MGMT 101 Chapter 7: Communicating

Indiscrimination

A communcation barrier that resuts when people ignore differences and overemphasize similarities

Resistance to change

A communication barrier in which a message is rejected or not clearly received because the receiver fears the change that it announces

Frozen evaluation

A communication barrier in which a person assumes that a situation will never change

Allness (know-it-allness)

A communication barrier in which a person assumes that... (1) it is possible to know and say or write everything about a subject, or (2) what is said or written is all that is important

Inference-observation confusion

A communication barrier in which people fail to distinguish between what they see or hear and what they conclude from that information

Point and associating

A communication barrier in which people react incorrectly to a word or a label instead of grasping the situation or fact to which it refers

Blindering

A communication barrier in which someone accepts artificial boundaries as true limitations on physical or mental activity

Bypassing

A communication barrier in which the sender and receiver miss each other with their meanings. It occurs if they use the same words but assign different meanings to them or if they use different words and assign the same meanings to them

Status or position

A communication barrier that occurs when one is unduly influenced by the organizational standing of a sender or receiver

Polarization

A communication barrier that occurs when people treat a contrary situation, where there is room for compromise, like a contradictory situation, where there is no room for compromise

Nonverbal communication

A form of communication that transfers meaning without words

Indifference

A nonchalant, unconcerned attitude by either a sender or a receiver that has an undesirable effect on the other party's attitude

Person to person communcation

An exchange of meanings between two individuals

Grapevine

An organization's "jungle telegraph;" an informal communications system created by the people themselves

Feedback

Confirmation of the message that was received

Communication

The transfer of meaning