MGMT 3000 exam 3 review

the anticipated satisfaction that will result from an outcome.

In expectancy theory, valence is

True

Organizational change can be either radical or incremental.

feelings of certainty.

People resist change for all of the following reasons EXCEPT

conformity

People's tendencies to behave consistently with social norms is

consideration

People-oriented behaviors are also called

charisma

The ability to attract others, win their admiration, and hold them spellbound is

reward

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.

power

The ability to influence the behavior of others to get what you want is

trust

The key factor in the effectiveness of transformational leadership is

leads to the determination of how much involvement leaders should seek in making decisions.

The leadership decision tree

the more unique your resource, the more power you will have.

The relationship between dependency and power suggests

True

Those employees who feel they can perform well under a new system will be more committed to change.

Servant leaders

feel an obligation to their employees, customers and the larger community.

A piece rate system

is a program where employees are paid on the basis of individual output produced.

False

t/f People do not welcome change whether it is favorable or not to them.

False

t/f Resistance to change is never a positive force for an organization.

Active listening involves

taking time to understand the points being made.

assume needs are hierarchically-based

Alderfer's theory of motivation does all of the following EXCEPT

communications experts suggest using "but" not "and" in crucial conversations.

All of the following are aspects of crucial conversations EXCEPT

the theory suggests that improving the environment only goes so far in motivating employees.

All of the following are criticisms of Herzberg's theory of motivation EXCEPT

role reversal.

All of the following are examples of intrapersonal conflict EXCEPT

find areas of agreement with the speaker.

All of the following are rules for active listening EXCEPT

taking things slowly; do not suggest a crisis is imminent

All of the following factors are important when unfreezing for planned change EXCEPT

You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating.

All of the following statements are correct with regard to determining your BATNA EXCEPT

people with a negative self-concept view change as an opportunity.

All of the following statements regarding reasons employees resist change are correct EXCEPT

when people react negatively to change, they experience negative emotions, but are no more likely to leave the firm than they would be in a firm that was not undergoing organizational change.

All of the following statements regarding resistance to change are correct EXCEPT

influence

Attempting to get others to do what we want is

conscientiousness

Being organized, systematic, punctual, achievement-oriented and dependable are characteristics of the personality trait

ritten by the sender and can be read any time by the receiver.

Communication that is asynchronous

other departments.

Communication usually travels diagonally to

interpersonal conflict.

Conflict between two individuals such as coworkers is

presentation

During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported?

refreeze

Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?

a press release

External communication about a client's product or service created for specific receivers is

Create a job security clause in the employment contract.

How could a firm best satisfy an employee's safety needs?

supportive

If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective.

Change the composition of the team by separating the individuals at odds.

If there is conflict between two members of a team and the underlying reason for the conflict is personality differences, what is a viable way of managing the organizational conflict?

have a strong need to be successful.

Individuals with a high need for affiliation

participative

Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style.

suggests once basic needs are satisfied, higher order needs become motivators.

Maslow's hierarchy of needs theory of motivation

food

Maslow's physiological needs may be satisfied by:

research does not support the argument that satisfied needs no longer motivate behavior.

Maslow's theory of motivation is criticized because

employee needs are ordered.

Maslow's theory of motivation suggests

Women focus on intuition in communicating; men on data.

Men and women tend to differ in their communication styles. Which of the following statements regarding those differences is correct?

Servant leadership

is a leadership approach that defines the leader's role as serving the needs of others.

rational decision making.

Political behaviors in organizations include all of the following EXCEPT

expert power.

Power that comes from knowledge and skill is

subordinates

Recent surveys indicate that managers spend a majority of their time communicating with what group?

extremely high levels of leader task-oriented behaviors may lead to burnout in employees.

Research findings of leader behaviors suggest

agreeableness

Research has found all of the Big 5 personality traits to be related to leader emergence and leader effectiveness EXCEPT

Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.

Research indicates which of the following findings regarding negotiations is correct?

Although good communication helps retain effective performers, it does not increase a firm's market share.

Research on communication indicates all of the following EXCEPT

Employees care more about the overall participativeness of the organizational climate than involvement in every single decision.

Research on decision-making styles finds

employees have lower job satisfaction, but are no less committed to the organization.

Research on employee perception of organizational politics finds all of the following if employees think that their organization is overly driven by politics, EXCEPT

employees report lower levels of pay satisfaction under pay-for-performance systems.

Research on performance incentives suggest all of the following EXCEPT

it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.

Research on procedural justice suggests

forcing

Research shows that when confronted with a conflict situation, subordinates are most likely to use all of the following conflict handling styles EXCEPT

forcing

Research shows that when managers are dealing with conflict they prefer which conflict handling style?

is less influential in unstructured interviews than structured interviews.

Research suggests all of the following are outcomes of impression management EXCEPT impression management

initiating structure

Task-oriented behaviors are also called

extraversion

The Big 5 personality trait ___________ has the strongest relationship to both leader emergence and leader effectiveness.

ingratiation

Using different forms of making others feel good about themselves is the influence tactic of

assess

Which of the following is NOT a stage of Lewin's model of planned change?

salary

Which of the following is a hygiene factor in Herzberg's theory of motivation?

The more dependent you are on another, the less power you have.

Which of the following is correct regarding aspects of the relationship between dependency and power?

McClelland's acquired needs theory

Which of the following need-based theories has received the greatest amount of support?

A need for power can have an altruistic form.

Which of the following statements is true?

House's path-goal theory of motivation is based upon the equity theory of motivation.

Which of the following statements regarding House's path-goal theory of leadership is INCORRECT?

Authoritarian decision making leads to more political behavior in the organization.

Which of the following statements regarding antecedents of political behavior is INCORRECT?

Organizational change takes only a few forms.

Which of the following statements regarding change is INCORRECT?

Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement.

Which of the following statements regarding factors of change in the organization is INCORRECT?

Do not listen to naysayers.

Which of the following statements regarding overcoming resistance to your proposals is INCORRECT?

More successful firms find it easier to change than those performing poorly.

Which of the following statements regarding performance and organizational change is INCORRECT?

people resist change that negatively impacts their influence and power in the firm.

Which of the following statements regarding reasons employees resist change is correct?

The researcher/experimenter's role was very important in obtaining group compliance with the experiment procedures/guidelines.

Which of the following statements regarding the Milgram experiment on conformity to authority is correct?

The Zimbardo study was ended early due to the participant's deep entrenchment of the roles.

Which of the following statements regarding the Zimbardo study is correct?

While helping higher-ups be more effective can help employees gain more power for themselves, there is no gain for those same employees from allowing those below to influence them.

Which of the following statements regarding upward influence is INCORRECT?

management by exception

Which one of the following traits is NOT a tool that transformational leaders use to influence employees and create commitment to the company goals?

strategies

With the scorecard and strategy map in hand, managers break broad goals down into

Transformational

___________ leaders lead employees by aligning employee goals with the leader's goals.

Conflict is

a process that involves people disagreeing.

Extraversion is

being outgoing, talkative, sociable, and enjoying social situations.

In democratic decision making

employees participate in the making of the decision.

Negative reinforcement

increases the desired behavior.

Intergroup conflict

occurs within the individual.

Interactional justice is

the degree to which people are treated with respect, kindness and dignity in interpersonal interactions.