Management test

The recommended way to look at resistance to change is to view it as caused by

participation/suggestions by employees.

is the idea that organizations tend to be more effective when they are structured to fit the demands of the situation.

Contingency approach

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?

narcissism

The levels of organizational culture are

observable artifacts, values, and basic underlying assumptions.

Which of the following cannot be deduced in an organizational chart?

organizational culture

______ values are the explicitly stated values and norms that are preferred by an organization.

Espoused

leadership theory is based on the idea that people have beliefs about how leaders should behave and what they should do for their followers.

Implicit

An example of internal force for change is

Internal business processes

__________ are intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed by or aligned with those of the organization.

Organizational politics

◦is the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

Organizational culture

◦__________ leadership focuses on increased benefit to others rather than to oneself.

Servant

_______ is the number of people reporting directly to a given manager.

Span of control

An artifact is

a physical manifestation of an organization's culture.

Bill wants to work for the Chocolate Factory. He applies for a job and at the same time tries to find out as much as he can about the company on the Internet. He also asks his friend Charles, who already works there, about the work environment and employee benefits that the company offers. Which phase of organizational socialization is Bill currently in?

anticipatory

In the _________ phase of organizational socialization, employees master important tasks and roles and adjust to their work group's values and norms.

change and acquisition

Sarah used an influence tactic on Gerald and got him to enthusiastically agree to her proposal. Gerald demonstrated initiative and persistence while completing the assignment. Gerald's response is an example of

commitment

Queen Electric is structured around five primary business divisions: Queen Power, Queen Oil & Gas, Queen Energy Connections, Queen Transportation, and Queen Digital. These business areas are subdivided further into either product or geographic divisions. What kind of structure has Queen Electric adopted?

divisional

You are late in the preparation of the computer graphics for your final report and presentation. You run into a friend who is great at computer graphics just as he is heading out of the office at the end of the day and say, "I need your help for my project. If you could come back for two or three hours tonight and help me with these graphics, I will complete those spreadsheets you have been complaining about." Which influence tactic are you using with your friend?

exchange

Edward has been a project assistant for ABC Corporation for five years. Recently he was asked to train Harriet, a new employee. He suggests that she use an Excel worksheet to lay out the projects she is currently working on, and she complies. He is using _______ power.

expert

The leadership theory that is based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them is

leader-member exchange.