Managing ppl chp 1
High social monitors
--are sensitive to the types of behaviors the social environment expects from them. --Their ability to modify their behavior according to the demands of the situation they are in and to manage their impressions effectively are great advantages for them --They are rated as higher performers and emerge as leaders --They are effective in influencing other people and are able to get things done by managing their impressions. --As managers, however, they tend to have lower accuracy in evaluating the performance of their employees. It seems that while trying to manage their impressions, they may avoid giving accurate feedback to their subordinates to avoid confrontations, which could hinder a manager's ability to carry out the Controlling function
Hindsight bias is the opposite of framing bias
F
Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.
F
T or F Research indicates that older employees exhibit higher absenteeism
F
T or f Surface level traits affect interpersonal interactions only after ppl have known each other a long time
F
T or f deep level diversity traits are more important for early interactions
F
T or f reasonable accommodation for religious reasons doesn't require schedule modifications
F
T or f. Research shows that consensus decision making is less accurate and can even make group members feel less satisfied with a decision
F
Motivation is a function of the interaction between performance, ability and environment.
F Performance is a factor of motivation, ability and eveironment
Most difficult step of rational decision making process is establishing the decision criteria
F. Generating alternatives is
Grace is a college student and likes to sleep in past noon. She assumes that college students in general prefer to sleep late. What is this an ex of
False census error
When ppl consider themselves like other ppl and overestimate similarities to other ppl they are making a
False census error
Ability refers to
Having skills and knowledge to perform a job
Are ppl high or low in openness more likely to start own business
High
What is not a benefit if effective management of diversity
Higher productivity of operations and diverse workforces create cheaper products
Which is an unrealistic assumption made in rational decision making model
Ppl wnat to make optimal decisions
Correct order of the creative decision making model
Problem identification, immersion, incubation, illumination, verification and application
Title VII of the Civil Rights Act of 1964
Prohibits discrimination in employment with regard to race, color, sex religion and national orgin
What is an approach to address the similarity attraction phenomenon
Provide management training problems to make managers aware
What's the correlation between stress and exercise
Regular exercise increases bodies ability to draw oxygen out of the air, combating stress
Which stressor causes the worst performance
Role ambiguity
Grace can't stop thinking about negative feedback from her boss this is
Rumination
Mike went to his friend Abe's house with nick. Nick said that was the brightest orange cat he's ever seen which Mike responded that he didn't notice the cat bc he was so focused on the dog. This is
Selective visual perception
Conrad knows that he sh flexible enjoys challenges and is concerned about security of job. Which emotional intelligence building block has he built
Self awareness
The car ahead was traveling very slow and the driver said must be a girl. This is
Stereotyping
hindarance stressors
Stressors that detract from personal goals and prevent personal growth
3 white men and 3 black females, how will the fauktline be
Strong
Cashier smiles when I yell at them
Surface acting
Example of nonprogrammed decision is deciding whether to merge with another firm
T
Goal setting is one of the most influential theories of motivation.
T
If bill complains all the time that his lectures are boring then he is demonstrating high consistency.
T
Strong social networks reduces stress T or F
T
T or F. A decision rule is automated response to a problem or issue that occurs frequently
T
T or F. Our visual perception is bias bc we do not perceive objects in isolation
T
T or f one of the explanations for the wage gap between men and woman is that woman pursue occupations that are power payed then men
T
T or f our rationale provided for the existence of the glass ceiling for women is that women are viewed as being more passive and submissive compared to male
T
T or f research suggests that some employees may be stigmatized if they were hired under affirmative action program
T
The phenomenon of "the folly of rewarding A while hoping for B" suggests that at times, people are rewarded for the wrong kind of behavior.
T
To increase the effectiveness of performance meetings, increase employee participation.
T
Workplace stressors indicate
The fragmented fashion that we do work bc of info overload impacts mental sharpness and creativity
Strategic Decisions
Those setting the course of the organization
Removing ur hat during the anthem is an example of
Tradition
Organizational way to manage stress
Training supervisors to be aware and sensitive to work life demands
nominal group technique
a decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group Not questionaires
Low distinctiveness is characterized by
a person behaving the same way in different situations.
job enrichment
allows workers more control over how they perform their own tasks.
Faultlines
an attribute along which a group is split into subgroups
escalation of commitment
an increased commitment to a previous decision in spite of negative information
glass ceiling
an invisible limit on women's climb up the occupational ladder
In expectancy theory, valence is
anticipated satisfaction that will result from outcome
First impressions
are resilient even in the face of contrary evidence.
According to the formula for the motivating potential score of a job, the most important elements in deciding motivation potential are
autonomy and feedback
When a store manager is low on product he puts an order in, this is an example of
decision rule
genuine acting
displaying emotions that are aligned with emotions that are actually felt
Individuals who expect yearly wage increases without exhibiting increased performance may be labeled
entitleds
stressors definition
events or environmental agents responsible for initiating the stress response by elevating levels of adrenaline and forcing a physical or mental response
Bill is a qb and rarely complains about refs. He and the whole team complained about this ref though. The fact that Bill rarely complains suggests he has
high distinctiveness
Nejah is reading a report on employee justice perceptions. The article notes which of the following points?
high levels of justice create higher levels of organizational citizenship behaviors
A fashion designer who creates pieces for a large fashion house for a New York or Paris runway show has
high task identity
Entitleds
individuals who expect to receive a lot without giving much in return
Building blocks of emotional intelligence
self-awareness, self-management, social awareness, relationship management
overconfidence bias
the bias in which people's subjective confidence in their decision making is greater than their objective accuracy
Task identity refers to
the degree to which a person is in charge of completing an identifiable piece of work from start to finish
Person-organized fit
the degree to which a person's personality, values, goals, and other characteristics match those of the organization
Interactional Justice
the degree to which others are treated with dignity and respect
Groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives Don't question morality of group
framing bias
the tendency of decision makers to be influenced by the way a situation or problem is presented to them
hindsight bias
the tendency to believe, after learning an outcome, that one would have foreseen it
Study findings on personality indicate
we are more emotionally stable and more organized between the ages of 20 and 40.
What personality trait is very curious and creative
Openness
Claudia is a salesperson with a major department store chain that is currently running a "secret coupon sale." The program allows the salesperson to randomly award a savings coupon to any shopper of the salesperson's choice. Who the salesperson chooses to award the coupon to is a(n) a. strategic decision. b. tactical decision. c. operational decision. d. programmed decision.
Operational
Terminal value
A lifelong goal or objective that an individual seeks to achieve Ex inner harmony
cultural intelligence
A person's capability to understand how a person's cultural background influences one's behavior.
Consensus Decision Making
A process whereby a group of individuals share ideas, solutions, and concerns to find a resolution to a problem that all members of the group can accept.
proactive personality
people who identify opportunities, show initiative, take action, and persevere until meaningful change occurs Good at making friends
Instrumental values
preferable modes of behavior or means of achieving one's terminal values
What is deep level diversity?
Aggressiveness
Phase of stress where an outside jolts and individual insisting something must be down
Alarm
self-efficacy
An individual's belief that he or she is capable of performing a task.
intuitive decision-making model
Arriving at decisions without conscious reasoning. The model argues that in a given situation, experts making decisions scan the environment for cues to recognize patterns.
How to deal with someone with a high level of negative affectivity
Ask them for specifics of what's wrong
What is not a accommodation for disabled employee
Assignment of their jobs to others
Ethnocentrism
Belief in the superiority of one's nation or ethnic group.
A way to individually manage stress
Break workdays into smaller parts to create a state if flow
Job Specialization
Breaking down tasks to their simplest components and assigning them to employees so that each person would perform few tasks in a repetitive manner.
positive emotions
Can lead to upward positive spirals of good emotions
While negative reinforcement can increase the desired behavior, it also runs the risk of
Creating unexpected outcomes that affect desired behavior
innovation vs creativity
Innovation; begins with creative ideas but involves planning Creativity; generating new ideas
If u don't have relevant expertise in th issues to make a decision should avoid what method
Intuitive decision making
What dimension describes who likes to have clarity and closure
Judgement
At some point in your career you may be different then others. What would be a good advice
Know your rights
I am really concerned that I won't be able to remember the place when you put me in maybe you should put someone else is an example of?
Low self efficacy
agreeableness means ....
Nice tolerant sensitive and kind
When an individual is attempting to emphasize but never less is displaying emotions they don't feel they are engaging in
Deep acting
Which is accurate about decision making model is accurate
Dynamic nature of todays organizations including structural changes and cost cutting have driven creativity
bounded rationality model should be used when
Minimum criteria are clear
Ex of a question requiring an operational decision response is
How often do I go back to stockroom to get additional products?
Good advice for a company trying to enhance organizational creativity is
Incorporate creative behavior into the performance appraisal process
Ramone feels that he was unfairly passed over for a promotion at his firm. How might he deal with the perceived inequity?
Increase his outcomes
Negative reinforcement
Increases desired behavior
Telecommuting...
Increases job performance and decreases turnover
Work-life conflict...
Increases work hours and dual income households have greater work life conflict
What decision-making to use when goals are unclear, time pressure and have experience with problem
intuitive decision making
Employee autonomy
letting workers determine how to address the issue (may include make minor changes to current process or roles)" Increases motivation