Management Quiz #4 over Chapter #4

According to the text, a study on Twitter postings indicated that mood is lowest at what time of day ?

4 A.M.

Definition of emotion regulation ?

?

Surface acting is defined as ?

?

? is a generic term that covers a broad range of feelings that people experience.

affect

? describes the varying levels of strength with which people experience the same emotion.

affect intensity

Which theory demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction ?

affective events theory

What is an emotion ?

an intense feeling directed at someone or something

According to the text, all of the following have an effect on mood EXCEPT which of the following ?

appetite

Historically, emotions in the workplace were thought to be ?

detrimental

Individuals in a negative mood are better able to ? than those in a positive mood.

discern truthful information

Research has indicated that ? is critical to rational thinking ?

emotion

The disparity that exists when an employee must project one emotion while actually feeling another is called ?

emotional dissonance

Which term refers to a person's ability to perceive emotions in the self and others, understand the meaning of these emotions, and regulate one's emotions accordingly ?

emotional intelligence

? is defined as an employee's expression of organizationally desired emotions during interpersonal transaction at work.

emotional labor

Studies suggest that moral judgements are based on ? rather than ?.

feelings; cognition

Emotion regulation is best described as ?

identifying and modifying the emotions that you feel

The fact that mot people believe that weather impacts mood, despite evidence that suggests weather and mood are not connected, is an example of what ?

illusory correlation

The six universal emotions agreed upon by many researchers includes all of the following EXCEPT ?

jealousy

What has been shown to increase our ability to shape our responses, both behavioral and emotional ?

mindfulness

Based on affective events theory, employees should ?

pay attention to emotion

Which of the following is true regarding emotions and decision making ?

positive emotions enhance problem-solving skills

The relationship between moods and job attitudes is ?

reciprocal

High scoring emotional intelligence employees outperform low-scoring emotional intelligence employees in which of the following tasks ?

sales

Antoinette was a new supervisor at work and wanted to try and be the best inspirational leader that she could be. Toward that end, Antoinette should focus on ?

sharing positive emotions

Emotional intelligence and job performance are ?

somewhat correlated