MGMT 3013 CHAP 14

global mind-set

Your belief in your ability to influence people who are unlike you in a global context is called a ______. coalition tactic global mind-set dark triad conceptual skill

servant

________ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves. Servant Transactional Laissez-faire Supportive

narcisism machiavellianism psychopathy

what are negative interpersonal attributes? narcisism extraversion machiavellianism emotional stability psychopathy

Extraversion

In addition to emotional intelligence and agreeableness, what is a common positive interpersonal attribute of leaders? Extraversion Conscientiousness Machiavellianism Narcissism

leader behaviors

Supportive, value-based, and work facilitation are examples of the ________ element in House's revised path-goal leadership model. leader behaviors environmental factors employee characteristics leadership effectiveness

leadership.

The ability to influence employees to voluntarily pursue organizational goals is referred to as: control. power. management. leadership.

- each relationship between leaders and followers is distinctive.

The leader-member exchange (LMX) model of leadership posits that - specific traits and characteristics result in effective leadership. - each relationship between leaders and followers is distinctive. - relational quality between leaders and followers is only important for LMX, not other leadership models. - high-quality relationships between managers and subordinates increases turnover.

relationship-oriented

Trisha works hard to maintain a friendly, supportive climate in her department. Her motto is "People first, production second." Trisha exhibits ______ leadership. transactional transformational relationship-oriented initiating-structure

false

True or false: Caasi easily influences her co-workers, but not usually for the best. She stirs up controversy and usually spins the conversation to make herself look better. Because Caasi thinks highly of herself and seeks personal power, she could be described as having psychopathy.

false, there havent been tests

True or false: House's revised path-goal theory has been tested enough to verify its overall conclusions.

false

True or false: Leadership is a narrow term that only refers to formal positions such as CEO and CFO.

situational

Under Fiedler's model, the level of influence a leader has in his or her immediate work environment is called __________ control.

Leader-member exchange model

Which leadership model examines the quality of relationships between managers and subordinates and suggests that leaders have different relationships with different subordinates? Contingency model House's path-goal model Transformational leadership Leader-member exchange model

Consultation Inspirational appeals Rational persuasion

Which of the following are among the nine most common influence tactics? Consultation Nagging Inspirational appeals Premack's principle Rational persuasion

reward

power that results from managers' authority to give subordinates bonuses or other incentives for doing a good job is ______ power. coercive reward legitimate referent

niccolo machiavelli

who is a machiavellian leader? niccolo machiavelli nicholas machiavellian nick machiavelli niccalo machiavellian

initiating-structure

A manager who exhibits ______ leadership behavior will pay more attention to production costs than employee morale. charismatic transformational employee-centered initiating-structure

Focus on listening Commitment to the growth of people

A servant leader would display which of the following characteristics? (Choose every correct answer.) Focus on informational technology Narcissism Focus on listening Commitment to the growth of people

Task-oriented Relationship-oriented

According to Fiedler's contingency leadership model, which two of the following are seen as leader orientations or styles? (Choose every correct answer.) Task-oriented Relationship-oriented Customer-oriented Performance-oriented

Community Excitement Significance

According to research findings, followers seek and admire leaders who create which of these feelings? (Choose every correct answer.) Community Uncertainty Excitement Significance

- Train them on task and relationship management.

According to the behavioral approaches to leadership, how should companies create effective managers? - Train them on task and relationship management. - Select them based on their traits. - Create a culture of unquestioning loyalty and rules. - Impose severe punishments for employee negligence.

humility

Although some people view ______ as a weakness, it is actually the belief that something greater than oneself exists. humility authenticity bias mistrust

leaders; managers

An organization's vision and strategic plan is created by ______ and then implemented by ______. managers; supervisors leaders; managers managers; leaders supervisors; nonsupervisory employees

employee-centered

As a leader, Ervan mentors new employees, encourages socialization, and worries more about building trust than building profits. Ervan is probably a ________ leader. initiating-structure production-centered task-oriented employee-centered

legitimate

As shift supervisor, Cassandra developed the schedule for the day, indicating which of her staff would be doing which job. The staff follows this schedule because of Cassandra's ______ power. referent legitimate reward expert

reward

At the completion of a long project, Aileen gives her assistant a day off with pay to acknowledge all of his hard work. This is an example of ______ power. referent coercive expert reward

trait

Attempts to identify distinctive characteristics that account for the effectiveness of leaders are called the ______ approaches to leadership. contingency full-range behavioral trait

referent

Based on testimonials from those who know Khosrowshahi, he is a genuinely likable person. This gives him what source of power? referent reward legitimate coercive expert

behavioral

Conrad and his wife, Olivia, are both managers at different companies. While Conrad prefers to allow his team to make decisions and come up with their own processes for completing tasks, Olivia prefers to tell her staff how to approach a project and who should be responsible for what. Each has a unique style, and both are effective. They both demonstrate the ______ leadership approach. behavioral servant task transactional

influence

Conscious efforts to affect and change behaviors in others are known as ______ tactics. power influence change behavioral

psychological empowerment

Employees' belief that they have some degree of control over their work is referred to as ______. ethical enhancement e-leadership psychological empowerment referent power

Worker motivation Job satisfaction

Ethical leadership encourages which of the following? (Choose every correct answer.) Intention to quit Worker motivation Job satisfaction Job stress

path-goal

In the ________ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them. relationship-oriented transformational contingency path-goal

Influencing others Working with diverse groups of people

In which ways do interpersonal skills help leaders in being effective? Influencing others Organizing and planning Working with diverse groups of people Identifying systemic problems

Empowering leadership

Jason is an effective leader because he has created a climate in which employees have a strong belief in their own ability to control their work. Which type of leadership would best describe Jason's style? Directive leadership Transactional leadership Empowering leadership Autocratic leadership

consideration

Leader behavior that is focused primarily on group members' needs and desires and is directed at creating mutual respect or trust is referred to as ______ leader behavior. directive consideration initiating structure job centered

initiating-structure

Leaders who exhibit ______ leadership behavior focus on clarifying tasks and setting goals to maximize output and efficiency. initiating-structure value-based consideration relationship-oriented

expert

Medical knowledge possessed by doctors results in their ________ power. expert reward informational legitimate

trait

Morgan considers Jessica an effective leader because she is intelligent, has high energy, and displays self-confidence. Morgan is characterizing Jessica based on which approach to leadership? Transformational Market Situational Trait

legitimate

Mycah complains to her boss about working overtime by saying, "I don't see why I have to finish this project tonight." Her boss responds, "Because I'm the boss and I say so, that's why." Mycah's boss is displaying ______ power. expert legitimate reward referent

Leading for meaningfulness

Natalie loves her work at the shoe production facility. She is inspired by the company because, for every pair of shoes someone buys, the company gives a pair of shoes to a child in need. What type of leadership is this company providing that empowers Natalie? Leading for self-determination Leading for competence Leading for progress Leading for meaningfulness

task-oriented

Nicole runs a "tight ship" in her department. She expects her staff to follow the rules and procedures and is hands-on when it comes to making sure that the organization's production and productivity goals are met. Nicole would best be described as displaying ______ behaviors. task-oriented transformational passive relationship-oriented

consultation

One influence tactic that Khosrowshai is able to rely on for getting buy-in from Uber employees is ________, which is centered around his effort to listen to and make changes based on employee feedback. consultation coalition tactics exchange ingratiation inspirational appeals

socialized

Power directed at helping others, as opposed to helping oneself, is known as ______ power. legitimate expert socialized coercive

influence; facilitate

The leadership aspect of managerial leaders is to ______, while the management part is to ______. facilitate; influence influence; facilitate punish; coerce coerce; punish

reward

The phrase "the power of the purse strings," meaning that managers can approve raises and other monetary incentives for employees, describes which type of power? Coercive Expert Reward Referent

contingency

The situational approach to leadership is also known as the _____ approach. personal public contingency behavioral

legitimate

The type of power that all managers have that results from their formal position within the organization is called ______ power. contingent coercive recency legitimate

false

True or false: Socialized power occurs when power is directed at helping oneself as a way of achieving one's own selfish ends.

true

True or false: The best leaders display both transactional and transformational leadership styles.

false

True or false: The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

Transactional

Tyrone's management style could best be described as the "carrot or the stick" approach. If his subordinates perform to expectations, he will reward them; if their performance falls short of expectations, he will punish them. Which leadership style does this describe? Cognitive Transformational Charismatic Transactional

Business skills Cognitive abilities Conceptual skills Interpersonal skills

What are some of the basic skills needed by leaders? Business skills Cognitive abilities Unpredictability Performance abilities Conceptual skills Interpersonal skills

It requires ethical leadership. It can improve results for both individuals and groups. It can be used to train employees at any level.

What are some of the implications of transformational leadership for managers? (Choose every correct answer.) It requires ethical leadership. It takes a shorter time to provide results. It can improve results for both individuals and groups. It can be used to train employees at any level.

Position power Leader-member relations Task structure

What are the dimensions of situational control identified by Fiedler's contingency leadership model? (Choose every correct answer.) Path-goal guidance Position power Leader-member relations Task structure Socialized behavior

Shouting and insults Ignoring subordinates Public humiliation

What behaviors are considered to be abusive supervision? (Choose every correct answer.) Shouting and insults Punishment for poor job performance Ignoring subordinates Public humiliation

- A global mindset is an increasingly valued task-oriented trait. - Organizations may want to consider personality and trait assessments in their selection and evaluation processes. - The positive and "dark triad" traits suggest the qualities you should cultivate and avoid. - The implications of leadership traits cannot be ignored.

What conclusions can we draw from trait theory? - Traits are either positive or negative, and good leaders should only have positive traits. - A global mindset is an increasingly valued task-oriented trait. - Organizations may want to consider personality and trait assessments in their selection and evaluation processes. - Confidence in one's ability to influence others is seen as a major deficit in leaders. - The positive and "dark triad" traits suggest the qualities you should cultivate and avoid. - The implications of leadership traits cannot be ignored.

Personalized power

What is the term for power directed at helping yourself and furthering your own ends rather than those of others or the organization? Authority Personalized power Socialized power Influence

Transformational

What type of leader excites passion, inspiring and empowering people to look beyond their own self-interest? Servant Transactional Transformational Situational

Relationship-oriented

What type of leadership is primarily concerned with leaders' interactions with their subordinates and is aimed at enhancing the creation of a positive, nurturing work environment? Transactional Relationship-oriented Job-centered Task-oriented

Ethical

What type of leadership represents normatively appropriate behavior that focuses on being a moral role model? Empowering Consideration Ethical Transactional

Behavioral

Which approach to leadership attempts to determine the actions and behaviors that effective leaders engage in when interacting with others? Contingency Full-range Behavioral Trait-centered

- Women generally use a more participative style than men. - Women are more likely to use transformational leadership behaviors.

Which are accurate statements concerning women and leadership? - Women are motivated more by self-interest than what they can do for the company. - Women generally use a more participative style than men. - Women are more likely to use transformational leadership behaviors. - Women display more task leadership than men.

Inspiring others Being a visionary Being charismatic

Which characteristics are associated with leaders rather than with managers? Inspiring others Putting customers first Being conscientious Being a visionary Managing resources Being charismatic

consultation

Which core influence tactic tends to work better than a legitimating tactic? Consultation Ingratiation Foundation Maturation

Machiavellianism

Which interpersonal trait is most exemplified by Kalanick's willingness to push managers to operate illegally as long as laws in a particular city weren't actually being enforced and allowance of bad employee behavior as long as it was cancelled out by good performance? emotional intelligence psychopathy extraversion narcissism Machiavellianism

Full-range

Which leadership approach asserts that leadership behavior varies across a wide number of leadership styles, ranging from take-no-responsibility leadership to transformational leadership? Top-down Short-range Full-range Overarching

Servant

Which leadership approach focuses on providing increased service to others rather than to the leader? Leader-member exchange Servant Transactional Charismatic

Path-goal leadership

Which leadership model holds that an effective leader makes desirable rewards available to workers and increases workers' motivation by clearly outlining the behavior that will help them achieve those goals and rewards? Transformational leadership Leader-member exchange (LMX) Path-goal leadership Contingency leadership

Fiedler's contingency model House's path-goal model

Which leadership models are situational approaches? (Choose every correct answer.) Transformational leadership model Fiedler's contingency model House's path-goal model Charismatic leadership model

Promotes social interactions Creates mutual respect Encourages identification with the team

Which of the following are aspects of considerate leader behavior? (Choose every correct answer.) Positions the leader as the most important Promotes social interactions Creates mutual respect Emphasizes tasks over people Encourages identification with the team

Emotional stability Conscientiousness Intelligence

Which of the following are common task-oriented traits of leaders? (Choose every correct answer.) Emotional stability Conscientiousness Negative affect Intelligence

Initiating-structure leadership Production-centered leadership

Which of the following are forms of task-oriented leadership behaviors? (Choose every correct answer.) Charismatic leadership Initiating-structure leadership Transformational leadership Production-centered leadership

Empowering employees to make decisions Providing career advice Acting as a mentor

Which of the following are relationship-oriented leadership behaviors? (Choose every correct answer.) Empowering employees to make decisions Providing career advice Urging employees to produce as much as possible Acting as a mentor