Managing People Test 4
Which of the following statements about incivility is false?
Incivility results from interactions with coworkers, but not from bosses or subordinates.
Which of the following should a person do to avoid conflict?
Stop Ignoring conflict.
A group member who says ________ is performing a maintenance role.
"Juan, you have been quiet lately. What do you think?"
________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.
Avoiding
Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.
Composition
Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style.
Conceptual
________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.
Mediation
___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.
Moral character
________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.
Personality
A global mind-set is an increasingly valued _________ trait.
Task-Oriented
The ___________ styles are inappropriate when the issue is important to you.
avoiding and obliging
Which of the following are the 3 Cs of team players?
committed, collaborative, competent
Forms of trust include all of the following except
constructive
In making a decision,
evidence forms the basis of the decision.
Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision.
evidence or data
The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.
idea generation
Which of the following is not a symptom of groupthink?
illusion of unanimity
Which of the following is an organizational function of a group?
implementing complex decisions
Which of the following is not a situation that commonly produces workplace conflict?
individual needs being met
Which three roles are especially important to groups?
initiator, orienter, energizer
Which of the following is not an advantage of group decision making?
less pressure to conform
A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.
the dialectic method
An individual who enjoys working with others and enjoys social interactions in which opinions are openly exchanged exhibits which decision-making style?
Behavioral
In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.
Confirmation
A(an) _______ tree is a graphical representation of the process underlying decisions.
Decision
An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.
Elaborator
Which of the following tips should be used by employees having a personality conflict with another employee?
Emphasize problem solving and common objectives.
A ________ is a set of expected behaviors for members of the group as a whole.
Group Role
In which stage of the group development process are group members asking, "How can I best perform my role?"
Preforming
________ teams are assembled to tackle a particular problem, task, or project.
Project
Which of the following is one of the assumptions underlying nonrational models of decision making?
Rational decision making is a struggle.