MGMT 302

The move towards a team-based format is often initiated and communicated to the entire organization by ​

top management

What level of the corporate ladder is least diverse?

top management CEO

What is the most important element in effectively leveraging the positive potential of diversity?

top management support

Interpersonal value conflict occurs when

two different people hold contradictory values

The systems view is important to managers because it

underscores the importance of the organization's environment

Intrinsic work values are defined as

values related to the work itself

A __________ reinforcement schedule is one in which the desired behavior is reinforced after an unpredictable amount of time has elapsed.

variable interval

In which stage of group development do members develop norm's of behavior

Motivation and productivity

When a large-scale layoff is announced in Bill's company, all the workers including Bill begin to complain. According to attribution theory, we would evaluate Bill's behavior as exhibiting

high consensus

Intrapersonal value conflict occurs when

highly ranked instrumental and terminal values contradict

A researcher hypothesizes that the age of employees influences their awareness of diversity. In this example, age is the __________ and diversity awareness is the __________.

independent variable, dependent variable

Medical, psychological, and behavioral responses to stress are primarily

individual consequences

The start up phase of team implementation includes

information or awareness training

The start-up phase of team implementation includes which of the following?

information or awareness training

What term refers to the manner in which individuals process and organize information during learning?

information processing capacity

A motorcycle riding club that meets outside of the organization an example of which type of group

interest

A manager who schedules department meetings to effectively disseminate important information to employees has high

interpersonal skills

The motto of a/an __________ is "ready, aim, aim," whereas the motto of a/an __________ is "ready, fire, aim."

introvert, extrovert

All of the following are true of large groups EXCEPT

large groups do not set many rules or regulations

During the __________ phase of team implementation, teams usually long for a system that resembles the old organizational structure.

leader centered

During what phase of team implementation do teams long for a system that resembles the old organizational structure

leader centered teams

A manager who groups jobs into units and establishes patterns of authority among jobs or groups of jobs is performing which of the following functions of management?

organizing

Another term for power distance is?

orientation to leadership

The most significant shortcoming of the scientific management approach was that it

overstated the importance of money

Aria has been performing successfully at work for several months. Aria believes that she will get a pay raise if she maintains this high level of performance. This belief is an example of the __________ expectancy.

performance to outcome

Instrumentality refers to a person's perception of the probability that

performance will lead to certain outcomes

A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) ____ organizational stressor.

physical demand

Based on Maslow's hierarchy, __________ needs are the most basic requirements that people possess.

physiological

A person who generally sees things in a positive light and seems to be in a good mood most of the time has a high level of

positive affectivity

One way to address privacy concerns on the Internet is to

post a privacy policy

Marcos believes that men make better managers than women. Marcos' attitude is an example of

prejudice

What term refers to employer and employee expectations of the employment relationship that operate over and above the formal contract of employment?

psychological contract

A person's confidence in his or her ability to organize and execute the courses of action necessary to accomplish a specific task

self efficacy

A form of business that transforms resources into an intangible output and creates time or place utility for its customers is called a(n)

service organization

A moderate degree of workload-related stress can

stimulate energy and motivation

Videoconferencing, instant messaging, electric meetings, and even conference calls are considered __________ technology

synchronous

Deming felt that when things go wrong, there is a 94 percent chance that the __________ rather than the __________ is the cause.

system, worker

A __________ reinforcement schedule is one in which the desired behavior is reinforced after an unpredictable number of instances.

variable ratio

The primary job of __________ is to create new products, processes, or businesses.

venture teams

One of the largest employment discrimination lawsuits was settled for more than $11.7 million against Walmart and Sam's Club. What was the main group that was discriminated in this case?

women

All of the following are considered cultural dimensions​ EXCEPT

open mindedness

view that underscores the importance of the organization's environment

systems view

The two essential issues that must not be overlooked when implementing teams are

team performance and top management support

An engineer who can solve complex mathematical equations on the job has strong

technical

After encountering an exceptionally good cashier, we might see an average cashier and evaluate him as below average. This is an example of

the contrast effect

Equity theory provides several insights for managerial applications to everyday situations in the workplace. Which of the following statements is NOT true in this regard?

Formal and informal organizational rewards are equally observable to individuals when formulating equity perceptions.

Emotional intelligence includes all of the following EXCEPT

locus of control

Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence?

managing emotions

A form of business that combines and transforms resources into tangible outcomes that are then sold to others is called a(n)

manufacturing organization

The human resource approach to motivation assumes that

meaningful employee contributions are valuable to both the individuals and the organization.

Motivated behavior begins with one or more

needs

Occurs when two different people hold contradictory values

INTERpersonal

All of the following are direct organizational consequences of stress EXCEPT

accident proneness

Medical consequences of stress include all of the following EXCEPT

accident proneness

A new product development team is an example of which type of group?

affinity

a new product development team is an example of what type of group

affinity

In which stage of the general adaptation syndrome do people wonder how to cope with stressors?

alarm

One of the primary differences between attitudes and personality is that

attitudes are not as stable

open mindedness is not a ______

cultural dimension (part of canoe)

An example of an intrinsic work value is

challenging work

Doug is an employee of McDowell Instruments. Doug takes longer breaks than his coworkers, and often rationalizes his behavior because the organization does not pay him enough for the level of work that he does. Doug is reducing his perceived inequity by

changing his inputs

After working in a fast-food restaurant for three years to pay for your college tuition, you vowed never to work in a restaurant again. But after graduation the only job offer you receive is a managerial job at a local restaurant. Your acceptance of this job may result in __________ dissonance.

cognitive dissonance

In which stage of group development do members develop norms of behavior?

communication and decision making

A knowledge worker's career path may run parallel to a management career path. The benefit of this path for the worker is

compensation that is equivalent to that available to management.

A manager who can see how the various tasks within the organization fit together and how each task contributes toward the "big picture" has strong

conceptual skills

John, a middle manager in a high-tech firm, has the ability to identify the products that consumers want to buy, which is based on his

conceptual skills

In which stage is the group considered to be mature?

control and organization

A manager acting in the role of a leader will

encourage and motivate workers

An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have

entrepreneurial mindset

The oversight of a public corporation by its board of directors is called corporate

ethics

In which stage of the general adaptation syndrome do people give up because they can no longer cope with the stressor?

exhaustion

No longer laughing at a coworker's inappropriate jokes so they stop telling them is an example of?

extinction

A __________ reinforcement schedule is one in which the desired behavior is reinforced after a certain amount of time has passed.

fixed interval

A __________ reinforcement schedule is one in which the desired behavior is reinforced after a specified number of instances.

fixed ratio

A relatively permanent change in behavior that occurs because of experience is called

learning

Behavioral consequences of organizational stress include all of the following EXCEPT

negative change in attitudes

Behavioral consequences of organizational stress do not include

negative changes in attitude

Jane is relatively calm, poised, and secure. Jane's boss is more excitable, insecure, and reactive. Jane and her boss differ in their level of which personality trait described in the Big Five personality framework?

neuroticism

An employee who just earned an MBA paid for by a firm's tuition reimbursement program might feel a moral obligation to stay with the employer for at least a few years to repay the debt. This person would be classified by which of the following types of commitment?

normative

Title VII prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included?

religion

John has satisfied his basic needs and has many friends. He is now trying to learn new skills and advance his career. According to Alderfer, John's activities are explained by which component of ERG theory?

satisfaction progression

John has satisfied his basic needs and has many friends. He is now trying to learn new skills and advance his career. According to Alderfer, John's activities are explained by which component of ERG theory?

satisfaction-progression