MGMT 3013 CHAP 14
global mind-set
Your belief in your ability to influence people who are unlike you in a global context is called a ______. coalition tactic global mind-set dark triad conceptual skill
servant
________ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves. Servant Transactional Laissez-faire Supportive
narcisism machiavellianism psychopathy
what are negative interpersonal attributes? narcisism extraversion machiavellianism emotional stability psychopathy
Extraversion
In addition to emotional intelligence and agreeableness, what is a common positive interpersonal attribute of leaders? Extraversion Conscientiousness Machiavellianism Narcissism
leader behaviors
Supportive, value-based, and work facilitation are examples of the ________ element in House's revised path-goal leadership model. leader behaviors environmental factors employee characteristics leadership effectiveness
leadership.
The ability to influence employees to voluntarily pursue organizational goals is referred to as: control. power. management. leadership.
- each relationship between leaders and followers is distinctive.
The leader-member exchange (LMX) model of leadership posits that - specific traits and characteristics result in effective leadership. - each relationship between leaders and followers is distinctive. - relational quality between leaders and followers is only important for LMX, not other leadership models. - high-quality relationships between managers and subordinates increases turnover.
relationship-oriented
Trisha works hard to maintain a friendly, supportive climate in her department. Her motto is "People first, production second." Trisha exhibits ______ leadership. transactional transformational relationship-oriented initiating-structure
false
True or false: Caasi easily influences her co-workers, but not usually for the best. She stirs up controversy and usually spins the conversation to make herself look better. Because Caasi thinks highly of herself and seeks personal power, she could be described as having psychopathy.
false, there havent been tests
True or false: House's revised path-goal theory has been tested enough to verify its overall conclusions.
false
True or false: Leadership is a narrow term that only refers to formal positions such as CEO and CFO.
situational
Under Fiedler's model, the level of influence a leader has in his or her immediate work environment is called __________ control.
Leader-member exchange model
Which leadership model examines the quality of relationships between managers and subordinates and suggests that leaders have different relationships with different subordinates? Contingency model House's path-goal model Transformational leadership Leader-member exchange model
Consultation Inspirational appeals Rational persuasion
Which of the following are among the nine most common influence tactics? Consultation Nagging Inspirational appeals Premack's principle Rational persuasion
reward
power that results from managers' authority to give subordinates bonuses or other incentives for doing a good job is ______ power. coercive reward legitimate referent
niccolo machiavelli
who is a machiavellian leader? niccolo machiavelli nicholas machiavellian nick machiavelli niccalo machiavellian
initiating-structure
A manager who exhibits ______ leadership behavior will pay more attention to production costs than employee morale. charismatic transformational employee-centered initiating-structure
Focus on listening Commitment to the growth of people
A servant leader would display which of the following characteristics? (Choose every correct answer.) Focus on informational technology Narcissism Focus on listening Commitment to the growth of people
Task-oriented Relationship-oriented
According to Fiedler's contingency leadership model, which two of the following are seen as leader orientations or styles? (Choose every correct answer.) Task-oriented Relationship-oriented Customer-oriented Performance-oriented
Community Excitement Significance
According to research findings, followers seek and admire leaders who create which of these feelings? (Choose every correct answer.) Community Uncertainty Excitement Significance
- Train them on task and relationship management.
According to the behavioral approaches to leadership, how should companies create effective managers? - Train them on task and relationship management. - Select them based on their traits. - Create a culture of unquestioning loyalty and rules. - Impose severe punishments for employee negligence.
humility
Although some people view ______ as a weakness, it is actually the belief that something greater than oneself exists. humility authenticity bias mistrust
leaders; managers
An organization's vision and strategic plan is created by ______ and then implemented by ______. managers; supervisors leaders; managers managers; leaders supervisors; nonsupervisory employees
employee-centered
As a leader, Ervan mentors new employees, encourages socialization, and worries more about building trust than building profits. Ervan is probably a ________ leader. initiating-structure production-centered task-oriented employee-centered
legitimate
As shift supervisor, Cassandra developed the schedule for the day, indicating which of her staff would be doing which job. The staff follows this schedule because of Cassandra's ______ power. referent legitimate reward expert
reward
At the completion of a long project, Aileen gives her assistant a day off with pay to acknowledge all of his hard work. This is an example of ______ power. referent coercive expert reward
trait
Attempts to identify distinctive characteristics that account for the effectiveness of leaders are called the ______ approaches to leadership. contingency full-range behavioral trait
referent
Based on testimonials from those who know Khosrowshahi, he is a genuinely likable person. This gives him what source of power? referent reward legitimate coercive expert
behavioral
Conrad and his wife, Olivia, are both managers at different companies. While Conrad prefers to allow his team to make decisions and come up with their own processes for completing tasks, Olivia prefers to tell her staff how to approach a project and who should be responsible for what. Each has a unique style, and both are effective. They both demonstrate the ______ leadership approach. behavioral servant task transactional
influence
Conscious efforts to affect and change behaviors in others are known as ______ tactics. power influence change behavioral
psychological empowerment
Employees' belief that they have some degree of control over their work is referred to as ______. ethical enhancement e-leadership psychological empowerment referent power
Worker motivation Job satisfaction
Ethical leadership encourages which of the following? (Choose every correct answer.) Intention to quit Worker motivation Job satisfaction Job stress
path-goal
In the ________ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them. relationship-oriented transformational contingency path-goal
Influencing others Working with diverse groups of people
In which ways do interpersonal skills help leaders in being effective? Influencing others Organizing and planning Working with diverse groups of people Identifying systemic problems
Empowering leadership
Jason is an effective leader because he has created a climate in which employees have a strong belief in their own ability to control their work. Which type of leadership would best describe Jason's style? Directive leadership Transactional leadership Empowering leadership Autocratic leadership
consideration
Leader behavior that is focused primarily on group members' needs and desires and is directed at creating mutual respect or trust is referred to as ______ leader behavior. directive consideration initiating structure job centered
initiating-structure
Leaders who exhibit ______ leadership behavior focus on clarifying tasks and setting goals to maximize output and efficiency. initiating-structure value-based consideration relationship-oriented
expert
Medical knowledge possessed by doctors results in their ________ power. expert reward informational legitimate
trait
Morgan considers Jessica an effective leader because she is intelligent, has high energy, and displays self-confidence. Morgan is characterizing Jessica based on which approach to leadership? Transformational Market Situational Trait
legitimate
Mycah complains to her boss about working overtime by saying, "I don't see why I have to finish this project tonight." Her boss responds, "Because I'm the boss and I say so, that's why." Mycah's boss is displaying ______ power. expert legitimate reward referent
Leading for meaningfulness
Natalie loves her work at the shoe production facility. She is inspired by the company because, for every pair of shoes someone buys, the company gives a pair of shoes to a child in need. What type of leadership is this company providing that empowers Natalie? Leading for self-determination Leading for competence Leading for progress Leading for meaningfulness
task-oriented
Nicole runs a "tight ship" in her department. She expects her staff to follow the rules and procedures and is hands-on when it comes to making sure that the organization's production and productivity goals are met. Nicole would best be described as displaying ______ behaviors. task-oriented transformational passive relationship-oriented
consultation
One influence tactic that Khosrowshai is able to rely on for getting buy-in from Uber employees is ________, which is centered around his effort to listen to and make changes based on employee feedback. consultation coalition tactics exchange ingratiation inspirational appeals
socialized
Power directed at helping others, as opposed to helping oneself, is known as ______ power. legitimate expert socialized coercive
influence; facilitate
The leadership aspect of managerial leaders is to ______, while the management part is to ______. facilitate; influence influence; facilitate punish; coerce coerce; punish
reward
The phrase "the power of the purse strings," meaning that managers can approve raises and other monetary incentives for employees, describes which type of power? Coercive Expert Reward Referent
contingency
The situational approach to leadership is also known as the _____ approach. personal public contingency behavioral
legitimate
The type of power that all managers have that results from their formal position within the organization is called ______ power. contingent coercive recency legitimate
false
True or false: Socialized power occurs when power is directed at helping oneself as a way of achieving one's own selfish ends.
true
True or false: The best leaders display both transactional and transformational leadership styles.
false
True or false: The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.
Transactional
Tyrone's management style could best be described as the "carrot or the stick" approach. If his subordinates perform to expectations, he will reward them; if their performance falls short of expectations, he will punish them. Which leadership style does this describe? Cognitive Transformational Charismatic Transactional
Business skills Cognitive abilities Conceptual skills Interpersonal skills
What are some of the basic skills needed by leaders? Business skills Cognitive abilities Unpredictability Performance abilities Conceptual skills Interpersonal skills
It requires ethical leadership. It can improve results for both individuals and groups. It can be used to train employees at any level.
What are some of the implications of transformational leadership for managers? (Choose every correct answer.) It requires ethical leadership. It takes a shorter time to provide results. It can improve results for both individuals and groups. It can be used to train employees at any level.
Position power Leader-member relations Task structure
What are the dimensions of situational control identified by Fiedler's contingency leadership model? (Choose every correct answer.) Path-goal guidance Position power Leader-member relations Task structure Socialized behavior
Shouting and insults Ignoring subordinates Public humiliation
What behaviors are considered to be abusive supervision? (Choose every correct answer.) Shouting and insults Punishment for poor job performance Ignoring subordinates Public humiliation
- A global mindset is an increasingly valued task-oriented trait. - Organizations may want to consider personality and trait assessments in their selection and evaluation processes. - The positive and "dark triad" traits suggest the qualities you should cultivate and avoid. - The implications of leadership traits cannot be ignored.
What conclusions can we draw from trait theory? - Traits are either positive or negative, and good leaders should only have positive traits. - A global mindset is an increasingly valued task-oriented trait. - Organizations may want to consider personality and trait assessments in their selection and evaluation processes. - Confidence in one's ability to influence others is seen as a major deficit in leaders. - The positive and "dark triad" traits suggest the qualities you should cultivate and avoid. - The implications of leadership traits cannot be ignored.
Personalized power
What is the term for power directed at helping yourself and furthering your own ends rather than those of others or the organization? Authority Personalized power Socialized power Influence
Transformational
What type of leader excites passion, inspiring and empowering people to look beyond their own self-interest? Servant Transactional Transformational Situational
Relationship-oriented
What type of leadership is primarily concerned with leaders' interactions with their subordinates and is aimed at enhancing the creation of a positive, nurturing work environment? Transactional Relationship-oriented Job-centered Task-oriented
Ethical
What type of leadership represents normatively appropriate behavior that focuses on being a moral role model? Empowering Consideration Ethical Transactional
Behavioral
Which approach to leadership attempts to determine the actions and behaviors that effective leaders engage in when interacting with others? Contingency Full-range Behavioral Trait-centered
- Women generally use a more participative style than men. - Women are more likely to use transformational leadership behaviors.
Which are accurate statements concerning women and leadership? - Women are motivated more by self-interest than what they can do for the company. - Women generally use a more participative style than men. - Women are more likely to use transformational leadership behaviors. - Women display more task leadership than men.
Inspiring others Being a visionary Being charismatic
Which characteristics are associated with leaders rather than with managers? Inspiring others Putting customers first Being conscientious Being a visionary Managing resources Being charismatic
consultation
Which core influence tactic tends to work better than a legitimating tactic? Consultation Ingratiation Foundation Maturation
Machiavellianism
Which interpersonal trait is most exemplified by Kalanick's willingness to push managers to operate illegally as long as laws in a particular city weren't actually being enforced and allowance of bad employee behavior as long as it was cancelled out by good performance? emotional intelligence psychopathy extraversion narcissism Machiavellianism
Full-range
Which leadership approach asserts that leadership behavior varies across a wide number of leadership styles, ranging from take-no-responsibility leadership to transformational leadership? Top-down Short-range Full-range Overarching
Servant
Which leadership approach focuses on providing increased service to others rather than to the leader? Leader-member exchange Servant Transactional Charismatic
Path-goal leadership
Which leadership model holds that an effective leader makes desirable rewards available to workers and increases workers' motivation by clearly outlining the behavior that will help them achieve those goals and rewards? Transformational leadership Leader-member exchange (LMX) Path-goal leadership Contingency leadership
Fiedler's contingency model House's path-goal model
Which leadership models are situational approaches? (Choose every correct answer.) Transformational leadership model Fiedler's contingency model House's path-goal model Charismatic leadership model
Promotes social interactions Creates mutual respect Encourages identification with the team
Which of the following are aspects of considerate leader behavior? (Choose every correct answer.) Positions the leader as the most important Promotes social interactions Creates mutual respect Emphasizes tasks over people Encourages identification with the team
Emotional stability Conscientiousness Intelligence
Which of the following are common task-oriented traits of leaders? (Choose every correct answer.) Emotional stability Conscientiousness Negative affect Intelligence
Initiating-structure leadership Production-centered leadership
Which of the following are forms of task-oriented leadership behaviors? (Choose every correct answer.) Charismatic leadership Initiating-structure leadership Transformational leadership Production-centered leadership
Empowering employees to make decisions Providing career advice Acting as a mentor
Which of the following are relationship-oriented leadership behaviors? (Choose every correct answer.) Empowering employees to make decisions Providing career advice Urging employees to produce as much as possible Acting as a mentor