MGMT 300
Goals should be easy for employees to feel motivated so that they can achieve them easily, which in turn increases their motivation level.
False
Homogeneous top management teams tend to be broadminded in their perspectives
False
In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor
False
Lack of trust is perhaps the biggest obstacle to organizational change
False
Making a choice is the most significant part of the decision-making process.
False
Managers will frequently look for new information that contradicts their instincts or original point of view.
False
Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with today's global and multicultural environment
False
Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture
False
Most organizations that cut benefits during the recent recession plan to restore them in the near future.
False
Most people underestimate their ability to predict uncertain outcomes.
False
One of the biggest benefits of planning is that, in turbulent environments, plans create greater organizational flexibility
False
One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"
False
Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.
False
Organizing defines what to do while strategy defines how to do it
False
People change starts with training everyone in the organization
False
Quick response to external changes is an advantage of vertical functional structure.
False
Reengineering basically means preserving the past by establishing the sequence of activities by how work was done.
False
Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women
False
Research shows that realistic job previews lower employee satisfaction and increase turnover
False
Restraining forces can be thought of as problems or opportunities that provide motivation for change within the organization.
False
Solicitation with the promise of reward is the highest level of sexual harassment.
False
Survey feedback enhances the cohesiveness and success of organizational groups and teams
False
The BCG (Boston Consulting Group) matrix evaluates SBUs with respect to their business growth rate and geographical location
False
The CEO of Andre's Autos, Inc. must do all of the planning for the company because that is the way to do things in today's workplace.
False
The Equal Pay Act prohibits differences in pay on account of race.
False
The behavioral style is often adopted by managers who like to consider complex solutions based on as much data as they can gather.
False
The essence of formulating strategy is choosing how the organization will conform to become like its key competitors in the industry.
False
The formulation stage involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out.
False
The functional structure is appropriate when the primary goal is innovation and flexibility.
False
The idea in the large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.
False
The most effective managers are consistent in using their own decision style rather than shifting among styles.
False
The principle of unity of command suggests that managers within an organization should reach agreement on the goals and objectives of the organization
False
The traditional dimension of diversity can be acquired or changed throughout one's lifetime
False
The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
False
Today's workers are younger than ever before
False
Trend management is looking at trends and discontinuities and imagining possible alternative futures.
False
Two employees in Stacey's department quit, which is normal for her department. She is faced with the decision to fill these positions. This would be considered a nonprogrammed decision
False
When an organization uses a differentiation strategy, it strives for internal efficiency.
False
When considering decisions, the mind often gives disproportionate weight to the last information it receives
False
Administrative and political decision making procedures and intuition have been associated with high performance in unstable environments in which decisions must be made rapidly and under more difficult conditions.
True
An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations
True
An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.
True
At Fox End, people are grouped together in departments by common skills and work activities, including a sales department and a production department. This is an example of vertical functional approach
True
Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding.
True
Brainstorming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making.
True
Evidence shows that people who make poor decisions under the influence of strong emotions tend to continue that behavior in the future
True
Finding the right people to apply new information technology for ebusiness is a current strategic issue of particular concern for HR managers.
True
For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy
True
Goals are most effective when they are specific, measurable, challenging and linked to rewards.
True
Goals are typically stated in quantitative terms
True
Good intuitive decision making is based on an ability to recognize patterns at lightning speed.
True
Groupthink refers to the tendency of people in groups to suppress contrary opinions.
True
Hiring and keeping quality employees is one of the most urgent concerns for today's organizations
True
If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.
True
In the unfreezing step, participants must be made aware of problems and be willing to change
True
Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face
True
Most bad decisions are errors in judgment that originate in the human mind's limited capacity and in the natural biases of the manager
True
Of executives whose companies had no formal strategic planning process, about half said they were dissatisfied with the company's development strategy
True
One of the limitations of setting goals and making plans is that they can get in the way of creativity.
True
Organizational change refers to the adoption of a new idea or behavior by an organization
True
Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.
True
People who prefer simple, clear-cut solutions to problems use the directive style.
True
Point-counterpoint is a decision-making technique in which people are assigned to express competing points of view.
True
Prevention and preparation are the two stages of crisis management
True
Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook
True
Recruiting activities can be divided into (1) internal recruiting including "promote from within" policies, and (2) external recruiting including the use of headhunters.
True
Research has shown that strategic thinking and planning positively affect a firm's performance and financial success.
True
Risk propensity refers to the willingness to undertake risk with the opportunity of gaining an increased payoff.
True
Satisficing behavior occurs when we choose the first solution alternative that satisfies minimal decision criteria regardless of whether better solutions are expected to exist.
True
Service firms include banks, hotels, and law firms
True
Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act
True
Some companies hire competitive intelligence professionals to scan the external environment and provide data and research on relevant domestic and global trends.
True
Step one in the managerial decision-making process is recognition of decision requirement.
True
Stereotypes assume that all members of a group have the same characteristics.
True
The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments
True
The approach that managers use to make decisions usually falls into one of three types - the classical model, the administrative model, and the political model
True
The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change
True
The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure.
True
The disparity between existing and desired performance levels is the need for change
True
The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated
True
The dog, according to the BCG Matrix, is a poor performer.
True
The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.
True
The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services
True
The pure functional structure is appropriate for achieving internal efficiency goals.
True
The task environment sectors are the most relevant to strategic behavior and include the behavior of competitors, customers, suppliers, and the labor supply.
True
Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.
True
Training is one of the most frequently used approaches to changing people's mindsets
True
Two possible tactics for overcoming resistance to change are coercion and negotiation.
True
Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization
True
Exit interviews are valuable HR tools only if the departing employee leaves voluntarily
False
Front-line managers have the final responsibility for strategic planning.
False
A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a business plan
False
Affirmative action requires that an employer take positive steps to guarantee promotion from within
False
Aspects of both functional and divisional structures simultaneously in the same part of the organization are combined in the virtual network approach
False
Certainty in the environment is usually associated with decentralization.
False
Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.
False
Competitive advantage refers to the set of decisions and actions used to formulate and implement strategies
False
Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.
False
Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from that of competitors.
False
Defining operational goals and plans occurs in the execution phase of the organizational planning process
False
Executives acquire information about external opportunities and strengths from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction.
False
A diverse workforce is better able to anticipate and respond to changing consumer needs
True
A person who sees the need for and champions productive change within the organization is called an idea champion
True
A change agent is an OD specialist who contracts with an organization to facilitate change
True
A desired future state that the individual or organization attempts to realize is a goal.
True
