Managing People Test 4

Which of the following statements about incivility is false?

Incivility results from interactions with coworkers, but not from bosses or subordinates.

Which of the following should a person do to avoid conflict?

Stop Ignoring conflict.

A group member who says ________ is performing a maintenance role.

"Juan, you have been quiet lately. What do you think?"

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.

Avoiding

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.

Composition

Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style.

Conceptual

________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

Mediation

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.

Moral character

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Personality

A global mind-set is an increasingly valued _________ trait.

Task-Oriented

The ___________ styles are inappropriate when the issue is important to you.

avoiding and obliging

Which of the following are the 3 Cs of team players?

committed, collaborative, competent

Forms of trust include all of the following except

constructive

In making a decision,

evidence forms the basis of the decision.

Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision.

evidence or data

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.

idea generation

Which of the following is not a symptom of groupthink?

illusion of unanimity

Which of the following is an organizational function of a group?

implementing complex decisions

Which of the following is not a situation that commonly produces workplace conflict?

individual needs being met

Which three roles are especially important to groups?

initiator, orienter, energizer

Which of the following is not an advantage of group decision making?

less pressure to conform

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

the dialectic method

An individual who enjoys working with others and enjoys social interactions in which opinions are openly exchanged exhibits which decision-making style?

Behavioral

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.

Confirmation

A(an) _______ tree is a graphical representation of the process underlying decisions.

Decision

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.

Elaborator

Which of the following tips should be used by employees having a personality conflict with another employee?

Emphasize problem solving and common objectives.

A ________ is a set of expected behaviors for members of the group as a whole.

Group Role

In which stage of the group development process are group members asking, "How can I best perform my role?"

Preforming

________ teams are assembled to tackle a particular problem, task, or project.

Project

Which of the following is one of the assumptions underlying nonrational models of decision making?

Rational decision making is a struggle.