MGMT 3013 - SMARTBOOK

A company's ______ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business. A: forecast B: culture C: strategy D: structure

C: strategy

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its ______ values. A: observed B: espoused C: achieved D: enacted

B: espoused

One method of changing organizational culture is to provide structured ______ as an in-depth introduction to organizational values. A: rituals B: slogans C: training D: myths

C: training

Within a boundaryless organization, the ______ structure is also called a network structure. A: virtual B: supply C: modular D: hollow

D: hollow

What are the two types of information that organization charts reveal about organizational structure? A: Who specializes in what work B: Who reports to whom C: How employees are responsible D: How things get done

A: Who specializes in what work B: Who reports to whom

More positive organizational outcomes are associated with ______ cultures. A: market B: adhocracy C: clan D: hierarchy

A: market

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart. A: organizational B: values C: networking D: mission

A: organizational

Select all that apply According to Barnard's definition, which of the following examples represent organizations? (Choose every correct answer.) A: A crew of two people coordinating their activities on a commercial fishing boat B: The corporate headquarters of a global technology company C: A food cart outside a sports stadium run by a single individual D: A freelance graphic designer

A: A crew of two people coordinating their activities on a commercial fishing boat B: The corporate headquarters of a global technology company

Which of these would be considered observable artifacts in an organization? (Choose every correct answer.) A: Decorations B: Sales C: Awards D: Rituals E: Values

A: Decorations C: Awards D: Rituals

Select the types of organizational design. (Choose every correct answer.) A: Horizontal B: Open boundary C: Sectional D: Traditional

A: Horizontal B: Open boundary D: Traditional

Which are advantages of ensuring you have good potential fit with an organization before accepting a position? (Choose every correct answer.) A: Positive work attitude B: Reduced intention to quit C: Fewer job responsibilities D: Reduced work stress

A: Positive work attitude B: Reduced intention to quit D: Reduced work stress

In organizational culture, a story is a(n) ______. A: narrative based on true events which is repeated in order to emphasize a particular value B: process by which people learn the values, norms, and behaviors required to participate as organizational members C: activity or ceremony that celebrates important accomplishments in the organization's life D: object or action that is used to convey an organization's most important values

A: narrative based on true events which is repeated in order to emphasize a particular value

With ______, an organization can parcel out the entire complex work effort to be performed by specialists, which results in greater efficiency. A: hierarchy of authority B: division of labor C: common purpose D: coordinated effort

B: division of labor

Organizations wishing to change their culture may alter their physical layout and design in order to: (Choose every correct answer.) A: recreate historical narratives B: encourage employee productivity C: send a strong message about the culture D: introduce new slogans and sayings

B: encourage employee productivity C: send a strong message about the culture

The readily apparent symbols and manifestations of an organization's culture are called its ______. A: espoused values B: observable artifacts C: basic assumptions D: vision statements

B: observable artifacts

A(n) ______ is a system of consciously coordinated activities or forces of two or more people. A: adhocracy B: organization C: team D: culture

B: organization

Functional organizational structures: (Choose every correct answer.) A: group activities around similar customers or clients. B: put employees with similar occupational specialties together in formal groups. C: are common in both for-profit and nonprofit organizations. D: put employees with diverse occupational specialties together in formal groups.

B: put employees with similar occupational specialties together in formal groups. C: are common in both for-profit and nonprofit organizations.

If an organization wishes to change its culture, managers can alter the types of ______ and status symbols they give out and to whom they give them. A: stories B: rewards C: rituals D: heroes

B: rewards

The number of people reporting directly to a given manager refers to ______. A: chain of command B: span of control C: horizon of specialization D:hierarchy of authority

B: span of control

When is the ideal time to assess person-organization fit? A: Immediately after being hired B: Prior to an exit interview C: Prior to accepting a position D: During the first performance review

C: Prior to accepting a position

What occurs as a result of the horizontal organizational design? A: Employees are grouped around regional locations. B: People with similar occupations are put together. C: Teams are used to improve collaboration and work. D: Internal boundaries are strengthened.

C: Teams are used to improve collaboration and work.

Rites and rituals, which are activities and ______ used to celebrate important organizational events or achievements, can be leveraged in the process of culture change. A: slogans B: stories C: ceremonies D: communications

C: ceremonies

Common purpose, one of the four common elements of organizations proposed by Schein, ______. A: arranges discrete parts of a task done by different people B: ensures the right people do the right things at the right time C: unifies members and helps everyone understand the organization's reason for being D: coordinates individual efforts into group effort

C: unifies members and helps everyone understand the organization's reason for being

A ______ culture has an internal focus and values flexibility rather than stability and control. A: hierarchy B: adhocracy C: market D: clan

D: clan

According to the competing values framework (CVF), organizational ______ varies along two dimensions. A: differentiation B: structure C: focus D: effectiveness

D: effectiveness

When an organization has a central core of key functions and outsources others to vendors who can do them cheaper and faster, the organization is said to have a ______ structure. A: supply B: virtual C: modular D: hollow

D: hollow

Managers can help to change the organization's culture by paying attention to which ______ they use as narratives to symbolize the organization's vision and values to employees. A: rites B: heroes C: rituals D: stories

D: stories

An organization comprised of many levels with narrow spans of managerial control is described as ______. A: flat B: wide C: horizontal D: tall

D: tall

______ refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources. A: Authority B: Power C: Responsibility D: Delegation

A: Authority

What are three characteristics of an organization with a simple structure? A: Authority in a single person B: A flat hierarchy C: Dispersed authority D: Low work specialization E: A tall hierarchy

A: Authority in a single person B: A flat hierarchy D: Low work specialization

Select all that apply What are two suggestions for improving your adaptability in the workplace? A: Be more resourceful. B: Be reactive in learning situations. C: Rely on the knowledge of others. D: Be proactive in learning situations

A: Be more resourceful. D: Be proactive in learning situations

Click and drag on elements in order Place the steps you would use to determine your person-organization fit prior to a job interview in order, with the first step at the top. A: Create a list of your personal values, strengths, and weaknesses B: Create a list of the organization's values, strengths, and weaknesses C: Compare your values, strengths, and weaknesses to those of the organization, and prepare questions to ask a potential interviewer regarding P-O fit

A: Create a list of your personal values, strengths, and weaknesses B: Create a list of the organization's values, strengths, and weaknesses C: Compare your values, strengths, and weaknesses to those of the organization, and prepare questions to ask a potential interviewer regarding P-O fit

Which are characteristics of clan culture? (Choose every correct answer.) A: Encourages collaboration among employees B: Promotes a feeling of family C: Emphasizes profits over employee development and satisfaction D: Structures work environment to aim at effectiveness and efficiency

A: Encourages collaboration among employees B: Promotes a feeling of family

View work or career changes as challenges to be overcome A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

A: Focus on being optimistic

Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers A: HORIZONTAL B: VERTICAL

A: HORIZONTAL

Which of the following are outcomes associated with various types of organizational culture? (Choose every correct answer.) A: Higher market share in clan and market cultures B: More positive organizational outcomes in market cultures C: Stronger quality and innovation in hierarchy cultures D: Higher financial performance in market and hierarchy cultures E: Higher customer satisfaction in clan and market cultures F: Higher market share in adhocracy cultures

A: Higher market share in clan and market cultures B: More positive organizational outcomes in market cultures D: Higher financial performance in market and hierarchy cultures E: Higher customer satisfaction in clan and market cultures

Which factors must work in concert to produce successful strategic execution? (Choose every correct answer.) A: Organizational culture B: HR practices C: Employee diversity D: Organizational structure

A: Organizational culture B: HR practices D: Organizational structure

Which of the following represent learning-related tools that can be leveraged to change an organization's culture? (Choose every correct answer.) A: Role modeling B: Profits C: Coaching D: Training

A: Role modeling C: Coaching D: Training

Some of the strongest ways to embed organizational culture include which two of the following? A: Status symbols B: Rites C: Stories D: Rewards

A: Status symbols D: Rewards

Which of the following statements regarding horizontal design are true? (Choose every correct answer.) A: This design is also called a team-based design B: Cross-functional teams are eliminated C: Workgroups are used to improve collaboration D: Internal boundaries are broken down

A: This design is also called a team-based design C: Workgroups are used to improve collaboration D: Internal boundaries are broken down

A(n) ______ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks. A: boundaryless B: mechanistic C: centralized D: adjustable

A: boundaryless

Hierarchy of authority, one of the four common elements of organizations proposed by Schein, ______. A: is a control mechanism that ensures that the right people do the right things at the right time B: is represented by the arrangement of having discrete parts of a task done by different people C: unifies organizational members and gives everyone an understanding of the organization's reason for being D: coordinates individual efforts in an organization into an organization-wide effort

A: is a control mechanism that ensures that the right people do the right things at the right time

Maintain a desire to learn and improve your career readiness competencies A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

B: Display a proactive learning orientation

______ embed preferred culture by describing organizational philosophy, mission, vision, and values. A: Stories, legends, and myths B: Formal statements C: Slogans and sayings D: Rites and rituals

B: Formal statements

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control A: Horizontal B. Vertical

B: VERTICAL

Identify the types of structures categorized as organizational designs with open boundaries. (Choose every correct answer.) A: Tall B: Virtual C: Modular D: Hollow E: Mechanistic

B: Virtual C: Modular D: Hollow

A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or ______. A: span of control B: chain of command C: division of labor D: strategic management

B: chain of command

In terms of organizational culture, a ______ is an artifact, act, quality, or event that conveys an organization's most important values to others. A: story B: symbol C: hero D: ritual

B: symbol

In order to implement a particular organizational strategy, managers must determine the right kind of organizational: (Choose every correct answer.) A: performance B: demonstration C: culture D: structure

C: culture D: structure

Coordinated effort, one of the four common elements of organizations proposed by Schein, ______. A: is a control mechanism for making sure the right people do the right things at the right time B: materializes in discrete parts of a task done by different people in the organization C: is represented by the coordination of individual efforts coming together into an organization-wide effort D: unifies employees and gives them a shared understanding of the organization's reason for being

C: is represented by the coordination of individual efforts coming together into an organization-wide effort

The type of organizational culture that has a strong external focus and values stability and control is a(n) ______ culture. A: adhocracy B: clan C: market D: hierarchy

C: market

The obligation you have to perform the tasks assigned to you in the organization is known as your ______. A: power B: authority C: responsibility D: delegation

C: responsibility

Organizations can use ______, activities that celebrate important events or achievements for the organization, to change the organization's culture. A: formal statements B: legends and myths C: rites and rituals D: slogans and sayings

C: rites and rituals

When employees share a narrative about an actual event that helped create an aspect of the company's culture, they are relying on ______ to symbolize the company's vision and values. A: rituals B: rewards C: stories D: goals

C: stories

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy. A: Modification B: Assimilation C: Accommodation D: Delegation

D: Delegation

What is the primary cause of failure for strategic initiatives? A: Inadequate funding B: Executive interference C: Employee resistance D: Improper execution

D: Improper execution

Absorb, learn, and understand rather than hold grudges A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

D: Take ownership and accept responsibility

Authority in organizations means ______, meaning managers must report and justify work results to the managers above them and are responsible for performing assigned tasks. A: power B: groupthink C: delegation D: accountability

D: accountability

A(n) ______ culture values flexibility and has an external focus. A: clan B: hierarchy C: market D: adhocracy

D: adhocracy

In the common elements of organizations, common purpose is realized through ______, which enables the work of individuals to combine in an organization-wide endeavor. A: hierarchy of authority B: span of control C: division of labor D: coordinated effort

D: coordinated effort

Formal statements can help to change an organization's culture by ______. A: outlining what is important to the organization through its acronyms, sayings, and slogans B: celebrating important achievements with activities and ceremonies C: creating narratives about events that happened in the organization D: embedding the culture in various organizational materials such as the mission, vision, and values statements

D: embedding the culture in various organizational materials such as the mission, vision, and values statements

An organizational structure where people with similar occupational specialties are put together in formal groups is called a ______ structure. A: modular B: team-based C: matrix D: functional

D: functional

Division of labor, one of the four common elements of organizations proposed by Schein, ______. A: coordinates individual efforts into a group-wide effort B: ensures that the right people do the right things at the right time C: unifies employees or members and gives everyone an understanding of the organization's reason for being D: is the arrangement of having discrete parts of a task done by different people in an organization

D: is the arrangement of having discrete parts of a task done by different people in an organization

The extent to which your personality and values match the climate and culture in an organization is referred to as person-______ fit. A: industry B: work C: role D: organization

D: organization

Try thinking about things such as "What surprised me about that situation?" or "What data might I be ignoring?" A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

E: Expand your perspective by asking different questions

In organizational culture, a hero is a(n) ______. A: person whose accomplishments embody the organization's values B: process by which people learn the organization's required values, norms, and behaviors C: activity or ceremony that celebrates important occasions in the organization's history D: narrative that is repeated to emphasize a particular value

A: person whose accomplishments embody the organization's values

An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a ______. A: simple structure B: functional structure C: divisional structure D: matrix structure

A: simple structure

Which of the following statements are true regarding a market culture? (Choose every correct answer.) A: Effectiveness is achieved through the use of control mechanisms that measure efficiency, timeliness, and reliability. B: Customers, productivity, and profits take precedence over employee development and satisfaction. C: Employees are expected to work hard, react fast, and deliver quality work on time, D: It is driven by competition and a strong desire to deliver results.

B: Customers, productivity, and profits take precedence over employee development and satisfaction C: Employees are expected to work hard, react fast, and deliver quality work on time D: It is driven by competition and a strong desire to deliver results.

More positive organizational outcomes are associated with ______ cultures. A: adhocracy B: market C: hierarchy D: clan

B: market

What is the most accurate description of person-organization fit? A: How much the culture of the organization is related to the firm's long-term financial perspective B: The degree to which the organization's culture aligns with its strategic context C: A match between an individual's personality and values and those of the organization D: The education level of an individual and its relation to the job or tasks she or he performs at work

C: A match between an individual's personality and values and those of the organization

Which description best fits the adhocracy organizational culture? A: Best suited to companies that have established a stable market B: Driven by competition and a strong desire to deliver results, productivity, and profits C: Adaptable, creative, and quick to respond to marketplace changes D: Structured work environment aimed at achieving effectiveness and efficiency

C: Adaptable, creative, and quick to respond to marketplace changes

Look for solutions to challenges, rather than problems A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

C: Be more resourceful

According to Schein, which organizational feature unifies employees or members and gives everyone an understanding of the organization's reason for being? A: Division of labor B: Hierarchy of authority C: Common purpose D: Coordinated effort

C: Common purpose

Organizational design is concerned with which activities? (Choose every correct answer.) A: Excluding responsibility from the organizational structure B: Minimizing all forms of accountability within an organization C: Creating a structural design that will help an organization execute its strategies D: Creating structures of accountability and responsibility

C: Creating a structural design that will help an organization execute its strategies D: Creating structures of accountability and responsibility

Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent? A: Stories and legends B: Rites and rituals C: Physical design D: Formal statements

C: Physical design

An organization's ______ can pay attention to, measure, and control a number of activities, processes, or outcomes in order to foster a certain culture. A: mission B: strategy C: statements D: leaders

D: leaders