MGMT 3013 Exam 1

individual strategies

- communication - open mindedness and authenticity - relationship building

Formal

- hiring selection - policies - orientation and training - performance and management - authority structure

competing values framework

- internal, flexibility, external, stability - clan, adhocracy, market, hierarchy

Informal

- norms - rituals - myths and stories - symbols - language and communication

Barriers

- stereo type - prejudices - biases - fear of discrimination - lack of support

current organizational strategies

- top leadership commitment - training - diversity programs

Future oriented trends

- transparency - mentor and sponsorship (innovation goals and rewards and diversity task forces)

Human Skills

Ability to communicate and relate with people

Soft Skills

Ability to lead, motivate, and communicate with employees.

What do the examples of the Mesopotamian plow, the McCormick reaper, and the gas-powered tractor help to explain?

Advancement is important for getting the most production from our efforts.

Middle Managers

Allocate Resources, Oversee First-Line Managers, Develop and Implement Activities

Whose job is it to oversee the activities of the firm and ensure that the organization is maximizing value to its stakeholders?

Board of Directors

First-Line Managers

Coordinate Activities, Supervise Employees, Report to Middle Managers, Involved in Day to Day Operations

Which of the following is NOT true of early American industry?

Efficiency was a primary concern for administrators.

Despite the negative connotation associated with bureaucracies, Weber's main point of associating them with organizations was that they require structure, order and process to be __.

Efficient

Understanding people and organizations is valuable for whom?

Everyone

In the above video, technological skills, sector-specific training, and other skills are listed as typical ______________.

Hard Skills

Named after a failed study led by Elton Mayo, what theory has helped researchers to understand that employees are social beings who seek attention form their superiors?

Hawthorne Effect

The core element of management is understanding what?

Human Interaction

Which of Mintzberg's managerial roles includes monitoring teams and people, communicating information and acting as a spokesperson?

Informational

In the case of a restaurant, the raw meat used for making hamburgers would be a(n) ______________ in a system?

Input

What is the correct order for the four steps in a systems loop?

Inputs, Processing, Outputs, Feedback

Henry Mintzberg's study of managers at several organizations found all of the following EXCEPT ______________.

Managers are often unfulfilled by their jobs.

Which level of management most often needs to utilize conceptual skills?

Middle Managers

Which level of manager is typically in charge of allocating resources and developing activities?

Middle Managers

In Maslow's hierarchy of needs, which of the following is the lowest level

Physiological Needs

The major functions of management are...

Planning, Organizing, Leading, Controlling

A system for minimizing errors in production is known as .

Quality control

Which management theory was based on understanding each part of a task, selecting the right workers, providing adequate training, and scientifically planning the work to maximize output?

Scientific Management

Top Managers

Set Objectives, Scan Environment, Plan and Make Decisions

What is it called when workers are perceived to be purposefully working below their capacity?

Soldiering

Technical Skills

Specific knowledge needed to perform a particular task within a particular position

According to the Weird Al music video, "Our proven methodology, with strong commitment to quality effectively enhances corporate ______________."

Synergy

The specific knowledge needed to perform a specialized skill is known as what?

Technical Skills

According to the above video, in McGregor's theory, which type of people need close supervision, strict controls and incentives to perform? #GRAPHIC Sent to artist

Theory X

How did the Gilbreths go about testing their theories on movement and motion studies?

They used their children.

Which manager's duties include planning and making decisions and setting objectives for the organization?

Top Managers

Social Intuition

Triggering Event Intuition Judgement Reasoning

Conceptual Skills

Understanding different parts and how they combine to make the whole

What was the underlying management theme from the Monsanto advertisement video?

We need to understand how relationships work for every unique area.

Attitudes

a learned predisposition to respond in a certain weaned toward a given situation

enacted values

actually occurring/demonstrated values

social identification

adoption of the identity of the group we have categorized ourselves as belonging to

Interpersonal Managers

being a leader, a figurehead or a link between internal and external constituents. The interpersonal category is really about channeling information and ideas throughout the organization.

Ethics

branch of philosophy relating to human conduct with respect to the rightness and wrongness of certain actions

corporate governance

checks and balances on business; safeguard stakeholders

social comparison

comparison of the group you identify yourself a belonging to and other groups

Stakeholders

different groups that are effect by an organizations activities (internal and external)

person perception

different mental processes we use to form impressions of other people

code of ethics

formal written set of standards

Ethical Climate

how am organization handles motives, pressures, and it's surrounding environment that affect overall culture

Values

important and lasting beliefs or ideals shared by the members of a culture about what is good or bad

Virtue Ethics

integrity of the person making the decisions

Decisional Managers

involves the use of provided information. Here, managers might be change makers, problem fixers, negotiators and resource allocators.

Informational Managers

managers monitor teams and people, communicate information and acting as a spokesperson.

Social categorization

mental categorization of people into different groups based on common characteristics

Kohlberg

moral development

Business Ethics

proper business policies and practices regarding potentially controversial issues

personality

relatively stable and consistent and distinctive set of mental and emotional characteristics a person exhibits when alone

observable artifacts

see/hear/touch in an organization

Deontological

several universal principles - regardless or consequences

diversity

similarities and differences among employees in terms of age, cultural background, physical abilities, disabilities, race, religion, sex, and sexual orientation

Ethical Dilemma

situation in which a difficult choice has to be made between two courses or action/ either of which entails a moral principle

Morals

the beliefs that guide individual conduct within a society

espoused values

the explicitly stated values advocated by a company's leadership

Consequentialist

utilitarianism - action + consequence

organizational culture

values, beliefs and systems of shared assumptions that influence people and behaviors within an organization