition. increased productivity. increased speed. reduced costs. improved quality.

Reduced destructive internal competition

________ power derives from one's personal attraction. Legitimate Reward Referent Coercive Personalized

Referent

Which of the following is NOT one of the five stages of team development? norming storming performing adjourning reforming

Reforming

A successful organization can involve its employees in the control system in all of the following ways EXCEPT setting realistic performance results. emphasizing development and improvement. encouraging good communication and mutual participation. regulating its behavior. presenting data in understandable terms.

Regulating its behavior

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm's tuition-reimbursement policy helps its employees meet their ________ needs. love esteem self-actualization safety physiological

Self-actualization

On the first day of class, your teacher walked in and told everyone to look to the left and to the right at the people sitting next to them, because at the end of the semester only one of them would still be in the class with a passing grade. The teacher stated a self-serving bias. fundamental attribution bias. self-fulfilling prophecy. race/ethnicity stereotype. recency effect.

Self-fulfilling prophecy

________ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment. Project Cross-functional Work Self-managed Virtual

Self-managed

Which of the following is NOT a trait of emotional intelligence? self-awareness self-sufficiency relationship management social awareness self-management

Self-sufficiency

Due to recent budget shortfalls, Muna is being forced to lay off 50 employees at her firm. She plans to offer a severance package that may be small, but it is still something. Muna also wants to be sure to protect the reputation of the company so that future layoffs will not be required. How will she be able to protect the reputation of the company while laying off so many employees? She should have the laid off employees sign a nondisparagement agreement. She should complete an exit interview with each laid off employee. She should transfer employees to jobs overseas at another location. Instead of laying off the employees, she should demote them so that payroll is less. She should force retirements and then lay off until she reaches the number needed for the budget.

She should have the laid off employees sign a nondisparagement agreement.

A _______ is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. quality circle group panel collaborative unit team

Team

Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) __________ advancement or force. technological social or political market inside demographic

Technological

Rick's Cafe is a new restaurant in town. It has Rick, (the owner), five waitstaff, two cooks, a busboy, and a hostess. He is considering hiring a manager for the restaurant and asks for your thoughts. What advice would you give him? Although the cafe is small, a middle manager would allow Rick to mingle more with the customers. The cafe is large enough in size that it needs a middle manager. A manager would allow Rick to take time off for a vacation. A manager would enable him to divide the labor but may also cause him to lose some authority.

The cafe is small enough in size that it can be maintained as a flat organization without a middle manager.

________ is the process of having two people or groups play opposing roles in a debate to better understand a proposal. The dialectic method Positive conflict Devil's advocacy Groupthink Storming

The dialectic method

According to Herzberg, which of the following is an example of a motivating factor? the work itself pay working conditions company policy supervisors

The work itself

At Haptic Manufacturing, all employees are required to take safety training every six months. The top executives understand the importance of the training but also know that putting all employees through the training every six months is down time for the plant. They have devised a way to have all employees take the training that will keep the plant fully operational and compliant with the training requirement. How do you think they solved the problem? They developed on-the-job learning and development. They required off-the-job learning and development. They created cross-sector teams so no one team had to shut down. They hired a trainer to go to each employee individually.

They created microtrainings which could be done on breaks.

Which of the following are true of leaders? They conduct planning. They organize. They rally others. They implement a vision. They direct and control.

They rally others

How do employees find out how well they are doing? through task identity through task significance through choices through feedback through skill variety

Through feedback

Why should you practice self-compassion? to increase your career competency of positive approach and teach you to be kind to others to increase your openness to change and reduce your need to be perfect to help you understand that your worth is conditional to allow you to appreciate the difference between a good person and a bad decision to make it easier to hide your mistakes while empathizing with others

To increase your openness to change and reduce your need to be perfect

Why would an ability test be given during an interview? to test how accurately a person can type to test someone's foreign language fluency to test someone's need for achievement to test someone's resilience to test someone's ability to retain information

To test how accurately a person can type

The ________ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders. attribute quality behavior trait contingency

Trait

What is a prerequisite to effective leadership? situational leadership transformational leadership transactional leadership contingent leadership laissez-faire leadership

Transactional leadership

A group is defined as two or more freely interacting individuals who share norms, share goals, and have a common identity.

True

A job specification describes the minimum qualifications a person must have to perform the job successfully. For example, a job specification for an editor may require all editors to have flawless grammar skills.

True

Controls allow top management to decentralize decision making at lower levels within the organization.

True

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

True

Leaders manager, and managers lead, but the two activities are not synonymous.

True

Leadership is the ability to influence employees to voluntarily pursue organizational goals.

True

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

True

The Family and Medical Leave Act requires employers to provide 12 weeks of unpaid leave for medical and family reasons, including for childbirth, adoption, or family emergency.

True

The control process begins with establishing standards.

True

The majority of workplace learning informal

True

The marketplace is becoming less homogeneous and moving toward more niche products.

True

Thirty-two new employees from Market Enterprises are attending orientation, receiving information about company policies, and filling out various forms. These employees comprise a group.

True

Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.

True

Walt Disney Company's investment of $1 billion into a wearable technology that it hopes will revolutionize the way visitors spend money at Walt Disney World, featuring a website ("My Disney Experience") and data-collecting wristbands ("MagicBands") that interact with scanners throughout the 40-square-mile theme park, is an example of proactive change.

True

To help you become more self-aware, which of the following would NOT be beneficial? Take the time to reflect. Write down your priorities. Learn your strengths and weaknesses. Avoid the Dunning-Kruger effect. Understand what we give to others.

Understand what we give to others

How are values different from attitudes? Values are consistent over time. Values are directed toward specific objects. Values are a learned predisposition toward an object. Values directly influence our behavior. Values have three components.

Values are consistent over time

A(n) _____ budget is one that can be adjusted over time for changing environmental conditions. operating incremental zero-based variable cash

Variable

When do managers make mistakes? when treating people like other resources when implementing a company's vision and strategic plan when executing plans and delivering goods when being inspirational when responding to and acting for followers

When treating people like other resources

Which teams are usually permanent? project teams cross-functional teams work teams self-managed teams virtual teams

Work teams

A press conference was held and a new commissioner was announced by the governor. The acting commissioner was not aware of the change and was not able to make an announcement to staff prior to the press conference. The rumor mill started as soon as the press conference ended that the agency was being dismantled and all the employees would be laid off. Was this a reasonable response to the change? Yes, because there was a climate of mistrust. Yes, because there was surprise and fear of the unknown. No, because there was a fear of failure. No, because, there was a history of disruption of group relationships. Yes, because there was a lack of a reward system.

Yes, because there was surprise and fear of the unknown

Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she gave him was not exactly what he was expecting. Noreen is motivated by a need for achievement. intrinsic rewards. a need for power. self-determination. a need for affiliation.

a need for achievement

Which of the following is a step in the control process?

complete a job redesign evaluate opportunities I compare work units to one another implement TQM establish standards Establish Standards

Matthias wants to change the reward system to be more team-focused and less individual-focused. He has met with managers at each level, put out an e-mail blast to all employees so no one would be expecting the employee of the month announcement, and he posted the criteria that would be evaluated by a team for the reward. He thought he had covered all of his bases, so when he received an anonymous e-mail from an upset employee about the change, he was caught off guard. What did Matthias NOT realize would be an impact of the change? how strongly the company needs the proposed change how capable the employees are of handling the change how pessimistic employees are about the change how managers deliver the message impacts employees

how any change he made would have an impact across the entire organization

In a ______ culture, employees are expected to work hard, react fast, and deliver quality work on time. market clan hierarchy adhocracy socialization

market

Firms such as Patagonia and Seventh Generation actively collect information about customer preferences and try to address them in their new products. Patagonia and Seventh Generation are actively trying to adapt to shareholder, customer, and market changes. social and political pressures. human resource concerns. managers' behavior. technological advancements.

shareholder, customer, and market changes.